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Reviews of Hilton Garden Inn Lenox Pittsfield

3 out of 5
Hilton Garden Inn Lenox Pittsfield
1032 South Street, Pittsfield, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 414 out of 583 reviews" "
Rating 8 - Good. 126 out of 583 reviews" "
Rating 6 - Okay. 29 out of 583 reviews" "
Rating 4 - Poor. 8 out of 583 reviews" "
Rating 2 - Terrible. 6 out of 583 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Teresita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice & quiet property. Will love the food at the restaurant, JAE.
Stayed 1 night in May 2024

10/10 Excellent

William

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Jae's restaurant is excellent however, they don't really have a proper lounge. Overall, a good hotel experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Anthony

Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ginger

Travelled with family
Liked: Staff & service, amenities
Staff was very accommodating, my room was enormous and well kept. We were skiing and it was very convenient to the slopes. I was with 4 teens and they also had a great time.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Dec 2023

4/10 Poor

candace

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Check in disaster
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Stayed 5 nights in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharmaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was professional and courteous ✌️I also appreciated that there was no charge for parking, much appreciated. Other hotels in vegas and Myrtle Beach are charging customers $$$ to park!!!!! BTW. Jae restaurant was welcomed, great varieties, Everything delicious. I will be returning ⭐️⭐️⭐️⭐️
Stayed 1 night in Dec 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Room was clean and spacious. Front desk didn’t even ask our room number when we requested a late check out, so she wasn’t too helpful, but overall was a nice stay
Stayed 1 night in Nov 2023

10/10 Excellent

Marsha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay
This was a very nice facility--including a large warm indoor swimming pool. Always good. If breakfast had been included it would have been perfect.
Stayed 2 nights in Nov 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Stayed 1 night in Oct 2023

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, comfortable, no free breakfast, hard to spot entrance
Stayed 1 night in Oct 2023

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay locally.
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Angelika, Canton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the time in the pool and hot tub and the dinner was good too. On a rainy weekend it was just what we needed. Our room was clean and well equipped. The staff at the hotel was friendly and helpful. We will definitely come back again.
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the finest Hilton properties we've stayed in. We needed a place to stay overnight near the ambulatory center where my husband had surgery in the morning on 9/22. I requested early check in and the rooms was ready by 8am the morning of the surgery! The food options were amazing, the hotel staff (particularly Malyha) was incredible, and the entire hotel property was immaculate and wheelchair accessible.
Stayed 1 night in Sep 2023

8/10 Good

Leigh-Ann

Stayed 1 night in Sep 2023

6/10 Okay

Markus

Travelled with group
Disliked: Staff & service
This is our third stay here. Our first stay was great, our second we went without hot water almost 2 days but we thought we would give it one more shot. The rooms were supposed to be all non smoking but the smoke smell in the hallways and in the rooms was aweful. Our clothes smelled of it by the third day. Also never told about having to ask to have your room cleaned when we checked in. We will not be staying here again unfortunately.
Stayed 4 nights in Sep 2023

6/10 Okay

Peter

Travelled with partner
Cost was very high for average experience. Dining closed early, bed uncomfortable

6/10 Okay

Gary

Travelled with partner
Liked: Staff & service, amenities
We did not consider our room a true handicap room because the room door was Extremely hard to open; low toilet seat with no hand rail to stand up, the shower wall nozzle was too high to adjust. As I am 5’9” and couldn’t reach it due to combat injuries.
Stayed 2 nights in Aug 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 3 nights in Aug 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was very quick. The room was large and quiet. Plenty of parking .
Stayed 1 night in Aug 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet
Stayed 3 nights in Aug 2023

4/10 Poor

Eyun

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel needs several maintenance repairs. Disappointing, put me off staying at a Hilton property ever again.
Stayed 1 night in Aug 2023

10/10 Excellent

Elinor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the Berkshires.
Always a great stay at this hotel. It is spotless, beds are comfortable, it is quiet, and we appreciate the new eco-conscious amenities in the bathroom. The front desk staff are super helpful and friendly. We will return in the future.
Stayed 1 night in Aug 2023

6/10 Okay

Deb

Staff was very nice, but didn’t give me a receipt that I always get when I’m at other hotels through Expedia. The TV was horrible. Didn’t work
Stayed 2 nights in Aug 2023

10/10 Excellent

Yoel

Stayed 1 night in Aug 2023

10/10 Excellent

Yu-Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Elba

Liked: Cleanliness, staff & service, property conditions & facilities
Best linen and pillows!
Stayed 1 night in Jul 2023

6/10 Okay

shaqwana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice. Overall I felt good vibes however I was a little upset because my shower water wouldn’t get hot. I let the water run for about 30 mins to give it a chance and I was unable to use the shower in my room. I didn’t have time to call/ wait for anyone to come fix the shower because I was in a rush and needed to leave. Thankfully I was only staying for 1 night.
Stayed 1 night in Jul 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming, helpful and professional staff, great hotel, we had a lovely dinner. This hotel is located up a short hill off a busy road - a filter or light in both directions would be helpful, also clear signage to that small hill. This was our second visit and we'll definitely be back. Such a lovely area to visit.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay. Hotel was clean, staff was friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jun 2023

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a good bet when in Berkshires
Stayed 1 night in Jun 2023

10/10 Excellent

candis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 7 nights in May 2023

10/10 Excellent

miko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean room. The market is just in front of this inn, so it was very convenient.
Stayed 1 night in Jun 2023

10/10 Excellent

Lori, Belgrade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean - one downfall no room keeping is provided unless you request it. We stayed for a week so it would have been nice to have cleaning services. They did bring us a set of towels upon request.
Stayed 6 nights in May 2023
Response from Patty on 3 Jun 2023
Thank you for staying with us. We happily provide HK services upon request.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
staff was friendly, courteous and professional.
Stayed 3 nights in May 2023
Response from Patty on 3 Jun 2023
Thank you for mentioning our great team! We appreciate you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
clean, friendly staff, and great location for visiting relatives in the area. We would definitely stay again
Stayed 1 night in May 2023
Response from Patty on 3 Jun 2023
Thank you for mentioning our clean hotel & friendly team! We hope you can return again soon.

10/10 Excellent

Cynthia

Liked: Staff & service, property conditions & facilities
In a beautiful place and was a beautiful hotel
Stayed 1 night in May 2023
Response from Patty on 3 Jun 2023
Thank you for your great review. We are so glad you had a beautiful vacation!