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Reviews of Moon San Villa at the Blue Lagoon

3 out of 5
Moon San Villa at the Blue Lagoon
Blue Hole Road, Drapers, Port Antonio, Portland

Reviews

8.4

Very good

Rating 10 - Excellent. 38 out of 84 reviews" "
Rating 8 - Good. 32 out of 84 reviews" "
Rating 6 - Okay. 4 out of 84 reviews" "
Rating 4 - Poor. 6 out of 84 reviews" "
Rating 2 - Terrible. 4 out of 84 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Travelled with family
Liked: Staff & service, property conditions & facilities
I like everything about the properly It’s perfect for relaxing and the view is amazing
Stayed 2 nights in Apr 2024
Response from moon san on 22 Apr 2024
Thank you Gloria. Glad you had a good stay!!

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location next to Blue lagoon with free access anytime. Older style villa with lots of character. Room was clean, a bit tight but lots of space to sit around the building with beautiful ocean views. Beds were comfy and sheets soft and comfortable. Good snorkelling outside the lagoon into seawater. Lots of fish and turtles. Staff were very nice and breakfast was good with choice between american or jamaican. Only downfall at the time of stay was construction noises from building villas below on seashore.
Stayed 3 nights in Mar 2024
Response from Moon San on 18 Mar 2024
Thank you, We are happy your stay was a memorable one.

10/10 Excellent

Dagmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed for six days and every day spent there was wonderful. The breakfast in the morning was delicious and the view from the property was beautiful. Noel was very helpful along with the ladies that worked there. The staff was very friendly and accommodating. The property was very close to the Blue Lagoon, and Frenchman’s cove beach is a must see. Will definitely be staying here again, we miss it already.
Stayed 6 nights in Feb 2024
Response from Moon San on 21 Feb 2024
Thank you for your review and we are happy you had a wonderful stay!!

4/10 Poor

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is NO security for vehicles at this property. We had to park up on the highway and sure enough, our car, and another guest’s car were broken into the first night we (and they) stayed at Moon San. Both rental cars had a window broken and the car batteries were stolen. The rental companies did well with us, swapping out the damaged car for another one, but we felt it didn’t make sense to park up by the highway the next night, which is the only option at Moon San, so we found another place to stay that provided secure parking. The owner of Moon San promised to refund our money for the three nights we had booked but didn’t stay there. I sent a message to him through Expedia, but have not heard back. Worse, I couldn’t find any place on the Expedia website where I could present my case, nor could I get through to a real human on the Expedia help line. I prefer not to leave a negative review of the property (although our experience was negative), nor of Expedia, but I don’t see any way to move this situation forward to get my promised refund.
Stayed 4 nights in Jan 2024
Response from Moon San on 23 Jan 2024
We are deeply sorry for the inconvenience you faced as we expressed several times. It's really unfortunate and reflects negatively but even secure properties thieves break into at times.It's really sad how you can really post all this here knowing that you did receive you refund for the nights you did not stay at the property[I really wish I could post a screen shot here].The property did issue your refund the following day, You should have at least contact your bank if it did not reflect in your account before negatively complaining here. However, as mentioned several times, we are deeply sorry for the inconvenience you faced and that your stay was cut short .

8/10 Good

Rohan

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Bryan

Travelled with partner
No refrigerator no microwave bathrooms are too small
Stayed 2 nights in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Moon San on 28 Sept 2023
Thank you!!

2/10 Terrible

Roxan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked this trip weeks before going to Jamaica. I booked for three nights and only stayed one of the three nights.We arrived on August 25th in the night. The only reason why we spend one night there was that we arrived very late at 10.30PM. I immediately went to the guy which owns the property and let him know we are leaving in the morning. I also told him why, that it is filthy, smelly, dirty, the AC doesnt work, the floors are dirty, no clean towels, the linens were dirty, a refrigerator in the room thats not working. They changed the room for the night but it didnt make it any better. It was also extremely dirty. The fan in the room looks like it havent been cleaned in two decades. The paint is cracked and chipped all over. A complete run down, which the lady who works there admits its run down but the little old guy who owns the property she mentioned he doesnt want to fix it. In all my years of traveling I must admit, this is the worst. We immediately booked for another hotel in the town to spend the other two nights, which was super great. I also reached out to expedia before leaving the property since I had booked for three nights for them to process my refund, which after they called moon san villa and confirmed I was leaving, my refund was immediately issued. The only thing good about this property was the breakfast and the view, but I promise you, you would be miserable if you ever booked to stay there. Stay away!!! You're welcome.
Stayed 3 nights in Aug 2023
Response from Moon San on 31 Aug 2023
We dispute everything about this review . If you are unhappy with your choice because you are used to booking all inclusive we do understand because we are a small rustic villa. Firstly you mentioned that place is filthy, smelly and dirty, AC does not work no clean towels...…That is very ridiculous of you to say. You booked the ground floor room for U155 per night and when you complained about the AC you were upgraded to a room that cost US206 per night at no additional charge, in the morning someone came to your room to alert you that breakfast was ready and as soon as your door was opened the air conditioned breeze could be felt all the way to the passage.Secondly you said you talked with the owner of the property but unfortunately the owner is currently abroad so we have no idea who you spoke to . We are checked and certified by the Tourism Product Development Company [TPDICO] so if all this was true then how are we still in operation further more you were not the only guest at the villa for the weekend and we hadn't had a single complain about all the dirt and filthiness and bad order you encountered.

8/10 Good

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Next to the Blue Lagoon spring and lake..we rurned upnat 4.30..after check in..dumped the bags and ran into swim in the lagoon..awesome.. gatws shot at 5pm..but the security chap let us stay until 5.45..then back for a showr anddelicius folter coffee.Blue Mountain coffee..the best..thanks so far
Stayed 1 night in Aug 2023
Response from Moon San on 28 Sept 2023
Glad you had a great time!!

6/10 Okay

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from moon san on 9 Jun 2023
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Moon San on 25 Mar 2023
Glad you enjoyed your stayed!

10/10 Excellent

shawn

Stayed 2 nights in Mar 2023
Response from Moon San on 25 Mar 2023
Glad you enjoyed you stay!

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
The ladies in the morning were very pleasant and the breakfast was delicious. The area has a water issue but Nick ensured we had enough during our stay.
Stayed 4 nights in Feb 2023
Response from moon san on 2 Mar 2023
Glad you had a wonderful time!

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Donna, Nick, Greg, all the staff are super friendly, courteous and helpful. Breakfast is wonderful, sitting overlooking the lagoon. The Blue Lagoon was closed; making our private swim extra special, as we had the whole lagoon to ourselves! Ignore anyone who tells you that you are trespassing or to watch out for the crocodile!? Apparently government spin. The government have shut the lagoon for "improvements," there is much scepticism that local politicians, who own large waterfront villas there, want the lagoon to be sold to a resort like Sandals. The area will then become private, exclusive and expensive. The road is currently being improved, so rather difficult to negotiate and the piped water has been cut off, so supplied by tanker. Consequently the water pressure in the shower was low..but still hot. Please do stay here and support the local businesses, You will love the local character, the peace and quiet. Frenchman's Cove beach is truly special and Winnifred's Beach, one of the few Jamaican beaches left with shacks and even a Ganja Cafe! Cynthia's food is out of this world. Do bring water shoes due to Sea Eggs aka Sea Urchins.
Stayed 3 nights in Feb 2023
Response from moon san on 2 Mar 2023
Glad you enjoyed your stay!

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay. Staff was very friendly and accommodating.
Stayed 1 night in Feb 2023
Response from moon san on 2 Mar 2023
Glad you had a good time.

10/10 Excellent

Gwendolyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Food was great. Gregg , Nick and theKitchen Staff made us feel at home. Dinner is not seeved at Moon San Villa since COVID started. Blue Laggoon has been closed for 6 month. Nearest restaurant is approximately 1 mile away. You will need to have transportation.. There is another Villa in front of Moon San and no access to the beach . The scenery of the Cove is great and our stay was relaxing, quiet and comfortable
Stayed 2 nights in Jan 2023
Response from Greg on 30 Jan 2023
Thanks for the review.

8/10 Good

Jordan, West Palm Beach

Travelled with partner
Liked: Cleanliness, staff & service
This antiquarian-style villa has a peaceful atmosphere and laid-back vibe. The breakfast was delicious and the staff were welcoming and helpful. The view of the bay is nice and is pretty relaxing with the sound of the waves, especially in the early morning. Unfortunately, the Blue Lagoon was closed when we visited, but we do plan to visit again. Thanks for the reset! However, this gem needs just a little bit of updating in the bathrooms, water system, and Wi-Fi, other than This antiquarian-style villa has a peaceful atmosphere and laid-back vibe. The breakfast was delicious and the staff were welcoming and helpful. The view of the bay is nice and is pretty relaxing with the sound of the waves, especially in the early morning. Unfortunately, the Blue Lagoon was closed when we visited, but we do plan to visit again. Thanks for the reset! However, this gem needs just a little bit of updating in the bathrooms and the Wi-Fi, other than that a great stay.
Response from Greg on 30 Jan 2023
Thanks for the review.

4/10 Poor

stacey

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nick (staff member) was amazing. Went above n beyond! Listing is very deceiving! Lagoon is closed, no real access. Wasn’t made aware until there. If known would have cancelled! No boat ride that was included as lagoon is closed! Manager was very nonchalant about it! Room was right by the main gate, very noisy at night with guests banging the barred gate going in n out. Wouldn’t stay there again! Wouldn’t recommend
Response from Moon San on 1 Feb 2023
We are sorry your stay was not as expected!

10/10 Excellent

Dekel

Liked: Cleanliness, staff & service, amenities
The villa has a very relaxed vibe, amazing people and amazing view over the blue lagoon's bay area. Breakfast was excellent and taxis are constantly driving by in case you need to get to Boston, Winifred or Frenchman Cove beaches that are just few minutes drive from the villa. Nick and Donna from the villa are amazing people and were very helpful! I recommend also to take a trip with Nick to a big waterfall in the jungle and experience the authentic country side vibe of Jamaica. Nick will keep you completely safe and guide you through everything, including dealing with the locals along your way. There are many more hikes that he can take you to in Port Antonio, but I only had time for that one and it was really an amazing experience!
Stayed 4 nights in Sep 2022
Response from Greg on 27 Sept 2022
Thanks for the review

8/10 Good

Kerri-Ann

Travelled with partner
Liked: Cleanliness, staff & service
The property is fine for what it was. The property needs to be refurbished, however the staff was friendly and accommodating.
Stayed 1 night in Aug 2022
Response from Greg on 17 Aug 2022
Thanks for the review.

8/10 Good

Kwaisi-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean. Staff friendly and helpful. Excellent location at the blue lagoon
Stayed 1 night in Aug 2022
Response from Greg on 17 Aug 2022
Thanks for the review.

8/10 Good

Natalie

Travelled with group
Liked: Cleanliness, staff & service
The staff is wonderful. Breakfast was excellent. Parking could be better. Room was clean and neat but bathroom was a little tight. Overall a good experience.
Stayed 1 night in Jul 2022
Response from Greg on 23 Jul 2022
Thank you for your stay!!!

8/10 Good

KELLY

Travelled with family
Liked: Cleanliness, staff & service
Breakfast was great,NICK is Boss!! Close to blue lagoon and easy to access the main road. The boat ride was great, I wish you could add a swim the turtles feature.
Stayed 1 night in Jul 2022
Response from Greg on 23 Jul 2022
Thank you and we're happy you had a god time!!

4/10 Poor

TANYA

Travelled with partner
The place was around construction, the photo for this site was deceiving as its on the side of a cliff and there is alot of stairs to climb, there is no parking anywhere. And they double charged us and ive been waiting for my refund for over a month.
Stayed 1 night in May 2022
Response from Alecia on 23 Jun 2022
Tanya am sorry your stay wasn't enjoyable as you imagine it would be! There are some unfinished buildings in the area of where Moon San is located but as for construction in progress i cannot recall any disturbance during the last 6 months. Your reservation details was pulled up multiple times and we are not seeing any over charges, you booked via Expedia pre-paid and we cannot charge more than the amount due to us because it will not be authorized upon charging your card. We regret that we could not make your stay a comfortable and memorable one in a positive way but all the same on behalf of the Moon San Villa team we thank you for allowing us to host you and I wish we could say please come again!!

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service
Nice room, view and breakfast, but expensive for what you can find elsewhere on the shore. The Lagoon has no beach or real swimming area and rains clouded the lagoon waters so the turtles were not visible. The boat ride will take you to a nice little island with swimming and small beach. The property is across the street from the lagoon, which is accessible by boat dock but not much else. Pictures of lagoon and hotel need to be updated to reflect current circumstances. Kitchen access not available due to COVID. Daily housekeeping not available due to COVID. Staff and owner (on site) and friendly.
Stayed 3 nights in Apr 2022
Response from Greg on 6 Jun 2022
Thanks for the review.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place to stay for the price eveybody was nice including the owner greg they have a boat you can use complimentary also which is a big plus
Stayed 1 night in Apr 2022
Response from Greg on 17 Apr 2022
Thanks for the review.

2/10 Terrible

Sandra

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2022
Response from Greg on 9 Mar 2022
I am sorry you feel that way but I don't understand how it could be terrible when you didn't even stayed 1 night! It would have been a stay worth while if you had given yourself a chance to have our lovely Jamaican breakfast and our boat ride around the blue lagoon and monkey island not to mention watching the sunrise from the upstairs balcony and enjoying the scenery of humming birds taking their morning feed.

8/10 Good

Kairsten

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was amazing!
Stayed 1 night in Feb 2022
Response from Greg on 6 Mar 2022
Thanks for the review.

10/10 Excellent

Ashanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent! Nick, Elsi, and Donna were so kind courteous, and friendly... The meals were delicious and served every morning of our stay... Amazing location and the free boat ride was definitely a plus... Nick made us feel so at home.. Such an amazing stay would definitely stay again
Stayed 2 nights in Feb 2022
Response from Greg on 19 Feb 2022
Thanks for the review

4/10 Poor

ROSALEE, ANNANDALE

Stayed 1 night in Feb 2022

10/10 Excellent

LATASHA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right by the Lagoon which was awesome and the staff were very friendly and accommodating. Very pleasant.
Stayed 1 night in Jan 2022
Response from Greg on 24 Jan 2022
Thanks for the review.

8/10 Good

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, great location
Stayed 2 nights in Jan 2022
Response from Greg on 11 Jan 2022
Thanks for the review.

8/10 Good

Jonathan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great little Portie gem
Best place to stay in Portie if you just need a room for a few nights. It's very close to the water and the free boat tour makes it even better. The staff are awesome and definitely make you feel welcome and at home. We brought our puppy on this trip and they welcomed her. There isn't any real places for her to "go" on property as it's on the side of a hill with no grass. So kinda just had to deal with the roadside. The only other small issues is that the water pressure isn't the greatest and it takes awhile for the water to get hot. Otherwise it's perfect. I've stayed there before, and I'll stay there again!
Stayed 2 nights in Nov 2021
Response from Greg on 9 Dec 2021
Thanks for the review.

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and nice, clean rooms, but road noise started early in the morning and disturbed our stay.
Stayed 1 night in Nov 2021
Response from Greg on 9 Dec 2021
Thanks for the review.

8/10 Good

Ryon

Stayed 3 nights in Nov 2021

10/10 Excellent

Romar

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very cosy property. Excellent staff. Great breakfast and a beautiful location. We will be back.
Stayed 2 nights in Oct 2021
Response from Greg on 24 Oct 2021
Thanks for the review

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff! They had great recommendations as to what to visit. The boat ride was excellent. The place is older but the best rate you’ll get with that view.
Stayed 3 nights in Sep 2021
Response from Greg on 5 Sept 2021
Thanks for the review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that it was a small villa. The staff were very friendly and courteous nice manner compare to the rui hotel which is part of my stay. I received way better service at this little hotel and had the best jamaica breakfast of all my stay.
Stayed 1 night in Jun 2021
Response from Greg on 12 Jul 2021
Thanks for the review.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just like going home for weekend. Everything was perfect. The only regret was going there only for one night, but we’ll be back sooner than expected.
Stayed 1 night in Jun 2021
Response from Greg on 12 Jul 2021
Thanks for the review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The breakfast was excellent. I will be back.
Stayed 2 nights in Mar 2021
Response from Greg on 6 Apr 2021
Thanks for the review.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Lots of issues.
They didn’t have the private beach as advertised, there was a broken ac unit leaking water and they gave the fridge that we were supposed to have to another guest. We spoke to the manager who offered to provide us a refund since we opted to stay elsewhere, but for the last five months, they have not responded to us and claimed they never knew of the issue. Don't bother.
Stayed 3 nights in Mar 2020
Response from Greg on 3 Sept 2020
Dear Anonymous. Why would you wait 5 months to write a review and then sign it Anonymous? The staff at Moon San said this is bogus review. We have only one refrigerator and we never move it to another.room.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking view, amazing staff & couldnt ask for a better location
Stayed 3 nights in Jun 2020
Response from Greg on 13 Jun 2020
Thanks for the review. Greg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Moon San on 29 Jan 2020
Thank you for your review

10/10 Excellent

Dee, Austin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay as a family of three. We stayed in the upstairs 2 bedroom overlooking the lagoon. The staff was very attentive to all of our needs from meals to laundry. We did a couple of boat excursions with Walton the property manager and had a blast. We highly recommend and thank you again for the great time and memories we made!
Stayed 3 nights in Dec 2019
Response from Gregory on 8 Jan 2020
Thanks for the great review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The incredible view was amazing, and being able to swim in the blue Lagoon during the morning. Great staff
Stayed 1 night in Nov 2019
Response from Greg on 2 Dec 2019
Thanks for the review

10/10 Excellent

Norris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely villa!
Lovely villa with fabulous staff! Special thanks to Walton, Donna & Alecia who made us feel like family - boat ride and swimming on the lagoon, delicious Jamaican breakfast (complete with hummingbirds fluttering on the balcony!), FANTASTIC views of the impossibly beautiful Blue Lagoon.And Boston jerk center 10 mins away,...Frenchman’s Cove beach 5 min away. We didn’t want to leave!!We will be back. We accidentally left some valuable items behind and the staff went above and beyond in finding the items, packaging them up, and ensuring their return — this was the icing on the “service” cake.👍
Stayed 1 night in Oct 2019
Response from Moon San on 9 Nov 2019
Thank you for your review, glad we could make your stay a memorable one! hope to see you again! Warms regards Moon San

10/10 Excellent

Vishaun, Ajax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, courteous, and very helpful. Walton is amazing. He helped us to navigate in town and made sure we were okay. Do not lose him as a staff member. He is very vital to your location. The breakfast was excellant. My jamaican breakfast was i didnt leave my home in Canada. My husband enjoyed his meals and did not have one complaint. Our boat ride around the coast was relaxing, informative and exciting.
Stayed 2 nights in Sep 2019
Response from moon san villa on 12 Sept 2019
Thank you, we are so happy you enjoyed your stay!

10/10 Excellent

Marie, Newbury, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived to the moment we left the service was exceptional. We given breakfast and my oh my that was delicious. Thank you guys for a lovely stay.
Stayed 1 night in Sep 2019
Response from Moon san on 14 Sept 2019
Mary, we are delighted to know that you enjoyed your stay looking forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for blue lagoon activities. A bit isolated and need to plan ahead for food, drink. Welcoming staff and cozy feel
Stayed 2 nights in Aug 2019
Response from Donna on 25 Aug 2019
Thanks for the review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Greg on 6 Aug 2019
Thanks