Outdoor pool, pool umbrellas
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Reviews of Fairfield Inn & Suites by Marriott Lakeland Plant City

2.5 out of 5
Fairfield Inn & Suites by Marriott Lakeland Plant City
4307 Sterling Commerce Dr, Plant City, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 287 out of 505 reviews" "
Rating 8 - Good. 148 out of 505 reviews" "
Rating 6 - Okay. 33 out of 505 reviews" "
Rating 4 - Poor. 28 out of 505 reviews" "
Rating 2 - Terrible. 9 out of 505 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Gayle

Travelled with family
Disliked: Amenities
The housekeeping was horrible!! We stayed 10 days Adams our room was cleaned one time good! The other time it was not! Mirror dirty, bed not straightened, trash on the floor, hair on the floor in bathroom and shower! We were told it would be cleaned every other day! We had to go to front desk just to get clean towels!! When I spoke to the manager about this…. He claimed we had a do not disturb sign on the door which was absolutely NOT true!! He said the housekeeping staff was rated the best! AGAIN….. NO WAY!!!! I would NEVER stay here again and advise ones wanting to stay….. think TWICE!!!!
Stayed 10 nights in Apr 2024
Response from James on 3 May 2024
Hello again, We want everybody to enjoy their stay and I apologize that was not your experience. As we spoke, I reviewed the records and our management Team confirmed there was a “do not disturb” multiple times during your stay. Our assistant GM also reached out to the number on file to see if you would like us to override the do not disturb request. We did not get an answer. Please keep in mind housekeeping, generally leaves around 4pm And we are not able to provide service after they leave. We do try to respect privacy if there’s a do not disturb on the room and hope you understand. I would love to welcome you back if your travels bring you to the area! If you’d like to discuss this further, please reach out.

8/10 Good

Darcy

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from James on 11 Apr 2024
Thank you for being our guest!

8/10 Good

Gregory

Stayed 1 night in Apr 2024
Response from James on 30 Apr 2024
Thank you for being our Guest!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like when you stay you get a morning breakfast
Stayed 1 night in Mar 2024
Response from James on 2 Apr 2024
We are so glad you loved your stay!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Angelica at the front desk was very friendly and greeted me every time with a smile.
Stayed 6 nights in Mar 2024
Response from James on 18 Mar 2024
Thank you for your kind words and for being out guest! I will pass this on to Angelica!

10/10 Excellent

Pamela, Floral City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to the Plant City Strawberry Festival which is a big event for the community. The hotel offered courtesy service to the Festival for registered guests: a big plus. Also, the breakfast offered a variety of food. Very pleased with our stay.
Stayed 1 night in Mar 2024
Response from James on 2 Apr 2024
We are so glad you enjoyed your stay and the festival! Thank you for being our guest.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from James on 5 Mar 2024
Thank you for being our guest!

6/10 Okay

Taylor

Business traveller
Liked: Staff & service, room comfort
Stinky Water
The water smelt like sewage.
Stayed 3 nights in Feb 2024
Response from James on 22 Feb 2024
Hello, occasionally Florida water can have a Sulphur smell too it. We do our best to treat that. We will see if there is anything else we can do. Thank you for being our guest.

8/10 Good

Rakesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this property alone as this was the closest hotel in Plant City to where my training sessions were conducted. This hotel by mariott overall is good,well maintained but as far as dining options are concerned, there are only a couple of fast food chains around the hotel. The room interior seems dated but very clean. Staff was helpful. Some of the rooms facing the freeway have noise issues as per reviews. So makes sense to avoid such rooms. Overall had a good night sleep. Would recommend anyone who wants to stay for a short haul.
Stayed 1 night in Feb 2024
Response from James on 22 Feb 2024
Thank you for your kind words!

2/10 Terrible

Carlos

Stayed 2 nights in Jan 2024
Response from James on 2 Apr 2024
Hello, we would love to know where we didn't meet expectations so we could approve. Please reach out if you would like to discuss.

10/10 Excellent

Dorothea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from James on 22 Feb 2024
Thank you for being our guest!

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice but noisy!
Breakfast was good. The room was nice but smelled. Thankfully we had a small air filter that helped . If you are a light sleeper do not get a room on the highway side. Windows are not sound proof . The hotel is right next to a truck stop so every truck that came in and out during the night and motorcycles and loud cars kept me awake. Normally I'm not a light sleeper but I think I got about 2 hours sleep. I hate leaving bad reviews but it truly was a miserable night
Stayed 1 night in Jan 2024
Response from Management on 23 Jan 2024
Thank you again for being our guest and thank you for your feedback.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from James on 23 Jan 2024
Thank you for being our guest

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from James on 23 Jan 2024
Thank you for being our guest!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, amenities
Everything was wonderful!
Stayed 5 nights in Dec 2023
Response from James on 12 Jan 2024
So glad to hear! Thank you for your kind words and for being our guest!

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from James on 12 Jan 2024
Thank you for being our guest!

10/10 Excellent

Vinckel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a railroad near and you can hear the train sometime at night. Everything else was excellent.
Stayed 2 nights in Dec 2023
Response from James on 2 Jan 2024
We are glad you thought so! Thanks for being our guest!

10/10 Excellent

Andre, apopka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from James on 18 Dec 2023
Thank you for being our guest!

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 8 nights in Dec 2023
Response from James on 16 Dec 2023
Thank you for being our guest!

10/10 Excellent

Janine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The front desk people are very great
Stayed 5 nights in Sep 2023
Response from James on 30 Oct 2023
We will pass this along to them! Thank you for your kind words and for being our guest!

10/10 Excellent

saul

Stayed 1 night in Oct 2023
Response from James on 16 Dec 2023
Thank you for being our guest!

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from James on 16 Oct 2023
Thank you for being our guest!

8/10 Good

Dakota

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023
Response from James on 16 Oct 2023
Thank you for being our guest!

10/10 Excellent

Keven

Stayed 1 night in Sep 2023
Response from James on 18 Oct 2023
Thank you for being our guest!

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from James on 22 Sept 2023
Thank you for being our guest

10/10 Excellent

Isiah

Liked: Staff & service, property conditions & facilities
Nice place and quiet
Stayed 1 night in Sep 2023
Response from Management on 22 Sept 2023
We thank you for being our guest!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I-4 but not too close. Great place to stop and take a break from the I-4 traffic. Close to both Tampa and Orlando. Nice clean rooms and the grandkids loved the pool. Several chain restaurants on either side of the property (Wendy’s and Dunkin’ Donuts). Overall a great place to stay.
Stayed 1 night in Sep 2023
Response from Management on 22 Sept 2023
Thank you for your kind words!

6/10 Okay

Roberto

Stayed 1 night in Sep 2023
Response from James on 16 Oct 2023
Thank you for being our guest!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was so inviting and immaculate and staff was super friendly and helpful with giving us dinner suggestions.
Stayed 1 night in Sep 2023
Response from Management on 22 Sept 2023
We are so glad you enjoyed and hope you had a nice dinner!

10/10 Excellent

marisol

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Great location near highway 75, breakfast was very good and CS also.
Stayed 1 night in Aug 2023
Response from James on 30 Aug 2023
Thanks so much for your kind words and for being our guest!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 2 nights in Aug 2023
Response from James on 30 Aug 2023
We are so glad you loved, thanks for being our guest!

6/10 Okay

Casey

Stayed 3 nights in Aug 2023
Response from James on 30 Aug 2023
Thank you for your feedback and being our guest

8/10 Good

Jason

Stayed 1 night in Aug 2023
Response from Management on 16 Aug 2023
Thank you for being our guest!

10/10 Excellent

Ronald, Franklin

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Management on 16 Aug 2023
Thank you for being our guest!

10/10 Excellent

Thomas

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the convenient location to the airfield. My husband worked each day from the room and said he was comfortable and had no problem with the internet. We slept well each night. Food was good.
Stayed 6 nights in Jul 2023
Response from Management on 16 Aug 2023
We are glad you enjoyed your stay! Thanks for being our guest.

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from James on 12 Jul 2023
Thank you for being our guest!

10/10 Excellent

Vadim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay.
Friendly, welcoming, and clean. Good breakfast.
Stayed 1 night in Jul 2023
Response from Management on 10 Jul 2023
Thank you for being our guest. We are glad that you had a great stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice little place to stay
The hotel was nice, quiet, kept tidy, all employees we encountered were friendly, it had a decent breakfast selection most mornings, and close to everything we were doing. The three negatives were: the side and back doors wouldn't read the key cards so we couldn't get in those doors and others mentioned it was a frequent problem, the bathroom light flickered in and out a couple times during our stay, and the other issue was the smell of mildew coming from the AC unit in our room. We were mostly gone all day every day so we never had a moment to bring up the concerns.
Stayed 7 nights in Jun 2023
Response from Management on 26 Jun 2023
Thank you for your feedback, we will pass all of this to our team. Thank you for being our guest!

8/10 Good

Debra

Liked: Property conditions & facilities
The abrupt turn from a busy highway to access the site was dangerous.
Stayed 2 nights in May 2023
Response from Management on 28 Jun 2023
Hello, I think you may have the wrong hotel as we are close to I4 but not off the highway.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet and clean place. The free breakfast was great and so was the staff.
Stayed 2 nights in May 2023
Response from Management on 26 Jun 2023
We are so glad you enjoyed!

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was in a good location sitting between Plant City and Lakeland. Wasn’t real excited about the breakfast and the very strong coffee. It helped that a Duncan donuts is right beside it ! My room was just what I needed.
Stayed 7 nights in May 2023
Response from Management on 26 Jun 2023
We are glad to hear your stay was what you needed and glad to hear you got a coffee that was to your liking! Thanks for being our guest!

10/10 Excellent

Austin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Management on 25 May 2023
Thank you for being our guest!

10/10 Excellent

edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Management on 25 May 2023
Thank you for being our guest.

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice, the room was clean and the bed was comfortable. I can’t think of anything that would have made our three night stay better.
Stayed 1 night in May 2023
Response from James on 16 May 2023
I’m so glad to hear you enjoyed your stay! I will pass this on to our team. Thanks for being our guest!

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were awesome...Pillows pretty good. Great service and convenient!
Stayed 1 night in May 2023
Response from Management on 7 May 2023
Thank you for your kind words and glad you enjoyed your stay!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Nine & Quiet
Stayed 2 nights in Apr 2023
Response from Management on 3 May 2023
Thank you for being our guest!

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a noisy location.
Anna went above and beyond to check us in after Hotels.com/Expedia failed to update our reservation. The hotel was clean and quiet and the bed was comfortable. The Hotel is located on a busy road in an industrial area, traffic can be heard throughout the night. Early that morning, we were awakened by the sound of someone playing their car stereo loudly in the parking lot. Law enforcement arrived and removed this individual from the area.
Stayed 1 night in Apr 2023
Response from Management on 3 May 2023
We hate to hear you experienced a noisy guest and glad it was resolved. Thank you again for staying with us!

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient clean staff professional
Stayed 1 night in Mar 2023
Response from Management on 7 May 2023
Thank you for being our guest!

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a problem with our check in day that was not resolved
Stayed 1 night in Mar 2023
Response from Management on 7 May 2023
Thank you for being our guest!

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, property conditions & facilities
We were booked to take the auto train on 3/4. Due to traffic problems we missed the train. We were. Booked on the next train. I called the hotel to advise them of the situation. After some conversations between the hotel and Expedia we were told that all was taken care of. Our reservation would be moved one day ahead. Well we got a bill for $350.00 for one night. Can this be taken care of now?
Stayed 4 nights in Mar 2023
Response from Management on 20 Mar 2023
Hello Sir, please reach out to the property to discuss this. This bill is correct on our end and would be more then happy to discuss. Thank you!