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Reviews of Paseo del Sol Condohotel by Bric

4 out of 5
Paseo del Sol Condohotel by Bric
Avenida Xaman-Ha Mz. 12 LT.4 y 5, Fase II, Playacar, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 79 out of 133 reviews" "
Rating 8 - Good. 39 out of 133 reviews" "
Rating 6 - Okay. 9 out of 133 reviews" "
Rating 4 - Poor. 4 out of 133 reviews" "
Rating 2 - Terrible. 2 out of 133 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Sandra

Travelled with partner
We received an email from them as we landed at the Cancun airport to indicate our room wasn’t available, the replacement accommodations they offered looked in no way comparable. At least they quickly refunded our money but we were left to scramble to find another hotel during the cab ride from Cancun to Playacar. We’ve never had anything like this happen before!
Stayed 7 nights in Jan 2024

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our 12th stay at Paseo Del Sol and as always we had a great Holiday. The staff make us feel at home every time.
Stayed 8 nights in Apr 2023

10/10 Excellent

Dena

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2022
Response from Bric Vacations on 5 Jan 2023
Gracias por su puntuación, vuelva pronto

8/10 Good

Jesus

Stayed 6 nights in Aug 2022
Response from Bric on 26 Aug 2022
Gracias por su puntuación, esperamos verlos pronto de nuevo

8/10 Good

Manuel, fontana

Travelled with family
Liked: Amenities
Great location and great service - the onsite team is favoulous - the giant roaches and we found a scopion on the kitchen if my son was bitten this could have turn out to be a nightmare- close to the jungle so it may be expected just know what you getting into - if you get freaked out by roaches and scopions this is not the properly for you. we have to constantly be on our guard my wife would not leave my kids to sleep on their own.
Stayed 13 nights in May 2022
Response from Bric on 13 Jun 2022
Hello, thank you for your comments, we will take them into account and do our best to improve them! In these seasons in these jungle areas there are usually a lot of insects, because somehow it is their habitat.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool is amazing/Clean. Community feels very safe, and Condo grounds are beautiful and quiet. You are walking distance from Playacar center great for shopping and eating.
Stayed 6 nights in Apr 2022
Response from Bric Vacations on 27 Apr 2022
Gracias por sus comentarios, esperamos verlos pronto de nuevo!

8/10 Good

AGUSTIN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Positive: secure, facilities in good shape, parking, location Opportunities: room was not cleaned during my stay
Stayed 5 nights in Apr 2022
Response from Bric Vacations on 18 Apr 2022
Hi Agustin thanks for leaving us your comment, sorry for the misunderstanding, we do not offer the cleanings included in the rate, we do not advertise them in our services, but we were able to offer them, additionally! Glad everything else was perfect! We hope to have you back soon!

10/10 Excellent

ANA LORENA

Stayed 7 nights in Mar 2022
Response from Bric Vacations on 23 Mar 2022
Gracias! vuelva pronto!

10/10 Excellent

Alfonso Figueroa, Chicago

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I were so happy to stay at the paseo del sol. We were so excited about the apartment and the location of the property. We are so excited to come back to Paseo del sol to stay at..
Stayed 6 nights in Nov 2021
Response from Bric on 18 Nov 2021
Gracias por sus comentarios, vuelva pronto!

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall we enjoyed our stay at paseo del sol, there was some miscommunication in the beginning regarding our late check in, but after that everything went well. The hotel is in a secured community which made us feel safe, and the beach and plaza were at walking distance. After getting our bracelets, it was very easy to go in and out of the community. We really liked that the condo we had was suitable for 6 people and had its own kitchen with all the utensils needed, which saved us some money from eating out. The pool at the condo is very nice, the water is pleasing and the area was kept pretty clean. If you're thinking of visiting playa del carmen with a big family, this is a very good place to stay at 👍
Stayed 3 nights in Sep 2021
Response from Bric on 17 Sept 2021
Thanks for recommending us! Come back soon

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Affordable. 3 bedrooms/2 full bathrooms. Clean. Very friendly and always helpful staff! We asked for anything and it was in our room in minutes. They helped with phone calls in Spanish. Gave us advice about places we were going to. Can not praise them enough! Our condo was clean, spacious, and nicely decorated.
Stayed 7 nights in Sep 2021
Response from Bric on 14 Sept 2021
Thanks for your recommendation, come back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our condo was very nice and clean. We arrived late Sunday night and one of the room air conditioners did not work and Paseo had staff fix it Monday morning. We so appreciate that. We had our own car and parking in the lot was no problem at all. All of Playacar is gated and it was quite difficult a few times getting back in, until we asked for a property bracelet, that we did not know we needed. After that, it was easy to get in and out of the gates. The pool is beautiful, except it was extremely warm. If you come to the Playa Del Carmen area during summertime, just beware the seaweed is a major problem, that cannot be helped. Overall, we had a nice stay.
Stayed 6 nights in Aug 2021
Response from Bric on 16 Aug 2021
Muchas gracias por su comentario y buenas referencias, vuelva pronto!

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Amenities
The condo location was great. Playacar is well protected and very safe to walk at any time. The apartment has all kitchen utensils, they also provide beach towels but that's it. All the faucets (especially showers) in the apartment are outdated. The best shower is at the terrace. The access to the public beach is about 5-7 min walk. Make sure you buy a beach umbrella as there is no natural shade on the beach. I thought we were going to have access to The Reef (as all the current residents seem to have) but we did not. The available pool is gorgeous but the water is warm most of the time. There is a person in the front desk from 10-5 pm. If your flight is earlier than the check in time, make sure you notify them ahead of time. Erika and Rebecca were amazing and responded to every question and needs we had.
Stayed 10 nights in Jul 2021
Response from Bric on 29 Jul 2021
Hola, gracias por recomendarnos! fue un placer hospedarle.Saludos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location within a few minutes walk to the beach and fifth avenue. This is in a very safe gated community. They like the pool area to stay very quiet which can be challenging with a family. We mostly had the pool to ourselves. Overall, a lovely place!
Stayed 7 nights in Jul 2021
Response from Bric on 26 Jul 2021
Muchas gracias por sus comentarios y recomendaciones! Vuelvan pronto!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. The staff was very nice and knowledgeable about the area. The pool was clean and not crowded, though a bit warm. It's the Yucatan so there's not much they can do about that. The condo had laundry facilities which was great but no detergent or fabric softener provided. The condo had a full kitchen w/ dishwasher. We had a bit of trouble with the master bedroom AC but they tried to fix it. The compressor needs changing. I would recommend Paseo.
Stayed 8 nights in May 2021
Response from Bric on 17 Jun 2021
Hello, thank you for recommending us! come back soon!

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Amenities
I love the secure location, distance to la Quinta and quietness of this place. What I really wasn’t too happy with was the communication. I would ask a question to the receptionist on site and they would just look at each other and reply with i don’t know.I found out I had access to the laundry room the day before leaving. I asked if there was a laundromat near by and then I was told I had the key to the laundry room that I didn’t even know they had. Other than that I like the secure location, knowing my kids are safe when they would go out for a walk.
Stayed 7 nights in Jun 2021
Response from Bric on 17 Jun 2021
Hello, thanks for your comments, we will do whatever it takes to improve it, glad you liked everything else! Come back soon

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, room comfort
Great Safe and Friendly Place
Very friendly and helpful staff. The place was clean and the area is extremely safe.
Stayed 2 nights in May 2021
Response from Bric on 10 May 2021
Gracias por sus comentarios! Vuelvan pronto!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money. The AC isnt as strong as I would like it to be
Stayed 4 nights in Mar 2020
Response from EAR on 18 Mar 2020
Hello, your comments help us improve every day! thank you very much and come back soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great. Exercise room was excellent. Front desk was nice. TV service not so good. internet worked well. Unit was excellent.
Stayed 2 nights in Mar 2020
Response from EAR on 16 Mar 2020
Thank you very much for your comments! We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Estefanía on 7 Dec 2019
Gracias por sus comentarios! Saludos

10/10 Excellent

DiegoCortazar, Somerton Az

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 6 nights in Nov 2019
Response from Estefanía on 4 Dec 2019
Hola, gracias por sus comentarios! Esperamos vuelvan pronto!

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Playa Carmen to stay!!
I forgot the main gentleman that opens the gate but he was awesome. Very friendly and always willing to help when we had questions. Yvonne was wonderful. She was awesome with helping and answering all of our questions. She goes above and beyond her job to help you. My only complaint was how hard the beds were. Some may enjoy hard beds but our mattress at home is soft so we didn't sleep very well in the beds. Only complaint though and that is more of a preference. We enjoyed the location, we felt safe. The condos are beautiful. You have everything you need. Great location to other sites. Staff is super and wonderful. I will definitely be staying here again on future trips.
Stayed 4 nights in May 2019
Response from Estefanía on 13 May 2019
We are very happy to make the travel experience what you expected and more! Thanks for your comments! We will send our staff your gratifications. And of course, we hope to see you soon!

10/10 Excellent

Verified traveller

Travelled with family
Big rooms, nice furnishings, nice pool, good services. Close to beach, downtown, close to xcrate and xplor. Will choose it again
Stayed 3 nights in Apr 2019
Response from Estefanía on 10 Apr 2019
Hi! Thanks for your comments! We hope to see you soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pool. Porches were enjoyable. Well furnished. Short walk to the beach.
Stayed 3 nights in Feb 2019
Response from Estefania on 24 Feb 2019
Agradecemos mucho sus comentarios. Esperamos vuelvan pronto!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facility, amazing location Only issue is when looking on google maps look up Paseo Del Sol not the address
Stayed 7 nights in Jan 2019
Response from Estefanía on 16 Jan 2019
We appreciate your comments, we will be working to improve every day. We hope they come back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a beautiful setting and it’s very peaceful. Huge pool! Practically empty all the time. Our condo was well furnished and spotless. It’s a 15 minute walk to the action of 5th ave. The beach is also a short walk. Highly recommend this place!
Stayed 4 nights in Jan 2019
Response from Saludos on 13 Jan 2019
Agradecemos mucho sus comentarios, esperamos vuelvan pronto!

10/10 Excellent

Hilde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a family holiday
We got top floor apartment with roof terrace. The standard was great, nice and helpful staff and a quiet and safe atmosphere for the kids
Stayed 11 nights in Dec 2018
Response from Estefania on 8 Jan 2019
Thanks for your comments! We hope you come back soon!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Property needs to be updated! We got there and somethings were broken or not working, like the shower handle, TV cable amongst other things. Main table can end fixed it on a timely manner. Husband got stuck in elevator as well.
Stayed 10 nights in Dec 2018
Response from Estefania on 27 Dec 2018
Hello Thank you for sharing your comments, we are very sorry for all the inconveniences that have had to happen, we will be reviewing the situation as soon as possible. Thank you so much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self catering home from home. From the moment we stepped out of the cab we were welcomed and assisted. Our room was serviced as expected, all areas we're beautifully presented.
Stayed 12 nights in Oct 2018
Response from Estefanía on 2 Dec 2018
Gracias! Esperamos regresen pronto!

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly nice
We had a great experience in Paseo del sol , friendly respecting stuff and great/clean condo. Will definitely choose this place again if we come back to Playa del carmen.
Stayed 5 nights in Sep 2018
Response from BRIC TEAM on 25 Sept 2018
Hola Samir ; Thank you so much for your comments , we would love to see you soon!!!! we really apreciate you took your time to share your experience with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from BRIC TEAM on 30 Aug 2018
thank you for the comments , we hope to see you soon!

10/10 Excellent

Jessica, Las Vegas

Liked: Cleanliness, staff & service, room comfort
The property and the service were amazing , they were very friendly, the only no no , was our Condo, the tv didn’t work, the blinds were broken so we couldn’t open all , the light ducks but other than that , the Condo was beautiful and comfortable, they provide everything to have a great vacation .
Stayed 5 nights in Aug 2018
Response from BRIC TEAM on 28 Aug 2018
Hola Jessica; Thank you so much for sharing your experience with us! we will check with our staff the situation with the TV , and the blinds also , we hope to see you soon at Paseo del Sol

6/10 Okay

M, Florida

Liked: Cleanliness, property conditions & facilities, room comfort
It was ok, could of been better.
Stayed 4 nights in Jul 2018
Response from BRIC TEAM on 24 Jul 2018
Dear M, Thank you so much for your comments, we will share this with our staff to improve all our services.

8/10 Good

DD, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Staff is amazing! Rooms are huge, pool is lovely, immaculate property with lots of walk to areas and a night life. Area is very secure and has security at all entrances. Yvonne is the best ans has the best personality and always provided great restaurant recommendations. Easy to grab a taxi $5-6 each way.
Stayed 6 nights in Jun 2018
Response from BRIC TEAM on 6 Jul 2018
Hola DD, Thank you so much for your comments , we are very happy to know you had a great experience with us! we hope to see you soon at Paseo del Sol, thank you once again for taking some time to share your stay with us! we really apreciate it.

10/10 Excellent

Fernanda, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with family. Ivonne was awesome to work with and arranged everything we needed. Close to the beach and 5th avenue! We had a great time
Stayed 9 nights in Jun 2018
Response from BRIC TEAM on 20 Jun 2018
Hola Fernanda; Thank you so much for your comments! we really apreciate them! we hope to see you very soon at PASEO DEL SOL!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations. Safe, clean and beautiful pool. Walking distance to everything.
Stayed 6 nights in Mar 2018
Response from BRIC TEAM on 29 Mar 2018
Thank you so much for your comments ,we hope to see you soon in Playa del Carmen . regards;

10/10 Excellent

Cortez Family, Wyoming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Condo For off beach location.
We usually do the All-Inclusive resorts, but decided to try a condo out this time. We were impressed with the property and Yvonne who was great at checking us in and informing us about what to do around the area. We definitely felt safe and security was always around entrance for assisting us to catch a taxi or just for some questions. The Reef Resort only allowed 4 people to go through their facility so I just walked 300 feet northeast on the street of the condo then went south on a side street, then through a short walking trail to gain access to the beach where i met up with my family. Overall it was a great experience.
Stayed 3 nights in Nov 2017
Response from BRIC TEAM on 30 Jan 2018
Dear Mr. Cortez; Thank you so much for your feedback, we will share this infromation with all our staff in order to improve all our services , we really hope to see you back in Paseo del Sol !

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great condo.
Good location Great condo. Very Clean
Stayed 4 nights in Dec 2017
Response from BRIC TEAM on 30 Jan 2018
Thank you Joseph for your comments! we hope to see you soon!

10/10 Excellent

James, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Condo Near the Beach in Playa Del Carmen
We stayed in a very comfortable 3 bedroom condo with a large, spacious floor plan for our family of 5. There is a nice pool on the premises. We had beach access from across the street and downtown Playa Del Carmen was just minutes away. The staff was very friendly and helpful, especially Ivonne M. She gave us lots of great tips on must see and things to do along with some locals only places to eat and places to go. She was TERRIFIC!!! We loved the place and would definitely stay there again.
Stayed 5 nights in Jul 2016
Response from Abril Lebrija on 24 Nov 2017
James, thank you for your warm review! We are happy to know you had a great stay with us. All staff work hard to be of assistance and are pleased to know we are nailing it! And you are right, we are looking forward to having you back with us soon!

8/10 Good

Brian, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, safe location minutes away from everything
We were pleasantly surprised by our spacious, clean two-bedroom condo at Paseo Del Sol. The kids loved the pool and we were only 10 minutes away from the public beach. We were also provided with free daily 4-person access to the Reef Resort's beach (including umbrella and chairs), which was only 5 minutes away. Playa del Carmen was a leisurely 15 minute walk away through Playacar, our gated community. On the way, you can see beautiful villas, a few small Mayan ruins, and lots of jungle. In our rooms, we were provided with towels and water for our whole stay. The kitchen was fully equipped. The room was cleaned once during our week stay, which was sufficient.Our room also included a large rooftop terrace with a great view. This location is ideally located for day trips to Tulum, many cenotes, and Chichen Itza. The staff was very polite and helpful. The front desk closed at 6 pm on most days, but Ivonne was available by phone whenever we needed something.
Stayed 7 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean and secure
We had a great 9-day stay at Paseo Del Sol. The hotel is conveniently located in the gated community of Playacar within walking distance of 5ta Avenida and many nice restaurants and various local attractions. Our condo was clean and spacious with its own laundry which worked out great for our family of 5. Our kids loved the pool! It was not very crowded, and we enjoyed the privacy. The staff are very friendly, helpful and accommodating. I would recommend this place to anyone, and I will definitely stay here again on my next trip to Playa!
Stayed 9 nights in Jul 2017

10/10 Excellent

Monica, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Close to shops and beach!
Personnel go above and beyond to tend to your needs! We had a great time with the bikes they rented to us! They had someone come over and personally adjust our seats on our bikes for a more comfortable ride.
Stayed 7 nights in Jun 2017
Response from Reservaciones on 22 Jul 2017
Agrademos sus comentarios. Trabajamos día con día para ser mejores. Los esperamos pronto. Saludos

6/10 Okay

Tamara

Disliked: Staff & service
They had no record of our reservation
Stayed 7 nights in May 2017
Agrademos sus comentarios. y trabajaremos al respecto Saludos

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Condo
Condo was great; very clean and spacious. The neighbors, however, were very noisy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family of 6 had plenty of space. Condo was clean and stocked with kitchen necessities. Pool is large and nice.

4/10 Poor

Moler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Double booked our room
We enjoyed the experience except that the condo owners booked our room for the last 4 days of our 7 day visit. We found out while on the visit. This was rather disappointing and was compounded when the replacement room was only a 2 bedroom and not the 3 we originally booked, making us squish all of our kids into 1 room (and the living room). I wish I could give a better rating, the rooms were clean, the staff were nice, and I think the hostess was very embarrassed by having us move, but I've never been at a condo before where I had to move, and certainly not to a smaller room. I just find this unacceptable and I am really disappointed. I'd like to use the condo's again, but I am very hesitant now.

8/10 Good

Cecile, Winnipeg, MB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful pool and close to the beach
Had a great time in a 3 Bedroom condo. Had 2 extra teens so we were happy to have a larger accommodation. Just a short walk into town so we were able to try lots of restaurants. You can buy all inclusive at the reef club with the condo card and there you can experience the resort life if you want. Loved the pool for lap swimming and had access just outside our patio. Had netflix on the flat screen and great wifi.
Response from Reservaciones on 22 Jul 2017
Agrademos sus comentarios. Trabajamos día con día para ser mejores. Los esperamos pronto. Saludos

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was good and room was comfortable and clean

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ivonne as our Bric ambassador was awesome and the security staff at the front gate were always there to get a taxi or help with bags and groceries. Very quite, beautiful condos and pool and walking distance to beach and 5th avenue

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Ivonne Martinez was simply wonderful to interface.