Outdoor pool, pool umbrellas, pool loungers
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Reviews of Sunset Reef Resort & Spa

3 out of 5
Sunset Reef Resort & Spa
Highway B35, Pointe Aux Piments, Pamplemousses

Reviews

8.2

Very good

Rating 10 - Excellent. 18 out of 41 reviews" "
Rating 8 - Good. 13 out of 41 reviews" "
Rating 6 - Okay. 7 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the stay
We were greeted so friendly by the saff. The buffet was amazing. All the staff were so helpful and friendly, would definitely recommend!
Stayed 2 nights in Apr 2022

8/10 Good

Omawumi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and pleasant staff
Stayed 4 nights in Apr 2022
Response from AS on 16 Apr 2022
Hello..Thank you very much for the nice comments. Hope to see you again.

10/10 Excellent

Albert, St. Louis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Beautiful garden.
Stayed 2 nights in Oct 2021
Response from Arveend on 27 Oct 2021
Hello...Thanks for the nice comments...Hope to see you back...

10/10 Excellent

Hassen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful and enchanting setting. Staff were courteous, efficient and extremely helpful. It was such a nice stay and I will come again
Stayed 5 nights in Oct 2021
Response from Arveend on 13 Oct 2021
Hello Hassen.. Thank you for the nice comments.Hope to see you back again @ Sunset Reef.... Regards, Arveend

10/10 Excellent

Salila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although I had my reservations at first, I found the staff go above and beyond and make me feel at home. The staff cleaned the room very nicely and serviced with a smile be it any time. The shower was not designed very well and the water would flow on the floor. I wish that was better designed.
Stayed 5 nights in Nov 2019
Response from SSR on 11 Nov 2019
Thank you for these comments. They are very motivating to provide a better and more satisfying service to our guests. We are very sorry of the inconvenience of water leak. We shall make sure that our maintenance solve this issue and other client does not face the same.

10/10 Excellent

Andre-Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2019
Response from SSR on 9 Nov 2019
Thank you

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Welcoming Staff 😁 I Encourage people for staying at the hotel ! Calm place and can enjoy a lot
Stayed 1 night in Oct 2019
Response from SSR on 24 Oct 2019
Dear guest, Thank you for your comments. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from SSR on 21 Oct 2019
Thank you Regards

10/10 Excellent

JocelyneetDavid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a stay away from mass tourism. Quiet and friendly
Stayed 4 nights in Sep 2019
Response from Nandita on 18 Sept 2019
Dear Guest, Thank you for your comments. Looking forward to see you soon. Regards

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Tina on 19 Aug 2019
Dear Valued Guest Thank you very much for giving your precious time in reviewing our services during your stay. Hope to see again in the future an eager to offer you better service.

10/10 Excellent

M&Z, Fl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direct seafront location mated to an eye-catching view from all rooms, and magnificent well manicured garden with full of greenery delivered by palms and tropical trees. Despite of some minor issues in the beginning, one of the best Holidays ever. We’ve enjoyed both management’s and staff’s undivided attention throughout our stay that were more than willing to put every wheel into motion to cater to all our needs. They seemed to augment the level of service steadfastly. Notable improvements seen even during our 4 weeks. Superfast Wi-Fi literally everywhere as well as in the cozy, spacious rooms. Heaps of vacation activities available near there. Overall highly recommended to anyone wants to be immersed in nature and beauty. Thank you for all the honeymoon dinner arrangements last night. Keep up the decent labor!
Stayed 28 nights in Mar 2019
Response from Tina on 18 Apr 2019
Dear Valuable guest It was an immense pleasure to have you on board and also to receive such a positive feedback that would surely give the staffs incentive to keep the hard work up. Hope you would visit the resort very soon in the near future.

10/10 Excellent

Omprakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Tina on 25 May 2019
Thank you for your precious time in putting your positive review that the team at SSR & Spa is thrilled to get such a positive review and we are proud to be the one that made your stay excellent. It will surely be use to encourage the team for future guests and hope you see again with even better service.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
A nice hotel with lots of potential. We struggled with cold water throughout our stay (room 123). No direct access to a beach where you can swim.
Stayed 4 nights in Jan 2019
Response from Tina on 18 Apr 2019
Dear Thomas You are right that there is no direct access to the beach where you can swim but there are nice views from the North of the island till the south viewing Le Morne. There are nice, relaxing and soothing sounds of waves crashing on the natural rocks by the seashore. There is a very nice swimming pool that is being maintained daily. Public beach where swimming is possible is about 15 to 20 minutes away. The maintenance officer has resolved the issue with cold water that was occurring from time to time. However, it was a pleasure to have you on board and hope to se you again

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good first visit to Mauritius
Mostly good. Breakfast & dinner buffet was the same every day. Could benefit from some variation. Staff all friendly & helpful. Location is a bit out of the way but fine if you have a hire car and can explore the nice beaches to the north and Port Louis to the south. Good value with large family room. Overall good realistic value for the rate charged.
Stayed 4 nights in Nov 2018
Response from Tina on 20 Nov 2018
Dear Valuable Guest, Thank you for sharing your view and your precious time. It is a pleasure to know that you had a pleasant time overall. Your view will be taken deeply to improve the service for future guests and your future stay will be looked forward by the dedicated team of the hotel.

8/10 Good

Gifty, Accra, Ghana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel staff were very helpful but the breakfast buffet was very limited.
Stayed 4 nights in Sep 2018
Response from T on 17 Sept 2018
Thank you for your positive feedback that will surely help to improve the service and the satisfaction towards future clients. it will surely be passed on to the department concerned.

10/10 Excellent

Sylvain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je reviendrai sa c'est sûr Sylvain
Stayed 9 nights in Jan 2023

10/10 Excellent

Mathieu

6/10 Okay

Metselaar

Liked: Room comfort
Disliked: Property conditions & facilities
hotel met potentie maar een make-over is nodig!
dit hotel zou een echt pareltje kunnen zijn, maar dan moet er wel ander management en (voor en groot deel) ander personeel moeten komen. De locatie is fantastisch, direct aan zee (helaas geen strand) en met een prachtig uitzicht vanaf het balkon van de kamer. Het eten kan stukken beter maar gezien de prijs van halfpension mag je daar niet echt over klagen. Hoofdzaak is achterstallig onderhoud, verwaarlozing van diverse zaken, enz. Al met al een prima hotel als er een forse chirurgische ingreep plaatsvindt.
Stayed 4 nights in Nov 2022

6/10 Okay

Brigitte

Travelled with family
Liked: Staff & service
Aussicht super; Rest mittelmäßig
Stayed 5 nights in Oct 2022

6/10 Okay

Stéphane

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2022

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder dort
Stayed 6 nights in Apr 2022
Response from AS on 11 Apr 2022
Thanks

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel. Kein direkter Strand. Sehr schwache Glühbirnen im Zimmer. Man konnte am Abend nur auf der Toilette lesen😀
Stayed 14 nights in Mar 2022
Response from AS on 9 Apr 2022
well noted.

10/10 Excellent

Michel

Liked: Staff & service, property conditions & facilities
Un petit bémol parce que le spa était fermé pour cause de Covid
Stayed 7 nights in Mar 2022
Response from AS on 9 Apr 2022
C'est noter

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from SSR team on 29 Jan 2020
Thank you

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Petit déjeuner très limite pas de choix aucun laitage jus de fruit en brique. Proposition de jus frais avec supplément. La piscine était mal entretenue avec des algues de plus en plus importantes. Ménage limite fait à la va vite. Le personnel était très accueillant et sympathique
Stayed 10 nights in Jan 2020
Response from SSR on 23 Jan 2020
Merci pour vos commentaires. On va s'assurer qu'on a plus des varietes de jus et des fruits. On aura un entrevue avec le personnel pour toutes ces inconvenients. Desolé pout touts.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
je souhaiterai faire une réclamation concernant mon séjour, car le prix que j'ai payé n'était pas du tout la hauteur du produit proposé, inondation, moisissures, diner de mauvaise qualité, pas de serviettes, pas du tout d'eau chaude pendant toute la durée du séjour. malgrès un effort de la part de la direction pour palier à tous ces désagréments j'ai passé vraiment un très mauvais séjour
Stayed 5 nights in Dec 2019
Response from SSR on 23 Jan 2020
Bonjour, merci pour vos commentaires. On s'excuse pour touts ces inconvenients que vous avez fait fasse. c'etait la periode cyclonique avec des averses. On est en train d'intretenir toutes les chambres a nouveau. Désolé pour tout. Merci pour votre comprehension.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 9 nights in Dec 2019
Response from SSR team on 29 Jan 2020
Thank you

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 10 nights in Nov 2019
Response from SSR team on 29 Jan 2020
Thank you

6/10 Okay

FamilieA, Mauritius

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Gefallen hat uns das freundliche Personal. Die Zimmer waren geräumig. Der Pool war ok. Die Lage sehr schön um sich hohe Wellen und Sonnenuntergänge anzuschauen. Nicht gefallen hat uns der allgemeine Zustand des Hotels. Obwohl es erst vor 2 Jahren eröffnet wurde sah es sehr alt aus. Vieles war schon kaputt bzw funktionierte nicht richtig. Wir hatten nur Frühstück gebucht und waren froh denn das Essen war alles andere als lecker.
Stayed 2 nights in Dec 2019
Response from SSR on 15 Jan 2020
Dear guest, Thank you for your feedback. We are actually planning to renovate our property. This is an ongoing decision. We look forward to see you soon. Regards SSR team

4/10 Poor

Herve

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from SSR Team on 29 Jan 2020
Thank you

10/10 Excellent

Karin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bella Esperienza
Tutto è stato bellissimo, dalla gentilezza dello staff alla sistemazione. Ci tornerò sicuramente :)
Stayed 8 nights in Nov 2019
Response from SSR team on 22 Jan 2020
Thank you very much for the feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idéal pour un séjour de quelques jours.
Hotel de petite taille, très confortable, bien différents des resorts artificiels qu'on trouve sur la côte. Le personnel est très sympathique et disponible. Les prix des repas et des consommations sont raisonnables. La chambre est spacieuse et accueillante (bouilloire avec café, thé ...).
Stayed 5 nights in Nov 2019

10/10 Excellent

khaled

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un Directeur au top !!!
Stayed 3 nights in Oct 2019

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Arveend on 17 Sept 2019
Dear Guest, Thanking you to share your views that are very important for us to maintain our standards and meet the expectations for future guest expectations. It is great to know that you had a great time at our resort and your views will be taken into consideration to satisfy future guests. Hope to see again in our resort with our dedicated team of staffs who will make your stay memorable again. Thank You Sunset Team

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Good value for the money. Nice pool area and pool bar. Breakfast was good with fresh fruits and omelets cooked by your choice. Nice sea view but no beach for swimming in the front of the hotel. Only a few restaurants at walking distance, tried the restaurant at the hotel only twice. Small supermarket behind the corner. Room floor was very dirty eventhough they did wipe the floor every day. We forgot our valuable to the safe when we left the hotel and it was not found eventhough the management assured us they have a very proper control process for lost and found after guests check out.
Stayed 10 nights in Nov 2018
Response from SSR on 21 Oct 2019
Thank you Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019
Response from Vinay on 25 May 2019
Dear Valued Guests, Thank you very much for the excellent comment about our property and looking forward to welcome you back in the future. Kind Regards

6/10 Okay

Alain

séjour mi-ananas ,mi-mangue et noix de coco
nous avons passé un séjour très moyen à sunseet reef , prestations nettement en baisse par rapport à ce que nous avions connu dans ce même hôtel l'année dernière .Dommage car le site est magnifique et le personnel toujours aussi accueillant et très à l'écoute, prêt à se mettre en quatre pour nous rendre le séjour le plus agréable possible
Stayed 14 nights in Jan 2019
Response from Tina on 18 Apr 2019
Dear Alain, Please do not lose hope as the management is focusing on the customer satisfactions that are considered to be paramount. It is not nice to experience service below your expectations, rest assured that your views are taken into consideration to improve the service for all the future guests. Hope to see you soon.

8/10 Good

Anais

Liked: Staff & service, property conditions & facilities, room comfort
Bien
Personnel aux petits soins! Un service irréprochable. Vue magnifique pour manger Hôtel familial et calme, parfait ! Seul la propreté de la chambre et l insonorisation sont à revoir
Stayed 3 nights in Dec 2018
Response from Tina on 25 May 2019
Chere Anais Merci beaucoup de partager votre experience and les recommendations qui sont tres important pour donner un meilleur service aux prochains clients. J'espere de vous a tres bientot

10/10 Excellent

Didier, Rennes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le Sunset reef est un hôtel agréable, le personnel est très accueillant et très agréable. Dommage qu'il ne dispose pas de sa propre plage.
Stayed 5 nights in Oct 2018
Response from Tina on 31 Oct 2018
The hotel management would like to thank you for your precious time that you have taken to express your positive feedback. It is very important for the hotel management to know how it clients feel during their stay that means a lot. Hope to see again in future.