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Reviews of Staybridge Suites Pittsburgh Airport, an IHG Hotel

3 out of 5
Staybridge Suites Pittsburgh Airport, an IHG Hotel
239 Summit Park Drive, Pittsburgh, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 169 out of 245 reviews" "
Rating 8 - Good. 42 out of 245 reviews" "
Rating 6 - Okay. 13 out of 245 reviews" "
Rating 4 - Poor. 8 out of 245 reviews" "
Rating 2 - Terrible. 13 out of 245 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alicia on 20 May 2024
Thank you very much for your excellent review. We hope to see you again soon.

10/10 Excellent

Nnenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice
Stayed 1 night in Apr 2024
Response from Jason on 7 May 2024
Thank you for your excellent review. Please come visit us again.

10/10 Excellent

Marlena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, property was easy to find and great location.
Stayed 1 night in May 2024
Response from Jason on 7 May 2024
We really wanted to thank you for your feedback. Very happy that you enjoyed your stay with us.

10/10 Excellent

Elizabeth, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay at a Staybridge again. The room was wonderful, had all the amenities and extra things that are nice such as REAL wine glasses and small throw pillows on the sofa to make it more comfortable. The beds were So comfortable and had great sheets. To top it off, there was a really good free continental breakfast. I've had these breakfasts before at hotels, but this one one of the best we've ever had. The staff was also very friendly. I just wish our stay was going to be longer than one night.
Stayed 1 night in Apr 2024
Response from Jason on 30 Apr 2024
Thank you so much for your excellent review, it really makes us happy when we please our wonderful guests

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. The staff was friendly. The breakfast was good. Unfortunately, the mattress was sagging pretty badly and I Wilke up with a sore back. There was a large group of kids that were running all around. They seemed to be the children of the staff. It was very disruptive
Stayed 1 night in Apr 2024
Response from Jason on 30 Apr 2024
I am glad you enjoyed your stay; we apologize for the kids; we had the national take your kids to work day and the staff enjoyed showing their kids where they work. We are very sorry if they were a little loud, we didn't want to inconvenience our valued guests.

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, and spacious room.
Stayed 1 night in Apr 2024
Response from Jason on 29 Apr 2024
Thank you for your excellent review. We hope to see you again soon.

2/10 Terrible

Brian

Disliked: Staff & service
Management was terrible with no customer service. Already paid for the room had confirmation. Drove four hours down and went to check in and they told my room was cancelled and they were full and that there was nothing they could do. They blamed Expedia but when I reached out to Expedia they said my room was reserved. Management was terrible and within twenty minutes they magically had a room for me.
Stayed 1 night in Apr 2024
Response from Jason on 16 Apr 2024
Im disapointed that you gave us a 1 star review. There was an issue that needed the GM attention and we moved as quickly as possible to get you in the hotel. When you book with a 3rd party there is times where reservations get stuck in the GDS system

10/10 Excellent

Angela

Stayed 2 nights in Apr 2024
Response from Jason on 10 Apr 2024
Thank you very much for your excellent review. We hope to see you again soon.

8/10 Good

Jill, Denver

Stayed 1 night in Apr 2024
Response from Jason on 29 Apr 2024
Thank you for staying at our hotel and leaving us some positive marks. We really appreciate you.

10/10 Excellent

Hariharan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property near shopping facilities. They allowed us to check in 2 hours early and they have nice breakfast.
Stayed 2 nights in Mar 2024
Response from Jason on 25 Mar 2024
Thank you very much for your review. We are very glad you had an excellent stay with us.

10/10 Excellent

Woodrow

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly and personable. It was a very pleasant experience, and can’t wait to come back.
Stayed 1 night in Dec 2023
Response from Jason on 25 Mar 2024
Thank you for your business. We are so glad you had a wonderful stay.

10/10 Excellent

Tracie

Travelled with partner
Very clean, love the suites
Stayed 1 night in Mar 2024
Response from Jason on 14 Mar 2024
Thank you very much for the wonderful review. We hope to see you again soon.

8/10 Good

Brenda, Groveport

Travelled with family and small children
Liked: Staff & service, amenities
Had to request extra sheets for the sofa bed which weren't the right size. Room could have been cleaner. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Jason on 14 Mar 2024
Thank you for your positive review. I will discuss the areas we could improve with my housekeeping team today during our morning meeting. Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason on 13 Mar 2024
Thank you for your 5 star review we love having wonderful guests like yourself stay here with us. We hope to see you soon.

10/10 Excellent

Lexy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel. we loved the receptionist, she was so helpful and kind for everything. definitely recommend.
Stayed 1 night in Mar 2024
Response from Jason on 12 Mar 2024
Thank you very much for your positive review. We love hearing about our guests experience with our staff. We all love making our guests happy during their visit.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay up until the end. I don’t know what exactly happened with the sink in the kitchenette area but on my last morning there cockroaches were coming out of the sink hole. We never ate in the room so I thought that was concerning. We only had used the sink to wash our hands previous days. Besides that incident the room was nice and it was a very lovely stay. I really liked that they offered dove products in the bathroom.
Stayed 2 nights in Feb 2024
Response from Jason on 26 Feb 2024
Thank you for your review. I will look into the sink drain issue. I havent heard this complaint yet so thank you for bringing to my attention.

10/10 Excellent

Divya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice and peaceful. Checkin was smooth, clean area. Safe to children. Spacious room.
Stayed 1 night in Feb 2024
Response from Jason on 19 Feb 2024
Thank you very much for your 5 star review. Hope to see you again soon.

10/10 Excellent

Misty

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff,easy access to highway, and shops.
Stayed 2 nights in Feb 2024
Response from Jason on 19 Feb 2024
Thank you for staying with us. Have a great week,

8/10 Good

Tina

Stayed 1 night in Jan 2024
Response from Jason on 8 Feb 2024
Thank you for leaving your review. We hope to have you as our guest again soon.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
I always choose to stay here when in Pittsburgh! Feels like home!
Stayed 1 night in Feb 2024
Response from Jason on 6 Feb 2024
Thank you for always staying with us. You are like family here at the Staybridge. We look forward to seeing you again soon.

10/10 Excellent

Lucero

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Pitt-stop place
Oh, this was a last minute booking as we had to change original hotel because original booking was dirty beyond Aguilera. This place was a welcoming stop after a late night drive. Front desk was so great and empathetic to our awful experience just a few minutes prior. We got a double suite and this place will definitely be our choice next time. Has everything you need: stocked kitchen, little living area, and of course nice, clean beds. Bathrooms are new and crisp. Place did not smell. Plus, had pool and gym. Breakfast was enjoyable with eggs, meat, potatoes, a cold bar with yogurt, fruits, cereals, breads and pastries. Hope the attention to cleanliness and service continues. Thank you!
Stayed 2 nights in Feb 2024
Response from Jason on 5 Feb 2024
Thank you very much for your positive comments. I am very happy that you found our hotel to meet your standards. I wish all hotels would be the same. Makes us very happy hearing your excellent comments.

10/10 Excellent

Jose A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were huge very nice clean , and what stood out most was the staff front desk from morning shift to night shift were amazing went above an beyond . We went out there for a recruitment visit at the university of pittsburgh and we got to the hotel late night kids had a bunch of energy the pool was closed and the lady from the mid shift was finishing up she saw that kids were bored and she didnt have too but she opened the pool at 11:30 pm so the boyz can have an hour there to hang out , that was a plus ,so thank you to that lady an the whole staff our stay was amazing , icing on the cake the breakfast 🙏love it ,thank you again will def stay there again on my next visit .
Stayed 1 night in Feb 2024
Response from Jason on 5 Feb 2024
We are here to provide an excellent experience for our valued guests. Thank you for taking the time to share your experience with us. We hope to see you again soon. Tell the boys we will have to pool ready for the next visit.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Kitchenette was perfect. The lighting in the vanity area could have been better.
Stayed 1 night in Feb 2024
Response from Jason on 5 Feb 2024
Thank you for staying with us and leaving your excellent comments. We hope to see you again someday.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Night staff is outstanding. Breakfasts are very good, lots of choices and everything is fresh.
Stayed 1 night in Jan 2024
Response from Jason on 25 Jan 2024
Thank you for taking the time to leave us your excellent review. We really enjoyed your visit and look forward to seeing you again next time you visit Pittsburgh..

6/10 Okay

RYAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited at airport in 15 degrees for the shuttle being hotel express for 45 mins outside. I guess they just fly by if your not outside waiting for them. Probably wont stay with this place until they get a good reliable shuttle bus. Morning shuttle was on time though so that was nice.
Stayed 1 night in Jan 2024
Response from Jason on 15 Jan 2024
Thank you for staying with us. I am sorry about the airport shuttle service you had some issues.We are actually in the process of looking for a different shuttle option that has more control of giving our guests a more positive experience.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jason on 12 Jan 2024
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Danielle, canton

Stayed 1 night in Jan 2024
Response from Jason on 5 Feb 2024
Thank you for your 5 star review. It was our pleasure having you stay with us.

10/10 Excellent

Tammy L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the airport shuttle service. Our room was clean. The kitchen could have been outfitted better. A nonstick skillet would have been good. Overall very good.
Stayed 2 nights in Jan 2024
Response from Jason on 8 Jan 2024
Thank you for your visit. We appreciate your business.

10/10 Excellent

Shawneka

Stayed 1 night in Dec 2023
Response from Jason on 3 Jan 2024
Thank you very much for your 5-star review. Really means a lot to us having happy guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jason on 28 Dec 2023
Thank you for your excellent review. Have a super great 2024

10/10 Excellent

BRENDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Excellent breakfast and yummy appetizers during social time. Lighting was poor in the sink area.
Stayed 2 nights in Dec 2023
Response from Jason on 14 Dec 2023
Thank you for your business and we wish you a very Merry Christmas.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Check in was easy; the room was clean and the bed was comfortable and breakfast was really good, great space in the room
Stayed 1 night in Dec 2023
Response from Jason on 8 Dec 2023
Thank you for your business and it was a pleasure having you at our hotel. We hope to see you again soon.

10/10 Excellent

Keylamarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service excellent and everything is clean
Stayed 1 night in Dec 2023
Response from Jason on 8 Dec 2023
Thank you for staying with us and leaving us your 5 star review.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 3 nights in Nov 2023
Response from Manager on 28 Nov 2023
Thank you for staying with us. Cant wait to see you again soon

10/10 Excellent

Carlos

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was ok for a night breakfast was good.
Stayed 1 night in Nov 2023
Response from Jason on 20 Nov 2023
Thank you very much for your 5 star review. Happy Holidays to you and your family

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. I also enjoyed the free breakfast and evening social.
Stayed 2 nights in Nov 2023
Response from Jason on 17 Nov 2023
Thank you so much for your kind comments about your experience with us. Have a super wonderful holiday

10/10 Excellent

Paul

Stayed 3 nights in Nov 2023
Response from Jason on 17 Nov 2023
Thank you for staying with us. We wish you the best holiday season.

4/10 Poor

Josh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was a team of hockey players and their parents staying on our floor, the kids were out of control. Running up and down the halls hanging on our door at times ranging from 11am to 1145 pm. While this isn't the hotels fault, I spoke to the front desk 3 separate times to express frustration. They asked the parents to keep the kids under control, but it clearly didn't work as this continued for the three days we stayed there. So my only issue with the hotel was lack of action to allow my girlfriend and I a peaceful stay.
Response from Manager on 14 Nov 2023
Yeah Its a shame that the parents of hockey kids let them do whatever they want. My staff fought with them the entire time. I am sorry about the guests who dont think about others. I hope you had an enjoyable time besides that.

8/10 Good

laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Great options for free breakfast.
Stayed 2 nights in Nov 2023
Response from Jason on 14 Nov 2023
Thank you for staying with us. We hope to see you again soon

10/10 Excellent

FRANK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Nov 2023
Response from Jason on 13 Nov 2023
Thank you for staying with us Frank.Have a great week

10/10 Excellent

Debra

Stayed 1 night in Nov 2023
Response from Jason on 13 Nov 2023
Thank you for your excellent review we hope to see you again soon

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jason on 6 Nov 2023
Thank you very much for your excellent review.

6/10 Okay

Luigi

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Manager on 1 Nov 2023
Thank you for your business. We hope you have a wonderful week.

10/10 Excellent

Daren Jermaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. The location was great, lots of shops, Walmart, Texas Roadhouse, and it was clean!
Stayed 2 nights in Oct 2023
Response from Jason on 31 Oct 2023
Thank you for staying with us and leaving us this excellent review

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean
Stayed 1 night in Oct 2023
Response from Jason on 30 Oct 2023
Thank you for your excellent review we are so happy to have you as our guest

10/10 Excellent

Scott

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind, and room was very clean. Kitchen and living area made stay very comfortable for my small family. Hotel was quiet and parking was very easy. Would stay here again.
Stayed 4 nights in Oct 2023
Response from Jason on 23 Oct 2023
Thank you for staying with us and leaving your excellent review. We are very happy that you had a wonderful stay with us.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great having a properly stocked mini kitchen with dishes and utensils. The beds and bedding were very cozy and clean. The staff at the front desk and in the breakfast are were all very friendly and welcoming.
Stayed 2 nights in Oct 2023
Response from Jason on 23 Oct 2023
Thank you for your business and we are happy that you enjoyed your stay with us

10/10 Excellent

Karysa

Stayed 1 night in Sep 2023
Response from Jason on 23 Oct 2023
Thank you for your excellent 5 star review. We hope to see you again soon.

10/10 Excellent

Joseph

Stayed 2 nights in Sep 2023
Response from Jason on 2 Oct 2023
Thank you for your excellent review

6/10 Okay

Cindy

Stayed 2 nights in Sep 2023
Response from Jason on 12 Sept 2023
Thank you for staying with us. We strive to exceed our guests expectations so if there is anything you think we can improve upon please let me know.Thank you again