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Reviews of Windmill Suites Surprise, Ascend Hotel Collection

2.5 out of 5
Windmill Suites Surprise, Ascend Hotel Collection
12545 W Bell Road, Surprise, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1008 reviews" "
Rating 8 - Good. 263 out of 1008 reviews" "
Rating 6 - Okay. 116 out of 1008 reviews" "
Rating 4 - Poor. 43 out of 1008 reviews" "
Rating 2 - Terrible. 27 out of 1008 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with wonderful grassy area for walking my dog.
Stayed 5 nights in Apr 2024

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Berlyn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was cozy. Soft comfortable bed and it’s clean. I would this hotel any day.
Stayed 3 nights in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Sandra Briseno on 25 Apr 2024
thank you for taking the time to review your recent stay. We appreciate your feedback and hope that you can stay with us again soon. Safe Travels !!!

10/10 Excellent

Stanislaw

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast service.
Stayed 3 nights in Apr 2024
Response from Sandra Briseno on 24 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 . We hope to see you back again on your next visit. Safe Travels !!!

10/10 Excellent

Bruce, Lemon Grove

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well maintained.
Stayed 1 night in Apr 2024
Response from Sandra Briseno on 24 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 . We hope to see you back again on your next visit. Safe Travels !!!

10/10 Excellent

Antoine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sandra Briseno on 19 Apr 2024
Thank you for taking the time to review your stay. We appreciate your rating of 10 out of 10. Safe travels!!!

8/10 Good

Christopher, Calistoga

Travelled with family
Liked: Staff & service
The property is very tired. The hallways smelled of mold and/or stale beer. The staff lacked enthusiasm. The gym was lacking some basic items (mats, dumbbell variety, bench).
Stayed 2 nights in Apr 2024
Response from Sandra Briseno on 19 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and will be using it to make improvements. Safe Travels !!!

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service
Very nice motel. Huge suite. Lots of room. Great breakfast. Only issue is the airconditioner was very loud and the filter hasnt been changed in years. Gross
Stayed 1 night in Apr 2024
Response from Sandra Briseno on 19 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and apologize for the ax filter. We will be sharing this feedback with our maintenance department. Safe Travels !!!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the breakfast, and like the suite style rooms. Enjoyed the pool area.
Stayed 3 nights in Apr 2024
Response from Sandra Briseno on 19 Apr 2024
Thank you for taking the time to review your recent stay. We are glad you enjoyed your time at our property. Safe Travels !!!

8/10 Good

chuck

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were amazing. Room was clean and comfortable. With the exception of the pull out bed. The framework was broken and needed to be supported with the couch cushions to be used.
Stayed 4 nights in Apr 2024
Response from Sandra Briseno on 15 Apr 2024
Thank you for sharing feedback about your recent stay . We appreciate your feedback and apologize if the sofa bed was not available for use. We hope that you can stay with us again in the near future. Safe Travels .

2/10 Terrible

Javier

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sandra Briseno on 15 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback .

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price
Stayed 2 nights in Apr 2024
Response from Sandra Briseno on 15 Apr 2024
Thank you for sharing feedback about your recent stay . We appreciate your rating of 5 out of 5 . We hope to see you back again soon . Safe travels !!!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the pool and courtyard. Will stay there again when I come to the area but please fix treadmill and exercise bike in the gym.
Stayed 4 nights in Apr 2024
Response from Sandra Briseno on 15 Apr 2024
Thank you for sharing your feedback with us. W appreciate your comments about our gym , we will have our maintenance take care of those issues. We hope to see you back again . Safe Travels !!!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room layout. Spacious lobby. Wonderful outdoor covered patio.
Stayed 3 nights in Apr 2024
Response from Sandra Briseno on 15 Apr 2024
Thank you for taking the time to review your recent stay and for giving us a rating of 5 out of 5 we appreciate your feedback and hope to see you back again soon . Safe Travels .

8/10 Good

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sandra Briseno on 11 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and we hope to see you back again soon . Safe travels !!!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel several times when visiting the area. The staff is friendly, the property is clean, and I feel safe coming in alone. I will continue to stay here.
Stayed 3 nights in Apr 2024
Response from Sandra Briseno on 11 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and your rating of 5 out of 5. We hope that you can stay with us again on your next trip to Surprise. Safe Travels !!!!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overall experience was good. It's an excellent value given what you get. * Suite: The space is nice to have for a family of 4. I would have preferred a queen size bed. * Pool: It was clean but there were a few stain spots. * Breakfast: It had a good selection and the quality was above average.
Stayed 1 night in Apr 2024
Response from Sandra Briseno on 11 Apr 2024
Thank you for taking the time to review your stay. We appreciate your feedback and we hope that you can stay with us again on your next visit to Surprise !! Safe Travels !!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sandra Briseno on 11 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 and we hope to see you back again soon .Safe Travels !!!

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect! Staff friendly
Stayed 2 nights in Mar 2024
Response from Sandra Briseno on 11 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 . We hope to see you back again soon . Safe Travels !!!

10/10 Excellent

Troy

Stayed 2 nights in Apr 2024
Response from Sandra Briseno on 24 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 . We hope to see you back again on your next visit. Safe Travels !!!

10/10 Excellent

nick

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for us
Stayed 5 nights in Mar 2024
Response from Sandra Briseno on 1 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5. We hope to see you back again soon !!! Safe travels .

10/10 Excellent

Rebecca

Travelled with family
Polite staff, clean rooms
Stayed 4 nights in Mar 2024
Response from Sandra Briseno on 1 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5. We hope to see you back again soon !!! Safe travels .

10/10 Excellent

Annelise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property - room was clean and spacious nice grounds and pool area and hot breakfast included
Stayed 2 nights in Mar 2024
Response from Sandra Briseno on 1 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5. We hope to see you back again soon !!! Safe travels .

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Would stay again.
Stayed 3 nights in Mar 2024
Response from Sandra Briseno on 25 Mar 2024
Thank you for taking the time to review your recent stay . We appreciate your feedback and hope to see you back again soon !!!!

6/10 Okay

Rob

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Sandra Briseno on 22 Mar 2024
Thank you for taking the time to review your recent stay. We will be using this feedback to make improvements. We hope you can stay with us again soon. Safe Travels !!!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean enough to eat off the floor,looks like a new property
Stayed 3 nights in Mar 2024
Response from Sandra Briseno on 22 Mar 2024
Thank you for taking the time to review your recent stay. We are glad you noticed our efforts in cleanliness. We hope that you can stay with us again on your next trip to Surprise, Arizona .Safe Travels!!!

10/10 Excellent

Terrie, Happy jack

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always. Really loved room 134, definitely our favorite!
Stayed 2 nights in Mar 2024
Response from Sandra Briseno on 22 Mar 2024
Thank you for staying with us. We are glad that you enjoyed your stay and even have a favorite room . We appreciate you coming back . See you next time. Safe Travels !!!

10/10 Excellent

Theodore, Olathe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suite for the price. Clever design.
Stayed 2 nights in Mar 2024
Response from Sandra Briseno on 22 Mar 2024
Thank you for taking the time to review your stay. We appreciate your feedback and we hope to see you back again on your next visit to Surprise Arizona. Safe Travels!!!

6/10 Okay

Dustin

Stayed 2 nights in Mar 2024
Response from Sandra Briseno on 11 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and we hope to see you back again soon . Safe Travels !!!

6/10 Okay

Terry

Travelled with family
Disliked: Amenities, property conditions & facilities
Old and need’s maintenance and updating.
Stayed 3 nights in Mar 2024
Response from Sandra Briseno on 22 Mar 2024
Thank you for taking the time to review your stay. We will be sharing this feedback with our team in hopes for improvements . Safe Travels !!!

10/10 Excellent

Karissa

Travelled with family
Very clean. Very friendly. I would come back in a heartbeat and highly recommend!
Stayed 1 night in Mar 2024
Response from Sandra Briseno on 16 Mar 2024
Thank you for your feedback . We are glad you enjoyed your time at our property and we hope to see you back again soon !!!! safe Travels !!!

6/10 Okay

AUDREY, Vancouver

Travelled with partner
Liked: Staff & service
Nice hotel, but a bit worn in the bathroom on the walls, scuffed and marred. Filter in the airflow hadn’t been changed in quite some time. Bed was very nice, it was quiet, pleasant staff.
Stayed 3 nights in Mar 2024
Response from Sandra Briseno on 16 Mar 2024
Thank you for taking the time to review your stay. We apologize if the AC filter in the room was not clean . We hope that you can give our property another chance and stay with us again .

6/10 Okay

Don

Liked: Staff & service
Disliked: Property conditions & facilities
staff was friendly, location was good. carpets were worn and need to be replaced in hallways and room. furniture in room was old and worn, need to be replaced.
Stayed 5 nights in Mar 2024
Response from Jessica on 14 Mar 2024
Thank you for taking the time to review your stay! We appreciate the feedback, we can use it to better our property for the future. We do hope you keep us in mind for any other trips to the area!

8/10 Good

Patti

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jessica on 14 Mar 2024
Thank you for taking the time to review your stay! We appreciate the feedback and will use it to better our property. We do hope you keep us in mind for future stays!

10/10 Excellent

Ronald

Stayed 2 nights in Mar 2024
Response from Sandra Briseno on 1 Apr 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5. We hope to see you back again soon !!! Safe travels .

6/10 Okay

shawn

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirty, smelly common areas and corridors and elevator; nice receptionist; breakfast food okay and average; apples available all the time were excellent; housekeeping service done only if you put card on door; someone put towel over lock mechanism on back door to hotel to bypass security which made us feel unsafe.
Stayed 4 nights in Mar 2024
Response from Jessica on 14 Mar 2024
Thank you for taking the time to review your stay! We appreciate the feedback and will be using it to better our property for the future. And thank you for bringing the towel on the lock to our attention. We apologize for any stress that caused, and will be adding that to the list of things for our employees to keep an eye out for. We do hope you keep us in mind for any future stays.

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept older property.
Stayed 4 nights in Mar 2024
Response from Jessica on 14 Mar 2024
Thank you for taking the time to review your stay! We appreciate the feedback, and do hope you keep us in mind for future visits.

10/10 Excellent

Liliana, antioch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, nice layout, decent breakfast
Stayed 1 night in Mar 2024
Response from Sandra Briseno on 4 Mar 2024
Thank you for taking the time to review your stay. We appreciate your feedback and hope to see you back again soon .

10/10 Excellent

KAREN, Haysville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, clean room. Nice water pressure, amazing breakfast with lots of food choices.
Stayed 4 nights in Feb 2024
Response from Sandra Briseno on 2 Mar 2024
Thank you for taking the time to review your stay. We appreciate your feedback . Safe Travels.

10/10 Excellent

Emerita

Stayed 1 night in Dec 2023
Response from Sandra Briseno on 2 Mar 2024
Thank you for taking the time to review your stay. We appreciate your feedback . Safe Travels.

8/10 Good

CHRISTOPHER

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sandra Briseno on 29 Feb 2024
Thank you for taking the time to review your recent stay. We are glad that you enjoyed your time at our property We hope to see you back again on your next visit to Surprise. Safe Travels !!!!

10/10 Excellent

Barbara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the great pet room! It was very clean and convenient to getting our dog outside. Easy check in and we slept well. The bed was comfortable and I loved the size of the room, it was nice because my husband sleeps later then I so I was able to get up shower and have coffee without disturbing him. Genius layout! Thanks, Barbara
Stayed 1 night in Feb 2024
Response from Sandra Briseno on 29 Feb 2024
Hello Barbara, Thank you for taking the time to review your recent stay. We are glad that you enjoyed your time at our property and the layout of our suites. We hope to see you back again on your next visit to the city of Surprise. Safe Travels!!!

6/10 Okay

Ronald, Albuquerque

Travelled with family
Liked: Cleanliness
Average property
Stayed 1 night in Jan 2024
Response from Sandra Briseno on 29 Feb 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback. Safe Travels !!!

10/10 Excellent

William, Friday Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and close to the ballpark
Stayed 1 night in Feb 2024
Response from Sandra Briseno on 29 Feb 2024
Thank you for taking the time to review your recent stay. We are glad that you enjoyed your time at our property and that we were conveniently located for your activities. Safe Travels !!!!

6/10 Okay

Jim

Travelled with group
Liked: Staff & service
Convenient to the area we were spending our time. Pricey for the accommodations. Entry cards lost their magnetism frequently.
Stayed 4 nights in Feb 2024
Response from Sandra on 19 Feb 2024
Thank you for taking the time to review your recent stay. We apologize if you had an issue with the key cards. We hope to see you back again soon . Safe Travels.

6/10 Okay

Bill

For a property of its age, it was good. Needs a little TLC. Good enough I would come back and a good value for its price. Staff was excellent and very responsive to two requests.
Stayed 1 night in Feb 2024
Response from Jessica on 17 Feb 2024
Thank you for taking the time to review your stay! We're happy to hear you enjoyed some aspects of our property, and you aren't exactly wrong about needing a little TLC in certain places, but rest assured we are working on those areas where we can. We do hope you keep us in mind for future stays!

4/10 Poor

Angie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable Bedding Ran out of clean towels Smelled strange Felt unsafe and eerie Dirty Elevator Mediocre Breakfast
Stayed 2 nights in Feb 2024
Response from Jessica on 17 Feb 2024
Thank you for taking the time to review your stay! We apologize if things weren't fully to your liking during your time with us, and we'll be taking your feedback in order to better our property. We do hope to see you again!

6/10 Okay

Tyrome

Liked: Cleanliness, staff & service
Response from Jessica on 17 Feb 2024
Thank you for taking the time to review your stay! We do hope you keep us in mind for future visits.