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Reviews of Hotel Melina

2.5 out of 5
Hotel Melina
25 Avenida Sur por 1 bis, Colonia Centro, Playa del Carmen, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 28 reviews" "
Rating 8 - Good. 10 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 3 out of 28 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Royal

Travelled with family
Liked: Staff & service, amenities
There was noisy early in the mornings from other guess making noise with closing door or talking loud , thinking they are alone in the hotel.i know it's a budget hotel, but the guest should be informed that not to be noisy, that other people are still sleeping at 8am or don't go to bed early, not midnight all the time. But location and staff are good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Randy G

Stayed 7 nights in Feb 2023

8/10 Good

Luis D Suarez

Liked: Cleanliness, staff & service, property conditions & facilities
It's pretty close to the beach and close to the bus station

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service!
Stayed 1 night in Sep 2022

4/10 Poor

Carlos

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible smell in the room.
Stayed 1 night in Sep 2022

6/10 Okay

Daniel

Travelled with group
Liked: Staff & service
The room on the 3rd floor was clean and nice. However the hotel does need work. It was for one night for three guys and we had no problem with the hotel.The area looks rough but I didn't find it of any danger and the people seemed nice when i talked to them.
Stayed 1 night in Mar 2022

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2022

8/10 Good

Cheyenne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and they immediately gave us another room as the AC broke down in the one we booked.
Stayed 2 nights in Jan 2022

8/10 Good

James

Travelled with partner
Liked: Staff & service, amenities
It was a great location and close to all the restaurants and beach
Stayed 7 nights in Dec 2021

8/10 Good

Angie, Houston, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, small hotel with a very friendly staff. Room was always tidied to perfection when I returned each day. Very close walking distance to entertainment and beaches. Only thing I would change is it would be nice if the bed had more than just a sheet to cover with. Local area can get a tad noisy. I believe there may have been a karaoke bar nearby, but it seemed to quiet down around 11 pm. I always travel with earplugs, so it wasn’t an issue. Overall, highly rated, and very pleased with my stay. Everyone I interacted with at the hotel was very kind and accommodating.
Stayed 3 nights in Jan 2020
Response from ANGIE on 8 Feb 2020
Muchas gracias por su comentario. Nos esforzamos día a día para que sus estancias sean como estar en casa, muchas gracias por su preferencia y la esperamos pronto, lindo viaje. SALUDOS

2/10 Terrible

Ana

Travelled with group
Disliked: Cleanliness
Great location, very convenient to ferry and downtown. It was not very clean. Room smelled so strongly of cleaning products we decided to leave early and go elsewhere.
Stayed 1 night in Feb 2024

8/10 Good

Pierre

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Brenda Concepcion

Liked: Cleanliness, room comfort
Disliked: Staff & service
No me respetaron mi reserva con Hoteles.com
No tenian la reserva que realice con Hoteles.com asi que cuidado si hacen la reserva por esta pagina, me dieron una habitacion que no fue la que habia reservado porque ya la habian dado a otro huesped. Muy mal con este sitio. Por otro lado, al llegar al hotel no habia nadie en recepcion para poder hacer el check in, estuve aproximadamente como 10 minutos ahi parada sin que nadie se asomara, lo cual me dio la impresion de ser un lugar inseguro ya que no hay vigilancia tampoco, tuve que llamar al telefono del hotel en repetidas ocasiones para que alguien me atendiera. En cuanto a la habitacion pequena pero bien, todo limpio y el aire acondicionado funcionaba bien asi como la tele y habia agua caliente, se escucha lo que hablan en los pasillos.
Stayed 1 night in Feb 2023

10/10 Excellent

Carla María

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fácil acceso a pie
Stayed 1 night in Feb 2023

10/10 Excellent

Yoni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto
Stayed 7 nights in Jan 2023

8/10 Good

Luis Javier

Liked: Cleanliness, staff & service, property conditions & facilities
la atención fue muy buena la verdad, pero al llegar no tenían habitación libre y me cambiaron, adicional a ello me dieron la llave hasta el otro día y eso me hizo sentir inseguro si había tomado la mejor decisión.

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención del personal
Stayed 4 nights in Oct 2022

8/10 Good

MIRIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

jorge alberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ubicacion perfecta, la habitacion limpia y comoda, y con buena presion del agua caliente
Stayed 1 night in Feb 2022

2/10 Terrible

Ma del Refugio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentemente bien ubicado, buen lugar para hospedarse de forma económica, y sobretodo la atención de los empleados. Excelente experiencia, felicidades!!!
Stayed 1 night in Dec 2021

6/10 Okay

JORGE LUIS

Travelled with family
Disliked: Cleanliness
Hotel Basico
El hotel es basico, solo pase una noche, y no esta tan mal.....pero si debo decir que la limpieza y algo de mal olor , no acompañan a que pueda sugerir mas de la cuenta. Los baños tenian mal olor y en general la limpieza algo escasa.
Stayed 1 night in Jan 2022

2/10 Terrible

Astrid

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No pudimos dormir, nos tocaron la puerta en la madrugada y la habitacion que nos dieron estaba a lado de la cocina o also parecido, hicieron ruido toda la mañana, aparte nos estan haciendo un cargo doble a la habitación, pues pagamos en el establecimiento y nos estan cobrando en la tarjeta nuevamente
Stayed 1 night in Nov 2021

8/10 Good

Aracelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

LUIZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Anonymous on 13 Feb 2020
Gracias por su preferencia, esperamos vuelva pronto.

8/10 Good

Fabián Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from . on 30 Dec 2019
Es un placer, saber que su estancia fue placentera, esperamos nos visiten pronto. Gracias y FELIZ AÑO NUEVO.