On the beach, white sand, free beach shuttle, free beach cabanas

Reviews of Grand Velas Riviera Maya - All Inclusive

5 out of 5
Grand Velas Riviera Maya - All Inclusive
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 691 out of 792 reviews" "
Rating 8 - Good. 68 out of 792 reviews" "
Rating 6 - Okay. 13 out of 792 reviews" "
Rating 4 - Poor. 12 out of 792 reviews" "
Rating 2 - Terrible. 8 out of 792 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yedidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 10 nights in Apr 2024
Response from Guest Service on 4 May 2024
Thank you for sharing your evaluation of your recent stay at Grand Velas Riviera Maya. We truly appreciate your feedback, and we hope to have the opportunity to host you again and repeat this "amazing" 5-star experience with you in the future.Thank you.

4/10 Poor

Olga

Travelled with family and small children
Liked: Cleanliness, staff & service
No entertainment!, kids were bored, food was moderate, your plates were taken away right you put fork down!, no music in the evening, there was nothing to do for 9 and 10 years old, no even pool activities, no floaties, you have to buy one or just pleased them to give you some which were left by the other visitors! The food was ok, nothing special. The food im cooking at home taste much more better. Sushi was just ok, nothing special.
Stayed 4 nights in Apr 2024
Response from Guest Service on 2 May 2024
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. Furthermore, it there is more you wish to share with us directly, we are at your service. As always, we remain at your service.

10/10 Excellent

Orjana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!!! Peaceful, especially the Zen Pool and Zen Lobby. Kids club had activities every hour. Everyone is kind, always greeting, attentive and welcoming. All restaurants are excellent! We can’t wait to go back. 5 days went by like 5 hours. Very very highly recommend it to families with younger kids or teenagers.
Stayed 5 nights in Apr 2024
Response from Guest Service on 25 Apr 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 Excellent

Mayelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff , amazing services
Stayed 4 nights in Apr 2024
Response from Guest Service on 24 Apr 2024
Thank you very much for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Riviera Maya. We are pleased to have exceeded all of your expectations and look forward to the pleasure of hosting you again soon.Until then, we remain at your faithful service.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Thank you so much for granting us your perfect rating on your recent vacation experience in Grand Velas Riviera Maya. Were very satisfied to know that we have surpassed your expectations and hope that you will enjoy our hospitality again soon.Until then, we remain at your service.

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with amazing staff and service.
Stayed 6 nights in Mar 2024
Response from Guest Service on 7 Apr 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 Excellent

Elisa, Wadsworth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. The staff was extremely cordial and focused on catering to the customer. We will be back 😊
Stayed 4 nights in Apr 2024
Response from Guest Service on 6 Apr 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

8/10 Good

Jean Pierre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 9 nights in Mar 2024
Response from Guest Service on 3 Apr 2024
Thank you very much for taking a few minutes to evaluate your stay at Grand Velas Riviera Maya. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.

10/10 Excellent

Joanne, Danville

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
Stayed 5 nights in Mar 2024
Response from Guest Service on 3 Apr 2024
Thank you so much for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service.

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Service on 1 Apr 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 Excellent

Michael

Stayed 7 nights in Feb 2024
Response from Guest Service on 19 Apr 2024
Thank you very much for sharing your excellent score on your recent holiday experience at Grand Velas. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 Excellent

Laura Patricia Mary

Stayed 6 nights in Mar 2024
Response from Guest Service on 19 Apr 2024
Agradecemos sinceramente su reciente evaluación en Grand Velas. Nos llena de alegría saber que disfrutó de su estancia al máximo, la cual nos motiva a seguir ofreciendo experiencias excepcionales.Hasta entonces, permanecemos a sus órdenes

10/10 Excellent

Kumudini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Mar 2024
Response from Guest Service on 19 Mar 2024
Thank you for sharing your excellent rating on your recent stay at Grand Velas Riviera Maya. We appreciate your consideration of us as an excellent resort and hope to have the pleasure of hosting you again soon.Until then, we remain at your faithful service,

8/10 Good

Abbey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Service on 15 Mar 2024
Thank you very much for sharing your evaluation of your recent stay at Grand Velas Riviera Maya. We truly appreciate your feedback, and we hope to have the opportunity to host you again soon and earn your five-star rating.Thank you,

2/10 Terrible

Peter

Stayed 4 nights in Mar 2024
Response from Guest Service on 3 Apr 2024
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you.

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service from staff. Unique experience about customers service from whole staff
Stayed 3 nights in Mar 2024
Response from Guest Service on 12 Mar 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation, and we hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 Excellent

VICKERS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in top, top condition. Staff all spoke English and super helpful. Their attention to detail was greatly appreciated from the initial greeting to departure. Our personal concierge really took good care of us. We just sent her a text and "it" was done.
Stayed 4 nights in Feb 2024
Response from Guest Service on 28 Feb 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. Your star concierge and all of us hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at many all inclusive resorts and grand velas is by far, the best. Service is wonderful with staff eager to assist and find ways to make your stay special. The food is truly wonderful. It’s inventive and tasty with many options at each restaurant. The resort is gorgeous and clean and the pool is beautiful. We truly loved every minute.
Stayed 5 nights in Feb 2024
Response from Guest Service on 25 Feb 2024
Thank you so much for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Excellent

Wendy

Stayed 6 nights in Feb 2024
Response from Guest Service on 30 Mar 2024
Thank you very much for reserving with us at Grand Velas Riviera Maya. Your perfect rating reflects our commitment to your satisfaction, and we hope to repeat all these glorious moments with you soon.Until then, we remain at your faithful service,

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Service on 21 Feb 2024
Thank you for reserving with us at Grand Velas Riviera Maya. We are proud to have earned your 5 star rating and we look forward to reliving these wonderful vacations with you in the future.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing restaurants. Very large, quiet pools.
Stayed 3 nights in Jan 2024
Response from Guest Service on 3 Feb 2024
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Riviera Maya when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

10/10 Excellent

Darren, Burlington

Stayed 10 nights in Jan 2024
Response from Guest Service on 20 Mar 2024
Thank you very much for reserving with us at Grand Velas Riviera Maya. Your perfect rating reflects our commitment to your satisfaction, and we hope to repeat all these glorious moments with you soon.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee wasn’t hot ever My only complaint
Stayed 5 nights in Jan 2024
Response from Guest Service on 17 Jan 2024
Thank you so much for reserving with us at Grand Velas Riviera Maya and for your important observation regarding the temperature of our coffee blends. We appreciate your advice, and we will work to rectify that issue right away.

10/10 Excellent

Joshua Anthony, Chicago

Stayed 6 nights in Dec 2023
Response from Guest Service on 9 Jan 2024
Thank you very much for sharing your excellent rating on your recent holiday experience at Grand Velas. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 Excellent

Robert Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Guest Service on 24 Dec 2023
Thank you very much, Robert, for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Patricia

Stayed 5 nights in Nov 2023
Response from Guest Service on 24 Dec 2023
Le agradecemos muchísimo, Srta. Patricia, por compartirnos su evaluación de su reciente estadía en Grand Velas Riviera Maya. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus órdenes,

10/10 Excellent

Sonia

Stayed 4 nights in Oct 2023
Response from Guest Service on 2 Nov 2023
Muchas gracias, Sonia, por haber vacacionada en Grand Velas. Estamos a sus ordenes la próxima vez que nos reserva.

10/10 Excellent

CHARLES LAWRENCE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is consistently excellent. It’s expensive but it’s truly all inclusive so it’s fair. We are glad we examined the quasi time share to get a significant discount on the spa massage. Wish the front desk kept more small US dollars to s change for tips. They always run out of small bills. Otherwise hard to make many suggestions. We feel they should close the Chaka and gourmet restaurants and replace them with a steak and seafood restaurant like Maiakoba. It would take a realization that the public would appreciate this change but I doubt they will do it unfortunately. Otherwise it’s terrific.
Stayed 6 nights in Oct 2023
Response from Guest Service on 27 Oct 2023
Charles, thank you very much for taking a few minutes to evaluate your stay at Grand Velas Riviera Maya. We are honored to have hosted you, and you can be sure that our goal on your next visit will be to improve your vacation experience and provide you with an excellent variety of dining venues. Thank you.

10/10 Excellent

Jal Michael Dixon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like to get wordy, semi-quick summary. Everything was as I expected or better for the price we paid. Lots of research before pulling the trigger. Excellent, clean, the best tasty food and uncompromised dedication to service. Melissa, our Concierge, went above and beyond for our 30th anniversary. Fernando, Antonio, Mirina and Hostess Karina at the Bistro were always the best. There should be more names here but I couldn't remember them all. Beach service was incredible. Daniel, Yasmin, and Luz never had us wanting for anything. Angel at the bar was always awesome. Room service quality and room care where always top notch. Their restaurants deliver service and taste I had never had before in Mexico. Excellent! The Mexican styled one had to be the best of them all. We couldn't stop eating. This was our 9th all inclusive Mexico resort vacation over our 30 year marriage and I have to say it was the best yet. I say this after staying at five 5 star rated resorts. Hope I didn't make this to long, good luck with your choices!
Stayed 6 nights in Sep 2023
Response from Guest Service on 12 Sept 2023
Thank you so much, Jal, for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. Congratulations on your 30th Wedding Anniversary, and as always, we remain at your service,

10/10 Excellent

Thanh Tam

Stayed 3 nights in Jul 2023
Response from Guest Service on 7 Sept 2023
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

8/10 Good

Bailey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
Stayed 3 nights in Sep 2023
Response from Guest Service on 27 Oct 2023
Thank you very much, Bailey, for taking a few minutes to evaluate your stay at Grand Velas Riviera Maya. We are honored to have hosted you, and you can be sure that our goal on your next visit will be to improve your vacation experience and provide you with an excellent five-star experience. Thank you.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Guest Service on 30 Aug 2023
Thank you very much, Shawn, for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best beach hotel in Mexico.
GrandVelas always exceeds my expectations. Their service is impeccable. The property is absolutely beautiful. Employees like Luz, Lizzet, Viktor, Ernesto, Yasmin, Alejandro, William, etc. always stand out with amazing service & will go out of their way to ensure you have anamzong stay.
Stayed 5 nights in Aug 2023
Response from Guest Service on 18 Sept 2023
Thank you so much, Benjamin, for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Excellent

Martijn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great place.
Response from Guest Service on 9 Aug 2023
Martijn, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Riviera Maya when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

10/10 Excellent

Clayvi Natiel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, amazing staff, amazing food... Worth every single penny!
Response from Guest Service on 5 Aug 2023
Thank you so much for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you found great value for your holiday investment and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Excellent

Armen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 8 nights in Jul 2023
Response from Guest Service on 2 Aug 2023
Thank you very much, Armen, for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best resort in mexico
Upon arrival greeted with cold towels and excellent hospitality. You would have thought we were the only guests there. Annie was our concierge and greeted us the next day at the beach to go over activities and dinner and even brought gifts for my daughter who was celebrating her 3rd birthday. She had the room decorated for our arrival as well. Xcaret was a plan for one of the days on our 4 day trip and we even considered skipping to enjoy everything this beautiful place has to offer. I have stayed at 9 resorts in mexico this was by far the best. No matter if your traveling for business, a romantic getaway or a family vacation like me this place is sure to impress and meet all your needs. A+++ top to bottom
Stayed 3 nights in Jul 2023
Response from Guest Service on 6 Jul 2023
Thank you so much, Joseph, for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted to learn that Ana played a major part in your fulfillment, and she will surely be recognized for her efforts. As always, we remain at your service,

10/10 Excellent

Reyhaneh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The most beautiful property with the nicest and most professional staff. Every single staff member goes above and beyond to make sure you are comfortable! Highly recommend this resort! Can’t wait to go back!
Stayed 5 nights in Jun 2023
Response from Guest Service on 5 Jul 2023
Thank you so much for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Excellent

Rachael, Bellingham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
Stayed 10 nights in May 2023
Response from Guest Service on 20 May 2023
Thank you very much, Rachael, for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Riviera Maya. We are pleased to have exceeded all of your expectations in most areas and will be working to provide concierge services 100% rewarding for all our valued guests. We look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

6/10 Okay

Benjamin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Guest Service on 7 May 2023
Thank you very much, Benjamin, for sharing your evaluation of your recent stay. We truly appreciate your feedback, and we hope to have the opportunity of hosting you again soon and earn your five-star rating.Thank you,

10/10 Excellent

Kristin

Liked: Cleanliness, amenities, property conditions & facilities
Lovely all-inclusive hotel.
Stayed 5 nights in Apr 2023
Response from Guest Service on 8 Apr 2023
Thank you very much, Kristin, for selecting Grand Velas Riviera Maya for your Easter holiday. As a team, we are pleased to learn that your vacation was a 5/5 experience, and we look forward to reliving all the wonderful times, once again, at your earliest convenience. As always, we are at your service,

10/10 Excellent

Valentina

Stayed 4 nights in Mar 2023
Response from Guest Service on 2 May 2023
Srta. Valentina, le agradecemos muchísimo por compartirnos su evaluación de su reciente estadía en Grand Velas Riviera Maya. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus ordenes,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent food, relaxing environment, exceptional service
Stayed 4 nights in Mar 2023
Response from Guest Service on 3 Apr 2023
We’re very excited, Brian, to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Riviera Maya when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

10/10 Excellent

Reena

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Mar 2023
Response from Guest Service on 3 Apr 2023
Thank you very much, Reena, for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Guest Service on 1 Apr 2023
Thank you very much, Shannon, for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Uri Ever

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelent all
Stayed 4 nights in Feb 2023
Response from Guest Service on 6 Mar 2023
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

6/10 Okay

Natalia

Stayed 8 nights in Feb 2023
Response from Guest Service on 1 Apr 2023
Thank you very much, Natalia, for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you,

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023
Response from Guest Service on 17 Mar 2023
Le agradecemos muchísimo, Sr. Adam, por compartirnos su evaluación de su reciente estadía en Grand Velas Riviera Maya. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus ordenes,

10/10 Excellent

MARLA, Nashville

Stayed 7 nights in Feb 2023
Response from Guest Service on 11 Mar 2023
Thank you very much, Marla, for leaving us your excellent rating. You can be assured that on your next visit, we will do our utmost to repeat the perfection you received on this stay. Thank you!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort with exceptional service and excellent restaurants.
Stayed 5 nights in Feb 2023
Response from Guest Service on 15 Feb 2023
Thank you very much, William, for taking the time to share with the world your wonderful thoughts on your recent vacation experience at Grand Velas Riviera Maya. We are pleased to have exceeded all of your expectations and look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,