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Reviews of Sonesta Select Phoenix Camelback

3 out of 5
Sonesta Select Phoenix Camelback
2101 E Camelback Rd, Phoenix, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1004 reviews" "
Rating 8 - Good. 288 out of 1004 reviews" "
Rating 6 - Okay. 89 out of 1004 reviews" "
Rating 4 - Poor. 29 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

John

Travelled with partner
Nice property, but was not overly impressed with the dirty carpet and professionalism of the staff. Just common sense stuff. Pool closes at 9:00 and the lights were not on over the pool. Other wise it was all ok but just needs a bit of a facelift. Oh one other think. The toilets have a little water in them I am sure for water savings. Doesn’t clean the toilet if you know what I mean. Gets disgusting and also uses more water to flush then the normal toilet in my house that does have enough water in the bowl. Don’t like this at all.
Stayed 4 nights in May 2024
Response from Customer Service on 10 May 2024
John, it's unfortunate to learn that your stay did not fully meet your expectations due to concerns with the carpet cleanliness and colleague interaction. We regret to hear about the issues with the pool lighting and close time. Your insights regarding our toilets are valuable and will be noted for future adjustments. There's always room for improvement, to meet and exceed guest expectations, and your comments will assist us on that journey. We do hope for the opportunity to provide a more satisfying experience on your next visit.

8/10 Good

Erin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location!
Stayed 4 nights in Apr 2024
Response from Customer Service on 8 May 2024
Erin, it's wonderful to hear you appreciated Sonesta Select Phoenix Camelback's strategic location. We aim to provide convenience to all our guests. Look forward to welcoming you back anytime you visit Phoenix!

8/10 Good

Dahena

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Dahena, it's wonderful to hear that you appreciated the location of Sonesta Select Phoenix Camelback. We certainly agree that our hotel is ideally situated. We look forward to welcoming you back for your next visit.

10/10 Excellent

Merideth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean and quiet.
Stayed 2 nights in May 2024
Response from Customer Service on 6 May 2024
Merideth, thank you for choosing Sonesta Select Phoenix Camelback. Your compliments on our quiet atmosphere and cleanliness are greatly appreciated. We're glad that our prime location added to the quality of your stay. We look forward to welcoming you back in the future.

8/10 Good

Isabel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenient shopping and dining options... loved that it was close to Biltmore golf course...
Stayed 3 nights in May 2024
Response from Customer Service on 6 May 2024
Isabel, it's great to hear you appreciated the amenities near Sonesta Select Phoenix Camelback. It's a perk that the Biltmore golf course is within such a short distance. We hope that you'll visit us again on your next golf trip. Safe travels!

8/10 Good

David, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price and quiet rooms
Stayed 2 nights in May 2024
Response from Customer Service on 6 May 2024
David, thank you for choosing the Sonesta Select Phoenix Camelback. We're thrilled to hear you appreciated our reasonably priced accommodation and peaceful environment. We hope to welcome you back in the future for an even more delightful stay.

10/10 Excellent

Joi, Jonesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May 2024
Joi, thank you for your five-star rating on Expedia. We're thrilled to know Sonesta Select Phoenix Camelback lived up to your expectations. We hope to see you back soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Customer Service on 30 Apr 2024
Robert, we're thrilled to hear you appreciated the superb location of Sonesta Select Phoenix Camelback. We hope to have the pleasure of welcoming you back when your travels bring you to Phoenix again.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean spot with one of the best pizza joints in America within walking distance. (Pizzeria Bianco)
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Justin, it's delightful to hear you appreciated the cleanliness of Sonesta Select Phoenix Camelback and proximity to enjoying local cuisine. We hope the pizza was as satisfying as your stay with us. We eagerly await your next visit.

2/10 Terrible

Louis, Phoenix

Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Louis, it's disappointing to see your recent rating. We'd appreciate a chance to learn more about your experience and address any concerns you might have had during your stay. We seek opportunities to improve and your feedback is vital for this. We hope for another chance to exceed your expectations on a future visit.

6/10 Okay

Annabelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a shopping center which was weird but it was clean and we enjoyed the jacuzzi before our concert. It is a safe location and very clean. Staff was very friendly. Expedia advertised a Twin/King double occupancy room and the hotel honored the twin occupancy and changed my room from a King to a double Queen. Very kind of them.
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Apr 2024
Annabelle, it's uplifting to hear that you valued the cleanliness of our facilities, our amiable team members, and the coveted amenities like the jacuzzi. Although the location may have felt unusual, we ensure that it provides added convenience to our guests. The adjustment of your room type upon arrival reflects our commitment to fulfilling the needs of our guests. Thank you for sharing your experience. We hope to have the pleasure of hosting you again.

8/10 Good

curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, would stay again when in town.
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Thanks for the 4/5 rating, Cutis!We're thrilled you enjoyed your time at Sonesta Select Phoenix Camelback so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

stacy, Lenox Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Stacy, it's delightful to hear that you found Sonesta Select Phoenix Camelback exemplary. We aim to provide a memorable stay for all our guests and are thrilled to know we met your expectations. Looking forward to welcoming you back for another exceptional experience.

10/10 Excellent

stacy, Lenox Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, pool is cleaned daily. Close to shops and restaurants. Whole Foods Trader Joe’s Hopdoddys if you like burgers and many more wonderful places to eat. Shopping in the area walking distance.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Stacy, thank you for this stellar review! It's wonderful to hear about your delightful experiences at Sonesta Select Phoenix Camelback. We couldn't agree more with you about the convenient location of our property, close to shops, eateries, and so much more. We're glad to note this added positivity to your experience. We're also thrilled you found your stay to be clean and enjoyable, including our daily tidied pool. We look forward to welcoming you back for another fantastic experience!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Rachel, thank you for choosing Sonesta Select Phoenix Camelback. It's inspiring to know you rated us at the top. We hope to have you back again soon for yet another delightful stay!

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a mall so walkable to everything from Whole Foods to dining to shopping. Easy parking.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Donna, it's great to hear that you appreciated Sonesta Select Phoenix Camelback's convenient location near shopping and dining establishments, as well as the ease of parking. We look forward to the possibility of welcoming you back during your next visit to the area.

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our door was open when we arrived at our room around 9:30pm which made us feel very unsafe. When we called to front desk to ask what was going on they had no idea. The floors were also dirty along with the bathroom and there was no hand soap. For the price of the hotel I thought it would be much nicer. I wish I took my family elsewhere
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Emily, it's regrettable to hear that your recent stay didn't meet your expectations. Please accept our apologies if you experienced initial unease due to the status of your room's door upon arrival, and for the tidiness not living up to the standards we aim to provide. We're taken aback at your comment considering our team's dedication to maintaining cleanliness and providing essential amenities. We hope you'll consider giving us another chance to surpass your expectations in the future, ensuring an outstanding stay for you and your family.

10/10 Excellent

Yvonne

Stayed 3 nights in Mar 2024
Response from Customer Service on 23 Apr 2024
Thanks for sharing this perfect rating, Yvonne!We're thrilled to hear you enjoyed your stay at Sonesta Select Phoenix Camelback! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Thank you for sharing your feedback, Elizabeth.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

6/10 Okay

Lucia

Disliked: Property conditions & facilities
needs to b remodeled
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Lucia, thank you for taking the time to provide us with your feedback. We understand that you believe some areas of the hotel may benefit from an update. Your suggestions are critically important to us as we continually strive to improve our guests' experiences. We appreciate your patronage and hope to welcome you back in the future.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel seemed pretty clean. The room was fine, nothing special, but nothing wrong.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Michelle, we're pleased to know that you found Sonesta Select Phoenix Camelback to be spotless. We constantly strive to maintain our high standards of cleanliness. It's also great to hear that you had a satisfactory experience with our accommodations. Your insights are valuable, and we look forward to enhancing your experience with us in the future.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. There were tons of things within walking distance, including great food!
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Nicole, we're thrilled to hear your positive feedback about Sonesta Select Phoenix Camelback. It's wonderful to know you appreciated the aesthetic charm of our property and convenient locale. We trust the nearby food establishments added to your memorable stay. We can't wait to welcome you back for another enjoyable visit.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top tier…safe n easy parking, amazing staff, extraordinary room n king size bed to spoil one’s self!!! 🙌💕
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Monica, it's heartening to hear that your stay at Sonesta Select Phoenix Camelback was enjoyable. We're thrilled you appreciated the secure parking, exceptional room, and the luxurious king size bed. Our wonderful team members are always striving to spoil our guests with comfort and convenience. Your kind compliments will definitely serve as encouragement. We're looking forward to welcoming you back soon!

10/10 Excellent

Griselda

Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Griselda, it's wonderful to hear that your stay at Sonesta Select Phoenix Camelback exceeded expectations. We hope to have another opportunity to welcome you back for another fantastic experience.

8/10 Good

Gilda V

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person very rude incompetent I asked for double bed n he said will give couch with open bed n there was no couch only one bed
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Gilda V, thank you for taking the time to provide your feedback. We're concerned to hear about your encounter with our team at the front desk and the confusion regarding your bedding. Our aims are always to offer excellent service and a hassle-free rooming experience. We'll definitely investigate this matter thoroughly to prevent any future occurrences. We hope for another chance to impress you on your next visit.

8/10 Good

Leonardo

Travelled with partner
Liked: Cleanliness, staff & service
This property is not worth $245 a night. More in line with $150 per night. It’s overpriced.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Leonardo, we appreciate your feedback about the perceived value. Rates fluctuate depending on demand and availability, and we always strive to offer competitive pricing. We hope you enjoyed your stay and consider Sonesta Select Phoenix Camelback for your future visits.

6/10 Okay

Jaclyn

If you don’t care about the little things, scroll on. If the little things matter to you, here you go. The room is so oddly put together. I can’t explain it. I’ve never been into feng shui but I’m thinking maybe it’s real. Even the bathroom felt wrong. We stay at hotels regularly, at least once a month. I’ve seen old, I’ve seen hair, I’ve seen food left in the fridge, but this is the first time I’ve just felt off because of where the bed or toilet was. All that being said, the rooms were a bit dated, older tv so no streaming. Nice and convenient area with stores and restaurants within walking distance. Wouldn’t choose to stay here again if I could help it.
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Jaclyn, it sounds like the layout of your room was not quite to your taste, and you had some concerns about accessibility to modern amenities such as streaming services. We note that the locality and convenience of our hotel did meet some of your expectations. This feedback is very valuable and will assist our team in making future improvements. We're sorry you felt this way about your stay and we hope that in the future, we can provide you with a more satisfactory experience.

10/10 Excellent

Derek

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a great area close to food and shopping. One of the front desk ladies was rude but the rest were very polite. My family enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Derek, it's wonderful to hear that you and your family enjoyed your stay at Sonesta Select Phoenix Camelback. Proximity to good food and shopping areas is definitely one of the advantages of our location. We also appreciate your feedback about our team members, and while we truly strive for excellence, we regret if there was any lapse. We'll certainly communicate your comments internally to ensure a more seamless guest experience in the future. We eagerly await your return to our hotel.

4/10 Poor

Christopher

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Customer Service on 29 Feb 2024
Christopher, it's regrettable to hear that your experience didn't meet your expectations. We truly value your feedback and we're committed to improving our service. Should you want to share more about your stay, we are open to hearing more so we can better address your concerns. Your satisfaction is important to us.

10/10 Excellent

Mitchell

Travelled with family
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Mitchell, thank you for your perfect score! We're thrilled that Sonesta Select Phoenix Camelback met your expectations. We value your support and look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Thank you for the fantastic rating, Luis!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta Select Phoenix Camelback! We can't wait to see you again soon.

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little pricey, but a nice hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
David, thank you for your feedback. We're pleased to hear that Sonesta Select Phoenix Camelback was a positively memorable part of your trip. We strive to provide superior service and value, and we appreciate your comment on our pricing as we are always looking for ways to improve. We hope to welcome you back soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very small
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Michael, it's disappointing to hear that the size of the room didn't meet your expectations. At Sonesta Select Phoenix Camelback, we offer a variety of room types and sizes that cater to different guest needs. On your next visit, please consider contacting our team members for assistance in selecting a room that will best meet your preferences. We assure you that your comfort is our top priority.

2/10 Terrible

Carrie

Stayed 2 nights in Jan 2024
Response from Customer Service on 6 Feb 2024
Carrie, it's unfortunate to hear about your recent experience. Our goal is to ensure every guest leaves with a positive impression and we're sorry to see this wasn't the case for you. We appreciate your rating and would like to learn more about what could have been done better. Please feel free to share any specific issues you experienced. We value your feedback.

10/10 Excellent

teresa, topeka

Clean and updated hotel
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Teresa, thank you for sharing your experience at Sonesta Select Phoenix Camelback. It's delightful to know that you appreciated our well-maintained and modernized facilities. We eagerly anticipate your next visit.

8/10 Good

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
Jamil, thank you for your rating of Sonesta Select Phoenix Camelback. We're delighted that you had a good experience with us. We look forward to being your hotel of choice whenever you travel back to the area.

10/10 Excellent

LaTisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Dec 2023
Thank you for the wonderful rating, LaTisa!It's fantastic you enjoyed your time at Sonesta Select Phoenix Camelback so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Karla

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Customer Service on 14 Dec 2023
Karla, thank you for leaving such a high rating. At Sonesta Select Phoenix Camelback, we are always thrilled to hear that guests have a pleasant stay. We hope to welcome you back on your next trip to Phoenix!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 10 Dec 2023
Thanks for the outstanding rating, Robert!We're delighted your time at Sonesta Select Phoenix Camelback was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

ANGELA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed having a small terrace and a separate living area and bedroom, and the courtyard was beautiful...pool, hot tub, firepit, sitting areas. The staff was friendly and helpful. The bed was a little firm for me, but i slept well, and i definitely enjoyed the amenities and the view from the terrace!
Stayed 3 nights in Nov 2023
Response from Customer Service on 11 Dec 2023
Angela, it's wonderful to hear you had an enjoyable stay at Sonesta Select Phoenix Camelback. We're thrilled you appreciated the separate living area and bedroom as well as our lovely courtyard facilities. Our team members strive to provide a friendly and helpful service, so it's great to learn they met your expectations. Although the mattress wasn't ideally to your liking, we're glad that it didn't disrupt your sleep. We're overjoyed that you highly valued the amenities and the beautiful view from the terrace. We look forward to your next visit, perhaps you can explore even more of what our property has to offer.

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 10 Dec 2023
Thank you for the fantastic rating, Steven!It's outstanding you had such a wonderful experience at Sonesta Select Phoenix Camelback. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Caleb

Stayed 1 night in Dec 2023
Response from Customer Service on 8 Dec 2023
Caleb, it's wonderful to hear you had a five-star stay at Sonesta Select Phoenix Camelback! We appreciate your excellent rating on Hotels.com and look forward to your return visit.

4/10 Poor

Nanette

Business traveller
Disliked: Room comfort
So-so hitel
I was charged $20 for early check in. I have never had that happen before. Refrigerator wasn’t cooling. Room smelled musty. Just a tired property.
Stayed 1 night in Dec 2023
Response from Customer Service on 7 Dec 2023
Nanette, thank you for leaving your feedback. It's unfortunate to hear of your concerns with the early check-in fee, the refrigerator in your room, and the general condition of the property. We'd like to clarify that we do have optional fees for early arrivals for better planning. However, the core satisfaction of our guests is a priority, so we'll ensure to look into these described areas of concern. We hope to have another chance to serve you better in the future.

10/10 Excellent

stacy, Lenox Dale

Travelled with group
Liked: Amenities
Close to places to eat for everyone and shopping.
Stayed 5 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Stacy, we're glad to hear that you enjoyed the convenient location of Sonesta Select Phoenix Camelback. It sounds like the easy access to a variety of dining options and stores enhanced your stay. We're looking forward to welcoming you back for another excellent experience.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You know when you pay a premium for a hotel like this, everything is going to be expensive. The water in my room looked nice, but it was 5 bucks. I don't think that's very respectable. However, if you want a "safe" and predictable place for a premium, this is it.
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Christopher, it seems you appreciated the reliable experience at our hotel, and your feedback about the pricing is a significant part of your stay. We do want to make sure you are aware that we offer a complimentary fruit infused water station at the front desk, as well as drinking fountains at the pool and fitness center. Our front desk agents are also happy to refill any water bottles for you with the filtered water spigot in our kitchen. We value your opinion and thank-you for choosing us for your stay, and we hope you'll give us another opportunity to serve you even better.

8/10 Good

Helen

Travelled with group
Liked: Staff & service
The stay was ok, but didn't meet standards for a room that cost as much as it did!
Stayed 2 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
Helen, we appreciate you sharing your thoughts. We regret to hear that your experience did not quite reach your expectations regarding value. Rest assured, it's a priority to us that all guests feel that their stay at Sonesta Select Phoenix Camelback is worthwhile. We're taking your feedback to heart so we can continue refining our offerings. Thank you for choosing us and we hope for the opportunity to serve you better next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We received superior front desk assistance from the experienced staff. There were also some young seemingly part-time staff (students?) that were only ok. Generally I could get around the young staff and get what I needed from the permanent staff.
Stayed 4 nights in Nov 2023
Response from Customer Service on 19 Nov 2023
Thank you for your feedback. We're thrilled to hear that the experienced team members at Sonesta Select Phoenix Camelback provided superior service. We appreciate the observation about our younger colleagues and please know your comments will be used to improve our overall guest experience. We aim to continuously provide top-notch service to all our guests. Looking forward to your next stay with us.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 10 Nov 2023
Helen, thank you for choosing to stay at Sonesta Select Phoenix Camelback and for rating us. We're pleased to know that we could meet your expectations during your stay. We're continuously striving to enhance our services and your feedback is valuable to us. We hope to welcome you back for an even better experience next time!

8/10 Good

Arturo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Great staff and location. Room too close to machines was slightly noisy. Bed is very comfortable.
Stayed 1 night in Nov 2023
Response from Customer Service on 6 Nov 2023
Arturo, it's great to hear that you appreciated the Sonesta Select Phoenix Camelback's stellar team members and prime location. We regret any disturbances from nearby equipment but are pleased that you found your bed to be very comfortable. For any future visits, we'd be happy to find a quieter room for your stay. Thanks for choosing us and sharing your feedback.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grade a hotel not the most up to date rooms but very clean the service though is probably the best part they’re very helpful. There’s tons to do an eat all withing walking distance of the hotel. They have a wonderful outdoor area… its a very cozy atmosphere.
Stayed 2 nights in Oct 2023
Response from Customer Service on 29 Oct 2023
Dylan, thank you for your glowing feedback about Sonesta Select Phoenix Camelback. We're thrilled to know you found our hotel to be clean and appreciated our dedicated team members who are always there to assist. Pleased to hear that our location convenience and charming outdoor area contributed to a positive experience for you! We hope the next time you're in town, we'll get another chance to impress you with our hospitality.