2/10 Terrible
Alfred
Travelled with family, Business traveller
25 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I explored the property review prior to booking 2 rooms for my family. We were coming from NC to a family member's funeral. I am a minister and was asked to do the euology. I brought my mother-in-law, wife and daughter with me ( as this was my wife's family). My mother-in-law is very dear to me and 87 years old. She is also disabled. When we checked into the room, we were told that no rooms were near each other but we could be on the same floor. This was troubling but okay. My wife proceeded to get her mom comfortable and tidy the room. Per protocol, my wife examed the mattresses for bed bugs. My wife found very disgusting blood stained mattresses on both made. She took awful pictures ( which we still have) and shared them with front desk. They offered her another room with but it had the same type of mattress problem. We are not complainers; so, we just all slept in one room for 1 night then checked out. We checked out early and went to the Marriott. All of this was extremely stressful for the entire family. Looks like I was also charged for the 1 night stay ( which I do not agree with). I guess that I need to purchase a Winnebago!
Alfred
Stayed 2 nights in May 2024