Lobby

Reviews of AC Hotel Pisa by Marriott

4 out of 5
AC Hotel Pisa by Marriott
Via Delle Torri, 20, Pisa, PI

Reviews

8.0

Very good

Rating 10 - Excellent. 225 out of 708 reviews" "
Rating 8 - Good. 311 out of 708 reviews" "
Rating 6 - Okay. 112 out of 708 reviews" "
Rating 4 - Poor. 35 out of 708 reviews" "
Rating 2 - Terrible. 25 out of 708 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice service
Response from AC Team on 13 Feb 2024
Dear Adrian! We are very happy for your kind review! Thank you

6/10 Okay

Simon.

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
In room was some hairs left in bathroom and one of the towels was dirty. Looked like cleaned or not in a hurry. Other than that hotel was ok. Located out of centre but no problem if have a car. Staff were friendly enough.
Stayed 1 night in Oct 2023

6/10 Okay

Gabriela

Stayed 1 night in Oct 2023

8/10 Good

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was shaking a lot but overall it was really good.
Stayed 1 night in Oct 2023

6/10 Okay

Patricia

Stayed 1 night in Oct 2023

10/10 Excellent

Hermanto

Stayed 1 night in Oct 2023

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and quiet and air conditioned. The shower and bath were very clean and nice. The staff was very helpful. I would recommend this property.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical hotel
Good overnight stay, this hotel is on the outskirts of Pisa, easy access to/from the main road to Florence if arriving by car. EUR 15 taxi into/from town so practical base for a night or so if just looking for somewhere to sleep and you don’t intend to spend much time in the hotel. Staff were friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Ricardo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It is really remote from the historical centre. A long walk through not very attractive streets.
Stayed 1 night in Sep 2023

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Stayed 1 night in Sep 2023

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went out of their way to accomodate us
Stayed 1 night in Aug 2023

10/10 Excellent

Turner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for visiting leaning tower of Pisa. Lots of parking and very affordable.
Stayed 2 nights in Aug 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Very nice, clean, and great staff.
Stayed 1 night in Aug 2023

10/10 Excellent

inderdeep

Stayed 1 night in Aug 2023

10/10 Excellent

Yasiri

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great staff and location. Perfect place to stay.
Stayed 1 night in Aug 2023

10/10 Excellent

REEM

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Jul 2023
Response from AC Hotel Pisa team on 15 Jul 2023
Thank you! We're really glad your stay with us has been perfect!

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with our stay
Stayed 1 night in Jul 2023
Response from AC Hotel Pisa team on 15 Jul 2023
Thank you so much Nigel! We will celebrate your review!

8/10 Good

Sandra jo

Stayed 1 night in Jun 2023

10/10 Excellent

Sigrid

Stayed 1 night in May 2023
Response from AC Hotel Pisa team on 15 Jul 2023
Wow! We're very glad your stay with us has been perfect! We look forward to welcoming you back whenever your travels bring you back to Pisa

10/10 Excellent

Raphael

Stayed 1 night in May 2023
Response from AC Hotel Pisa on 13 Jun 2023
Thank you so very much!

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Accomodation.
Stayed 2 nights in May 2023
Response from AC Hotel Pisa on 13 Jun 2023
Thank you so very much!

10/10 Excellent

Curtis

Stayed 1 night in Apr 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
Great location at the entrance to the Leaning Tower and cathedral, steps from Pisa Rosso train station. Staff super helpful. There’s no breakfast on-site but cafés are numerous in the area.
Stayed 1 night in Apr 2023
Response from AC Hotel Pisa on 9 Apr 2023
Wow Denise, thank you so very much! We're so proud your stay with us has been exceptional. We look forward to welcoming you soon whenever your travels bring you back to Pisa! See you soon!

10/10 Excellent

Gregory

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Helpful staff and clean room. Wooden floors could get noisy at times.
Stayed 2 nights in Mar 2023
Response from AC Hotel Pisa on 9 Apr 2023
Thank you Gregory! We hope to welcome you back very soon!

8/10 Good

Vivien

Business traveller
Liked: Cleanliness, staff & service, room comfort
Lovely friendly hotel
The staff are wonderful, very helpful, always smiling. The hotel is currently undergoing refurbishment, so in some cases the wallpaper was coming off the walls, but the staff informed us this was receiving attention as part of the refurb.
Stayed 4 nights in Mar 2023
Response from Antonio Iozzia, GM on 24 Mar 2023
Dear Vivien,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Antonio IozziaGeneral ManagerAC Hotel by Marriott Pisa

4/10 Poor

Joy

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel staff are really nice and welcoming but overall I did not enjoy my stay here. Firstly, I had very disruptive neighbours next door to me. The walls are very thin so you can literally hear everything, and I mean EVERYTHING. But not only that if your placed on the 4th floor, the ceilings are cracking. Very outdated hotel, not as clean as it states. Phone in room is outdated, it does not work lol. I couldn’t even call reception to actually make a complaint about the noise next door. Horrible stay I would not recommend or return.
Stayed 2 nights in Jan 2023

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff but the property is a little shabby

10/10 Excellent

Mary Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Receptionist desk and food staff were amazing!
Stayed 1 night in Oct 2022

10/10 Excellent

Luis, Haymarket

Stayed 1 night in Oct 2022

6/10 Okay

Anette

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Angharad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Norman W

Stayed 1 night in Sep 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Clean room, friendly staff, overall great experience.
Stayed 1 night in Sep 2022

8/10 Good

zahid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beds pillows bathroom good quality breakfast
Stayed 1 night in Sep 2022

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel near the Pisa airport and the Central Train station. Friendly staff.
Stayed 1 night in Sep 2022

2/10 Terrible

Khalid

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, recommended
Great hotel. Stayed for a few nights for a business trip and the rooms were well designed, beautifully clean and all the staff friendly and helpful. I would return
Stayed 1 night in Jun 2022

6/10 Okay

Julio

Stayed 2 nights in Jul 2022

4/10 Poor

William

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were terrific. But the hotel was old and tired.Wall coverings peeling off in the elevator is not a good sign. The dining room was fine - when open but they had no lunch service and a vastly diminished menu on Sundays. It is a ten Euro cab ride from the airport and they have no shuttle service. Check in at busy times was slow and tedious. Be aware that it is far from tourist sights if that's why you're going to Pisa
Stayed 1 night in Jul 2022

8/10 Good

Jamie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Abdulaziz

Stayed 3 nights in Jul 2022

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Good option for a night before a flight. Close to the airport and Staff friendly and accommodating. I wouldn’t recommend Pisa for longer than a day trip but this hotel seemed one of the best options for the area.
Stayed 1 night in Jul 2022

8/10 Good

Tommaso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

DARWIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. the bed is very comfortable. Only limited public transport, but not too bad, taking taxi to to city centre or Pisa Tower only cost you EUR10 - 15.
Stayed 1 night in May 2022

10/10 Excellent

Vanessa

Stayed 1 night in May 2022

6/10 Okay

frank

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fine for an overnight
The hotel is a bit tired, the photographs are maybe a bit old! The free parking and proximity to the airport for a one night stay was great for us. The breakfast was poor - cold eggs & bacon - but the staff were lovely.
Stayed 1 night in Dec 2021

10/10 Excellent

Azeem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Chintan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and reasonably priced.
Stayed 3 nights in Sep 2021

8/10 Good

MOSHE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very smart modern hotel
Stayed 1 night in Sep 2021