2 restaurants, breakfast served

Reviews of Hilton Garden Inn Pittsburgh/Southpointe

3 out of 5
Hilton Garden Inn Pittsburgh/Southpointe
1000 Corporate Drive, Canonsburg, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 431 out of 670 reviews" "
Rating 8 - Good. 169 out of 670 reviews" "
Rating 6 - Okay. 37 out of 670 reviews" "
Rating 4 - Poor. 28 out of 670 reviews" "
Rating 2 - Terrible. 5 out of 670 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yukia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property Sits on tip of mountain so you have plenty of views of near by area. The rooms are clean and quiet. My service animal was treated with respect. The staff was amazing!
Stayed 1 night in Apr 2024
Response from The HGI Pittsburgh/Southpointe Team on 29 Apr 2024
Your feedback made our day! We're happy to have exceeded your expectations. We're grateful for your wonderful review and hope to welcome you back soon.

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from The HGI Pittsburgh/Southpointe Team on 29 Apr 2024
We're delighted that you found our hotel to your liking. Your satisfaction is our top priority.

10/10 Excellent

Jesse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lobby and easy check in
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for your comments. We hope to see you again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
All great, i wish they have buffet for breakfast
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for your comments. We will share them with our Team.

10/10 Excellent

Reece

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from The HGI Pittsburgh/Southpointe Team on 29 Apr 2024
It was a pleasure serving you, and we're thrilled to know we met your expectations.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness
Everything was great!
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for your Comments. We will share them with our Team.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been a Hilton customer for years. HGI is always a trustworthy choice. Clean, comfortable, safe, nice amenities, dining options.
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for your comments. We will be sure to share them with our Team.

4/10 Poor

Claiborne

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Gross! Reserved a nonsmoking room only to spend a night in a room that smelled like an old ashtray. The bathroom fan didn't work and the ceiling had mold. The bed was absolutely horrible. The only redeeming quality was the staff. Not sure how the Expedia rating was a 9/10.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
We are so sorry to hear that you had a poor experience with our Hotel. We will share your comments with our Team to ensure no one else has this same issue.We hope we get a chance to make this right for you.

8/10 Good

Candice

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
So missed having Bobby - the breakfast team was amazing as ever.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for your comments. We will share them with our Team.

10/10 Excellent

Peter Damian, Ormond Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decor
Stayed 3 nights in Mar 2024
Response from General Manager on 22 Apr 2024
Thank you for your comments.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Über ein sehr aufmerksames Personal und sehr nette Bedienung während des Frühstücks hinaus, gibt es außerdem im näheren Umkreis des Hotels die Möglichkeit noch ein Abendessen einzunehmen.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you

10/10 Excellent

Onieka

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay nice staff great location
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for your comments. We will share them with our Team.

10/10 Excellent

Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice room with a king size bed
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for your comments. We will be sure to share them with our Team!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you!

8/10 Good

Julie, York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little loud due to a wedding in the hotel, but our room was comfortable and clean.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for your comments. We hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for comments, we hope to see you again soon.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient off the freeway. It was very clean. I did not like how breakfast was set up. I prefer a traditional buffet style but here you have wait on a server.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for your comments. We hope to see you soon!

10/10 Excellent

Zacharie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our server at breakfast went above and beyond, Mark was his name.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for your kind comments. We will be sure to share them with our Team and Mark.

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price and a very nice hotel…would definitely stay again 😊
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for your kind comments, we will be sure to share them with our Team!

10/10 Excellent

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve ever stayed at and I’ve stay at a lot of hotels
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for your kind comments, we will be sure to share them with our Team!

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for your response.

10/10 Excellent

Ravindra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. My card was Charged twice and it took a while for me to get a credit and several phone calls, but overall very helpful staff. Would definitely stay again there.
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Thank you for your kind comments. We will be sure to share them with our Team!

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely loved my stay. will definitely come back. :)
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for your kind comments, we will be sure to share them with our Team!

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super clean and a great pool!
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Thank you for your kind comments, we will be sure to share them with our Team!

10/10 Excellent

Marianne, Lewisburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice employees. Clean rooms. Comfy bedding
Stayed 1 night in Mar 2024
Response from The HGI Pittsburgh/Southpointe Team on 1 Apr 2024
Hi Marianne!Thank you for tasking a moment to share and rate your experience with us. We're elated to hear it was a rather positive one. We look forward to welcoming you back soon!Best,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mayela on 30 Mar 2024
Thank you for leaving your review! We are so happy you loved your stay! We hope to welcome you back very soon!

10/10 Excellent

Candice

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Bobby at front desk is amazing and even got us adjoining rooms and found my moms lost hearing aid. The attached restaurant- Jackson’s - was really excellent!
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for your very kind comments. We will be happy to share them with our Team!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mayela on 30 Mar 2024
Thank you for leaving your review! We are so happy you loved your stay! We hope to welcome you back very soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The HGI Pittsburgh/Southpointe Team on 25 Mar 2024
Hey Jeffrey!We're delighted that you found our hotel to your liking. Your satisfaction is our top priority. Looking forward to welcoming you back soon.

8/10 Good

Dana

Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Thank you for your response.

6/10 Okay

Douglas, Fairmont

Stayed 3 nights in Mar 2024
Response from The HGI Pittsburgh/Southpointe Team on 1 Apr 2024
Dear Douglas,Thank you for taking the time to share your experience with us. Your feedback is invaluable as we continually strive to enhance the quality of our services.We noticed that you rated your recent stay with us as a 3/5, and we truly appreciate your honesty. Your comments serve as valuable insights into areas where we can improve and refine our offerings to better meet the expectations of our guests.If you have any specific details or suggestions you'd like to share regarding your stay, please feel free to reach out to us directly. Your satisfaction is our top priority, and we want to ensure that every aspect of your experience with us is exceptional.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

10/10 Excellent

Aysha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again! Very clean and quite
Stayed 2 nights in Feb 2024
Response from The HGI Pittsburgh/Southpointe Team on 21 Feb 2024
Hi Aysha!Reading your positive review brightened our day. Thank you for choosing us! Looking forward to welcoming you back soon.

10/10 Excellent

Rashonda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The HGI Pittsburgh/Southpointe Team on 21 Feb 2024
Hi Rashonda!Thank you for the glowing review! We strive to provide the best hospitality possible. Looking forward to welcoming you back soon.

4/10 Poor

Erik

Travelled with family
Disliked: Cleanliness, staff & service
We were disappointed in this Hilton stay. Upon arrival a drunk patron was flirting with hotel staff one of whom appeared drunk herself; they were loud and inconsiderate. Further we were woken up in the middle of the night by other hotel guests running in the hallway shouting and disturbing our sleep. We attempted to call the front desk after this went on for a while because it was increasingly disruptive but none of the lines via the hotel phone were usable. Our shower also had black mold and leftover hair in it. The cleanliness was not what we’ve come to expect from a Hilton hotel. We would have loved the opportunity to discuss this with hotel staff in person but at check out our keys were taken and we were dismissed. We’re shocked the hotel has such high ratings!
Stayed 1 night in Feb 2024
Response from Mayela on 19 Feb 2024
Good afternoon, It was such a pleasure to speak to you on the phone this morning. We truly apologize for your stay with us this past weekend as it was not how we like to represent ourselves. Thank you for bringing these issues to our attention as we are reviewing with all our department heads on how to improve. If you find yourself back in the area, we would love to welcome you back. Thank you and warmest regards,

6/10 Okay

Tony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Average
Never been in a hotel that didnt have a fan in the bathroom or a center light in bedroom Lighting was terrible
Stayed 1 night in Feb 2024
Response from The HGI Pittsburgh/Southpointe Team on 12 Feb 2024
Hi Tony!Thank you for sharing your feedback. We apologize for any inconvenience caused by the lack of a fan in the bathroom and a center light in the bedroom. Your comments are valuable to us, and we will explore ways to enhance the lighting situation for improved guest comfort in the future.

10/10 Excellent

Tara

Stayed 1 night in Feb 2024
Response from The HGI Pittsburgh/Southpointe Team on 25 Mar 2024
Hey Tara!We appreciate your positive feedback and are delighted to have contributed to your enjoyable experience.

2/10 Terrible

Jennifer

Stayed 1 night in Feb 2024
Response from The HGI Pittsburgh/Southpointe Team on 25 Mar 2024
Hi Jennifer,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would greatly appreciate it if you could provide us with more details about your stay so we can address any issues you encountered. Your satisfaction is our top priority, and we hope to have the opportunity to improve your perception of our hotel in the future.

10/10 Excellent

Justin, Fort Lauderdale

Stayed 1 night in Feb 2024
Response from The HGI Pittsburgh/Southpointe Team on 12 Feb 2024
Hey Justin!We're honored to have been a part of your positive travel experience. Come back soon!

10/10 Excellent

Curt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet
Stayed 1 night in Feb 2024
Response from The HGI Pittsburgh/Southpointe Team on 6 Feb 2024
Hey Curt!It warms our hearts to read such a positive review. Thank you for choosing our hotel! We look forward t welcoming you back soon.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The HGI Pittsburgh/Southpointe Team on 6 Feb 2024
Hey Corey!We're grateful for your wonderful review and hope to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Stayed 1 night in Jan 2024
Response from The HGI Pittsburgh/Southpointe Team on 6 Feb 2024
Hearing that you had a fantastic stay brings a smile to our faces. Thank you!

10/10 Excellent

Cem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Highly recommended
Stayed 1 night in Jan 2024
Response from Alexia E. (Guest Response Services) on 30 Jan 2024
Hi Cem!It was our pleasure to host you, and we're overjoyed that you had a memorable stay. Looking forward to welcoming you back!

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Alexia E. (Guest Response Services) on 23 Jan 2024
Hello Mary!!We're ecstatic to hear that your stay was enjoyable. Your feedback encourages us to keep up the good work. We look forward to welcoming you back soon.

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alexia E. (Guest Response Services) on 23 Jan 2024
Hey Erica!We're grateful for your feedback and happy to know you had a wonderful time at our hotel. We look forward to welcoming you back.

8/10 Good

JOHN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like the served breakfast which I have to wait for sometime to be served. I’d rather like to have a buffet breakfast where I can grab it and go. No waiting time.
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Dear John,Thank you for your comments regarding Breakfast.We will discuss them with our Team.

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coach and Wife!!
We had an issue with barking dogs our first night there, it was somewhat corrected. The faucet in our shower didn’t work correctly. We related that to the front desk on our way out. This is really the first time we had issues with this property.
Stayed 3 nights in Dec 2023
Response from The HGI Pittsburgh/Southpointe Team on 6 Feb 2024
Hi Dwight!Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the barking dogs and the issue with the faucet in your shower. Your comments have been shared with our team to ensure such incidents are promptly addressed and rectified. We appreciate your continued support and hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

Mike

Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on 23 Jan 2024
Hey Mike!It was a pleasure serving you, and we're thrilled to know we met your expectations. We look forward to your next visit.

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay nice
Prices for drinks and food quite excessive. Service was a little slow too. Rooms nice bed comfy
Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on 2 Jan 2024
Hi Joseph!Thank you for taking a moment to share your experience with us. Please know your comments are noted and will be further evaluated. We're thrilled to know that you mostly had a positive experience during your stay. Your satisfaction is our priority, and we hope to see you again soon.

10/10 Excellent

Kristi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alexia E. (Guest Response Services) on 27 Dec 2023
Hi Kristi!Thank you for taking the time to share your positive experience. We're honored to have been a part of your journey at HGI Pittsburgh/Southpointe.