Calle 42 Nte MZ 131 LT 16, Pocn Zacil Ha, Playa del Carmen, QROO
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This was a total scam, so stay away. After booking a room, they did not send instructions to how to enter the property and there is not reception. I was literally stuck without a room and there was no number to call. Thankfully hotels.com came through and found me a room late into the night. Stay away from this, I am shocked that it is still on this site.
My apartment was so spacious and had everything you could need, a full kitchen, huge bathroom and bedroom, smart TV. It was very secure and a home away from home.
This has been simply a disappointing experience with falsely advertised pictures/rooms, virtual check in, loud premises, simply not worth the money being paid
Great location near local taco carts. Manager was prompt in responding. Enjoyed our stay.
Verified traveller
Stayed 1 night in Nov 2020
10/10 Excellent
JORGE
19 Aug 2020
JORGE
Stayed 1 night in Aug 2020
Response from Capital O Arkana 9 Suites on 2 Oct 2020
Gracias por visitarnos y tomarte el tiempo de evaluarnos. Nos gustaría saber más detalles sobre tu estancia con nosotros para poderte ofrecer un mejor servicio. Esperamos que nos puedas visitar nuevamente. ¡Saludos!
I can't say enough good things about this property. I stayed here for two weeks with my young daughter and it was like home. The apartments are fully stocked with a kitchen and bedroom and dining area. There is powerful air conditioning, kitchen supplies and dining tables. The complex has a pool and grill area, which is great. The property is near shopping and is a short walk to the beach. The staff is beyond friendly---all of them---and they are always available to help. I highly recommend Arkana9 Suites for anyone who wants a home-like property near everything.
Response from Capital O Arkana 9 Suites on 2 Oct 2020
Gracias por visitarnos y tomarte el tiempo de evaluarnos. Nos gustaría saber más detalles sobre tu estancia con nosotros para poderte ofrecer un mejor servicio. Esperamos que nos puedas visitar nuevamente. ¡Saludos!