Front of property – evening/night

Reviews of Timbers Lodge

2 out of 5
Timbers Lodge
134 Wears Valley Road East, Pigeon Forge, TN

Reviews

7.4

Good

Rating 10 - Excellent. 322 out of 1000 reviews" "
Rating 8 - Good. 316 out of 1000 reviews" "
Rating 6 - Okay. 165 out of 1000 reviews" "
Rating 4 - Poor. 98 out of 1000 reviews" "
Rating 2 - Terrible. 99 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back!!! Beautiful hotel!! Very clean property very nice hotel stfc
Stayed 2 nights in May 2024
Response from Timbers Lodge on 16 May 2024
Tara, We're thrilled to hear you enjoyed everything about your stay. We strive to provide our guests with exceptional service by treating them just like family and are elated that this did not go unnoticed. Thank you for your generous compliments and we hope for the chance to welcome you back in the future.

8/10 Good

Rebecca

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Timbers Lodge on 2 May 2024
Rebecca,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.

4/10 Poor

patricia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors were dirty, after I got out of the shower and walked across the floor a couple of times the bottom of my feet were so dirty I had to step on a wet towel to clean them off.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

6/10 Okay

Andrea

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities
We were travelling back home to MI from south FL and booked 1 night here because they allowed large dogs. I like that they have no size or breed restrictions and have a very low pet fee. We have a very friendly, well behaved Rottweiler and it can be hard to find lodging. The area is nice, right on the river. The room we had was fair, especially for the low price. The bathroom was clean. The vinyl floor in the room was cracked and chipped and the chair in the room was very visibly dirty, I couldn't let my 6 year old sit on it. We checked in at 11pm and out at 10am so we basically just slept. It served the purpose. I would recommend new flooring and furniture. My husband didn't like that he couldn't smoke anywhere on the property (outside) but I don't smoke so I do like that 😁
Stayed 1 night in Apr 2024
Response from Timbers Lodge on 15 Apr 2024
Andrea,Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience.

10/10 Excellent

Damon

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay with a large family
Stayed 1 night in Apr 2024
Response from Timbers Lodge on 12 Apr 2024
Damon,It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters and I went on a girls trip and the location of this hotel was within walking distance of The Island and was super quiet throughout the night. Will definitely be back on our next visit.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Hi Amanda,Our team is elated to receive your glowing feedback. It's fantastic that you found our hotel's location convenient and enjoyed the peaceful atmosphere during your stay. We can't wait to welcome you back on your next visit to create more wonderful memories together!

8/10 Good

Ashley, EASLEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy staying here. Rooms are clean, location is convenient. Couch bed could use upgrade but other than that all is great.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 4 Apr 2024
Hi Ashley,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

10/10 Excellent

Marnie

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Timbers Lodge on 30 Mar 2024
Marnie,Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. All of us at Timbers Lodge look forward to having you back soon.

6/10 Okay

William

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Old property. Bed clean and slept well. Young man at check in not very welcoming or friendly. Did not smile or greet us.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Mar 2024
Hi William,We appreciate your feedback regarding your recent stay with us. While we're pleased to hear that you found our beds clean and had a restful night's sleep, we deeply regret that the initial interaction with our front desk team did not meet your expectations. Your feedback is invaluable, and we'll address this issue to ensure a more welcoming experience for future guests. We hope you'll give us another chance to provide the hospitality you deserve.

10/10 Excellent

Anita

Stayed 3 nights in Mar 2024
Response from Timbers Lodge on 31 Mar 2024
Anita,Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. All of us at Timbers Lodge look forward to having you back soon.

8/10 Good

Jessica

Liked: Staff & service, amenities
Clean but needs updated
Stayed 1 night in Mar 2024
Response from Sophia CSR on 9 Mar 2024
Hi Jessica,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be clean and well-maintained. Your satisfaction is our top priority, and we take your comments seriously. We continuously evaluate opportunities for improvements, including updates to our facilities, to ensure that we provide a superior experience for our guests.

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and room was clean!!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 6 Mar 2024
Hi Samantha,That's fantastic to hear! We take great pride in providing friendly service and maintaining cleanliness to ensure a comfortable stay for all our guests. Thank you for your kind words, and we hope to welcome you back again soon for another enjoyable experience!

4/10 Poor

Callie

Stayed 2 nights in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Hi Callie,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Timbers Lodge on 22 Feb 2024
Marie,Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. All of us at Timbers Lodge look forward to having you back soon.

8/10 Good

Brandon

Stayed 2 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Brandon,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very nice rooms.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 19 Feb 2024
Hi Jeremy,It's wonderful to hear that you enjoyed our great location and found our rooms very nice. Providing a convenient and comfortable experience for our guests is always our goal. We appreciate your excellent rating and hope to have the pleasure of welcoming you back for another enjoyable stay soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation stop
We enjoyed this location as we did last year. The shower was great wish I had it at home. Only thing wrong was that the fireplace didn’t work or at least we couldn’t figure it out.
Stayed 1 night in Feb 2024
Response from Timbers Lodge on 18 Feb 2024
Jennifer,Thank you for choosing to stay with us again. Please accept our sincere apology for the problems you encountered. We wish we had the opportunity to address your issue with getting the fireplace lit. We would have had our maintenance come to your room to light it.

10/10 Excellent

Patrick W

Liked: Cleanliness, property conditions & facilities
Very nice room
Stayed 1 night in Feb 2024
Response from Timbers Lodge on 11 Feb 2024
Patrick W, We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Timbers Lodge.

8/10 Good

David

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Hi David,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

10/10 Excellent

Matt

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Hi Matt,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 Good

Tresa

Was great!
Stayed 3 nights in Feb 2024
Response from Timbers Lodge on 5 Feb 2024
Tresa, We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Timbers Lodge.

6/10 Okay

Don

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Don,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 Poor

MaryBeth

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities
The place was dirty, the toilet kept flushing and the bathroom fan didnt work
Stayed 1 night in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Dear Guest,Your feedback is important, and we regret falling short of your expectations. We are addressing these issues to ensure a more pleasant experience for our guests. Thank you for bringing these concerns to our attention, and we hope you'll give us another opportunity to provide you with a better stay.

8/10 Good

Scotty

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Timbers Lodge on 13 Jan 2024
We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sophia CSR on 9 Feb 2024
Hi Scott,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

6/10 Okay

FARRIS

Stayed 1 night in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Hi Farris,We apologize if there were aspects of your stay that did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your specific concerns in order to address them appropriately.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Location was great. Parking lot was small but never too full building needs upgrading but not to the point that it’s uncomfortable I would stay here again we did see a roach in the loft bathroom but it could’ve been brought in by the previous guest.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Hi Mark,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Kristin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to most everything. Room NEEDS major updates! Some TLC would be an improvement. Shower curtain was broken and just hanging on by a thread. Looked horrible for $287.00 on Friday … I expected better. Front desk person when checking in on Thursday was very rude. There was NO southern hospitality to be found at this place.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Hi Kristin,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced and rooms majorly outdated
Looks nice from outside, needs major updating inside room. Kinda is like National Lapoons Vacation type of vibe inside rooms.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 3 Jan 2024
Hi William,Your business is very important to us and we value your feedback. We regret your stay wasn't as per your expectations. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Carol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were great for 7 people. The only complaint was sofa bed. The accompanying picture of room reservation showed a double bed in king bed room. It would have been nice to have some utensils, cups in room. Besides these small requests, it worked out great for us.
Stayed 2 nights in Dec 2023
Response from Timbers Lodge on 29 Dec 2023
Carol,Thank you for staying with us at Timbers Lodge and for your nice review. All rooms are provided with coffee cups and water cups. The only utensils we have at Timbers Lodge are spoons (and bowls) in our breakfast area that are available if any guest would like them.

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Hi Raymond,We sincerely appreciate you taking the time to rate us. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. We always welcome your ideas and suggestions for your future stays, as they help us improve our services. Our team is committed to providing you with exceptional service consistently.

8/10 Good

Doris

Stayed 2 nights in Dec 2023
Response from Sophia CSR on 28 Dec 2023
Hi Doris,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Karla, Hales Corners

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute standard kitchen loft for our family of 7. Didn't see any kind of stove or heating plate, just a larger hotel fridge and microwave so the "kitchen" part was a little deceiving when our intention was to cook dinner. But we ate out instead and enjoyed our cabin loft.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Hi Karla,Thank you for the review. According to our policy, our property does not include a stove or heating plate in the rooms, and we do not advertise them as amenities. We regret if you missed them during the booking. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas
Had to wait to check in because the room was not ready.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 24 Dec 2023
Hi Kelvin,Thank you for taking the time to share your experience. It's great to be on the receiving end of such a wonderful rating. However, we regret the inconvenience you faced during check-in. We appreciate your patience as we work to address this issue and ensure a smoother experience in the future.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near all attractions!
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 24 Dec 2023
Hi Terry,We're thrilled to hear that you found our location to be great. A convenient and desirable location can greatly enhance the overall experience for our guests, and we're glad it met your expectations. We appreciate your kind words and feedback, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lonetta

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and super clean!
Stayed 4 nights in Dec 2023
Response from Sophia CSR on 22 Dec 2023
Hi Lonetta,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sophia CSR on 8 Feb 2024
Hi Janice,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 Good

Stephanie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 20 Dec 2023
Hi Stephanie,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.

10/10 Excellent

Vicente

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Definitely staying there again.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 18 Dec 2023
Hi Vicente,We are delighted to know that our location has met your expectations and provided you with added convenience during your stay. I'm glad you had such a positive experience that you're considering returning when the opportunity arises.

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Awful Awful
When you walk in the room you smell pet urine! The door has pet scratches all over it. The fireplace did not work. The coffee pot was broke. Had to call 3 times for service. The baseboards in the bathroom have never been cleaned. The shower down does not stay closed.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 18 Dec 2023
Hi Amanda,We deeply regret that your recent experience at our property did not meet your expectations. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.

2/10 Terrible

Crystal

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is infested with bed bugs!!!!!! I would sleep in my car before I will ever stay here.
Stayed 2 nights in Oct 2023
Response from Timbers Lodge on 17 Dec 2023
Crystal,Thank you for staying with us for 2 nights. We wish you would have let us know about any issues while you were staying with us in October. We have checked our logs and you did not report any issues while you were here. We also checked our log book for the room you were staying in and nobody has reported any issues in the room you were in, since you checked out. Had you made us aware of any issues you were having, we could have address them while you were here and had pest control come and inspect.

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Out dated , Beds very poor quality...It needs upgrades...
Stayed 2 nights in Dec 2023
Response from Timbers Lodge on 16 Dec 2023
Timothy,Thank you for staying with us at Timbers Lodge for 2 nights. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. While we agree that some of our accommodations are beginning to show their age, we are constantly updating and refreshing our facilities. We wish we had the opportunity to address any concerns you had while staying with us as we would have done our best to ensure you were comfortable. Please know our front desk staff is always available for any queries you have.

8/10 Good

Loree

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 11 Dec 2023
Hi Loree,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Kaitlyn

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, laid back environment and pet friendly with a pet poop pick up station area.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 10 Dec 2023
Dear Guest,Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are delighted to hear that you had a positive stay. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly. Kids had a blast and can't wait to go back again next December.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 10 Dec 2023
Hi Erica,We are grateful for your positive feedback and kind words. It was a pleasure to have you as our guest and we are delighted that you enjoyed your stay. Thank you for your fantastic review and we look forward to welcoming you back for another awesome experience in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 6 Dec 2023
Dear Guest,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 6 Dec 2023
Hi Joanne,Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are delighted to hear that you had a positive stay. We hope to have the pleasure of hosting you again soon.

4/10 Poor

Marie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Well the floors were filthy and the guest before us must’ve had a dog because we found dog poop under the bed skirt.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 6 Dec 2023
Hi Marie,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

6/10 Okay

beverly, Roxboro

Stayed 3 nights in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Dear Guest,Our team appreciate the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

gordon

Travelled with partner
Liked: Cleanliness, staff & service
As far as the room, it was clean and spacious. The location was convenient. It could have been just the people in the room above us but it sounded like a herd of elephants. Kids were running and screaming late at night as well as starting up around 6:00 each morning. I understand possibilities so we'll probably give it another shot.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Dear Guest,Thank you for providing your thoughts. We're pleased that you found the room to be clean and spacious, with a convenient location. However, We apologize for the disturbance caused by the noise from the room above; we will take steps to address this matter and enhance your experience during your next visit. Your understanding is greatly appreciated, and we anticipate the opportunity to welcome you back soon.