Phuket Merlin Hotel Reviews

Check availability

Reviews of Phuket Merlin Hotel

Phuket Merlin Hotel

158/1 Jawaraj Rd, Muang District, Phuket, Phuket

6.8

7.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

8/10 Good

Shah

8 Feb 2024

Stayed 1 night in Feb 2024

8/10 Good

Mehmet

23 Feb 2023

Stayed 9 nights in Feb 2023

Response from The Management on 20 Mar 2023

Thank you for choosing to stay with us and for your great rating. We are glad to know that you had a great experience at our hotel. We do hope to see you again very soon for another comfortable stay during your next trip to the area.

6/10 Okay

Jhayne, altamonte springs

Travelled with group

16 Jan 2023

Disliked: Property conditions & facilities

I double booked and did not stay at this hotel because the other hotel is cleaner and newer but I checked the room and it's okay. What I remember is entering the hotel lobby, there's unpleasant smell. They have a spa and restaurant inside the hotel.

Response from The Management on 1 Feb 2023

Thank you for visiting us and for your feedback about our hotel. We are very sorry that you did not choose to stay with us this time. We will continue to improve our facilities and services, so we hope to have the opportunity to welcome you to our hotel in the future.

4/10 Poor

Robert

29 Jun 2021

Disliked: Property conditions & facilities, room comfort

Disappointing for star hotel in Phuket town

For a four star hotel very disappointing. Intermittent internet, no hot water for shower in the morning, room was very tired looking, the only plus point was we only booked for one night.

Stayed 1 night in Jun 2021

10/10 Excellent

KEITH

9 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet place to stay.

The hotel is old but very well kept. The room was large and comfortable. It had a tub and in room safe and fridge. The pool is big and quiet. There is not much to do near the hotel. There are a couple of museums close by and dining places and a few massage places. The breakfast was great and dinner was good. As in most restaurants in Thailand, don't expect your meals to come to the table at the same time. The staff was very friendly and helpful.

Stayed 2 nights in Feb 2020

Response from The Management on 14 Feb 2020

Thank you for your great review and for your feedback on your recent stay with us. We are pleased that you enjoyed a wonderful stay and an excellent service from our staff. It was our pleasure to host you and we look forward to seeing you again.

8/10 Good

Yana

3 Jan 2020

Liked: Cleanliness, staff & service, room comfort

OK for a budget

A decent hotel but very dated (very 90s look and feel). Located very conveniently next to the airport bus stop.

Stayed 3 nights in Dec 2019

Response from The Management on 9 Jan 2020

Dear Yana, Thank you for taking the time to review your stay with us. We are glad to know that overall your experience was positive.Thank you for mentioning good location of the hotel. We are also close to Phuket Old Town. Thanks again and we hope to welcome you again in the near future. Best regards, The Management

10/10 Excellent

Nilanshu

Travelled with family

30 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

Response from Mrs.Pinichaya on 30 Dec 2019

We are very happy for you reviews. We wish will be welcoming you again. Happy New Year.

4/10 Poor

ATSUSHI

10 Dec 2019

Liked: Cleanliness, staff & service

Disliked: Room comfort

Chinese too noisy voice at the floor

Stayed 2 nights in Dec 2019

Response from Mrs.Pinichaya on 10 Dec 2019

May we apologize that . We will be careful to provide rooms for big group will not arranged on the same floor.

8/10 Good

Verified traveller

28 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Stayed 3 nights in Nov 2019

Response from Mrs.Pinichaya on 28 Nov 2019

We are very happy for your good review we hope to welcoming you again

10/10 Excellent

Colin

10 Nov 2019

Liked: Staff & service

Stayed 2 nights in Nov 2019

Response from The Management on 13 Nov 2019

Thank you for taking the time to give us such a fabulous rating. We hope to see you again very soon for another comfortable stay during your next trip to the area.

8/10 Good

Verified traveller

Travelled with partner

3 Sept 2019

Liked: Cleanliness, staff & service

Our superior room was very big and staff friendly.

Stayed 3 nights in Aug 2019

Response from The Management on 26 Sept 2019

Thank you for choosing our hotel and leaving your excellent rating. We are so glad that you had a positive experience with us! Looking forward to seeing you again soon.

10/10 Excellent

Verified traveller

7 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2019

Response from The Management on 30 Aug 2019

Thank you for choosing to stay with us. We do hope to see you again very soon for another comfortable stay during your next trip to our town.

2/10 Terrible

Verified traveller

20 Jun 2019

Stayed 9 nights in Jun 2019

8/10 Good

Reaksmey m

25 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

30 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room was clean and comfy, small mix up in reservations, we booked a king size bed, but got two doubles. Otherwise very good

Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

29 Jan 2019

Stayed 1 night in Jan 2019

6/10 Okay

Paul

23 Nov 2017

Liked: Cleanliness

Disliked: Property conditions & facilities

The room was good terrific shower, clean but the place needs updating, maybe a change in management style, its very old world. Bring it into the 21st century. I can't knock my room at all

Stayed 3 nights in Oct 2017

Thank you very much for your kindly suggestion. Our hotel has always been renovated and the team directy associated clean a room with intention. With best regards, Reservation team

4/10 Poor

LocSin

21 Jan 2017

Disliked: Staff & service, property conditions & facilities, room comfort

In need of renovations

The hotel is old and it shows. Pretty much everything is in really bad condition and dirty. The staff can't a lick of English and therefore they ignore you as far as they can. The one good thing is the restaurant Ratta, which had very good service and good food.

4/10 Poor

Verified traveller

18 Jan 2017

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

stay,Else where

If you need to stay where the front line staff, speak English. Stay some where else. if you need true in what there web site reads, don't believe this hotel web site, While the words may have been true at one time, i stayed their for ten days in early Jan 2017,the words used in the hotel web site. Do not ring true if you need hotel speaking English staff, Require food area for breakfast to meet Mid - High standard, so if your standard is Low, then they may meet that. if you want your fry egg to be 55% cooked only then you are on a winner. The hotel in general needs a good Reno, the main guest that stayed at the hotel while i was their, were Thai. The sister hotel on the other side of the Island, is the hotel to stay at. I when there to arrange tours and other stuff. So if i travel to Phuket again, I would arrange to stay at Merlin in Patong.

2/10 Terrible

matt, aus

16 Jan 2017

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

English

If you come here do not expect staff to under stand English, as a 2nd or 3rd lang. As to advice about what to do, forget it. I had to go to the sister hotel in Patong for this advice. So if you do not speak Thai, go to Paying hotel. There web site has lots of miss info, so be aware this.

4/10 Poor

Alasdair

24 Oct 2015

Liked: Cleanliness

Disliked: Staff & service

No kettles in the rooms!!!

No kettle or coffee in the room. Seriously?

4/10 Poor

Verified traveller

26 Jun 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

James, Sydney

15 Jan 2015

Disliked: Property conditions & facilities

A great place to save

The hotel represents value for what you pay for, comparatively to other hotel prices within a 15 km radius, during peak season. However, any awards that the hotel may have one most likely finished in 1984 when the decor, renovations and styling were fixed in time. If you want to pay off peak prices during peak season this is the hotel for you, however, if you are coming to Phuket during off peak, I would advise to pick a less retro hotel. About the same standard as a rural motel

6/10 Okay

Verified traveller

7 Jun 2012

Liked: Cleanliness, room comfort

Ok considering other hostels in the area

Not so great english language but that is my fault, not theirs. Should not be expected in a foreign hotel in my opinion. Clean hotel but no wireless and not a great location but one of the cleanest hotels i found in thailand, but should be so considering the price. Really comfy bed. Water not very hot.

4/10 Poor

Verified traveller

9 Apr 2012

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Very service minded hotel staff! Excellent breakfast! But rooms did not feel clean and were not cosy in any way.

8/10 Good

Verified traveller

6 Dec 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean & Convenient if you are in Phuket Town

We arrived at night but check-in was a breeze. The hotel is next to a night club so there was noise until about 1am but after that it was quiet. We had breakfast included and this was a choice of Continental, American (Continental plus Eggs), or Asian breakfasts. Good food and quick service. Overall very nice and clean.

6/10 Okay

Phuket Merlin, Hong Kong

21 Oct 2011

Liked: Staff & service

Phuket Merlin

Aside from the lack of wireless internet, the hotel got the job done.

10/10 Excellent

Tor-andre

23 Jan 2024

Stayed 1 night in Jan 2024

8/10 Good

Michael

8 Mar 2023

Stayed 1 night in Mar 2023

Response from The Management on 9 Mar 2023

Dear Michael,Thank you for sharing your rating. Providing great hospitality is our mission and something we take great pride in. We appreciate your support and look forward to having you back soon.Best regards,

8/10 Good

Mitsuo

6 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

エントランス、エレベーター内がかび臭いが許せる

部屋は気になるほど、かび臭くは無いのに入り口がかび臭いのは気になる。でも毎日の部屋の掃除は丁寧。朝食はまあまあ。でもこの価格では文句は言えない。気が向くと最後にフルーツが出る、5泊で2回出た。ホテル名は地元の人はマーリンと言っているので、タクシーにメルリンホテルと言っても行く時通じず困った。でも、ローカルバスのバス停がすぐそばなので、買い物、食事などに便利だった。

Stayed 5 nights in Nov 2022

Response from プーケットメルリンホテル　The Management on 19 Jan 2023

この度は当ホテルにご宿泊いただき、また施設サービスに対するご感想をお寄せいただき誠にありがとうございます。ご滞在中エレベーター、ホールなどのにおいでご不快な思いをお掛けして大変申し訳ございませんでした。お客様により快適にお過ごしいただけるよう、ご指摘の点の改善を図ってまいります。次回またプーケットにお越しの際にも当ホテルのご利用をご検討いただければ幸いです。

8/10 Good

Jarl

7 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Jan 2020

Response from The Management on 14 Feb 2020

Thank you for choosing our hotel and leaving your excellent rating. We are so glad that you had a positive experience with us. We look forward to welcoming you back on your next Phuket visit.

8/10 Good

Karanik

4 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend Phuket Merlin

โดยรวมถือว่าดีค่ะ ที่พักอยู่ในเมืองค่อนข้างสะดวกต่อการเดินทางค่ะ

Stayed 1 night in Feb 2020

4/10 Poor

Andrzej

5 Jan 2020

Liked: Staff & service

Stayed 2 nights in Jan 2020

10/10 Excellent

jaitip

Travelled with group

11 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ที่พักดีการบริการดีค่ะ เสียแต่ห้องน้ำในห้องพักไม่มีสายชำระ อาหารพอใช้ได้ น่าจะมีอาหารใต้ประเภทคั่วกลิ้งกับข้าวร้อนๆบ้าง พนักงานน่ารักทุกคน

Stayed 3 nights in Dec 2019

Response from นางพินิจชยา กลัดมี on 16 Dec 2019

ขอบคุณมากค่ะที่เลือกใช้บริการของโรงแรมภูเก็ตเมอร์ลิน ฝ่ายบริหารของโรงแรมกำลังจะปรับปรุงห้องน้ำในเร็ว ๆ นี้ค่ะ ถ้ามีโอกาสไปภูเก็ต โปรดพิจารณาให้ภูเก็ตเมอร์ลินให้บริการนะคะ ขอแสดงความนับถือ

8/10 Good

KIKO, 日本

11 Apr 2018

Liked: Cleanliness, staff & service, room comfort

プーケットタウンにも歩いて行ける。コストパフォーマンス抜群

　プーケットタウンの中心部へも徒歩で１５分くらいです。コストが安価ですが、屋外にプールもあり地下にマッサージ店もありひと通りの施設が揃っています。スタッフも親切です。　パトンビーチやカロンビーチ周辺へはホテルでタクシーを呼んでもらって出かけました。　とにかくコストパフォーマンス抜群です。

Stayed 1 night in Mar 2018

6/10 Okay

Pichy, Bangkok

2 Sept 2017

Disliked: Cleanliness, staff & service

Housekeeping try to open my room that I still in the room. They didnt knock my door before. Made me feel disappoint.

Stayed 1 night in Jul 2017

Response from Mrs.Pinichaya on 10 Sept 2017

May we opologize for this senstitive case. Could you give us your room number and period of your staying. With best regards, Mrs.Pinichaya Kladmee

4/10 Poor

Jarl Ivan

7 Dec 2016

Liked: Cleanliness

Disliked: Property conditions & facilities

Ingen handduch, restauran dyr, saknades mat på menyn, grumligt vin. Polen obrukbar. Hela hotellet luktade mögel.

6/10 Okay

Pro. Ken, Rayong

10 Jun 2016

Liked: Cleanliness, staff & service, room comfort

อยู่ในเมือง มีร้านอาหารใกล้ๆ

จากโรงแรม จะเดินเท้าออกไปเที่ยวลำบากเพราะ ถนนมีทางเท้าที่แคบ ต้องมีรถเพื่อโดยสารออกไป และก็หายากด้วย ไม่รู้ว่าทางโรงแรมจะมีบริการ จัดหารถโดยสารให้กับผู้ที่มาพักหรือไม่ และควรเป็นราคาที่สมเหตุผล

6/10 Okay

Verified traveller

16 Mar 2016

Liked: Cleanliness, staff & service, room comfort

仕事で宿泊はOK

2016年3月にボランティアの拠点としてテロを避けるために中心から外れたホテルに宿泊しました。中心部から徒歩で20ー30分程度かかると思います。どうしてここにしたかは、中心部にあるメトロポールは浴槽が汚かったり、お湯が濁っている。その近くにある、パールホテルは改装したとの事ですがバスタブが無い部屋が多く選択肢から外しましが次回宿泊して見たいと思って居ます。ローヤルプーケットシティーホテルはタウンでは最も良いのですが料金が高かく残念です宿泊できませんでした。以前何回の宿泊した、メルリンにしました。2016年からwifiを導入したということも良かったです。wifiはアンテナの近くの部屋はいいのですが、エレべーターから離れるに従い電波が弱くなり、使い物にならない部屋もあるのでエレベーターの近くの部屋が良いと思います。部屋については、ベットは日本のシングルベットが2台かシングルベットを付けてキングサイズにした部屋の2種類でした。トランク2個を広げても十分な広さがあります。冷蔵庫、ポット、インスタントコーヒー、バスタブ、シャワー、タオルは3種類、アメニティーは、石けん、バスホーム、シャンプー、クリームがありました。ベランダはなく、窓が15cmほど開きます。床、壁はリニューアルしてありますが調度品は昔のままでした。仕事で来ているものにとっては、問題無い部屋ですが、リゾートではないので選択はTPOによると思います。ホテルからはパトンのメルリンにシャトルが出ているようです。朝食は毎日ほぼ同じで、お粥、焼きそば、チャーハン、パン、ジュース、コーヒーなどで最小限と言ったところです。ホテルスタッフは、親切に受け答えしてくれて、教育も行き届いているようです。checkinn時に例の赤旗の国の方でグループで来ている場合は、その階に止まらないようにしないと、夜中の4時に間違ってドアを強烈にノックされたり、大声で話したりするのでリクエストした方がよいと思います。

8/10 Good

Verified traveller

9 Dec 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

HUI, 西安

6 Feb 2015

Liked: Cleanliness, room comfort

Disliked: Staff & service

距离海滩有些远

还可以，对于中国游客如此之多的旅游城市，前台没有人会讲中文有些遗憾。

8/10 Good

Jennika

3 Nov 2012

Liked: Cleanliness, staff & service, room comfort

Phuket Merlin hotell, Phuket town

Var endast här en natt. Fasaden såg lite ofräscht ut men insidan var fräsch och poolen var ren och härlig. Frukosten var helt OK, låg bra till men taxin hade svårt att hitta. Höll på att köra oss till Patong där det tydligen finns ett hotell med liknande namn så se upp för det.

2/10 Terrible

odile, nancy,france

3 Jan 2012

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

decevant

hotel bruyant et loing de tout,n offrand aucun service ,petit dejeunè quelconque non variè,aucune prèocupation du client,a ce prix mieux vaut un guest house.