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Reviews of Hotel Turquesa

2 out of 5
Hotel Turquesa
Ave 25 entre 1 y 3 sur col. centro, Playa del Carmen, ROO

Reviews

7.2

Good

Rating 10 - Excellent. 29 out of 103 reviews" "
Rating 8 - Good. 31 out of 103 reviews" "
Rating 6 - Okay. 23 out of 103 reviews" "
Rating 4 - Poor. 9 out of 103 reviews" "
Rating 2 - Terrible. 11 out of 103 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Daniela

Stayed 2 nights in Mar 2023

6/10 Okay

robert

Liked: Cleanliness, staff & service
Disliked: Amenities
I didnt like that there was only wifi in the lobby and not available in any of the rooms
Stayed 2 nights in Apr 2022

8/10 Good

Jeffrey

Stayed 7 nights in Apr 2022

4/10 Poor

Mariia

Disliked: Cleanliness, amenities, property conditions & facilities
They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good.
Stayed 2 nights in Feb 2022
Response from Ventas on 8 Mar 2022
Hello, we have sent your comments to the operations department so that they can deal with this situation... we work to provide you with the best service.

2/10 Terrible

Hortencia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ugly hotel
Stayed 2 nights in Feb 2022
Response from Ventas on 8 Mar 2022
Hello, we work to provide you with the best service.

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2022
Response from Ventas on 15 Feb 2022
Gracias por tu puntuación, trataremos de brindarte el mejor servicio

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Beware skimmer ? More tax ? Twice paying
All good room had ac and dehumidifier real big help with elderly, asthma people. But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more?? I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't.
Stayed 3 nights in Jan 2022
Response from Ventas on 15 Feb 2022
thank you for your comments we send this note to the correct department to take it into account greetings

10/10 Excellent

Juan Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value,clean bedrooms
Stayed 7 nights in Dec 2021
Response from Guillermo on 11 Jan 2022
We appreciate your comments, we hope you will visit us again soon. Greetings!

6/10 Okay

Verified traveller

Disliked: Cleanliness
It was okay for the price I guess
Stayed 1 night in Dec 2021
Response from Guillermo on 17 Dec 2021
Thank you for your comments, we hope to see you again with us soon. Greetings!

6/10 Okay

Roel

Liked: Cleanliness, staff & service
Disliked: Amenities
Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it.
Stayed 5 nights in Nov 2021
Response from Guillermo on 11 Jan 2022
We appreciate your comments Roel, we are working to improve our service. Greetings!

4/10 Poor

chris

Disliked: Cleanliness, amenities, property conditions & facilities
This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on.
Stayed 4 nights in Nov 2021
Response from Guillermo on 17 Dec 2021
We appreciate your comments Chris, we are working to improve our service. Greetings!

6/10 Okay

Matevz

Liked: Staff & service
Disliked: Property conditions & facilities
In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes.
Stayed 2 nights in Nov 2021
Response from Guillermo on 17 Dec 2021
Thanks for your comments Mateus, we are working to improve our service. Greetings

8/10 Good

Lisa

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not worth the effort
The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there.
Stayed 2 nights in Nov 2021
Response from Guillermo on 17 Dec 2021
Thank you very much for your comments Lisa, we will pass them on to the corresponding area. We are working to improve our service. Greetings!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel for a great price. About 5 minutes away from bus terminal and 5th Avenue. Very pleased.
Stayed 1 night in Oct 2021
Response from Guillermo on 2 Nov 2021
We really appreciate your comments Barbara, we hope to see you again soon. Greetings!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fairly modern room
Stayed 2 nights in Oct 2021
Response from Guillermo on 28 Oct 2021
We appreciate your comments, we hope to see you again soon. Greetings!

8/10 Good

Herbert E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff siempre amables .
Stayed 3 nights in Sep 2021
Response from Guillermo on 5 Oct 2021
Gracias por tus comentarios Herbert, te esperamos pronto nuevamente. Saludos!

4/10 Poor

natalie

Stayed 4 nights in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
El cuarto olía muy mal. La puerta de la regadera se atoraba y no se podía salir después de bañar
Stayed 1 night in Jul 2021
Response from Guillermo on 18 Jul 2021
Agradecemos sus comentarios, estamos trabajando para mejorar nuestro servicio. Saludos!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación permite llegar a todo caminando, recomendado si no buscas lujos, sino un lugar para descansar cómodamente y sin el ruido de la 5ta Avenida y ahorrar dinero. Buena relación calidad precio, recomendado.
Stayed 6 nights in Apr 2021
Response from Guillermo on 29 Jun 2021
Muchas gracias por tus comentarios, nos complace saber que disfrutaste tu estancia con nosotros, esperamos verte pronto nuevamente.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2021
Response from Guillermo on 5 Jul 2021
Gracias por sus comentarios, trabajamos para mejorar nuestro servicio.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Guillermo on 22 May 2021
Gracias por sus comentarios, trabajamos para mejorar nuestros servicios.

10/10 Excellent

Annisia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book it the staff is wonderful
I loved my stay here. I booked it last minute and I was super happy. It was clean and had everything I needed and it close to the beach.
Stayed 2 nights in Mar 2021
Response from Guillermo on 17 Mar 2021
We are glad you enjoyed it, we hope to see you with us again soon. Guillermo

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021
Response from Guillermo on 19 Mar 2021
.

2/10 Terrible

Vicente

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible First the water was freezing not even cold Second they did not clean my room 2 days Third there was no WiFi in the room and no AC
Stayed 4 nights in Jan 2021
Response from Guillermo on 3 Feb 2021
We appreciate your comments, thanks to them we can work to correct those aspects.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
CONVINIENT PLACE!
ECONOMICAL HOTEL IN GOOD LOCATION. THE WIFI NEEDS UPGRADING. A CHAIR AND DESK WOULD BE NICE. TO MAKE THE ROOMS MORE COMFORTABLE. OVERALL THE HOTEL IS GOOD.
Stayed 3 nights in Dec 2020
Response from Hotel Shaddai on 14 Jan 2021
Hello, how are you? We work to provide you with the best service, your opinion is very important for us, we are waiting for you soon at Hotel Shaddai. Cristian Aguirre

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything I needed. Very polite staff and clean room. AC fantastic!! Places to eat close by!
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before. It is an unobtrusive hotel...nice clerks. Nice cleaning staff. However room 102 gets some noise sometimes because it is adjacent the lobby. But this time was fine. Quiet. Bood bed good sleep.
Stayed 2 nights in Feb 2020
Response from Jorge on 19 Feb 2020
Dear guest, we are very pleased to know that your stay with us has exceeded your expectations, thanks for your comments and we are ready to receive it when you wish to return. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Good location, friendly staff and in good condition. Great steak place right around the corner.
Stayed 2 nights in Jan 2020
Response from jorge on 28 Jan 2020
Thank you so much for your visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice but a noisy autoservice nearby caused me to move to another place. The only window of many rooms is facing the interior corridor, This means if you want privacy, you have to keep curtains closed with lights on even on the brightest day. Wifi is not available in all rooms. Available in the reception area.
Stayed 2 nights in Nov 2019
Response from Jorge on 13 Jan 2020
Dear guest we aplogize for the inconvenients, we Will work to improve our services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to main avenue
friendly staff, very clean and for a good price in the high season
Stayed 2 nights in Dec 2019
Response from jorge on 27 Dec 2019
Thank you so much for your comments, We are glad to know that your stay was a good experience for you. Greetings and hope to see you son.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room was not like the photo at all. They charge us taxes at the front desk.
Stayed 1 night in Dec 2018
Response from Ricardo López - Ecommerce on 24 Jan 2019
Good morning, we are very sorry that your stay has not been as expected, however the taxes are constitutional and are charged in all the hotels of the destination, best regards

2/10 Terrible

gloria, houston tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small hotel to much noise
Very small hotel after complaining couple times nothing was fixed and very small uncomfortable rooms. They could be a little bigger and cleaner staff was okay but I did have to find a different hotel because of the noise to late at night
Stayed 4 nights in Mar 2018
Response from Ana Fernández on 9 Mar 2018
Your feedback is highly appreciated and will help us to improve our service.

4/10 Poor

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs improvement.
No closet to put your clothes in. No place to put your toiletries in bathroom, except on the floor. No mirror in bathroom. Both faucets in shower super hot, can't go under shower. Lousy shower head. Living from luggage. Wish to have responsible person stay here 1 night, put their suit on the floor, shave w/o mirror, just sponge clean, can't step under shower. Cleaning ladies excellent.
Response from Ana on 26 Feb 2018
Thank you for taking the time to write a review. All your comments are essential to improve our service. We make sure that your compments are transmitted to everyone. Take care!

8/10 Good

Nilza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Otimo custo x beneficio
Hotel simples e muito bem localizado. Recepção muito atenciosa e simpática. Os quartos possuem um pouco de umidade, o que pra mim que sou alérgica é um ponto importante. Porém a recepção foi muito solicita e nos levou para ver os quartos disponiveis, pra que pudessemos escolher a melhor opção. O caminho do hotel a 5• Av é muito iluminado e não tivemos problemas para ir e vir a noite. Recomendo!
Stayed 6 nights in Feb 2022
Response from Ventas on 1 Apr 2022
Obrigado por seus comentários, queremos oferecer a melhor opção para você

8/10 Good

Edgar Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Buena estancia
La estancia estuvo buena conforme a lo que se utiliza solo para descansar y bañarse todo bien.
Stayed 3 nights in Feb 2022
Response from Ventas on 22 Feb 2022
Gracias por tus comentarios trabajaremos para poder brindarte un mejor servicio cada día

4/10 Poor

Horacio

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No barrieron ni dejaron jabón para la segunda noche, había pelos en la regadera
Stayed 2 nights in Dec 2021
Response from Guillermo on 11 Jan 2022
Gracias por tus comentarios Horacio, estamos trabajando para mejorar nuestro servicio. Saludos!

6/10 Okay

Jonatán

Liked: Cleanliness, staff & service, property conditions & facilities
Buenas opcion accesible en precio
El hotel está céntrico, y cerca de ADO, precio oferta adecuadas.
Stayed 1 night in Dec 2021
Response from Guillermo on 11 Jan 2022
Muchas gracias por tus comentarios Jonatan, vuelve pronto. Saludos!

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Súper mal la plomeria. La primera noche sin poder controlar el agua fría ni caliente. En la mañana siguiente ya de plano sin agua en todo el baño. El wc no se puede ni usar propiamente por que no te puedes ni sentar bien, la puerta corrediza del baño está literalmente tocando el wc . Solo había un rollo de papel de baño ya a la mitad. Una ves más que fuéramos al baño , nos quedábamos sin papel. Cuarto de buen tamaño, sábanas limpias y aire acondicionado funcionando bien.
Stayed 1 night in Oct 2021
Response from Guillermo on 28 Oct 2021
Agradecemos sus comentarios, los tomaremos en cuenta para mejorar nuestro servicio, trabajamos para ello. Saludos!

6/10 Okay

Fabián mauricio

Inadmitido
No me fue posible hospedarme en el hotel debido a que en inmigración no me dejaron entrar al país.
Stayed 4 nights in Oct 2021
Response from Guillermo on 22 Oct 2021
Lamentamos lo que te sucedió, esperamos que pronto lo soluciones y reprogrames tu visita para poder atenderte en tu estancia con nosotros. Saludos

2/10 Terrible

Roberto

Liked: Cleanliness
Disliked: Property conditions & facilities
No tiene servicio de wifi y cuando reserve tenía alberga y cuando llegue al hotel no había nada. Y tuve que pagar un costo ambiental que tampoco me informaron.
Stayed 6 nights in Sep 2021
Response from Guillermo on 11 Oct 2021
Hola Roberto, tenemos servicio de wi fi en áreas comunes. No tenemos alberca ni anuncio alguno en agencias. El impuesto ambiental no forma parte de nuestra tarifa, Saludos!

4/10 Poor

Joan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones con olor extraño, había un cien pies en mi baño
Stayed 1 night in Sep 2021
Response from Guillermo on 14 Sept 2021
Gracias por tus comentarios, pasaremos el reporte. Trabajamos para mejorar nuestro servicio. Saludos!

6/10 Okay

Luis

Liked: Staff & service
Stayed 1 night in Sep 2021
Response from Guillermo on 16 Sept 2021
Gracias por alojarse con nosotros, esperamos nos visite pronto nuevamente. Saludos!

8/10 Good

Mario

Liked: Staff & service
Stayed 4 nights in Aug 2021

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2021
Response from Guillermo on 8 Sept 2021
Gracias por su visita Joseph, les esperamos pronto nuevamente!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito y seguro.
Stayed 1 night in Jul 2021
Response from Guillermo on 8 Sept 2021
Gracias por tus comentarios, esperamos verte pronto nuevamente. Saludos

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra ställe för en liten peng,nära till city och små butiker. Blev dock inte städat varje dag som sagt,man får säga till.
Stayed 5 nights in Jul 2021
Response from Guillermo on 20 Jul 2021
Vi uppskattar dina kommentarer, vi arbetar för att förbättra vår service. Hälsningar!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicado cerca del ADO
Buena ubicación
Stayed 3 nights in Apr 2021
Response from Guillermo on 6 May 2021
Agradecemos sus comentarios, esperamos que haya disfrutado su estancia con nosotros. Vuelva pronto!

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial atención
Todo fue excelente! Mi habitación muy cómoda y la verdad que el hotel súper tranquilo. El personal muy atento y educado.
Stayed 6 nights in Apr 2021
Response from Guillermo on 3 May 2021
Muchas gracias por sus comentarios Victor, nos alegra saber que disfruto su estancia con nosotros, vuelva pronto!

10/10 Excellent

MANUEL DE JESÚS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descanso en Playa del Carmen
Exelente, atención, habitación muy limpia, baño, y diario cambian las sábanas. Atención de check-in muy rápido. Muchas gracias por la atención a mi persona. 100% recomendado.
Stayed 8 nights in Apr 2021
Response from Guillermo on 3 May 2021
Mucgas gracias por tus comentarios Manuel, nos alegra saber que disfrutaste tu estancia con nosotros, esperamos verte pronto nuevamente con nosotros. Bendiciones

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gusto el baño, el wc estaba pegado al cancel y no es muy agradable
Stayed 1 night in Apr 2021
Response from Guillermo on 29 Apr 2021
Agradecemos sus comentarios, estamos trabajando para mejorar nuestros servicios.