Terrace/patio

Reviews of Airport Inn

3.5 out of 5
Airport Inn
LP 60 Factory Road, Golden Grove, Piarco

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 80 reviews" "
Rating 8 - Good. 29 out of 80 reviews" "
Rating 6 - Okay. 8 out of 80 reviews" "
Rating 4 - Poor. 6 out of 80 reviews" "
Rating 2 - Terrible. 5 out of 80 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jannel

Liked: Cleanliness, staff & service, property conditions & facilities
Cosy and homey. Safe and clean. Close to shops, mall, airport and restaurants.
Stayed 1 night in Apr 2024
Response from Sita on 21 Apr 2024
Thank you very much Jannel. Hope to see you again.

10/10 Excellent

Prakhar

Stayed 1 night in Mar 2024
Response from Sita on 17 Mar 2024
Thank you very much. Hope you come again.

8/10 Good

KENRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite and not too far away from the highway. A micro wave in the room would be a plus seeing you have to provide your own lunch.
Stayed 5 nights in Feb 2024
Response from Sita on 7 Feb 2024
There is a microwave in the dining room. Hope to see you again

10/10 Excellent

KERN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sita on 10 Jan 2024
Thank you Kern hope to see you again. All the best.

8/10 Good

Triphinia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
safe location, friendly and helpful staff.
Response from Sita on 7 Feb 2024
Thank you hope to see you again.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sita on 8 Dec 2023
Thank you Mark enjoy vacation. Hope to see you again.

2/10 Terrible

Davika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can not use the facility as you like. Very limited access to amenities. Very little privacy.
Stayed 5 nights in Nov 2023
Response from Sita on 10 Jan 2024
This guest had full access to all guest areas on the premises.

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was well kept. The room was okay but the bed not too comfortable. Linen had a musty smell. Breakfast was served but you basically had to make your own coffee. There was no air conditioning in the dining room so it was very hot. The service overall was poor.
Stayed 1 night in Oct 2023
Response from Sita on 21 Oct 2023
Hi StephenThank you for staying with us. I am sorry to hear about your experience. I will address the issues you brought up immediately. With regard to the linen it is surprising as our linens are changed after every guest. However it will be brought to the attention of the housekeeper.Thank you for bringing it to my attention.All the best.

2/10 Terrible

Monte

Stayed 1 night in Oct 2023
Response from Sita on 25 Nov 2023
Davika you swam in the pool, you sat every where in the house and no one bothered you. You are now saying this, I think, because the 9-10 persons you invited to my place to hang out in the front porch to eat and drink from around 5pm - 9pm is not something I accommodate but did not stop you all. You also asked to use my kitchen which is not allowed and stated so in my listing. If you were upset about this I apologize. You just sat with me in my front porch just before you left and had a wonderful conversation and now this is what you will write on my property. Guest like you I prefer not to have at my place you want to break all the rules and they do not get their way goes to bad mouth my property. Shocking.

4/10 Poor

Tamairo

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely hot during check in. There was no air conditioning in the main area so we stood there sweating like hogs! She took long checking us in. So it was an inconvenience being hot just standing there. So I decided to stand outside instead. The room was ok, but she had both the air conditioning turned off as well as the fridge. So we had to wait for both to cool off. This was unacceptable and inconvenient for us. The bed linen had an odor and doesn't smell fresh. The bathroom walls were dirty and the towels were old and dingy looking. There's too many stairs for me. That's another inconvenience. We didn’t really feel too welcome unfortunately.
Stayed 1 night in Sep 2023
Response from Siita on 25 Sept 2023
Tamairo I apologize for the warm lobby I do have the fans but we have been experiencing a heat wave in Trinidad which made the lobby hot. I will certainly check on the housekeeping as we change all bedding after each guest. This is the first time such comments received. If you said about the stairs I could have given you the room on the ground floor. Again I apologize for your inconveniences.

8/10 Good

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities
I really appreciate the owner/manger of the property arranging transportation to and from the airport for me which helped me to feel safe that I would not be getting into a random taxi not knowing exactly where I was going. The area was convenient in relation to distance from the airport seeing I had a pretty early flight the next day. Unfortunately I didn’t have the opportunity to view the property and room in the light of day. However, the room was very clean and had reasonable amenities, iron and ironing board were in the cupboard which I was very happy to use. I especially liked the lamps which had USB and power outlet options for charging devices. Additionally, the lamp came on, brightened or turned off with just a touch. The AC kept the room cool and the hot water was refreshing. I also liked that there was a full length mirror on the wardrobe and a spacious counter in the bathroom for applying my makeup. Seeing I arrived late and left early I really appreciated the bottled water that was left in the room for me. I am a bit of a scaredy-cat so I would have felt more comfortable if there was a deadbolt or safety latch for me to secure my room door from within. Owner manger was fairly friendly and helpful. I have no issues recommending the property to others or utilizing it in the future if I have other layover flights.
Stayed 1 night in Sep 2023
Response from Sita on 21 Sept 2023
Thank you for your comments. Hope to see you again.

4/10 Poor

OTIS

Stayed 1 night in Aug 2023
Response from Sita on 26 Aug 2023
Hi Otis sorry that your was not your optimum experience. Please let me know the specifics. This would help me improve my offering. I wish you all the best in your future travels.

10/10 Excellent

Kassan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sita on 17 Aug 2023
Thank you very much. Hope to see you again.

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and convenent location for the airport. Pleasantly surprised to find breakfast was included in the rate.
Stayed 1 night in Aug 2023
Response from Sita on 17 Aug 2023
Thank you very much. Hope to see you again.

2/10 Terrible

Keshab

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
False advertising, and exuberant price, you get far more better hotels in the same price near to Piarco international airport, No airport shuttle.
Stayed 1 night in Aug 2023
Response from Sita on 11 Aug 2023
Please let me know what was the false advertising so can better respond. Airport shuttle is not advertised. Transport arrangements is. All the best to you and your family in your future travels.

6/10 Okay

Reuel

Business traveller
Liked: Staff & service
Its a quiet place to rest whilst waiting for your flight
Stayed 1 night in Jul 2023
Response from Sita on 1 Aug 2023
Thank you.

8/10 Good

Reuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
it was a quiet and safe stay
Stayed 1 night in Jul 2023
Response from Sita on 24 Jul 2023
Thank you

8/10 Good

Phyllis V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sita on 9 Jul 2023
Thank you Phyllis hope to see you all again.

2/10 Terrible

Kirk

Disliked: Cleanliness, staff & service, property conditions & facilities
I had a horrible experience first of all she’s doing false advertisement on breakfast online but when you get there it’s complementary breakfast online you got a full breakfast some eggs, juice, bacon biscuits but when you actually get to the place, is she only offered you cupcakes and coffee talking about that’s complementary to meet us for advertisement she should’ve took that down if that’s the way she was the route she wanted to go when I looked online she also put time limits on when you can go out and come in. Did not give you a key to go to the front door. You will have to call her every time you want to leave and come in and every little thing you did in that house she’s watching like a hawk thank you a little kid, I did not appreciate that. I was on vacation trying to enjoy myself she would never get my business again.
Stayed 2 nights in Jun 2023
Response from Sita on 21 Jun 2023
Thank you for the review. Will certainly take heed of your suggestions. Just clarify you had a room key and the house key for your entire stay. On check in you were advised that you paid for 1 person. You then said you would use the payment made on Expedia for two nights for both of you and then pay for the remaining two nights. When your card was used it was declined. You then said you would make the payment on Expedia for you and your wife for the remaining two nights. You then made the payment and it was for 1 yourself again and not your wife. . Please note the rooms and facilities are for paying guests visitors are welcome in the front and back sitting. All the best to you and your wife. Sita Singh

10/10 Excellent

Rubie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was incredibly nice and was very helpful when we needed extra assistance.
Stayed 7 nights in May 2023
Response from Sita on 20 May 2023
Thank you Rubie it was a pleasure to host you all All the best and hope to see you all again.

8/10 Good

Karesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Sita on 20 May 2023
Thank you very much. All the best and hope to see you again

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, functional and close to the airport. Hostess was friendly and transportation was very much appreciated. Breakfast could have offered more variety.
Stayed 1 night in Mar 2023
Response from Sita on 20 May 2023
Thank you will certainly take your suggestion on board All the best and hope to see you again.

10/10 Excellent

makini

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A simple inn with a very warm host. The premises were clean and tidy. The pool area was relaxing and cool and allowed for quiet and relaxing afternoons. Would highly recommended if you’re interested in great personal service and a home like experience.
Response from Sita on 20 Mar 2023
Hi MakiniThank you very much. We hope to see you all again. All the best.

10/10 Excellent

makini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Sita on 16 Mar 2023
Hi MakiniThank you very much and hope to see you again.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the ideal location for my short stay in Trinidad. It is very close to the airport (5 mins), the staff were all very kind and professional, and the eating and sleeping area was very clean and comfortable. I would definitely stay here again in the future. Thank you!
Stayed 1 night in Mar 2023
Response from Sita on 5 Mar 2023
Andre thank you so much we hope to see you again someday.

10/10 Excellent

Laknle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice area close to airport owner friendly
Stayed 6 nights in Feb 2023
Response from Sita on 4 Mar 2023
Thank you very much.

10/10 Excellent

Crystal, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful comfy house
Stayed 1 night in Feb 2023
Response from Sita on 1 Mar 2023
Thank you very much Crystal. Hope to see you again.

8/10 Good

Disharick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
My stay was comfortable and I enjoyed the pool area. The staff was very helpful with everything including helping with transport and even allowing me to add in my friend who missed a flight. My shower didn’t get very warm but overall a very pleasant stay I would stay here again in the future.
Stayed 2 nights in Feb 2023
Response from Sita on 25 Feb 2023
Hi DisharickThank you very much for your comments. Hope to see you all again.

8/10 Good

Ryan

Stayed 1 night in Jan 2023
Response from Sita on 11 Mar 2023
Hi thank you.

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and affordable for a quick overview near the airport
Response from Sita on 7 Jan 2023
Thank you Carrie it was my pleasure. All the best for the new year.

8/10 Good

Iben

Stayed 1 night in Jan 2023

10/10 Excellent

Linden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent a brief layover on New Year’s Eve and it was a very rewarding experience. My wife and children were very happy with the cleanliness and homey feeling of the facility. Breakfast was well done and on time. The host was very accommodating and cordial. I‘d definitely recommend this facility.
Stayed 1 night in Dec 2022
Response from Sita on 7 Jan 2023
Thank you Linden. Happy new year and hope to see you all again.

8/10 Good

Verified traveller

Travelled with family
Loud noises at night
The breakfast was not good and lot of loud sing throughout night in neighborhood
Stayed 1 night in Dec 2022
Response from Sita on 27 Dec 2022
Hi anonymous Thank you for your feed back. Please let me know what made the breakfast not good so I can work on it. The loud noise I apologize however at Christmas time there a lot of parties and family gatherings where they play music loudly. Couldn’t control that it’s a cultural thing. Hope your stay next time will be much better.

4/10 Poor

jovo

Stayed 1 night in Dec 2022

6/10 Okay

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
House manager is to noise and the rule of not allowing guests overnight is really stupid.
Stayed 4 nights in Nov 2022
Response from Sita on 17 Nov 2022
Hi Lisa You were told that if you wanted a guest to overnight there would be fee just let know.My guests comfort come first thank for letting me know will certainly keep my voice down going forward. Hope enjoyed your stay and look forward to seeing you again. You all were a great guests.

10/10 Excellent

Marlon, Castries

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Kevin

Business traveller
Disliked: Amenities, property conditions & facilities
I have been trying to cancel my reservation and couldn’t . I wasn’t going to be able to go to Trinidad without my passport.
Stayed 1 night in Nov 2022
Response from Sita on 15 Nov 2022
Hi KevinYou can go ahead and cancel. But you didn’t even stay at my place.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night. Very professional manager. A comfortable stay.
Stayed 1 night in Oct 2022
Response from Sita on 26 Oct 2022
Thank you very much. Hope to see you again.

8/10 Good

Denroy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice home property, very well kept and clean.
Stayed 1 night in Oct 2022
Response from Sita on 18 Oct 2022
Hi Denroy it was a pleasure to host you. Thank you so much and hope to see you again.

4/10 Poor

Patricia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A minimal and awful breakfast with no choice given. One hotdog, scrambled egg, and two small slices of cheese. One guest asked for fried eggs and got an omelette. Toast and soggy cereal were available One guest ask for more orange and was told there wasn’t any. After breakfast we were expected to drink filter coffee made in the morning throughout the day and heat in the microwave; which kept blowing so no hot coffee. We walked to shops to buy food and drink as breakfast wasn’t filling or sustaining Beds and towels weren’t changed for the 4 day visit. we had to keep pool towels. The host booked our return taxi which was family run the vehicle wasn’t big enough for 4 people 4 suitcases 4 hand luggage and handbags a very squashed uncomfortable ride.
Stayed 4 nights in Sep 2022
Response from Sita on 21 Sept 2022
Hi Patricia firstly I apologize for the discomfort you experienced at my place. It is a first for me. And truly surprising as you seemed quite happy during your stay. The one room to accommodate four persons with 8 suitcases and bags was a bit tight I would have done two rooms. On the second day I cleaned the bathroom and asked if you needed towels changed but you said no. With the amount of suitcases stacked in the room it was not possible to clean. The breakfast is continental and I apologize if it did not meet your standards. The eggs were fried but folded because it was to big for the plate. Coffee was offered after breakfast once there was leftover from the morning coffee. Fresh coffee three times a day is not covered in the price but hot water is always available. On arrival I offered and additional room for your comfort which you also declined. Again I apologize for any inconvenience caused.

4/10 Poor

Augustin

Liked: Cleanliness
Disliked: Staff & service
Would not book this inn again had to take taxi to inn power went off for several hrs room was hot
Stayed 1 night in Sep 2022
Response from Sita on 21 Sept 2022
Sorry for any inconvenience caused due to the power outage which occurred in the wee hours of the morning for about an hour to an hour and a half. The taxi is an approved taxi used as a result of COVID. Please note your next stay will be complimentary.

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Sita on 20 Sept 2022
Thank you Lydia. It was a pleasure to host you all.

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
OK place to spend a night, no major complaints.
Positives: close to airport, pleasant hostess, everything was clean, breakfast was made-to-order and good.
Stayed 1 night in Aug 2022
Response from Sita on 26 Aug 2022
Thank you David hope to see you again. All the bast.

8/10 Good

haroon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good for Transit
Very close to airport. Hotel can arrange pick and drop to the airport for $20 round trip. I chose this hotel as I was transiting from TT and had to spend like 12 hours in it. Cons include that there is no close by food areas and I was not sure about transportation or food delivery.
Stayed 1 night in Aug 2022
Response from Sita on 24 Aug 2022
Thank you Haroon. With regard to food close by there are several options within walking distance. You asked for halal foods and the closest is at the airport. For you information for next time. We have delivery for pizza, kFC and Churches chicken.

6/10 Okay

Maurice

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean and comfortable. Room a bit small for a double room. Advertised that shuttle would be provided, however we had to pay for the shuttle.
Stayed 1 night in Aug 2022
Response from Sita on 16 Aug 2022
Thank you for choosing Airport Inn. We apologize for your inconvenience. Since COVID I have had to use the taxi service will update to listing accordingly. Please note a 50% discount will given on your next trip.

10/10 Excellent

Maureen W

Stayed 1 night in Jul 2022

10/10 Excellent

carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Sita on 11 Oct 2022
Thank you for your comment.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homey. Located in a residential neighborhood 6min from the airport. 24h gas station convenience store 10min walk away. Street food trucks around there too. Sushi on the premises. Owner is very warm and friendly and accommodating. Note the complimentary airprt shuttle has been discontinued which was my only disappointment.
Stayed 1 night in May 2022
Response from Sita on 13 May 2022
Thank you Darlene hope to see you again. Sorry about the shuttle service but due to Covid restrictions have to use authorized taxi.

8/10 Good

gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2022
Response from Sita on 13 May 2022
Thank you hope to see you again

8/10 Good

Nicole Philicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean. Sita ia extremely pleasant and friendly. Always willing to assist. The daily breakfast was good
Stayed 5 nights in Mar 2022
Response from Sita on 14 Apr 2022
Thank you very much Nicole