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Reviews of The Convent Hunter Valley Hotel

4.5 out of 5
The Convent Hunter Valley Hotel
88 Halls Road, Pokolbin, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 76 out of 123 reviews" "
Rating 8 - Good. 29 out of 123 reviews" "
Rating 6 - Okay. 15 out of 123 reviews" "
Rating 4 - Poor. 1 out of 123 reviews" "
Rating 2 - Terrible. 2 out of 123 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check was quick and easy which was great as we were going to a concert at Roche Estate which was only 1/2 walk.
Stayed 1 night in Apr 2024
Response from Sam on 10 Apr 2024
Hi Karen Ann, we're thrilled to hear that you had a wonderful experience with us. We appreciate your kind words . We hope to see you again soon!

6/10 Okay

Korey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property and staff are fantastic. Our room smelt nice when opening the door and it was lovely and cool inside thanks to the air conditioning. The place has so much history which we appreciated. On the negative side we were very disappointed after a big day that the restaurant was not operating, plus there was nothing else available to eat or drink. I would have expected coffee and cakes etc at least, but absolutely nothing, so we had to drive elsewhere for dinner. It was a public holiday over the Easter weekend, but really, that’s when people are on holidays to relax and unwind. Sorry for the negative comment and I hope that doesn’t detract others from staying there, but I guess one shouldn’t assume the restaurant will open every day/night so it might pay to check first.
Stayed 1 night in Apr 2024
Response from Sam on 2 Apr 2024
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, we hope to have the chance to welcome you back again, and we do encourage you to contact us directly to discuss your experience in more detail.

10/10 Excellent

Haihong

Stayed 1 night in Mar 2024
Response from Sam on 29 Apr 2024
Thanks Haihong. We are thrilled to know that you have had a wonderful stay with us. Looking forward to welcoming you back soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very charming property in a beautiful setting. Serence and peaceful!
Stayed 2 nights in Mar 2024
Response from Sam on 26 Mar 2024
Dear RichardThank you very much for taking the time to share your thoughts and your experience at The Convent Hunter Valley. We are delighted to hear you had a great stay with us.We cannot wait to welcome you backKind RegardsSamGuest Services Department

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay Lovely staff
Stayed 1 night in Mar 2024
Response from Stella on 18 Mar 2024
Thank you for the wonderful review, Francois! We're thrilled to hear that you had a great stay and found our staff to be lovely. Your positive feedback means a lot to us. We hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
A wonderful stay, comfortable beds, cozy decor and spotless. The staff were professional but friendly and made our anniversary stay memorable.
Stayed 1 night in Feb 2024
Response from Stella on 20 Feb 2024
Hi Anonymous, Thanks for visiting at The Convent Hunter Valley. We are so glad to hear you enjoyed your experience with us and really hope to see you again soon!

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Unique building with a history and presented in old world charm and style.
Stayed 1 night in Jan 2024
Response from Stella on 19 Jan 2024
Hi John, thank you so much for your kind words and positive feedback! We're thrilled to hear that you enjoyed the unique building and its old world charm. It's our pleasure to create a memorable experience for our guests. We hope to welcome you back soon!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Ronnie

Stayed 3 nights in Dec 2023

10/10 Excellent

Carl

Stayed 1 night in Jan 2024

10/10 Excellent

Susanne

Stayed 2 nights in Dec 2023

10/10 Excellent

Raymond

Stayed 1 night in Dec 2023

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute class act as always, immaculate property/grounds, beautifully presented rooms and engaging and kind staff. This place is a dream to stay in. If you are looking to splurge or enjoy a romantic getaway this is the place to stay in the Hunter.
Stayed 1 night in Nov 2023

6/10 Okay

Claire

Travelled with partner
Liked: Staff & service
Disliked: Amenities
It’s lovely accommodation but not for the price tag- hotel is a little run down and rooms are very small.
Stayed 1 night in Oct 2023
Response from Stella on 16 Nov 2023
Hi Claire, thank you for sharing your feedback with us. We appreciate your perspective and will take your comments into consideration as we strive to improve. If you have any further concerns, please feel free to reach out.

8/10 Good

suzanne

Stayed 1 night in Sep 2023

6/10 Okay

Helen

The history is something that we can all be proud of and the decor is so awesome..... what I didn't like was the room is too dusty as my husband kept sneezing and I could see the dust and hair on the bed frame the shower is too inconvenient and too difficult to get the right water temperature upon checking in, the receptionist kept telling me things that i wasn't aware of - maybe got mized up with another group who were checking in on the same day most of all - it was my husband and I's 35th wedding anniversary and there was no acknowledgment whatsoever! If I've made a booking at The Shangri-la, the celebration would have been acknowledged with a nice greeting and a tasteful cake!!!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful serene property. Highly recommend - with Pepper Tree winery and CIRCA just a walk down the tree lined driveway - truly magical!
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was excellent. Comfortable stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We retraced our steps from 26 years ago to return to The Convent. it was as special today as not was then. The staff were friendly and would go out of their way to assist us. The atmosphere is relaxed and enjoyable and comfortable. The windows in our room (815) rattled all night in the wind and the air code was tricky to get working. Water pressure was fantastic and hot water was In abundance so the showers were great (though the bath tub (shower over bath) is a little narrow when standing in). Circa restaurant was as enlightening today as it had been all those years ago (then 'Roberts').
Stayed 2 nights in Jul 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful place to stay for a short getaway.
Stayed 1 night in Jul 2023

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service
The staff were very pleasant & mostly accommodating. The room requires updating, for both bathroom & curtains. Wifi was quite patchy at times, whilst there is nothing but free to air television available. We found The Convent not good value for money, well over priced for $500 a night including a limited breakfast.
Stayed 4 nights in Jun 2023

10/10 Excellent

Lyn

Stayed 2 nights in May 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was a beautiful boutique hotel with lovely gardens and great staff. With it being a boutique hotel however, some of the amenities like the bathroom were showing their age and not up to date with certain facilities. Overall a lovely place to stay
Stayed 2 nights in Apr 2023

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, peaceful well kept.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. The staff are wonderful.
Stayed 2 nights in Apr 2023

8/10 Good

Chris

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Staff where great

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good to stay
It was a funtastic and gorgeous building.
Stayed 1 night in Dec 2022

10/10 Excellent

JANET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The service was amazing, breakfast was delicious and nothing was a bother! Highly recommend and definitely visit again

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit disappointed.
Building getting a little tired. Parking not under cover in an area full of puddles and potholes. Not value for money.
Stayed 2 nights in Oct 2022

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique property with beautiful gardens and a quality restaurant
Stayed 1 night in Aug 2022

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very quiet. Lovely seeing the kangaroos hop by with their joeys in their pouches. Good amenities. I would have liked the hotel to offer some picnic hampers, cheese or charcuterie boards for in-house guests as there was no room service or lunch options available. After a day of wining and dining an option of a light dinner would have been great. Otherwise great stay.
Stayed 4 nights in Jul 2022

10/10 Excellent

Aaron

Stayed 1 night in Jun 2022

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and a very enjoyable stay
Stayed 1 night in May 2022

8/10 Good

Tiffany, Lane Cove North

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
It is a lovely property, however for the price the rooms are out dated and I would have expected a high quality - there was no full length mirror in the bedrooms and the bathrooms could be renovated to justify the cost per night.
Stayed 2 nights in Apr 2022

8/10 Good

Samuel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and very accommodating, breakfast was amazing the next morning.
Stayed 1 night in Jan 2022

10/10 Excellent

andreas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotels charm, facilities and restaurants. It centre location and beautiful architecture of the buildings. Truly magical.
Stayed 2 nights in Jan 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Convent.
We had a fabulous time. The garden cabin we stayed was beautiful and quiet. The breakfast was delicious and served on the verandah in scenic surrounds.
Stayed 1 night in Jan 2022

10/10 Excellent

Byron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pokolbin Beauty
Beautiful building, in a fantastic location. Highly recommend
Stayed 1 night in Jan 2022

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent from the wonderful lunch to our overnight stay. Beautiful boutique hotel with lovely staff. Couldn’t have asked for more.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building, friendly staff, big rooms, excellent breakfast.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Am awsome experience in a wonderful historic building. The friendly staff made our weekend more rewarding. We will be back.
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

Marinelle, Sydney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful especially Sammy! We stayed at the hotel to celebrate my daughter’s birthday and they made sure our stay was extra special.
Stayed 2 nights in Nov 2020

6/10 Okay

John, Sydney

Travelled with partner
Liked: Cleanliness
Small room, tv at the side of the bed so awkward to watch, over priced.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Chris

Stayed 1 night in Sep 2020

10/10 Excellent

Pearl, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were wonderful and no request was too hard. A simply wonderful stay. Thank you.
Stayed 2 nights in Aug 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Almost excellent.
Lovely slightly dated room, very comfy, but rather sparsely furnished. TV almost 5 metres from bed or singe seats, day bed foam mattress with loose sheet covering. Big disappointment was the bathroom, very overdue for refurbishment. Wish I was advised this was a disabled room. Great service in breakfast room.
Stayed 2 nights in Jul 2020