2/10 Terrible
Christina
Travelled with partner
28 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we were immediately concerned as the pictures on the platform did not match what we were seeing in person.
1st – there was no location to check in. We were driving around looking for the hotel check in area and a young woman came out from a metal cage with locks and gates. She asked if we needed help. She flagged down another young woman in a golf cart who asked us to follow her to our room. We were then taken to our room and on the garage wall it said hotel. Each garage wall had signs that stated hotel or motel. This was the only difference between the rooms.
2nd- once we entered our room, there was no way to lock or secure the room. The garage door anyone could lift and there were no locks on our doors. There was also a small door that led to the outside for anyone to open and access.
3rd- the sign on the garage stated a pay by the hour rate.
4th- the room was absolutely disgusting! There were semen stains on the door, TV and fixtures, hair and left over dirt from cleaning in the tub, white stuff on the faucets, and just nastiness everywhere.
5th- Expedia's platform states there is a bar/lounge, 24-hour room service, free wi-fi, that's a lie.
My husband and I immediately left after only a few minutes in the room. There is nowhere on Expedia's platform indicating this is a pay by the hour sex motel. After waiting over the 72-hour period, Expedia refused to give us a refund.