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Reviews of Villas Sacbe Condo Hotel and Beach Club

3.5 out of 5
Villas Sacbe Condo Hotel and Beach Club
1st Norte between 12 and 14 streets, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 54 reviews" "
Rating 8 - Good. 17 out of 54 reviews" "
Rating 6 - Okay. 3 out of 54 reviews" "
Rating 4 - Poor. 0 out of 54 reviews" "
Rating 2 - Terrible. 1 out of 54 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ekaterina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like everything and recommend this property.
Stayed 7 nights in Mar 2024
Response from Lythai Morales / Reservations Manager on 19 Mar 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!

8/10 Good

Paulette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good condition, clean and neat. The room had all we needed and more. Poor communication. Before leaving, Early (8:00am) on Tuesday we requested to clean the room, using the signs provided; at our arrival 12:30 PM we realized that the requested service wasn't provided. At the end the room was cleaned, close to 4PM! Same day a problem with the jet system in the whirlpool. Administration personal did not had idea that the Condo had jet system and they couldn't solve the issue. When my husband saw the person who looks after the pool and fountain the guy was able to solve the issue in no time, to him a big thank you. I talked with an administrator and pointed out the stain in the toilet, they took pictures and the stain remained. At hour arrival we were not told that we could have access to board games, chairs, umbrellas and bikes. We find out by coincidence.
Stayed 5 nights in Mar 2024
Response from Lythai Morales / Reservations on 15 Mar 2024
Your comments have been shared with our entire team at Villas Sacbe. This is very help us for us to improve our services and provide the best customer service.! Hope to serve you again soon.

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Condos are big, nice kitchen area, good location. I do recommend it.
Stayed 1 night in Dec 2023
Response from Antonio on 11 Dec 2023
Thrilled to hear about your incredible stay!Your happiness is our priority, and we're delighted you enjoyed your time here.Thank you for choosing us, and we can't wait to welcome you back for more adventures and memorable moments at our place.

10/10 Excellent

Jassen, Alpharetta

Liked: Cleanliness, amenities, property conditions & facilities
Check out was a complete disaster. Front seat isn’t at property so you have to walk a bit, not an issue there. Completely unnecessary to make you bring all bracelets for the check out just so they can trash them. And make sure you bring the safe lock with you or they will make you go back for it. There was absolutely no communication about it at checking in. So had to go back and forth during my check out and almost missed my ride to airport. Customer service was horrible at the time of checking out.
Stayed 3 nights in Jul 2023
Response from Antonio on 10 Jul 2023
Thank you for sharing your feedback regarding your check-out experience. We apologize for any inconvenience and frustration you encountered during the process. We understand that the requirements of bringing all bracelets and the safe lock may have caused some confusion. While we strive to provide clear communication,we value your feedback, and we will take it into consideration to ensure a more streamlined and efficient check-out process moving forward. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more seamless experience in the future.

8/10 Good

Shahanna, Ione

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We did not hear any music during the one night we stayed, but I think that's because we were so exhausted. The room was fantastic and relaxing. The area wasn't terrible, and you were within walking distance to a lot of great shopping and restaurants. The area was literally dumping sewage into the ocean, so it smelled horrible, and the water was so dirty. Could not swim or enjoy the beach. The hotel was beautiful though.
Response from Antonio on 24 Apr 2023
Dear ShahannaThank you for taking the time to share your experience with us. We are thrilled to hear that you found your room to be fantastic and relaxing. It is also great to know that you enjoyed the convenience of the hotel's location.However, we apologize for any inconvenience caused. We understand that this can significantly impact our guests' experience, and we assure you that we are working diligently to find a solution to this problem.In the meantime, we hope that you were still able to enjoy some of the hotel's amenities and services during your stay. We appreciate your feedback and will use it to continue to improve our guests' experiences.Thank you again for choosing to stay with us, and we look forward to the opportunity to welcome you back in the future.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Disappointing
Sleepless nights guaranteed with rattling windows grade noise from the bars blasting music down the street. Beach club is non-existent; it's just a restaurant. Pool is so small and stuck in between the building that is rather decorative than for actual use.
Stayed 2 nights in Mar 2023
Response from Reservations Department on 8 Apr 2023
We are sorry about your particular experience. Although, the information about the exact location of the property in regard to nightclubs, pool, and beach club it is very clear and well described when booking this particular property.

10/10 Excellent

jean christophe

Liked: Cleanliness, property conditions & facilities
Nice !
Stayed 3 nights in Mar 2023
Response from Eduardo Gil on 18 Mar 2023
Jean,Great! We are glad you had a great time.We are looking forward to seeing you soon!

8/10 Good

Carla

Liked: Cleanliness, room comfort
Ideal location and comfy
Hotel and room was as described and looked just like the pics. Room was comfortable and spacious. It was clean and we liked the addition of wine and mini bar fridge. The location is a block of 5th and close to the beach. The night is very loud (which they warn you about plenty). We were so beat we slept right through it with use of the noise machine. The taco shop next door is awesome and the 7-11 across the street was nice.
Stayed 4 nights in Dec 2022
Response from Antonio on 31 Dec 2022
Thank you for taking your time to review your day!We appreciate your comments and for letting us know that you had an incredible time with us.We are looking forward for your next stay.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is lovely. Very spacious and inviting living area and fabulous stone bathroom. A fun stay
Stayed 2 nights in Nov 2022
Response from Lythai Morales on 13 Nov 2022
Dear Sara, Thank you so much for your confidence and leaving such a nice review. I couldn't agree more with you. This is a spacious unit in a great location, with upscale amenities.

8/10 Good

alvin, littleton

Stayed 6 nights in Oct 2022

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with the property. Would return again.
Stayed 7 nights in May 2022
Response from Lythai Morales /Reservations on 22 May 2022
Thank you for your review. Hope you had a great time in Playa and enjoy the main area of the city. We will be more than happy to welcome you back in the future.

8/10 Good

William

Travelled with family
Liked: Cleanliness
The property is so close to 3 night clubs that you hear noise all night long! It's very loud!! There is a kitchenette, but really no place to eat. No couch, no kitchen stools. There was 2 of us but we were only allowed 1 chair to sit on outside, coffee maker but no coffee pot. I would have spent a little more to go to a much nicer place.
Stayed 4 nights in Apr 2022
Response from Lythai Morales / Reservations Manager on 3 May 2022
Dear William, Thank you for taking the time to share you comments from your recent stay in Villas Sacbe. This place is perfect for young people that is looking to enjoy the nightlife of Playa del Carmen, since it's close the the livest area in town. We appreciate your comments about the equipment of the condo. About the coffee maker, those are pod-free brewers that contains the coffee inside, there is an instructive next to it.

10/10 Excellent

Clint

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is such a great location to base your time in Playa out of. Yea, there are a couple clubs down the street so if your are sensitive to bass then it might not be for you. Then again most of Playa might not be for you. This is a bustling downtown location. But honestly we didn’t have any issues with noise. It’s noticeable yes but you can sleep just fine. Otherwise great location for restaurants, laundry and all the downtown attractions you’d want to visit. Walking distance to basically everything, even Walmart!
Stayed 3 nights in Apr 2022

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place in the middle of town
Stayed 1 night in Dec 2021
Response from Antonio on 15 Dec 2021
Dear Timothy, Thank you for your nice feedback. This is really helpful to keep improving our services. Looking forward to welcoming you back soon!

8/10 Good

Mark, Rockledge

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Helpful staff; close to everything
Stayed 4 nights in Aug 2021
Response from Eduardo Gil on 1 Sept 2021
Mark, Thank you for your nice feedback. We will make sure to continue delivering great service to welcome you back again to Villas Sacbe.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved this property! I definitely got more than I expected. Super roomy, clean and well guarded. Also, super close to the party area, if that’s what you’re looking for. My family loved it and we would definitely consider staying here again!
Stayed 2 nights in Aug 2021
Response from Eduardo Gil on 14 Aug 2021
Hello! We are really glad you and your family had a pleasant stay on our property. Looking forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really an amazing stay. The condos are in a perfect location and are very well-maintained. Not as a complaint, but more as a notation, I have the following comments. The bed was a bit hard but you could consider this a personal preference. The condo was very nicely decorated, and although charming, the couch was next to useless. I was hoping to have a freezer but the refrigerator was just the very small bar type. There was not nearly enough light in the bathroom but a nice make up mirror is provided in the bedroom. The stove needs to be lit and I didn’t find anything to do it with, but luckily I had a lighter. Also, there’s really no place to eat, no table provided. The inside of the condo was very quiet and relaxing and I would gladly and happily stay there again.
Stayed 2 nights in May 2021
Response from Eduardo Gil on 15 May 2021
Mrs. Vader, Thank you very much for your feedback. We will look into it. We will review every detail to replace or repair all items mentioned here. We really hope to see you back soon here in Playa. Sincerely,

10/10 Excellent

CARLOS

Stayed 1 night in Oct 2020
Response from Lythai Morales / Reservations Manager on 22 Dec 2020
Thank you for your review! We hope you had a great time with us, we'll be happy to host you in the Future. Feel free to tell about us to your family and friends. Warm regards from Playa!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must 1st say that I loved this place and was blown away by the customer service !!!! As we were driving to the airport to depart I realized I left over $300 in the Villa, I called the property and the woman (who was very kind throughout our visit and worked in the office during the day) went to the room and found the envelope with money and had it ready for us when our driver took us back to get it and she actually brought the money to the car when we arrived. We stayed in Unit 101, the property was beautiful and small, we enjoyed being so close to 5th street and walked twice daily to the pier between playa and playacar. We walked to and from Walmart twice during our stay to get food and drinks, it was about a 10 minute walk. We made and ate breakfast and lunch in the Villa. At night we walked to Porto Playa and enjoying the rooftop pool and jacuzzi. We saw the largest wedding ever on the beach in Playa del Carmen on Valentine's Day the town hosts it for the residents and their families. It was beautiful. We have been visiting Mexico for over 13 years and by far this was our best vacation, we are looking forward to returning this summer. Thank you condohotels for giving us such a great vaction and experience !!!!
Stayed 4 nights in Feb 2020
Response from Eduardo Gil - Reservations Agent on 22 Feb 2020
Dear Guest, Thank you so much for such a nice review. We are really thrilled you've enjoyed your stays with us at Villas Sacbe, we are really looking to welcome you back this coming summer. Have a great day!

8/10 Good

Verified traveller

Stayed 9 nights in Feb 2019
Response from Lythai Morales on 16 Apr 2019
Dear Valued Guest, Thank you for taking the time to share with us your experience. We work very hard to offer the best experience to all our guests. We hope to welcome you in the future to exceeded your expectations! Warm regards from Playa! Lythai Morales Reservations Manager

8/10 Good

Jahaziel

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent location, service can be better but ok
Stayed 6 nights in Dec 2018
Response from Lythai Morales on 8 Jan 2019
Dear valued guest, Thank you for taking the time to share your comments. They drive us to improve our services to offer memorable experiences. We hope to host you in the future, you are always welcome. Warm regards from Playa!!

8/10 Good

Traveller1, Belize

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room was good. It was clean. Everything in the villa worked
Stayed 2 nights in Nov 2018
Response from Lythai Morales on 8 Jan 2019
Dear Valued guest, We appreciate your comments. They helps us to offer better service to our guests. We are constantly improving all the resources, to guarantee memorable stays. Thank you so much for your visit.

8/10 Good

María, Cuernavaca, MX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice villa, beautifully decorated
It was a beautiful villa not by the beach. Beautiful furniture, but it lacked a comfortable sofa and a table to eat. The staff was very polite and willing to help at all times. I am Mexican and speak English, but I wonder why when you are in Playa del Carmen, México the clerks have to use words such as "check in", "on hold" and "check out." Do all Mexicans need to speak English to travel to Playa del Carmen, Mexico? My family does not speak English and specially if we are traveling within our own country!!!
Stayed 7 nights in Jul 2017
Response from Julio E. on 30 Jul 2017
Estimada Maria: Gracias por su mensaje. Entendemos esa situacion del idioma y le pedimos una disculpa. Debido a que somos un destinto internacional es por eso que el ingles en ocasiones predomina, sin embargo el español esta siempre disponible para todos nuestros clienets. Saludos cordiales.

6/10 Okay

Gary

Disliked: Property conditions & facilities
The stay was great except for bathing

8/10 Good

Anthony, Pensacola, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
We stayed here for a week. The location is great and the staff is very friendly. The Gym along with Imprivist and Indigo are also great. We really enjoyed eating breakfast at the two restaurants. The staff at both imprivist and indigo are extremely friendly and accommodating. We built a good friendship with some of the workers. The only problem we encountered was the bed and couch being a bit hard. I'm used to sleeping on some hard surfaces but my wife had a dificult time. make sure you have a smaller vehicle to fit in the narrow garage. We saw a couple vehicles in other condos get stuck.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fer, mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The service was very good, they even wash the dishes for you.

8/10 Good

SIMPC

Liked: Cleanliness, staff & service, room comfort
First visit to Mexico
Great condo! 2 bedrooms, 2 baths (one suite), kitchenette and living room. Very nicely (yet simply) decorated. Kitchenette was great equipped with everything you need for a in room breakfast or even a full meal if wanted. Had a water cooler, which was great as we did not have to buy bottled water (just refilled before going out) . Had access to beach club (towels, beach service) and gym. We really did not use the gym, but we were able to use for a shower in the afternoon before leaving to the airport even after we had checked out in the morning. Location is very close (a couple of blocks) from the very busy 5th ave and all the party bars. Noise was not an issue at all, very well insulated from the outside noise. Having a garage available was also great. The swimming pool is more decorative than something that you could swim on. Overall great stay! Staff very helpful.

8/10 Good

Steve, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach and 5th Ave
Great location close to beach with access to beach club with great food.

10/10 Excellent

Guilllermo, Panama city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
Amazing experince, highly recommended. Excellent place. Close to everything

10/10 Excellent

CARLOS Alberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
todo bien
Stayed 1 night in Sep 2023
Response from Lythai Morales / Gerente de Reservaciones on 10 Oct 2023
Muchas gracias Carlos! Espero que nos visten pronto, todo el personal trabaja arduamente para ofrecer el mejor servicio posible.

10/10 Excellent

BRENDA ALEJANDRA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exelente rebaso mis expectativas y me sorprendio
Stayed 2 nights in Aug 2023
Response from Lythai Morales / Reservations on 10 Oct 2023
Muchísimas gracias por sus comentarios. Nos alegra mucho saber que pasaron una excelente estadía en Villas Sacbe, siendo una propiedad pequeña, sorprende la tranquilidad y lo lindo de las instalaciones. Vuelvan pronto!

10/10 Excellent

Edgardo

Travelled with family
Liked: Cleanliness
Excelente
La propiedad y habitaciones están excelentes, se ve mejor que en las fotos. La tocó la habitación 107 la cual está excelente porque son dos habitaciones y dos baños completos, asi nuestras hijas estaban en cuarto separado por una estancia bonita y placentera. La terraza muy bonita y tiene suficiente contactos para carga de celulares, tabletas y relojes. La ubicación es excelente, enfrente hay una farmacia y un seven eleven. Y a media cuadra los antros y bares más concurridos, a dos cuadras de Coco Bongo y solo una cuadra de la quinta avenida. A pesar de eso en nuestra habitación por lo menos no se escuchaba el ruido de afuera. Lo que si es que los colchones y sobre todo almohadas no son muy cómodas, pero con el cansancio de todo el día en la calle pues caímos rendidos
Stayed 3 nights in Jul 2023
Response from Eduardo Gil on 4 Aug 2023
Edgardo,Muchas gracias por su comentario positivo. Nos da gusto escuchar que tuvo una estancia placentera, y créame que revisaremos el tema de las almohadas y colchones para mejor la calidad de estas amenidades. Esperamos poder contar con su visita en una segunda ocasión en un futuro próximo.¡Saludos!

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, room comfort
Excelente ubicacion
El hotel esta muy bien ubicado, cerca de todo, precio conveniente, todo muy limpio, y muy buem servicio
Stayed 2 nights in Jan 2023
Response from Eduardo Gil on 14 Jan 2023
Alberto,Ha sido un placer poder hospedarle y que su experiencia con nosotros haya sido de su agrado.Esperamos poder atenderle muy pronto nuevamente.Saludos!

10/10 Excellent

Catalina

Stayed 3 nights in Nov 2022
Response from Antonio on 13 Nov 2022
Thank you for your preference!We hope to receive you in the near future.

10/10 Excellent

Cassio

Stayed 4 nights in Sep 2022

8/10 Good

Dayyana1

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy comodo limpio y a pesar de estar en zona de antros no se oye el ruido ya estando dentro. Muy comodo y limpio. Si le volveria a hospedar.
Stayed 1 night in Aug 2022
Response from Lythai Morales on 1 Sept 2022
Hola Diana, Muchas gracias por tus comentarios. Estamos felices de ver que has tenido una agradable estancia. Esperemos verte pronto!

6/10 Okay

abraham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente las habitaciones y toda la villa, lo único malo el depósito que piden un depósito de $4000 es una burla para que te puedan dar tu habitación.
Stayed 2 nights in Aug 2022

10/10 Excellent

Alejandro Ventura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
increíble departamento con estacionamiento abajo. en una calle muy tranquila pero a 1 cuadra de la 5ta avenida con la 12 muy bien equipado y amplio. la atención del personal espectacular
Stayed 1 night in May 2022
Response from Antonio on 25 May 2022
Estimado Alejandro, Agradecemos sus comentarios. Nos ayudan a ofrecer un mejor servicio a nuestros huéspedes. Estamos constantemente mejorando todos los recursos, para garantizar estancias memorables. Muchas gracias por su visita y esperamos verlo pronto.

10/10 Excellent

Frank

Liked: Cleanliness, room comfort
Very loud at night
Everything was fine forme. Very clean and beautiful place. I was warned after my booking was completed that it will get loud there due to the near night clubs. I accepted that. But I was still suprised how loud it really was. Sometimes the windows started to vibrate. Not a big problem for me but maybe for others.
Stayed 15 nights in Apr 2021
Response from Lythai Morales / Reservations Manager on 10 May 2021
Thank you for taking the time to review your recent stay at Villas Sacbe Condos Hotel. We are pleased to hear that you found our condo hotel a beautiful place. Regards the noise from the night clubs, unfortunately this is aout of our control, that why we are commitmet to inform every single guest about this matter.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2017
Thank you for your visit! Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
メキシコらしく色彩鮮やかで清潔感のある部屋でした。朝食は近くのレストランと提携しており種類も豊富でとても美味しかったです！

8/10 Good

Siliva, Guadalajara, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable cerca de la playa
Muy confortable, limpio y bonito, ubicado en la zona turistica de Playa del carmen.

10/10 Excellent

carlos, monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy padre
excelente

6/10 Okay

MINCHUL, 브라질, 상파울루

Liked: Cleanliness, property conditions & facilities, room comfort
빌라스 샤코베 콘도 비추합니다.
근처에 나이트클럽 거리에서 울리는 소음으로 잠을 이룰 수 없었음. 조식 무료 제공이 없어서 불편했음. 주차장 악취가 매우 심함. 체크인 사무실이 멀리 떨어져있어 불편했음

10/10 Excellent

OUTLET TRAVEL, PACHUCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, ubicación y excelente servicio
Todo el personal del hotel son muy amables, atentos y profesionales, el trato es muy bueno y el hotel como cualquier hotel de la cadena Camino Real es una garantía, felicitaciones!!

10/10 Excellent

lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fue espectacular todo la gente maravillosa que nos atendieron ..la seguridad..la limpieza todooooooo.felicitacionesss

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastiskt trevligt!
det enda nackdelen var att Sacbe ligger lite för nära några av dem stora klubbar vilket gör att man hör bassen från klubbarna tills dem stänger. Vill man ute och festa är läget perfekt, vill man ha lugn och ro skall man inte gå till Sacbe under högsäsongen! Annars är denna butikhotell perfekt!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
Me parecio un excelente Hotel, la ubicacion muy buena, el club de playa muy bien, a lo mejor la alberca no es muy grande pero la vdd no es un punto por el cual no se pueda elegir este hote. Yo lo recomiendo altamente.

10/10 Excellent

Stian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nærhet til alt!!
Super leilighet som var mye freshere enn vi forventet. Vi var 2 vennepar som delte en leilighet. Dette fungerte perfekt ettersom leiligheten hadde 2 store bad og 2 soverom med flatskjerm TV og forholdsvis identiske senger. Området inn til leilighetsbygget var bevoktet på natten og har i tillegg port til gaten med pin-kode. Hagen i leilighetsbygget var kjempefin. Flere små bassenger og et boblebad. Pent beplantet! Du har kort vei til stranden (60 meter) og kort vei til hovedgaten (ligger et kvartal unna). Diskotekene i nærheten var ikke til sjenanse ettersom leiligheten var overraskende godt lydisolert. D ligger en meget bra bargate med flere nattklubber 50 meter fra hotellet. Vår konklusjon er; vi skal tilbake engang!!