I hardly ever leave reviews,
However, in this case we "had to" --
I had booked for an anniversary stay, was nervous and wanted everything to be great and surprise my wife...
I had some questions and request regarding flowers being delivered and placed in the room before check-in --
other small items along with additional allergy cleaning etc.
Talked to (Mgr.) Kelsey directly at the property a "couple of times" before the trip, she was absolutely wonderful to work with - took care of all of my concerns and put me at ease. So grateful to her, customer service above and beyond.
Upon check-in, an older gentleman "Mike" took care of us, and he was "awesome". He was so friendly, great personality and helpful. We so enjoyed him - again wonderful customer service...
That is missing in a lot of places today.
The entire staff from morning breakfast to housekeeping were so nice as well -- They all made this an enjoyable anniversary trip and experience...
My sincere thanks to all - especially Kelsey and Mike for getting everything started on the right track!!!
G Mills