We stayed in a separate building (which I did not realised I had booked until the day) and therefore there was no hotel staff at arrival after hours. Location really good (walking distance from Piazza dei Miracoli), good space for the 4 of us, good beds for a night sleep (which is all we used it for) and staff helpful. However, the property status of repair was poor (mould and plaster bubbling and flaking off, a broken roller shutter, unkept outdoor communal areas) and next to a construction site, so at 8am I was woken up by excavators and power drills, which in addition to being very loud, were shaking the building like in an earthquake.