Terrace/patio
Check availability

Reviews of Hilton Garden Inn Pigeon Forge

3 out of 5
Hilton Garden Inn Pigeon Forge
2481 Teaster Lane, Pigeon Forge, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 700 out of 1005 reviews" "
Rating 8 - Good. 202 out of 1005 reviews" "
Rating 6 - Okay. 58 out of 1005 reviews" "
Rating 4 - Poor. 25 out of 1005 reviews" "
Rating 2 - Terrible. 20 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my son loved it! I give it a 10
Stayed 1 night in May 2024

2/10 Terrible

Kayla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst Hilton property I have ever stayed at. The rooms weren’t very clean and they were outdated. The mini fridge in our room made clicking noises all throughout the night. The doors to the rooms were very loud and you could hear all your neighbors going in and out all day/ night long. On day 2 we came back and our keycards no longer worked. We went to the front desk and the lady was on her phone FaceTiming someone. She did give us a new room key but did not apologize for the inconvenience and went back to her phone conversation. Room service comes every other day and there are no “do not disturb” door signs to opt out of it. We left at 545am and there were no luggage carts left to bring out items downstairs on. For the price of this hotel I expected more- I unfortunately could not recommend this Hilton, and I have stayed at many other Hilton properties before. Truly disappointing and I will not be returning.
Stayed 4 nights in May 2024

10/10 Excellent

Tanya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always my go to hotel when visiting Nawlins!
Stayed 2 nights in Mar 2024
Response from Ellie on 21 May 2024
Dear Tanya,We are happy to hear you enjoyed your recent visit to the Hilton Garden Inn Pigeon Forge and look forward to seeing you again soon!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ellie on 22 May 2024
Dear Ellen,We are happy to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and look forward to welcoming you back in the future!

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area great parking lot felt my car was safe
Stayed 4 nights in May 2024
Response from Ellie on 21 May 2024
Dear Pamela,We are pleased to hear you enjoyed your stay with us and hope to have the opportunity to host you again in the future!

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was actually a gift from son & family for a festival in the area. We had a wonderful time & exceptional lodging.Will recomend to friends visiting the area.
Stayed 1 night in May 2024
Response from Ellie on 21 May 2024
Dear Charlene,We are happy to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and look forward to seeing you again in the future!

10/10 Excellent

Ashlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in May 2024
Response from Ellie on 14 May 2024
Dear Ashlyn,We are happy to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and look forward to welcoming you back in the future!

6/10 Okay

Kara

Stayed 6 nights in Apr 2024

10/10 Excellent

Krystal

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wait staff and from desk staff were excellent. Couldn't have asked for a better stay
Stayed 1 night in May 2024
Response from Ellie on 8 May 2024
Dear Krystal,Thank you for the kind words regarding our staff members at the Hilton Garden Inn Pigeon Forge! We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience! Very friendly staff and accommodating! Hotel was nice and clean. Breakfast was superb!
Stayed 2 nights in Apr 2024
Response from Ellie on 29 Apr 2024
Dear Anna,We are happy to hear you enjoyed our property and restaurant. Thank you for the kind words regarding our staff! We look forward to welcoming you back in the future!

10/10 Excellent

Jordan

Stayed 2 nights in Apr 2024
Response from Ellie on 14 May 2024
Dear Jordan,We are pleased to hear you enjoyed your visit to the Hilton Garden Inn Pigeon Forge and hope to have the opportunity of hosting you again soon!

10/10 Excellent

Ziva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ellie on 23 Apr 2024
Dear Ziva,We are happy to hear you enjoyed your stay with us at the Hilton Garden Inn Pigeon Forge and hope to have you with us again soon!

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely liked the access to the attraction around the hotel.. area around the residence was well maintained other than the bar not being open later than 10pm....my family still had a plesant and enjoyable stay
Stayed 2 nights in Apr 2024
Response from Ellie on 23 Apr 2024
Dear Rodney,Thank you for taking the time to review your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you and your family enjoyed our property and location. We hope to have the opportunity of hosting you again in the future!

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property itself and rooms were fantastic! The only issue were the elevators. They were slow, if working at all. We were on the 5th floor and finally found the stairs, but with luggage and multiple children, it was a bit difficult.
Stayed 2 nights in Apr 2024
Response from Ellie on 17 Apr 2024
Dear Beth,Thank you for taking the time to review your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you enjoyed our property but are sorry to hear of the difficulties surrounding our elevators. We do look forward to hosting you to the fullest extent in the future!

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ellie on 9 Apr 2024
Dear Emily,We are happy to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and hope to have the opportunity of hosting you again in the future!

10/10 Excellent

Alyssha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay went well. Checking in and out was a quick process and the bed was comfortable.
Stayed 2 nights in Apr 2024
Response from Ellie on 8 Apr 2024
Dear Alyssha,Thank you for taking the time to review your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you enjoyed your visit and look forward to welcoming you back in the future!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ellie on 8 Apr 2024
Dear Susan,We are pleased to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and look forward to seeing you again soon!

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here wiit kids again the staff was very accommodating to the needs i needed. Very understanding with my disability needs. The manager was extremely helpful. And understanding.
Stayed 4 nights in Mar 2024
Response from Ellie on 3 Apr 2024
Dear Jessica,Thank you for reviewing your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you enjoyed your visit and look forward hosting you again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room.
Stayed 3 nights in Mar 2024
Response from Ellie on 3 Apr 2024
Dear Jeffrey,Thank you for the kind words surrounding your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you enjoyed your visit and look forward to welcoming you again in the future!

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities
I love it here I will definitely come back
Stayed 2 nights in Mar 2024
Response from Ellie on 1 Apr 2024
Dear Montserrat,Thank you for the kind words surrounding your recent stay at the Hilton Garden Inn Pigeon Forge! We look forward to hosting you again in the future!

4/10 Poor

james

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Ellie on 2 Apr 2024
Dear James,We are sorry to hear your recent stay with us was less than excellent. Please contact the hotel directly to speak further about your experience.

10/10 Excellent

Eduardo

Liked: Amenities, property conditions & facilities
Thank you for everything
Stayed 2 nights in Mar 2024
Response from Ellie on 1 Apr 2024
Dear Eduardo,Thank you for choosing the Hilton Garden Inn Pigeon Forge as your vacation destination! We hope to see you again soon!

10/10 Excellent

Erin

Stayed 2 nights in Mar 2024
Response from Ellie on 23 Apr 2024
Dear Erin,We are pleased to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and look forward to welcoming you back in the future!

6/10 Okay

Gabriela, Park Ridge

Travelled with family
The property itself is well kept outside and lobby area. However, the rooms are dated and could be cleaned better. The bathroom wall had some kind of residue all over the walls, hard to miss. There is no safe in the room or luggage racks. Staff was a hit or miss. The hotel is conveniently located, walking distance to the strip.
Stayed 3 nights in Mar 2024
Response from Ellie on 29 Mar 2024
Dear Gabriela,Thank you for taking the time to review your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you enjoyed our location but are sorry to hear of the disappointments you experienced with your guest room. Thank you for making us aware of these issues as it is our goal to provide a positive guest experience for all travelers. The appropriate staff has been notified to ensure this does not occur in the future.

10/10 Excellent

Dennis

Travelled with family
Staff was extremely helpful and polite
Stayed 1 night in Mar 2024
Response from Ellie on 29 Mar 2024
Dear Dennis,Thank you for the kind words surrounding your recent stay at the Hilton Garden Inn Pigeon Forge. We look forward to hosting you again in the future!

10/10 Excellent

Elease

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and property.
Stayed 3 nights in Mar 2024
Response from Ellie on 29 Mar 2024
Dear Elease,We are happy to hear you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ellie on 12 Mar 2024
Dear Hannah,We are happy to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and look forward to seeing you again!

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a weekend leisure stay for shopping and attractions. Room had a really great view! Clean, and comfortable beds. The only thing was that the shower did not work. We could only get the bathtub to work. Also, the water was not very hot. That was annoying. Other than this, we enjoyed our stay! It's so close to the Island, you could probably walk there if you are physically able, or it's only about a 5-10 minute drive. 15 minute drive to Tanger.
Stayed 2 nights in Mar 2024
Response from Ellie on 11 Mar 2024
Dear Natalie,Thank you for reviewing your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you enjoyed our property and location but are sorry to hear of the inconvenience you experienced with your shower. We do hope to have the opportunity of serving you to the fullest extent in the future!

4/10 Poor

Jeremy

Travelled with family and small children
The front desk staff did not explain entrances, elevators, time of breakfast, time of pool closures and openings until asked. The beds were very uncomfortable and lumpy. The outdoor door keypad leading to the hot tub was not working so we had to walk in the freezing cold wet around the hotel to another door. The pool inside was freezing. If it was heated it was not heated enough for February’s cold weather. We love Hiltons but this was not a usual experience.
Stayed 1 night in Feb 2024
Response from Ellie on 2 Mar 2024
Dear Jeremy,Thank you for taking the time to review your recent stay at the Hilton Garden Inn Pigeon Forge. We appreciate your feedback and are sorry to hear of the discomforts your experienced during your stay. Thank you for your loyalty to the Hilton brand! We do hope to have the opportunity of serving you to the fullest extent in the future!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Ellie on 2 Mar 2024
Dear Nicole,We are pleased to hear you enjoyed your stay with us and hope to have the opportunity of hosting you again in the future!

10/10 Excellent

Kierra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable.
Stayed 4 nights in Feb 2024
Response from Ellie on 2 Mar 2024
Dear Kierra,Thank you for reviewing your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you enjoyed your guest room! We look forward to welcoming you back in the future!

10/10 Excellent

Shirley

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased with the room and being able to have my dog with us. We will stay their again
Stayed 3 nights in Feb 2024
Response from Ellie on 23 Feb 2024
Dear Shirley,Thank you for reviewing your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you and your fur baby enjoyed your stay! We look forward to seeing you again in the future!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast has to be purchased instead of free breakfast compared to other hotels in the nearby area
Response from Ellie on 22 Feb 2024
Dear Jennifer,Thank you for taking the time to review your recent stay at the Hilton Garden Inn Pigeon Forge. We appreciate your patience as the Hilton Garden Inn Brand is required to provide breakfast in their restaurants at an additional cost as an option for guests. We do hope to have the opportunity of hosting you again in the future.

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and room was very nice and super clean. Enjoyed our stay!
Stayed 3 nights in Feb 2024
Response from Ellie on 20 Feb 2024
Dear Jeremiah,Thank you for reviewing your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you enjoyed our property and look forward to seeing you again soon!

10/10 Excellent

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything that we wanted to do for our vacation!
Stayed 2 nights in Feb 2024
Response from Ellie on 20 Feb 2024
Dear Jaclyn,We are so happy to hear you enjoyed your recent stay and hope to have the opportunity of welcoming you back in the future!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area and very clean
Stayed 1 night in Feb 2024
Response from Ellie on 19 Feb 2024
Dear Sonia,We are pleased to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and look forward to welcoming you back in the future!

10/10 Excellent

RICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 2 nights in Feb 2024
Response from Ellie on 19 Feb 2024
Dear Rick,Thank you for the kind words regarding your recent stay at the Hilton Garden Inn Pigeon Forge! We hope to have the opportunity of hosting you again in the future!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Ellie on 19 Feb 2024
Dear Matthew,We are happy to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and look forward to seeing you again soon!

4/10 Poor

Danyale

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ellie on 19 Feb 2024
Dear Danyale,We are sorry to hear your recent stay at the Hilton Garden Inn Pigeon Forge was less than excellent. We would love to hear your feedback and how we could better serve you! Please contact the hotel directly to speak with a member of management.

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 227 shower door leaks
Stayed 3 nights in Feb 2024
Response from Ellie on 14 Feb 2024
Dear William,Thank you so much for informing us about the shower so we may fix it promptly. We hope to have the opportunity of welcoming you back to the Hilton Garden Inn Pigeon Forge in the future!

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Ellie on 13 Feb 2024
Dear Carly,We are happy to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and hope to have the opportunity of hosting you again in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and perfect location to all things pigeon forge. 10/10 recommend!!!
Stayed 2 nights in Feb 2024
Response from Ellie on 13 Feb 2024
Dear Elizabeth,Thank you for taking the time to review your recent stay at the Hilton Garden Inn Pigeon Forge. We are pleased to hear you enjoyed our location and hope to welcome you back soon!

10/10 Excellent

Jamey

Travelled with partner
Liked: Staff & service, property conditions & facilities
Close to everything perfect location
Stayed 2 nights in Feb 2024
Response from Ellie on 13 Feb 2024
Dear Jamey,Thank you for reviewing your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you enjoyed our location and look forward to having you with us again in the future!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful! Very clean and staff were very kind and helpful!
View from balcony
Stayed 1 night in Jan 2024
Response from Ellie on 13 Feb 2024
Dear Daniel,We are happy to hear you enjoyed your stay with us at the Hilton Garden Inn Pigeon Forge and look forward to seeing you again soon!

10/10 Excellent

Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Feb 2024
Response from Ellie on 13 Feb 2024
Dear Karen,Thank you for the kind words regarding our staff at the Hilton Garden Inn Pigeon Forge! We hope to have the opportunity of hosting you again in the future!

10/10 Excellent

Myriam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very nice and clean place. I love the hospitality. The views….
Stayed 4 nights in Feb 2024
Response from Ellie on 9 Feb 2024
Dear Myriam,Thank you for reviewing your recent stay at the Hilton Garden Inn Pigeon Forge. We are pleased to hear you enjoyed our property and hope to see you again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean and quiet. We were right by the elevator and never heard any noise. We didn’t eat the breakfast but it did look good. I would definitely stay here again. The hotel was conveniently located.
Stayed 2 nights in Feb 2024
Response from Ellie on 9 Feb 2024
Dear Linda,Thank you for the kind words surrounding your recent stay at the Hilton Garden Inn Pigeon Forge! We look forward to hosting you again in the future!

10/10 Excellent

Kathy

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in Feb 2024

2/10 Terrible

John

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Everything was fine except the beds, they were terrible.
Stayed 2 nights in Dec 2023
Response from Ellie on 9 Feb 2024
Dear John,Thank you for taking the time to review your recent stay at the Hilton Garden Inn Pigeon Forge. We are sorry to hear of the discomfort you experienced with our beds. Thank you for making us aware of this. We do hope to have the opportunity of hosting you in the future!

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities
It’s amazing
Stayed 1 night in Feb 2024
Response from Ellie on 2 Feb 2024
Dear Britney,We are happy to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and look forward to welcoming you back in the future.