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Reviews of Ivory Tree Game Lodge

5 out of 5
Ivory Tree Game Lodge
Bakgatla Gate, Pilanesberg National Park, North West

Reviews

9.2

Wonderful

Rating 10 - Excellent. 85 out of 124 reviews" "
Rating 8 - Good. 31 out of 124 reviews" "
Rating 6 - Okay. 4 out of 124 reviews" "
Rating 4 - Poor. 1 out of 124 reviews" "
Rating 2 - Terrible. 3 out of 124 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Ivory Tree was fantastic! From being greeted by their warm staff to our guide Sephio (I hope I did not make a mistake on spelling). Everyone made an effort to make our stay memorable. We cannot wait to make another trip to Ivory Tree!
Stayed 2 nights in Feb 2024

10/10 Excellent

Deepali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Food was the best part, tasty, fresh and delicious. The pastry chef deserves a special mention. Game drive was really good and the rooms are beautiful
Stayed 1 night in Jan 2024

10/10 Excellent

Carin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeremy John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Game drives were awesome
Stayed 2 nights in Nov 2023

8/10 Good

Panakkal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Stayed 1 night in Oct 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 3 nights in May 2023

10/10 Excellent

Dean, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lodge, well maintained grounds. Staff seem genuinely happy and helpful. The food was excellent and delicious as well as various different options available. Game staff were knowledgeable and friendly and the drives were well organized. Would definitely recommend.
Stayed 2 nights in Feb 2023

8/10 Good

Tomas

10/10 Excellent

Maemu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Darrious

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time here! Jan and Nickolas were awesome!
Stayed 2 nights in Aug 2022

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Ivory Tree Lodge
We enjoyed an excellent stay at Ivory Tree Lodge. Great service and staff went out of their way to assist. Game viewing was excellent and our safari guide Jan, was amazing!
Stayed 2 nights in Apr 2022

4/10 Poor

Mike

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Very professional staff and knowledgeable game rangers. Excellent value for money. Lovely setting, tasty food and very good service.
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely lodge for a visit to Pilanesberg. I will book again.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

6/10 Okay

Kaajal

Liked: Property conditions & facilities, room comfort
Check in was perfect. I requested vegetarian options but this was not catered for, I was offered side dishes, no vegetarian proteins. Lunch dinner and breakfast buffet exactly the same as any 3 star restaurant. CHEF Sunnyboy made us a vegetarian pasta upon request. The 5 star experience can be found with their amazing staff. Check out was embarrassing, I was billed for drinks I didn't order and staff didn't handle this well. I felt as if I was lying in front of other guest.
Stayed 1 night in Jan 2021
Response from General Manager on 27 Jan 2021
Good Day Kaajal Thank you very much for your support and feedback. We always strive to do better, especially if we are informed that we did not achieve perfection. We always ensure to have a selection of vegetarian dishes available, especially when we are informed in advance that we have special dietary guests inhouse. In the event that our guests don't favour what is on offer, we will always do our best to cook something specially for you, which I am glad to see that Sunnyboy did for you. As for the check out... I am in the process of trying to find the video footage in order to learn how the receptionist handled the unfortunate incident incorrectly. On questioning them, they did advise that an error was made and that it was remedied immediately, but clearly there is more to their version. I will investigate and use this as a learning event. I do want to however apologise on their behalf for the embarrassment that they caused you. I assure you, this would never have been the intent. Once again thank you for your feedback, as this assists greatly in learning from our mistakes, and perfecting every guest interaction. We wish you many safe travels and hopeful returns. Kind regards Reinhardt Saayman General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly staff and game rangers. The rooms are beautiful and the food has been delicious and all hygiene measures have been followed
Stayed 1 night in Dec 2020
Response from Genaral Manager on 27 Jan 2021
Dear Guest Thank you very much for the fantastic feedback and support. Best regards Reinhardt Saayman General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Mini Break
Amazing property with friendly staff. We booked the all meals + 2 game drives per night package which didn't give us much time to relax, so it went like this, arrive around 1-30pm, lunch, go to room, freshen up, afternoon tea, 3-30pm game drive (3 hours) return to freshen up, dinner. Next morning tea n snacks at 6am, game drive at 6-30am, return at 10am, breakfast.
Stayed 2 nights in Aug 2020

2/10 Terrible

Verified traveller

Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Alex, Mill Bay,BC, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked helpful staff, excellent food, high quality of physical facilities, in build and function. No aspects that we found to criticise.
Stayed 2 nights in Feb 2020

10/10 Excellent

Ljubomir, The Hague

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil, lush greenery, like being in a dream with staff going beyond the call of duty for the guests.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing stay
Welcoming staff, enjoyed game drives
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience! Great accommodation, and excellent game drives. We saw all the Big Five during our three nights stay!
Stayed 3 nights in Nov 2019

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is great.
Staff was amazing. Game drives were great (ask to have Sean, he was top notch). The room (bungalow) was very new and clean. Food was fantastic too. Can’t say enough good things about this property.
Stayed 3 nights in Nov 2019

10/10 Excellent

Dena

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

6/10 Okay

Red Rock

Liked: Cleanliness, property conditions & facilities, room comfort
A good choice for families
A fairly priced lodge/ Hotel in Pilansberg national park. Its certainly not the best place to stay if you want tranquility, exclusivity and emerge yourself in the African bush, like many South African lodges focus on, but then again you are not paying thousands of dollars a stay either. For larger families traveling together, this is a great choice. This is also a great choice if this is your first time on a safari. - The area is fenced in and safe. - Rooms have a nice view of the bush - Rooms are very cleaned, comfortable with large bathroom and an outdoor shower. - Staff are great - The restaurant serves a buffe. The food was pretty average. Good hotel, and a great deal
Stayed 1 night in Jul 2019

10/10 Excellent

Rekha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay!
The rooms were spacious and clean- and the outdoor shower was perfect allowing you to shower privately under the stars. I was concerned that it would be too cold outside to use and therefore impractical but the water was delightfully hot and I didn’t even notice the cold. We had Ika as our guide for the game drives and he was unbelievable - we got to see all of the big 5 game during our two days. The food was delicious as well
Stayed 2 nights in Jul 2019

10/10 Excellent

Ali, Philadelphia, PA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous experience from the staff to the lodging. All meals and safari rides included. Highly recommended
Stayed 2 nights in Mar 2019
Response from Grant on 26 Jun 2019
Good day Ali, Thank you for taking the time to provide us with great feedback from your recent stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food quality was unsatisfactory. The staff were disorganized and impolite.
Stayed 1 night in Jun 2019
Response from Grant on 19 Jun 2019
Good day, Thank you for providing feedback from your recent visit. Our apologies for the inconvenience caused during your stay with us. We strive to make your stay with us memorable.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good position next to the park
Stayed 1 night in May 2019
Response from Grant on 19 Jun 2019
Good day, Thank you for taking the time to provide us with feedback from your recent stay

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of friendly staff and very nice surroundings. Morning game drives are cold in May with wind chill factor however saw variety of animals including the elusive cheetah.
Stayed 3 nights in May 2019

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Grant on 6 Apr 2019
Good day Suzette, Thank you for your rating, we are thrilled you enjoyed your stay. Sincerely Grant Hewitt Group General Manager

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was absolutely fantastic the staff great so helpful and nothing was too much trouble for them this place is a lodge not a hotel and I think people get a bit confused reading some of the reviews absolutely fantastic
Stayed 3 nights in Mar 2019
Response from Grant on 6 Apr 2019
Good day Nick, Thank you for providing feedback from your recent stay. Glad you had a memorable experience with us Sincerely Grant Hewitt Group General Manager

8/10 Good

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very comfortable rooms. Great park. Nice for couples, families and friends.
Stayed 2 nights in Jan 2019

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Understated luxury, very relaxing
Understated luxury, huge beds in the standard rooms, loved the outdoor seating space, huge bath and outdoor shower. Service was good, not intrusive or over the top, great if you like some space to relax and enjoy your break. Food was uncomplicated and changed every day, we tried crocodile and ostrich. The local beers and wine were very reasonably priced and good. Game drives were excellent, we went on 7 and never got bored, our ranger ensured we had a great experience on each one and we had close encounters with a wide range of species. Spa treatments were very enjoyable and the cabins were idyllic. Would definitely return.
Stayed 4 nights in Jan 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Babymoon
Absolutely incredible from start to finish. Hotel, food and staff were all deserving of the 5 star rating.. The game rangers are honestly some of the best we have ever driven with. I would definitely say we preferred the meals when they were a la carte to buffet, but in saying that the buffet was the best buffet we've had so we can't complain.
Stayed 1 night in Jan 2019
Response from Grant Hewitt on 22 Jan 2019
Good day Michelle, We are thrilled that you enjoyed your stay with us. Thank you for the feedback

8/10 Good

Elisabeth

Liked: Staff & service, room comfort
Amazing place!
Amazing stay in an amazing place. Although I wouldn't give it 5 * it is a very beautiful and comfortable hotel/lodge. Great service and very friendly staff, 3 meals per day (all buffet) of good choice and taisty, vegetarian, fish and different kinds of meats. Drinks are to be paid apart. Bartender Victory is the best! The rooms (we had a luxury suite with private patio with a small pool) very spacious and nice furnished. Patio/terrace could have been kept a bit cleaner. 2 game drives were included (5:30 a.m. and 4:30 p.m.). An unforgetable experience!!! Cathy, our guide, was a pro! She had such a good knowledge about the park and all the animals and she was so funny! We will definitely come back!
Stayed 4 nights in Jan 2019
Response from Grant Hewitt on 22 Jan 2019
Good day Elisabeth, Thank you for taking the time to provide us with such positive feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and helpful. The facilities were wonderful and they worked hard to accomodate our schedule.
Stayed 1 night in Jan 2019
Response from Grant Hewitt on 22 Jan 2019
Good day, We are thrilled that you enjoyed your stay with us

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ivory tree
Excellent
Stayed 1 night in Dec 2018
Response from Grant Hewitt on 27 Dec 2018
Good day, Thank you for providing feedback from your recent stay. Sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Ivory Team on 7 Nov 2018
Dear Guest, Thank you for your feedback, We wish you many fond memories of your visit. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best game lodge in pilanesberg
Great game drives. Rooms were fantastic.
Stayed 2 nights in Oct 2018
Response from Ivory Team on 24 Oct 2018
Dear Guest, Thank you for your feedback. We are most pleased that you enjoyed your stay at Ivory. We wish you many wonderful memories of your stay and look forward to your next visit. Kind regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Ivory Team on 24 Oct 2018
Dear Robert, Thank you for your feedback. We are most pleased that you enjoyed your stay at Ivory. We wish you many fond memories of your stay and look forward to your next visit. Kind regards

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Lodge
All was great with room and Lodge, Food was ok.u Upon leaving out of the blue a fee of R252.00 was requested for Community Services over and above regular fees. Hotels.com was paid in full for accommodation taxes etc. Refused the extra charge. I find it very unacceptable that this was not told to us when we booked.
Stayed 2 nights in Oct 2018
Response from Ivory Team on 22 Oct 2018
Dear Sharon, Thank you for your feedback. We are most pleased that you enjoyed your stay. The community levy is used to help fight poaching in the Park . We hope you will have many fond memories of your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely recommend this safari lodge. The staff was on top of everything and the rangers made sure we saw the magnificent 6 along with the wonderful views of the property!
Stayed 3 nights in Sep 2018
Response from Ivory Team on 29 Sept 2018
Dear Guest, Thank you for your feedback. We are most pleased that you had such a wonderful time at Ivory and we hope that you will have many fond memories of your stay. Kind regards

10/10 Excellent

Liam, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully great
The hotel team, facilities, and food were spectacular. I can’t recommend them enough. Exceedingly helpful and funny. The park is awe inducing. Marinus was our guide and I recommend you ask for him. You’ll be sure if s. Individual experience. Saw all of the big 5 - including seeing a pride of lions take down a zebra, and devour it while fending off hungry jackals and hyenas
Stayed 1 night in Aug 2018
Response from Ivory Team on 1 Sept 2018
Dear Liam, Thank you for your feedback. We are most pleased that you enjoyed your stay with us. We wish you many fond memories of your stay with us. kind regards Ivory Team