Hello MS Vanessa, I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the team, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. Please let me know if there is anything we can do to make things right for you. Sincerely,Rubeeka

Hello Katharine,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team along with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. If you find yourself in the area again, please come visit us especially once renovations are complete along with the restaurant so we can provide you with and even more enjoyable stay!We hope to welcome you again soon.

Hello Sicheng,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team along with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. If you find yourself in the area again, please come visit us especially once renovations are complete along with the restaurant so we can provide you with and even more enjoyable stay!We hope to welcome you again soon.

Hello Terri, Thank you for sharing your experience with us at the Four Points Pleasanton. We apologize we couldn't not get you an early check in. We most definitely try to accommodate guests to make your stay as smooth and enjoyable as possible, and if we failed to do that, my apologies. We would like you to stay with us again so we can make your stay a memorable one!

Hello Carlos. Thank you for taking your time to provide us with your honest feedback. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. Please let us know if there is anything we can do to make things right to earn your business again. I hope you choose to stay with us again, whenever your travels bring you back to the area.Thank you

Hello Tiffany,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team along with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. If you find yourself in the area again, please come visit us especially once renovations are complete along with the restaurant so we can provide you with and even more enjoyable stay!We hope to welcome you again soon.

Hello Marian,Thank you for sharing your experience with us at Four Points Pleasanton! We share the positive feedback with our whole team as a way to encourage to keep up the good work when also trying to provide a memorable stay for our guest. We hope to see you again when you find yourself in the area!

Hello Kandra,Thank you for taking time to share your experience with us at the Four Points Pleasanton. We are trying to finish up the renovations in our restaurant as soon as we can so that way our guest can have the best experience possible. If you do find yourself in the are again, we would like to give you a memorable experience!We hope to welcome you again soon.

Hello Manuel,We appreciate you taking time to share your experience with us at Four Points Pleasanton. We share positive feedback with the whole team as a way to encourage to keep up the good work and continue to give our guest a memorable experience. We hope to you again!

Hello Ernesto Jr, I truly apologize to hear the renovations causing so much commotion especially during the rainy season. We are working on the renovations along with the restaurant as quick as we can, and we would like to have you visit us again once everything is complete so we can give you a memorable stay! I hope you choose to stay with us again when you find yourself in the area.Laura Apodaca