Interior entrance

Reviews of Pigeon River Inn

2.5 out of 5
Pigeon River Inn
1931 Parkway, Pigeon Forge, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 1027 out of 1861 reviews" "
Rating 8 - Good. 580 out of 1861 reviews" "
Rating 6 - Okay. 161 out of 1861 reviews" "
Rating 4 - Poor. 58 out of 1861 reviews" "
Rating 2 - Terrible. 35 out of 1861 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michele

Liked: Cleanliness, property conditions & facilities
Clean, nice place to sit to overlook the river, friendly staff, great value for the price
Stayed 1 night in May 2024
Response from Jay on 25 May 2024
Thanks for your feedback. We are glad you enjoyed your stay and would love to host you again.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacuzzi suite was great! The view is breathtaking. Everyone was very friendly, VERY CLEAN. we will definitely be staying again.
Stayed 2 nights in May 2024
Response from dt on 25 May 2024
hi, thank you for your time to leave a fantastic review for us, i will pass your feedback quickly to our staff, they really appreciate hearing how good they did to make sure our quest is taken care of, Have a great day

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean rooms great breakfast
Stayed 1 night in May 2024
Response from dt on 25 May 2024
thank you for sharing such a very nice review and for staying with us, i will pass your comments to all of the staff which will make them happy they did a great job to make sure you were satisfied with your stay, have a great day

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and the Beds and pillows were very comfortable!
Stayed 1 night in May 2024
Response from dt on 25 May 2024
wow thank you for sharing with us a great review i will pass this on to all the departments to show that you were very satisfied with your stay, we are so happy you enjoyed your stay with us. Have a great day

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from dt on 26 May 2024
thank you for your review, we hope to see you again

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from dt on 26 May 2024
hi thanks you for a very nice review, we hope next time you are in town and need a place to stay, we can accommodate you on travel arrangements, Have a great day

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it because it was on the edge of town, away from all the traffic. Staff was very polite and nice to chat with. The only thing I missed was the limited hdmi ports available in the rooms. Breakfast was good, but wish it could have been mixed up a bit - bacon instead of sausage every day, etc.
Stayed 6 nights in May 2024
Response from Chanice on 24 May 2024
Thank you, Kenneth for the kind words. We enjoyed having you and we hope to see you again, real soon.

10/10 Excellent

Sheila

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very pleasant. Close to shopping.
Stayed 2 nights in May 2024
Response from Chanice on 24 May 2024
Thank you for the kind words. It was our pleasure to serve you.

10/10 Excellent

marshay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. The staff was nice. And the room was nice. We had a beautiful view of the water from our balcony. The room has a jacuzzi and a fireplace. There is also a microwave.
Stayed 1 night in Feb 2024
Response from Chanice on 23 May 2024
Thank you so much for your feedback. It was our pleasure serving you and we hope to see you again.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jay on 23 May 2024
Thank you for taking time and leave us excellent rating! We appreciate your feedback and hope to see you back in sooner future .

10/10 Excellent

TERESA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING ABOUT OUR STAY WAS WONDERFUL. THE ROOM WAS VERY CLEAN AND WELL STOCKED. WE ARRIVED 4 HOURS EARLY FOR CHECK IN AND THE ROOM WAS READY AND AVAILABLE FOR EARLY CHECK IN. FROM THE FRONT DESK AT CHECK IN TO THE EASE OF CHECK OUT IT WAS A WONDERFUL EXPERIENCE. I WILL BOOK HERE AGAIN.
Stayed 2 nights in May 2024
Response from Jay on 22 May 2024
Thank you, for taking time and leave us excellent rating. We are happy to hear that you enjoy your recent stay and like our location, cleanliness, value for room and our helpful courteous staff. We appreciate your feedback and hope to see you soon.

10/10 Excellent

Annie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and clean place to stay at. Would stay again.
Stayed 2 nights in May 2024
Response from Jay on 21 May 2024
Thank you, for taking time and leave us excellent rating. We are happy to hear that you enjoy your recent stay and like our location, cleanliness, value for room and our helpful courteous staff. We appreciate your feedback and hope to see you soon.

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every aspect.
Stayed 3 nights in May 2024
Response from Anna on 21 May 2024
Thank you for your feedback. We are glad you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

David

Travelled with partner
Nice clean and quiet.
Stayed 3 nights in May 2024
Response from Jay on 20 May 2024
Thank you for your review. This positive feedback means a lot, and we wish to say thanks for staying with us.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
balcony view
Stayed 2 nights in May 2024
Response from Jay on 20 May 2024
Thank you for your review. This positive feedback means a lot, and we wish to say thanks for staying with us.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chanice on 18 May 2024
Thank you for the positive feedback. We hope to see you again real soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for one night and it was very nice and worked perfectly for what we needed
Stayed 1 night in May 2024
Response from Jay on 16 May 2024
Thank you so much for the feedback. We hope to see you again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely go back
Stayed 2 nights in May 2024
Response from Jay on 13 May 2024
Thank you so much for the feedback. We hope to see you again soon.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved being by the water
Stayed 2 nights in May 2024
Response from Chanice on 12 May 2024
We appreciate the feedback and hope to see you again.

6/10 Okay

Barbara

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was close to everything, manager's recommendations for eating were excellent. My only problem with the room was the heating/cooling unit all the buttons were broken so you didn't know if you were on heat or cool.
Stayed 3 nights in May 2024
Response from Jay on 12 May 2024
Thanks for your review. Your concerns have been noted and will be addressed accordingly. Thanks again for staying with us.

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in May 2024
Response from Chanice on 11 May 2024
Thank you so much. We enjoyed having you and we look forward to seeing you again.

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained for an older property. Very quiet yet close to everything
Stayed 3 nights in May 2024
Response from Chanice on 10 May 2024
Thank you for your feedback. We are glad that you enjoyed your stay, and we look forward to seeing you again.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Chanice on 10 May 2024
We appreciate the positive feedback, and we look forward to seeing you again.

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about where the Pigeon River Inn is located is convenient. There are plenty of of dining options and small markets all within walking distance. Many attractions for you to partake in as well. The Inn is fairly well kept aside from Pigeon droppings all over the top floor windows. The staff was pleasant and helpful. I would stay again.
Stayed 1 night in May 2024
Response from Jay on 7 May 2024
We are happy that you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean room
Stayed 1 night in May 2024
Response from Chanice on 6 May 2024
Thank you for the feedback Janice. we are happy that you enjoyed your stay with us and we look forward to seeing you again next time.

8/10 Good

ERVIN

Nice stay
Stayed 2 nights in May 2024
Response from Anna on 5 May 2024
thanks for the review.. we are so glad that you enjoyed your stay with us and we hope to see you again..

8/10 Good

Hillary

Travelled with family
Liked: Cleanliness, staff & service
Run down not appealing on the outside
Stayed 1 night in May 2024
Response from Chanice on 5 May 2024
We appreciate the feedback, we are sorry that you felt that way. However we are continuously improving our services in order to satisfy our customers.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean rooms. Check-in was simple. Highly recommend.
Stayed 1 night in May 2024
Response from Jay on 5 May 2024
Thanks for a great review. Making sure you had a great stay was our aim, and we are glad you did. Safe travels.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jay on 9 May 2024
We are happy that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 5 nights in Apr 2024
Response from Jay on 4 May 2024
Thank you for your review. We are glad you had an excellent time here, and we look forward to seeing you again.

10/10 Excellent

Hunter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little loud since so close to main road
Stayed 1 night in May 2024
Response from Jay on 4 May 2024
Thanks for your review. We do suffer from road noise at times, though not frequent. Notwithstanding we are glad you were able to enjoy your stay, and we do hope to host you again soon.

10/10 Excellent

Ann, Gloucester

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but very well maintained. Excellent service and I will always stay here when coming to Pigeon Forge.
Stayed 5 nights in Apr 2024
Response from Jay on 5 May 2024
Thanks for giving us a five-star review. Here at the Pigeon River Inn, we strive to provide the best possible experience for our guests. Your feedback is a testimony to our effort, and we are glad you appreciate. Looking forward to hosting you again.

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The pool was icy cold. There's gentile graffiti painted onto the bridge underpass, other than these things, great place to stay.. good breakfast and convenient location. Rooms were clean and staff was very friendly.
Stayed 3 nights in Apr 2024
Response from Jay on 2 May 2024
Thank you very much for taking the time to leave this positive review of your stay with us, and for the high rating! We appreciate hearing from you, and hope that you will remember us next time you plan a visit to Pigeon Forge.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, Checking in was fast and efficient
Stayed 1 night in May 2024
Response from Chanice on 2 May 2024
thank you for your feedback Brian. We look forward to seeing you again.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good breakfast, nice clean rooms and great location. Just a great stay!
Stayed 2 nights in Apr 2024
Response from SG on 1 May 2024
Donna, Thank you very much for taking the time to leave this positive review of your stay with us, and for the high rating! We appreciate hearing from you, and hope that you will remember us next time you plan a visit to Pigeon Forge.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head and fixtures were a bit janky and finicky (could use some new ones) but other than that it was a nice place. Staff was very friendly, proximity to attractions was perfect, and the breakfast was good. We would stay there again. Would've liked to have an in room safe.
Stayed 4 nights in Apr 2024
Response from Jay on 30 Apr 2024
Thanks for a great review. We do our best to ensure your stay is a memorable one and we are glad you enjoyed. Looking forward to hosting you again soon.

8/10 Good

Paige

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Getting a little older but still very clean, fairly updated and beds were very comfortable. Typical less expensive hotel breakfast. I’d stay here again- it was a great value for the money.
Stayed 1 night in Apr 2024
Response from Jay on 29 Apr 2024
Thanks for posting your review. We appreciate your feedback and would appreciate the honor of hosting you again.

8/10 Good

Candice, Cross Plains

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to lots of attractions and restaurants. A Walgreens was across the street. Hotel was clean and quiet. Not a whole lot of parking options so that was kind of frustrating When the hotel was full. Pool was very small and in the front of the hotel.
Stayed 2 nights in Apr 2024
Response from SG on 29 Apr 2024
Thank you for reviewing your stay with us and for the high rating. We appreciate hearing from you. We are glad that you found our location convenient to your activities, and that your stay was comfortable. We will pass your comments about the pool and parking on to the manager.

10/10 Excellent

Bobbie

Stayed 1 night in Apr 2024
Response from Jay on 18 May 2024
Thanks for your review. We are glad you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jay on 28 Apr 2024
Thank you for taking time and leave us excellent rating ! We appreciate your feedback and hope to see you soon !

6/10 Okay

Beth

Stayed 1 night in Apr 2024
Response from Jay on 12 May 2024
Thanks for your review. Glad you had a comfortable stay, and we would like to wish you safe travels.

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super clean and everyone was super nice. The only thing i would change is the coffee.
Stayed 3 nights in Apr 2024
Response from Carla on 21 Apr 2024
Thank you for your review. We are pleased you enjoyed your stay, and we take this opportunity to welcome you back on your next visit to Pigeon Forge.

10/10 Excellent

Patricia

Travelled with partner
Excellent service very nice rooms. Would highly recommend!
Stayed 2 nights in Apr 2024
Response from Carla on 21 Apr 2024
Thank you for your review. We are pleased you enjoyed your stay, and we take this opportunity to welcome you back on your next visit to Pigeon Forge.

4/10 Poor

Melanie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The only good thing about this room was how clean it was. The website listed hot tub as an ammenity, but when we got there, there was not one for general use - only certain rooms had one available. The beds felt like a slab of bricks, and the toilet paper was single ply. We actually checked out at 9pm on the last night of our stay because of how uncomfortable the beds were.
Stayed 2 nights in Apr 2024
Response from Jay on 22 Apr 2024
Thank you, Melanie, for taking time and leave us your review. sorry for the miss understanding. We check on our side. We do not advertise hot tub in general area. The bed is Serta plush mattresses. sometimes it is personal preference. All the best for your future stay.

10/10 Excellent

willie

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Jay on 22 Apr 2024
thank you for taking time and leave us excellent rating! We appreciate your business and hope to see you again.

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice, clean, and convenient place to stay. Morning breakfast also very good.
Stayed 2 nights in Apr 2024
Response from Jay on 18 Apr 2024
Thanks for your review. We appreciate your feedback. and yours indicate you were satisfied with your stay here. Thanks again.

6/10 Okay

Justin

Travelled with family
Liked: Cleanliness, amenities
Overall, it was a good stay. We didn’t get a room with a balcony that was unfortunate, the pool is very tiny and our shower was extremely small. The breakfast, however, was very good. Very good selection and a very nice attendant. Overall hotel staff is professional and it was a good experience. Thank you!
Stayed 1 night in Apr 2024
Response from Carla on 18 Apr 2024
We are glad that for the most part you enjoyed your stay. We appreciate the feedback and promise to strive to improve the comfort of our facility.

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit this area multiple times a year, and this was the first time I’ve stayed at this hotel. It was a pleasant stay. The hotel was clean, staff was friendly and no real issues experienced. My only complaint, which is no big deal, but the beds were harder than most. I’d noticed some other reviews stating that also, and found it to be the case for me also. I would stay again.
Stayed 2 nights in Apr 2024
Response from Chanice on 17 Apr 2024
We are glad that for the most part you enjoyed your stay. We appreciate the feedback and promise to strive to improve the comfort of our facility.

6/10 Okay

Robert

Travelled with group
Liked: Staff & service, property conditions & facilities
Lady keeping food available for breakfast was not doing her job. Three days I was there every morning I had to find her to let her know the coffee was empty. Also had to remind her of other food items needed. She had no personality and acted like you were bothering her to ask questions. Why isn't the coffee available after breakfast? Other motels I have stayed in have had coffee available all day and into the evening.
Stayed 3 nights in Apr 2024
Response from Chanice on 17 Apr 2024
We do apologize for the inconvenience this might have caused. We value our customers and are committed to providing the best service possible at all times. Our housekeeping department will look into the matter and we do hope that you will stay with us again and give us a second chance to make a first impression.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay the room was clean beautiful reasonably priced definitely stay here again!!!
Stayed 2 nights in Apr 2024
Response from Jay on 15 Apr 2024
Thanks for your review. Glad to know you enjoyed your stay and we look forward to hosting you again.