Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Baymont by Wyndham Phoenix I-10 near 51st Ave

2.5 out of 5
Baymont by Wyndham Phoenix I-10 near 51st Ave
1242 N 53rd Avenue, Phoenix, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 346 out of 1003 reviews" "
Rating 8 - Good. 286 out of 1003 reviews" "
Rating 6 - Okay. 164 out of 1003 reviews" "
Rating 4 - Poor. 100 out of 1003 reviews" "
Rating 2 - Terrible. 107 out of 1003 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Alonso,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. If you have any further concerns, please don't hesitate to reach out to our management team directly.

8/10 Good

Mazie, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
request to not be near the housekeeping area, its a very noisy and congested area. Ice machine was out of order and no means of getting ice.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Mazie, Thank you for sharing your feedback about your recent stay. We appreciate your input regarding the noise near the housekeeping area. Rest assured we will address this matter internally. Regarding the ice machine, we apologize for any inconvenience caused and suggest reaching out to our management for further assistance.

6/10 Okay

Randy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel room had weird flooring, like they had dropped laminate over an old (unremoved?) carpet, so the floor bounced up and down as you walked in it, and there were little troughs where it looked like mop water had pooled. The view out the window was a dirt lot with logs from a tree that might have been cut down, then the fence separating you from the very nearby freeway. Too loud, but generally clean with a friendly staff. If you need to be next to the freeway (we did) it's an affordable option, but lacking that need I probably wouldn't stay there again.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Randy, We appreciate your detailed feedback regarding your recent stay. We are glad to hear you found our staff friendly and the hotel generally clean. Please consider reaching out to management with any concerns regarding the room condition for future improvements. We understand your preference for a quieter location and hope you keep us in mind for any future travels.

6/10 Okay

Diane

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Hello, I had my assistant call and confirm my reservation. The person on the phone was rude I was told and, even after my reservation was confirmed, when we got there they had canceled it due to some credit card situation - the front desk actually confirmed it the day before (not is such a nice way either). The fellow at the desk did get us in and it worked out but Unfortunately, I would not stay there again.
Stayed 2 nights in Apr 2024
Response from Manager on 7 May 2024
Hello Diane,We regret to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is valuable to us, and we will address the communication issues that you encountered. We strive to provide excellent service and hope for the opportunity to better serve you in the future.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Manager on 8 May 2024
Hello Ana,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon for another memorable stay!

10/10 Excellent

ana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very nice. only thing is room clean too late. but good staff
Stayed 4 nights in Apr 2024
Response from Manager on 7 May 2024
Hello ana,We are delighted to hear you appreciated our friendly staff. Your feedback on room cleanliness is duly noted for our continuous improvement. We value your insights to enhance our services for future visits.

8/10 Good

Dawn

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
It was tucked away from traffic. The air conditioner control on the wall didn’t work and front desk staff didn’t know how to operate it. Fortunately we were able to use the controls on the air conditioner to change the temperature because the room was too hot. Overall it was a decent experience.
Stayed 4 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Dawn,Thank you for sharing your recent stay with us. We're pleased to hear you found our location peaceful. We appreciate your feedback regarding the air conditioner control and will look into this further. Our team strives to ensure our guests have a comfortable stay. We hope to welcome you back for an improved experience in the future.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Alejandro,We are very happy to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us.

10/10 Excellent

Julio Cesar

Liked: Amenities
Clean, personnel attentive
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Julio Cesar,We're pleased to hear that you found our hotel to be clean and that our staff was attentive during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. Should you have any further comments or suggestions, please don't hesitate to reach out to our management team. Thank you again for choosing to stay with us.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Erica,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

10/10 Excellent

byron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, and nice breakfast
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello byron,We are delighted to hear that you enjoyed our clean rooms and breakfast offerings. Your feedback is greatly appreciated as we constantly strive to provide our guests with a pleasant experience. We hope to welcome you back for another enjoyable stay soon.

2/10 Terrible

Harjinder

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's not what condition they showed online not Happy I'm going to stay a night coz i drove 14 Hours from my home to here. So I'm super tired 😫 But i like to get the refund if that is possible and thank you
Stayed 1 night in Apr 2024
Response from Manager on 18 Apr 2024
Hello Harjinder, We're disappointed to hear about your experience and appreciate your feedback. Please reach out to our management team directly for further assistance with your concerns. We hope your future travels are smoother.

6/10 Okay

Jason

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Thankfully stayed for just one night. The entire hotel smelled of marijuana smoke. Then when we arrived to our room we realized it was the source of the smell. Thankfully there was a vacant room we switched to. The staff was glad to share that the smell must have been from the fact the a biker occupied almost the entire hotel the previous night and were smoking throughout the hotel. We will never stay again. To add, there were several homeless people walking around outside the hotel
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Jason, We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable environment for all our guests is a top priority. We appreciate you bringing this to our attention and will address the issue internally. Your feedback helps us improve our services for future guests.

6/10 Okay

Teg

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not up to the standards. Bathrooms are dirty with just sink only. No counter top
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Teg, Thank you for sharing your feedback with us. We appreciate your input on our bathroom facilities and will review this with our team for future improvements. If you have any further comments or concerns, please feel free to reach out to us directly.

10/10 Excellent

Maricruz

Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Maricruz,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 9 Apr 2024
Hello Gretchen,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Richard,We are thrilled to hear that you had a wonderful stay with us! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Nelinda

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Nelinda,We appreciate your feedback and regret any inconveniences you may have encountered. We value your input and will share your comments with our team for further improvement. Our goal is to provide a seamless experience for all our guests.

10/10 Excellent

Nelinda

Liked: Cleanliness
Good
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Nelinda,We appreciate your feedback and regret to hear about your experience. Rest assured, guest feedback is valuable to us, and we will address your concerns for future improvements. Feel free to reach out to our management team for further assistance.

8/10 Good

Shaelynn. M, Farmington

Liked: Cleanliness, staff & service, property conditions & facilities
W
Stayed 2 nights in Mar 2024
Response from Manager on 3 Apr 2024
Hello Shaelynn. M, We are sorry to hear that your recent experience did not meet your expectations. Your feedback is important to us, and we will share your comments with the team for their review and improvement. Our goal is to ensure all guests have a pleasant stay with us.

8/10 Good

Donna, Atlanta

Stayed 1 night in Mar 2024
Response from Manager on 18 Apr 2024
Hello Donna, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Juanita

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
nothing
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Juanita, We are sorry to hear that your stay did not meet your expectations. We appreciate your feedback and will make sure to address any concerns raised with our team. Please feel free to reach out to our management team directly to discuss your experience in more detail.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay at again
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Stephanie,We are delighted to hear that you would consider staying with us again. Your feedback is valuable to us, and we hope to welcome you back in the future. Thank you for sharing your experience with us.

4/10 Poor

Pamela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Pamela, We appreciate you taking the time to share your experience with us. If there are any specific concerns you would like us to address, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Robert, Lynnwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of traffic noise overnight. The breakfast area is small but Joanne was a diligent, friendly and hard-working person who always strived to keep the area clean and the guests happy.
Stayed 9 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Robert, We apologize for any inconvenience caused by external noise. We're glad to hear Joanne's exceptional service made your stay more enjoyable. Your feedback helps us improve our guests' experience in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was kind of off the beaten path
Stayed 2 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Debra,We appreciate your feedback and regret that our location did not meet your expectations. Our hotel strives to offer a peaceful retreat away from the hustle and bustle of the city center. If you prefer a more central location next time, we recommend researching our sister properties for accommodation closer to main attractions. Thank you for staying with us.

4/10 Poor

BERNADINE

Stayed 1 night in Feb 2024
Response from Manager on 9 Mar 2024
Hello BERNADINE,We're sorry to hear you didn't fully enjoy your stay with us. Please don't hesitate to reach out to us with any specific feedback you may have so we can address any issues you encountered and improve our services.

8/10 Good

kevin l.

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello kevin l., Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Melissa

Travelled with partner
The price was good. The area around it was fairly decent. Our door closure was off so we had to slam door to shut it. It was crooked so the outside light signed through. The walls were paper thin so we could everything! The room was ok. The bathroom needs some counter space. There was nothing to put you toiletries on. The staff was exceptional though. Very friendly and accommodating.
Stayed 3 nights in Feb 2024
Response from Manager on 5 Mar 2024
Hello Melissa, Thank you for sharing your feedback with us. We appreciate your positive comments on our pricing, location, and friendly staff. We have noted your observations on the door closure and soundproofing and will address them accordingly. We value your input as it helps us improve the guest experience for future visitors.

2/10 Terrible

Ryan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Ryan, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues. We value your input and hope to improve your next stay with us.

2/10 Terrible

Annabelle

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very disappointing as I have stayed at other Beaumont's and this is really bad that I rather check out early than stay the whole 4 nights
Stayed 4 nights in Feb 2024
Response from Manager on 5 Mar 2024
Hello Annabelle, We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us and will be shared with our team for further improvement. If you wish to discuss your stay further, please feel free to reach out to our management team. Thank you for sharing your concerns with us.

8/10 Good

Jon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The bathroom walls had some minor stains/discoloration and in general needed some touch up work. Overall the room was decent for the price. The staff always had a smile and was happy to chat with anyone.
Stayed 2 nights in Feb 2024
Response from Manager on 6 Mar 2024
Hello Jon, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. Your comments about the bathroom will be passed on to the appropriate team for their review. We strive to provide a positive experience for all our guests and hope to welcome you back in the future.

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy and the gentleman checking us in was very nice, The rooms were clean and it was right off the freeway. The traffic was a little loud but we were so tired.
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Camille,We're delighted to hear your check-in experience was smooth and that you found our rooms to be clean. Being conveniently located near the freeway offers ease of access for many guests. We understand that traffic noise can sometimes be bothersome but hope it didn't detract too much from your stay. Your feedback is valuable to us.

10/10 Excellent

kenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was having some doubts because of the past reviews from last year. They must be under new management because non kf those issues were seen. It was really easy to check out, my husband forgot his razor and i asked if by any chance they had some for sale. They gave me a complimentary razor with shaving cream and toothbrushes woth toothpaste. I heard absolutely no noise !!! I would definitely stay there.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello kenia,We are pleased to hear that you had a positive experience during your recent stay with us. We strive to provide excellent service and amenities to all our guests. If you have any further feedback or need assistance in the future, please do not hesitate to reach out to us. Thank you for sharing your feedback, and we look forward to welcoming you back soon!

6/10 Okay

Corey, Saint Paul

Liked: Cleanliness
Disliked: Amenities
Very dark area, pool gate didn’t work with the key, had to get staff to open. Room key did not work on side exit/entrance door. Staff was friendly but reserved, hotel was clean but old. Location was not good.
Stayed 4 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Corey,We appreciate your feedback and apologize for any inconvenience during your stay. Our team will address the issues with the pool gate and room key for future guests' convenience. We strive to maintain a clean environment and provide friendly service. Thank you for sharing your experience with us.

4/10 Poor

LANE

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The fan in the bathroom was extremely noisy along with the pipes in the shower. The air/heating unit would not shut off and constantly came on all night long. Couldn't get a good night's sleep in four days.
Stayed 4 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello LANE, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Please know that we value your comments and will share them with our team for further review and improvement. Our goal is to ensure all guests have a comfortable stay.

6/10 Okay

ALFREDO AGUSTIN, Edmonton

Liked: Staff & service
Nice staff, small swim pool, noisy due to the busy highway
Stayed 3 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello ALFREDO AGUSTIN, We appreciate your feedback on our friendly staff and pool. We apologize for any inconvenience caused by external noise. Your input helps us improve our guest experience for the future.

8/10 Good

Todd

Liked: Cleanliness, staff & service
Disliked: Amenities
Ultimately was good. Some sketchy people in the neighborhood.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Todd, Thank you for sharing your feedback about your recent stay. We're glad to hear that your overall experience was positive. We understand that the neighborhood may have seemed concerning at times, but we always prioritize the safety and comfort of our guests. We appreciate your support and hope to welcome you back in the future.

8/10 Good

Nicholas

Rooms were very clean and staff was great! My only complaint was that the water in the shower was barely warm my 3 day stay.
Stayed 3 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Nicholas, Thank you for your feedback on the cleanliness of our rooms and the great service provided by our staff. We apologize for any inconvenience you experienced with the water temperature during your stay. We appreciate your valuable input and will make sure to address this issue with our maintenance team to ensure a comfortable experience for future guests.

4/10 Poor

Taylor

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Owner was friendly. Inside the site looks like it is from a horror movie.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Taylor, Thank you for sharing your feedback with us. We appreciate your positive remark about the friendly owner. Although we strive to create a unique atmosphere, we regret to hear that the interior did not meet your expectations. We value your input and will take it into consideration for future enhancements.

2/10 Terrible

Dominic

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Tv remote missing parts, door falling off hinges. Smelled like urine, zero noise isolation due to door falling off hinges. Sounded like people next door were literally in our room. I don’t complain much or leave bad reviews, but this place has 4 stars on Expedia which is extremely misleading.
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Dominic, We are sorry to hear about the issues you experienced during your stay at our hotel. Our team strives to provide a comfortable and pleasant experience for all guests, and this certainly does not reflect our standards. We appreciate your feedback and apologize for any inconvenience caused. Please feel free to contact our management team directly so we can address your concerns.

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Arthur,We appreciate you choosing our hotel for your stay. If you have any feedback or concerns about your experience, please feel free to reach out to us directly. We value your input and look forward to serving you again in the future.

10/10 Excellent

Elsye Antonio

Stayed 3 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello Elsye Antonio,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide excellent service and ensure that all our guests have a memorable stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We would love to welcome you back in the future.

2/10 Terrible

Ronnette

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel appears okay from outside looking in I was supposed to stay 2 nights but I checked out after my first day because I ran into 2 huge Cockroaches in the bathroom…. There was also traffic noise from the freeway and the coffee served with continental breakfast was burnt and tasted disgusting I could have tolerated the noise and the coffee which I threw out but I couldn’t tolerate the large roaches
Stayed 2 nights in Feb 2024
Response from Manager on 8 Feb 2024
Hello Ronnette, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you encountered during your stay. Please rest assured that we take this matter seriously, and we have shared your concerns with our pest control team to address the issue. We would have been more than happy to assist and accommodate you further had we been informed during your stay. We appreciate your understanding and hope you will give us another opportunity to provide you with a more enjoyable experience in the future.

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and fresh thank you!
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Mario,Thank you for your kind feedback! We take great pride in maintaining a clean and fresh environment for our guests. We appreciate your recognition and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Michael,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even being so close to I-10 with a room facing the interstate the hotel was quiet. The staff was incredibly friendly and the property was clean. Overall good value for the price. We enjoyed our stay.
Stayed 3 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Sara,Thank you for choosing our hotel for your recent stay near I-10! We appreciate your kind words about our friendly staff and clean property. It's wonderful to hear that you found it quiet and had a good overall experience. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service...
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello victor,We are delighted to hear that you enjoyed our excellent service during your stay at our hotel. Our team works hard to ensure that every guest has a memorable experience. We appreciate your kind words and hope to welcome you back again soon.

10/10 Excellent

Roberto and Tatiana

very good
Stayed 2 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Roberto and Tatiana,Thank you for your positive feedback! We're glad to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back in the future.