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Great stay at the William Penn. lots to do in the area. We were in town to see a baseball game and it was an easy walk to PNC Park. The hotel
Is beautiful. We enjoyed the breakfast buffet. Everyone was very friendly. We would definitely stay again.
Tracy
Stayed 2 nights in May 2024
Response from Guest Relations Manager on 23 May 2024
Thanks for the great review! We hope you can visit again soon!
6/10 Okay
Matthew
Travelled with family
21 May 2024
Disliked: Property conditions & facilities
I love this history of the hotel but it just has that old smell on the inside. The air conditioning was unable to cool down the room.
Staff did not offer any helpful information. You had to ask what floor you were on, where the elevators were and so on.
Matthew
Stayed 1 night in May 2024
Response from Guest Relations Manager on 23 May 2024
We apologize for the lack of information provided. We will address this with the team and work on our shortcomings. We hope to have you back.
We enjoyed all of the amenities and space at the hotel. The coffee shop was a treat every morning and we loved the Terrace Bar at night. Attentive and helpful staff.
Nicole
Stayed 2 nights in May 2024
Response from Guest Relations Manager on 14 May 2024
We are delighted to hear that you enjoyed the hotel and facilities and we look forward to your next visit!
Liked: We appreciated the original architecture and interior of the hotel (chandeliers, mouldings, palm terrace bar, tap pub).
Didn’t like: The room was too small.
Daniel
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 4 May 2024
Thanks for sharing your feedback. We hope you will join us again soon.
The architecture was beautiful! And even though there were several high school teams staying there for a tournament, it was quiet. The staff was very efficient and helpful.
Donald
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 16 Apr 2024
We work hard to provide exceptional service to each and every guest so we are delighted to hear that we met your expectations. We hope to have you back again so we can continue to create great memories.
Great downtown stay in a charming hotel! We enjoyed the warmth and comfort of the room and convenience of location. The lobby is also architecturally cool. Will be back!
Chadwick
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 16 Apr 2024
We are happy to hear that we made such an impression that you plan to return. Please don't hesitate to reach out to us prior to your next visit and we will do everything we can to continue the providing you with exceptional experiences.
Grand, historic hotel. Quiet room, but essentially no view (looked out on other wing of the building). Carpet ascending stairs to lobby a little worn. These things aside, it was excellent, including service from doorman/bell captain.
Daniel
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 12 Apr 2024
We are happy to hear that you had an excellent stay. We will share your comments regarding the carpet with the Engineering team. We hope to have you back and get you in a great room with an amazing view next time!
Stop at front desk was very friendly and helpful. Encourage me to join the Omni hotels membership, which shielded us a glass of House wine in the lobby bar for free as a welcome gift. Hotel is very old-school glamorous. There were a couple of weddings happening in and around the property and it was nice to watch. Lovely property.
Joanne
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 9 Apr 2024
We appreciate you taking the time to share your feedback and we are happy to know you enjoyed your experience. Hope to have you back soon.
Response from Guest Relations Manager on 9 Apr 2024
Thanks for the 5/5 rating! We hope to have you back again in the future!
4/10 Poor
Lauren
Travelled with group
5 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV didnt work, alarm clock went off at 6am when we didnt program it to, room keys werent working so someone from desk needed to let us in each time, no room service after 11pm. No sundry shop on premises. No vending machines.
Lauren
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 6 Apr 2024
We are sorry to hear about your stay with us. We will share your suggestions with the team so we can work on providing our guests with the amenities they require for a great experience.
8/10 Good
Isadore, Smithfield
5 Apr 2024
Liked: Cleanliness, staff & service
The hotel was absolutely beautiful. The rooms are very spacious. What we didn’t like was no pool and the bed wasn’t comfortable.
Isadore
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 6 Apr 2024
Thank you for your feedback! We will be sure to share your comments and suggestions with the team. We hope you can come back to visit soon.
Nice place. 4 minutes from the subway station. Parking garage right in front of it ($8 per day on the weekend). A few homeless people West of it toward the culture district.
Nice room although the bathroom sink was a little small.
Virginie
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 6 Apr 2024
We appreciate you taking the time to share your experience. Join us again in the future!
The Omni hotel is a beautiful building! It's centrally located and we had no problems at all when we stayed there. The tap room had good beer options and the fitness room was very good. We didn't check out the other dining options. Parking at the hotel is very expensive but we used a public lot right across the street that is much cheaper.
Sophie
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 20 Mar 2024
Thanks for the great rating! We appreciate you sharing this valuable feedback and hope you can join us again in the near future!
The Omni William Penn is absolutely sublime! From the moment you enter, you are catered to which is something that is often times missed at other properties. We love staying at the Omni even though we live in the city of Pittsburgh! Check out the speak easy! Location is so convenient to the Cultural District to check out a show or great food!
Adrianna
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 16 Mar 2024
Thanks for the 5/5 rating and the great detailed review! Please join us again soon!
Had the absolute BEST weekend at the Omni. I let them know we were there celebrating my birthday, and Candace, Kayla, and Laine made sure I felt super special. From complimentary upgrades to little touches around our room-it was perfect. Location was also perfect for a concert at the PPG center. Will def be back!
Kayla
Stayed 2 nights in Mar 2024
Response from d on 11 Mar 2024
This is wonderful to read! Glad you enjoy it all!
10/10 Excellent
Odie
10 Mar 2024
Odie
Stayed 1 night in Mar 2024
Response from g on 6 Apr 2024
Thanks so much for the great rating!
10/10 Excellent
Greg
10 Mar 2024
Greg
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 6 Apr 2024
We appreciate the 5/5 rating. Join us again soon!
4/10 Poor
Matthew
Travelled with partner
10 Mar 2024
Disliked: Property conditions & facilities
Unfortunately, the valet ran our battery dead in our vehicle.
Matthew
Stayed 1 night in Mar 2024
Response from Director of Front Office on 11 Mar 2024
Room had dirty floor and dust all over. Couldn’t get elevator to work after trying several times another guest told us you had to scan key card. Front desk didn’t tell us. Room was not up to par clean, and bath tube leaked and dripped all night long keeping my wife and I both awake.
ZACH
Stayed 1 night in Feb 2024
Response from Director of Front Office on 26 Feb 2024
Sorry we failed to deliver you a seamless stay. We will work on this. Appreciate the feedback!
Nice old hotel. Charming, however needs some updating. Queen sized beds instead of fulls would be much more comfortable. One of the bathrooms countertop in bead of replacement not just repair. Otherwise a great stay.
Bob
Stayed 4 nights in Feb 2024
Response from Director of Front Office on 26 Feb 2024
Thanks for the feedback!
10/10 Excellent
Brian
23 Feb 2024
Liked: Cleanliness
Brian
Stayed 2 nights in Feb 2024
Response from Director of Front Office on 26 Feb 2024