Fridge, microwave, stovetop, dishwasher

Reviews of Sonesta Simply Suites Phoenix Tempe

2 out of 5
Sonesta Simply Suites Phoenix Tempe
1335 W Baseline Rd, Tempe, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 419 out of 1008 reviews" "
Rating 8 - Good. 258 out of 1008 reviews" "
Rating 6 - Okay. 141 out of 1008 reviews" "
Rating 4 - Poor. 78 out of 1008 reviews" "
Rating 2 - Terrible. 112 out of 1008 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Maureen

Business traveller
Liked: Amenities
Room clean, hallway light did not work when I checked in. Refrigerator and AC made noise all night. Take ear plugs if you’re a quiet sleeper.
Stayed 2 nights in May 2024
Response from Customer Service on 27 May 2024
Maureen, thank you for choosing Sonesta Simply Suites Phoenix Tempe. We're pleased to hear that you found your room clean. We appreciate your feedback regarding the hallway light and the noise. Your comments are valuable to us, and we strive to provide the best possible experience for our guests. We're looking forward to welcoming you back.

8/10 Good

Jason Genova and Tylynn

Travelled with partner
Liked: Staff & service
Some of the appliances in the room were dirty.
Stayed 5 nights in May 2024
Response from Customer Service on 27 May 2024
Jason, thank you for sharing your feedback. The team at Sonesta Simply Suites Phoenix Tempe prioritizes cleanliness, and they will look into the issue mentioned. It’s great to hear from guests so they can continually improve. They hope to welcome you back for an even better stay.

6/10 Okay

Nancy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Staff not friendly, room was ok, the building itself and hallways were dirty.. I asked for a 1 hour late checkout and was told it would be $40 extra?? I wouldn’t stay here again
Stayed 2 nights in May 2024
Response from Customer Service on 26 May 2024
Nancy, thank you for your feedback. The concerns you raised are concerning to us, and we strive to ensure a more satisfying experience for all our guests. Your comments have been shared with the appropriate team members to help improve our services. We appreciate your insights and hope you reconsider visiting us in the future for a better experience.

8/10 Good

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Room had a little wear and tear but everything was clean and functional.
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Cathleen,Thank you for your kind words about our friendly team members at Sonesta Simply Suites Phoenix Tempe. We are pleased to hear that everything in your room was clean and functional. We appreciate your feedback and hope to welcome you back soon for an even better stay.

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities
Deadbolt on door got stuck. It took me 20 minutes to get out of my room. Entire floor constantly smelled like weed. Paint was peeling off the walls in the bathroom. Parking lot seemed to be a hangout spot for people walking down Baseline rd including people sleeping in their cars in the parking lot overnight. You also have to pay for parking which was not disclosed prior to me booking here. Overall, I wish I had spent the extra cash to stay at a more reputable hotel.
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Ryan,Thank you for sharing your experience. The concerns you raised about the door, odor, and condition of the bathroom are being reviewed by our maintenance team. Our team is also aware of the parking situation and is taking steps to address it. We appreciate your feedback, which helps us to improve. Should your travels bring you back to the area, we hope you will reconsider and give us another chance.Safe travels,The Management Team

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Daisy, thank you for your excellent rating! Our team at Sonesta Simply Suites Phoenix Tempe is thrilled to know you enjoyed your stay. We're looking forward to welcoming you back.

8/10 Good

PAUL, Oregon City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice no frills property if you need to stay a couple days. Coffee Laundry and workout room provided
Stayed 4 nights in May 2024
Response from Customer Service on 18 May 2024
Paul, thank you for taking the time to share your thoughts. The team at Sonesta Simply Suites Phoenix Tempe is pleased to hear you had a pleasant stay and found our amenities useful for your needs. We're looking forward to welcoming you back soon.

6/10 Okay

Cheryl

Business traveller
Liked: Staff & service
Disliked: Amenities
It was okay. Not a place I would recommend to anyone. It served the need at the time.
Stayed 6 nights in May 2024
Response from Customer Service on 17 May 2024
Cheryl, thank you for sharing your thoughts. It's important to us that our guests have a satisfactory experience. We appreciate your feedback and will use it to improve. Safe travels in the future.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, nice and quiet…. Simple room. Will definitely stay there again.! Staff was nice
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Jose, it's great to hear that you appreciated the tranquil atmosphere at Sonesta Simply Suites Phoenix Tempe. We're delighted that you found our rooms fitting to your needs and our team members to be pleasant too. We eagerly anticipate your next stay. Thank you for your review.

6/10 Okay

Leif

Needs renovation
Stayed 7 nights in May 2024
Response from Customer Service on 14 May 2024
Leif, we appreciate you taking the time to share your thoughts. Please know that we constantly strive to refresh our accommodations for a comfortable stay. Your suggestion is indeed valuable to us and it will be considered in our plans for future improvements. We'd be delighted to provide you with a more satisfying experience on your next visit.

8/10 Good

Silviu

Business traveller
Overall it was good
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Silviu, thank you for sharing your experience at Sonesta Simply Suites Phoenix Tempe. We're pleased to hear your stay was satisfactory, and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was clean quit confterble pretty nice
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Sara, thank you for sharing your delightful experience at Sonesta Simply Suites Phoenix Tempe. We are thrilled that you found our hotel clean, peaceful, and comfortable. Our team strives to provide a welcoming ambiance and we're pleased that we met your expectations. Do come to stay with us again when you are in the area.

6/10 Okay

Teresa

Liked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Teresa, thank you for taking the time to provide us with your feedback. Even though your review did not include any specific details regarding your stay, we appreciate you rating us. If there are any aspects of our service that didn’t fully meet your expectations, feel free to share more details when it's convenient for you. We're committed to enhancing our guests' experiences and your input can be invaluable for us.

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 18 nights in Apr 2024
Response from Customer Service on 13 May 2024
Thanks for the perfect rating, Adam! We can't wait to see you again soon for another amazing experience at Sonesta Simply Suites Phoenix Tempe. Have a great day!

2/10 Terrible

Christopher, Fort Collins

Disliked: Cleanliness, property conditions & facilities
Some sort of insect tore me up . I look like I got shot with 100 BB's. It itches so bad. I am now medicating it. Not one word from hotel management about it. Id rather sleep in my vehicle than stay in that hotel again. The other Sonesta's have been fine ,This one. NO WAY
Stayed 12 nights in Apr 2024
Response from Customer Service on 9 May 2024
Christopher, we deeply regret hearing about your experience and understand your disappointment. We strive to provide a clean and comfortable environment for our guests, and it's very concerning that this wasn't reflected in your stay. Please know, we take such feedback very seriously and we've immediately addressed your concerns with our team to ensure that this is an isolated incident. We appreciate you bringing this to our attention, and would be grateful for the opportunity to improve your impression of us in the future.

10/10 Excellent

Jonathan, Rosenberg

Stayed 2 nights in Apr 2024
Response from Customer Service on 27 May 2024
Jonathan, thank you for your high rating! The team at Sonesta Simply Suites Phoenix Tempe is delighted you enjoyed your stay. We're looking forward to welcoming you back soon!

2/10 Terrible

Ray

Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
We appreciate you taking the time to share your feedback, Ray.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After my stay I had an additional charge on my credit card. After inquiring about it the hotel told me it was for parking. This charge was never discussed or informed to me when I was checking in or checking out. Very disappointing to see this charge. The room was dirty. The bathroom floor had not been cleaned or mopped. Towels stained and dirty as well.
Response from Customer Service on 3 May 2024
Anthony, we appreciate your time to share feedback regarding your recent stay. It's regrettable to learn about the unexpected parking charge and perceived lack of prior information, and we sincerely apologize for any inconvenience caused. Regarding your remarks about room cleanliness, it's truly unfortunate this wasn't up to our usual standards. We assure you that we are working diligently with our team members to prevent such issues in the future, whilst ensuring a more seamless communication process regarding additional charges.

6/10 Okay

Celeste

Travelled with partner
Liked: Staff & service
It was an average hotel , but no available business office or ice machine. More of an extended stay hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Celeste, thank you for your feedback. It seems your stay was not fully satisfying due to certain limitations in facilities. While our aim is to provide comfortable extended stays, we understand guests may appreciate additional services such as a business office. For future reference, you will find most rooms are equipped with refrigerators that include a small ice maker. Your insights help us improve. We hope for another opportunity to exceed your expectations.

10/10 Excellent

Brittany

Stayed 1 night in Apr 2024
Response from Customer Service on 21 May 2024
Brittany, thanks for your rating! The team at Sonesta Simply Suites Phoenix Tempe is delighted to know you had a great stay. We hope to welcome you back soon!

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness
Low rate & rooms were clean with coffee pot
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Nicole, thank you for taking the time to share your experience. We're glad to hear our clean accommodations and in-room amenities, such as the coffee pot, met your needs. We continue to strive for excellence and would value the opportunity to make your next stay even more enjoyable.

10/10 Excellent

Angelica, Thornton

Travelled with partner
Liked: Staff & service
The location was great, and overall, it was a great experience.
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Angelica, thank you for sharing your experience at Sonesta Simply Suites Phoenix Tempe. It's delightful to hear that our convenient location and overall service lived up to your expectations. We strive to ensure our guests enjoy their stay with us, and it seems like we did just that for you. We hope to welcome you back to our hotel in the near future.

8/10 Good

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I wish I knew is that Phoenix is very spread out and that its not easy to get to downtown with transportation. If you are not looking to go where the action is and just want to realax and shop its the perfect location. Walking distance to Arizona Mills.
Stayed 5 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Jade, we're pleased to hear that Sonesta Simply Suites Phoenix Tempe served as a comforting place for relaxation and shopping enjoyment given its proximity to Arizona Mills. Your note regarding local transportation is valuable, and it's beneficial for guests planning different activities during their stay. We trust the spaciousness of Phoenix added to your unique experience and look forward to welcoming you back for another pleasant stay.

8/10 Good

Della, Tucson

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, my stay was great. It's right near plenty restaurants/shopping, US60 & I-10. Housekeeping never came to our room & there's $5/day parking charge that was not mention in the reservation confirmation.
Stayed 5 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Della, we're glad to hear that your stay at Sonesta Simply Suites Phoenix Tempe was satisfying overall, and that our convenient location offered easy access to numerous amenities. We understand the concerns around housekeeping services and parking fees. As we strive for full transparency regarding our services, we'll take your feedback into account to improve our booking experience and on-site communication. We appreciate you choosing us and hope to host you once again.

2/10 Terrible

Donoven Ernesto

Stayed 3 nights in Apr 2024
Response from Customer Service on 12 May 2024
We appreciate your feedback, Donoven.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

Johnny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Thank you for the great rating, Johnny!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Simply Suites Phoenix Tempe! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Brittany

Stayed 1 night in Apr 2024
Response from Customer Service on 12 May 2024
Brittany, thank you for choosing Sonesta Simply Suites Phoenix Tempe. It's a delight to hear you had a wonderful experience with us. We appreciate your high rating and look forward to welcoming you back on your next visit.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff excellent
Stayed 6 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Theresa, it's uplifting to hear that you found the team at the front desk of Sonesta Simply Suites Phoenix Tempe to be exceptional. We appreciate your positive feedback and look forward to welcoming you back on your next trip to Phoenix.

10/10 Excellent

jan

Travelled with partner
Liked: Amenities
The room was clean, fully stocked, bed comfortable, room darkening drapes worked very well, a/c & heat, beautiful. I would Definitely recommend Sonesta Simply Suites!!!!!!! Prices Very Resonable!
Stayed 4 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Jan, it's truly rewarding to hear such kind words about Sonesta Simply Suites Phoenix Tempe. We're pleased that you found the rooms to be clean and well-equipped, enjoyed the comfort of the bed, and took advantage of our climate control system. We appreciate your recommendation and find your comments on our reasonable pricing encouraging. We eagerly anticipate your next stay with us. Thank you.

8/10 Good

Danielle

Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Danielle, thank you for your 4-star rating of Sonesta Simply Suites Phoenix Tempe. We're delighted to see that you found value in your stay with us. If you have any further comments or insights to enhance our guest experience, do feel free to share. Looking forward to welcoming you back in the near future.

10/10 Excellent

ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Best prices for a suit
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Ariana, it's fantastic to hear that you found the prices at Sonesta Simply Suites Phoenix Tempe to be value for money for our suites. We take pride in providing our guests with excellent services at reasonable rates. We hope to see you again soon.

6/10 Okay

Citlalli

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Citlalli,We acknowledge your feedback and regret to hear that your stay did not meet your expectations. We hope for the opportunity to better serve you in the future. Rest assured, we are committed to continuously improve our services and guest experiences. Thank you for your time.

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeway exits. For the most part quiet. Many options around for many things.
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Teresa, it's a joy to know you appreciated the convenient location of Sonesta Simply Suites Phoenix Tempe and found your stay mostly peaceful. We're thrilled you found the range of options in the surrounding area useful. We hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service
This property was located within a mile to major highways so we could get all over the area very easily. Rooms were quiet with wonderful kitchens. Staff was TERRIFIC! Lots of restaurants and groceries nearby. the property was a wee-bit shopworn but the value, location, and staff made it well worth it. Pool and pool area were wonderful.
Stayed 9 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Rebecca, it's fantastic to hear you appreciated Sonesta Simply Suites Phoenix Tempe's convenient location, serene rooms, complete with fabulous kitchens, and our team members who always strive to provide exemplary service. We're glad the multitude of nearby restaurants and grocery stores served your needs well. Although some areas of the hotel may have a lived-in charm, we're delighted the value offered, combined with our wonderful pool area, exceeded your expectations. We look forward to your next visit.

2/10 Terrible

Paulina

Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived we waited over 30 min in the door because there was nobody in the desk to open the door. We contacted the 1800 number and they didn’t answer them either she kept telling me that they were short staffed which i understand but leave at note at the door at least we arrived at 1am and waiting there was not fun! As we were tired, and the employee still had an attitude as if it was our fault.
Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Paulina, we regret hearing about your experience upon arrival. A delay in checking in with no immediate help available is certainly not the standard of service we aim to provide. While we value the efforts of our team members, we understand that communication regarding staffing issues should have been better handled. We assure you that your feedback will be taken seriously to review our practices and prevent this from repeating in the future. Our priority is always to provide a smooth and pleasant stay for our guests. We certainly hope for another opportunity to make a better impression.

8/10 Good

Braden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for extended stays.
Stayed 24 nights in Feb 2024
Response from Customer Service on 25 Mar 2024
Braden, it's wonderful to hear that Sonesta Simply Suites Phoenix Tempe served as an ideal home away from home during your prolonged visit. We appreciate your feedback and hope to welcome you back in the near future.

6/10 Okay

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but it smelled weird.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Thank you for sharing your feedback, Dillon!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

4/10 Poor

Nan, Gardnerville

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Pool was closed due to repairs. No mention on Expedia. I am allergic to dog dander, and they could not guarantee me a non-pet room. They suggested we move to sister property, but they would not honor the original rate. No more Sonesta Hotels for me. They used to be one of my favorite hotel companies.
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Nan, it's unfortunate to hear about your recent experience. Issues regarding pool maintenance can sometimes be unavoidable, and we apologize it impacted your stay. With respect to your concern about the pet-friendly environments, we aim to accommodate all our guests' needs and sometimes, it can be challenging to assure the room specific requests. We understand the sister property rate difference might have been unexpected, and we express regret for any misunderstanding. It's disheartening to hear that we've fallen short of your expectations, as our aim is to provide excellent service. We hope you reconsider, allowing us another opportunity to deliver a better experience in the future.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport. Clean. Great room
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Brian, we're thrilled to hear you enjoyed your stay at Sonesta Simply Suites Phoenix Tempe. Thank you for noting our convenient location, cleanliness, and appealing accommodations. We look forward to welcoming you back for another great experience.

8/10 Good

kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that there’s a kitchen. We also enjoyed the hot tub and a workout room. It’s about 10 minutes from the airport, close to restaurants and a movie theater. It’s centrally located so we could get to a lot of the Spring Training games. It could use a facelift but it worked out well.
Stayed 4 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Kathleen, thank you for taking the time to share your feedback. It's wonderful to read that you appreciated having a kitchen in your room and enjoyed our on-site amenities like the hot tub and workout room. We're glad that the Sonesta Simply Suites Phoenix Tempe's location near the airport and many local attractions was convenient for your Spring Training games visits. Noted your point on a potential update, indeed, we continuously aspire to enhance guest experiences. We hope to have you back for an even better stay next time.

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Joseph, we've noticed your rating and it's clear we have not met your expectations during your stay. Your feedback is of great importance and we aim to improve our services consistently. We hope you'll consider staying with us again for a more satisfying experience.

2/10 Terrible

Suzanne

Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
We appreciate your feedback, Suzanne.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Poor

Bartholomew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much good to say here. Property old and furnishing worn out. Found dead bugs in the cabinets holding plates and glasses. But the worst was the smell — a combination of wet dog and pet urine. No cleaning service unless you are there for a week.
Response from Customer Service on 10 Mar 2024
Bartholomew, we appreciate you taking the time to share your feedback. It's disheartening that your experience did not meet the level of satisfaction we strive to provide. We're surprised to hear of the odour issue and the condition of the furnishing; we certainly aim for higher cleanliness and comfort standards. Also noted is your comment about the cleaning schedule, which we adjust based on length of stay. Rest assured we're evaluating your feedback to make necessary improvements. We hope to have the chance to demonstrate our usual high standards should you choose to stay with us again.

6/10 Okay

James, Snowflake

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Amenities
It was ok. Not the friendliest staff. Door slammed. Shower head was awful. No fresh towels or any room attention in four night stay.
Stayed 4 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
James, thank you for sharing your feedback. We regret to hear that you experienced some challenges during your stay, particularly with the room upkeep and noise disturbances. It's also disheartening to learn that our team members didn't meet your expectations in terms of hospitality. We're definitely taking note of your comments for further improvements and we remain committed to offering memorable stays for our guests. We hope you'll give us another opportunity in the future.

10/10 Excellent

Norbert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean very affordable suite, with basic cooking utensil ready to cook breakfast lunch or dinner and a fridge. Friendly, solutions oriented staff as I had to make adjustments. Highly recommended for the business traveler, who also needs a little office space. Make sure you check in to the right location - there is another one half a mile away...
Stayed 1 night in Dec 2023
Response from Customer Service on 9 Mar 2024
Norbert, thank you for taking the time to leave such a wonderful review. It's delightful to hear that you found the suite at Sonesta Simply Suites Phoenix Tempe to be spacious, immaculately clean, and well-equipped for your needs. We're thrilled that our team members were able to assist with your adjustments and that you appreciated the additional office space. Your recommendation means a lot to us, and we look forward to welcoming you back on your next business trip. Please do contact us directly if you need assistance with the location again in the future.

6/10 Okay

Michael

Disliked: Staff & service
Property was just average. There were no amenities at all.
Stayed 10 nights in Feb 2024
Response from Customer Service on 9 Mar 2024
Michael, thank you for sharing your experience. It's apparent your stay was satisfactory, but fell short in terms of available amenities, which certainly adds to the overall appeal of a hotel stay. We are consistently seeking opportunities to enhance our offerings and we appreciate your feedback. Should you choose to return, we hope to offer a more enriching visit.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was big with a really nice kitchenette.
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Christine, it's delightful to know that you appreciated the spacious suite and well-equipped kitchenette at Sonesta Simply Suites Phoenix Tempe. We hope your stay was comfortable and we look forward to welcoming you back soon.

6/10 Okay

Robin

Liked: Staff & service
Disliked: Property conditions & facilities
Property is old and warn out
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Robin, while we appreciate your feedback, it is disheartening to learn that our property may have not lived up to your expectations. From your words, perhaps a touch of renovation could have enhanced your stay. We assure you that we are committed to improving every aspect of our guest experience, and we'll certainly take your comments under consideration. We sincerely hope you will give us another opportunity in the future.

2/10 Terrible

Hak

Found roche , shower old , water drain not good, Elevator not working
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Hak, we're deeply sorry to hear about the issues you faced during your stay. We understand that encountering pests, having problems with a dated shower and slow drainage can be inconvenient, and it is not representative of the experience we strive to offer. We further apologize for the inconvenience with the elevator. Your feedback is crucial to us, and we will use it to improve. We hope for a chance to offer you a more satisfactory experience in the future.

6/10 Okay

Steven

Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Customer Service on 8 Mar 2024
Thank you for the feedback, Steven.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.