Full-sized fridge, microwave, oven, stovetop

Reviews of Sonesta ES Suites Scottsdale Paradise Valley

3 out of 5
Sonesta ES Suites Scottsdale Paradise Valley
6040 N Scottsdale Rd, Paradise Valley, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 543 out of 796 reviews" "
Rating 8 - Good. 188 out of 796 reviews" "
Rating 6 - Okay. 48 out of 796 reviews" "
Rating 4 - Poor. 9 out of 796 reviews" "
Rating 2 - Terrible. 8 out of 796 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

kamran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. It was great experience.
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Kamran, it's wonderful to hear you had a great experience at Sonesta ES Suites Scottsdale Paradise Valley! We're delighted you found our location pleasing and appreciated our friendly team members. Looking forward to your return visit.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice amenities
Stayed 2 nights in May 2024
Response from Customer Service on 10 May 2024
Kenneth, thank you for your wonderful feedback. We're thrilled you favored the convenient location and pleasing amenities at Sonesta ES Suites Scottsdale Paradise Valley. We can't wait to welcome you back for another memorable stay.

10/10 Excellent

Adesina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Customer Service on 10 May 2024
Adesina, thank you for spending your time leaving us a review. Sonesta ES Suites Scottsdale Paradise Valley is delighted that your stay with us was satisfactory. We're thrilled you had a fantastic experience and we hope to see you again soon!

8/10 Good

eveleen

Travelled with partner
Liked: Amenities
It was very nice room was beautiful
Stayed 3 nights in Feb 2024
Response from Customer Service on 9 May 2024
Eveleen, thank you for sharing your positive experiences at Sonesta ES Suites Scottsdale Paradise Valley. We're delighted you enjoyed the elegance of our rooms. Your satisfaction is essential to us, and we look forward to serving you in the future.

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need more options for breakfast. The breakfast chorizo is offered all during the week, with one day of bacon and sausage on weekends. Menu the same overyday. We we're there 3 week's. Angie is wonderful, alowith william, Mike, and pool gentlemen.
Stayed 21 nights in Apr 2024
Response from Customer Service on 9 May 2024
Diana, it's great to hear that you had an extended stay at Sonesta ES Suites Scottsdale Paradise Valley! Your suggestions regarding breakfast diversity have been noted. We're glad that Angie, William, Mike, and our pool colleague enriched your experience. We hope to see you again for an even better experience next time!

10/10 Excellent

Gary M

Liked: Cleanliness, staff & service, property conditions & facilities
I hardly ever leave reviews, However, in this case we "had to" -- I had booked for an anniversary stay, was nervous and wanted everything to be great and surprise my wife... I had some questions and request regarding flowers being delivered and placed in the room before check-in -- other small items along with additional allergy cleaning etc. Talked to (Mgr.) Kelsey directly at the property a "couple of times" before the trip, she was absolutely wonderful to work with - took care of all of my concerns and put me at ease. So grateful to her, customer service above and beyond. Upon check-in, an older gentleman "Mike" took care of us, and he was "awesome". He was so friendly, great personality and helpful. We so enjoyed him - again wonderful customer service... That is missing in a lot of places today. The entire staff from morning breakfast to housekeeping were so nice as well -- They all made this an enjoyable anniversary trip and experience... My sincere thanks to all - especially Kelsey and Mike for getting everything started on the right track!!! G Mills
Stayed 10 nights in Apr 2024
Response from Customer Service on 9 May 2024
Gary, it's wonderful to hear that you had such a memorable anniversary stay at the Sonesta ES Suites Scottsdale Paradise Valley. We truly appreciate your kind words about your experiences with our team members, especially Kelsey and Mike. It's great their dedication and hard work made a difference to your visit. Our whole team strives to provide outstanding customer service and we pride ourselves on making all our guests feel valued and at ease. We look forward to welcoming you back on future occasions.

10/10 Excellent

Chang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, good price, great breakfast
Stayed 1 night in Apr 2024
Response from Customer Service on 6 May 2024
Chang, it's wonderful to hear that Sonesta ES Suites Scottsdale Paradise Valley met your expectations with our spacious accommodations, value for money, and enjoyable breakfast. We appreciate your positive feedback and look forward to welcoming you again in the future.

8/10 Good

Arnaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food for breakfast was excellent. The room was good, but not great, showing signs of wear in places and maintained satisfactory but not exceptional. Room service was a bit of a letdown every 3rd day. Every other day would have been much better.
Stayed 5 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Arnaldo, we appreciate your kind words about breakfast at Sonesta ES Suites Scottsdale Paradise Valley. Thank you for pointing out aspects of the room that need attention. We strive for excellence, profound room maintenance, and frequent room service, so we take your feedback seriously. Consideration for more frequent room service will be taken under advisement. We hope to see you again soon for another memorable stay.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Dennis, it's delightful to hear that your stay at Sonesta ES Suites Scottsdale Paradise Valley met your expectations. We truly appreciate your excellent rating and look forward to welcoming you back in the future!

10/10 Excellent

Amy

Stayed 1 night in Apr 2024
Response from Customer Service on 13 May 2024
Amy, thank you for choosing Sonesta ES Suites Scottsdale Paradise Valley. Knowing you've rated your stay highly makes our team members joyous. We hope to have the opportunity to serve you again in future. Safe travels!

10/10 Excellent

Lisa, Okemos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was noisy - mgt was responsive in requesting loud group to locate further from rooms. Exit to Outdoor stairs (just outside rm 122) - the 1st tread at the top of the stair is angling downward - potential hazard. Very Comfortable - more so than many hotels we have stayed at !!!
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Lisa, thank you for your valued feedback. We're delighted to hear you found the Sonesta ES Suites Scottsdale Paradise Valley to provide a high level of comfort. It's reassuring to know our management took prompt action in response to the noise near the pool area. Your mention of the outdoor stairs is noted, and we are looking into addressing such concerns. We greatly appreciate your insight and are eager for your next stay with us!

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the amenities
Stayed 5 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
David, it's fantastic to hear that you enjoyed the offerings at Sonesta ES Suites Scottsdale Paradise Valley. It's our delight to ensure our guests have everything they need for a comfortable stay. We hope to see you return in the near future!

10/10 Excellent

Sharre

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for golf, shopping and visiting friends and family!
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Sharre, it's great to hear that you found Sonesta ES Suites Scottsdale Paradise Valley conveniently located for both leisure activities and connecting with loved ones. We're glad you enjoyed your stay, and we look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Yuliana

Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May 2024
Yuliana, it's fantastic to hear you enjoyed your experience at Sonesta ES Suites Scottsdale Paradise Valley. We truly value your feedback and we're thrilled that we were able to deliver an excellent accommodation. We look forward to having the opportunity to welcome you back in the future.

8/10 Good

David

Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
David, it's great to see a solid rating for Sonesta ES Suites Scottsdale Paradise Valley! We would love to hear more about your stay, as feedback helps us continually improve our guest experience. Next time you stay, please feel free to share more details. Thank you for choosing us and we look forward to your next visit.

10/10 Excellent

Lara, Okotoks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our 8 day stay. The two bedroom apartment with ensuites allowed our family much needed privacy. The fully equipped kitchen allowed us to cook our own meals so we saved money not eating out. We also enjoyed the pool and hot tub! If we ever go back to Scottsdale we would definitely go back.
Stayed 8 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Lara, we're thrilled to hear about the wonderful time you had at Sonesta ES Suites Scottsdale Paradise Valley. It's great to know that our two-bedroom apartment, equipped kitchen, and pool facilities contributed positively to your extended stay. We love making families feel at home while providing options that offer convenience and savings. Your decision to return is the highest compliment we could receive. We're looking forward to hosting your family again upon your next visit to Scottsdale.

4/10 Poor

WALTER, FARMINGTON

Travelled with partner
Liked: Cleanliness
Both our backs hurt in the morning from the bed and the air conditioner did not work good! We booked on Expedia and it said Pet Friendly and showed no extra charge on the site and when we checked in we showed that to the ck in clerk so he gave us a 5 dollar parking credit but charged 25 dollars for our small dog! The breakfast was limited but good!
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Walter, it's unfortunate to hear that you had some discomforts during your stay. We regret that you found the bed not to your liking and encountered issues with the air conditioning. Your comments regarding the pet fee are also noted and will be addressed to ensure clear communication on our policies. It is, however, reassuring to hear that you found our breakfast offering satisfactory. We appreciate all feedback to enhance our guests' experiences. We hope for the opportunity to better serve you on a future visit.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Room had every thing we needed and was spacious and clean. The staff was very friendly and helpful. We will definitely stay here again.
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Jeffrey, we're thrilled to hear about your positive stay at the Sonesta ES Suites Scottsdale Paradise Valley. It's wonderful that you found the room to provide everything you needed and appreciated its spaciousness and cleanliness. Moreover, your kind words for our friendly and helpful team members really brighten our day! We're eagerly waiting for your return!

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities
Limited breakfast time on weekends: 7--9AM
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Prakash, thank you for sharing your feedback. At Sonesta ES Suites Scottsdale Paradise Valley, we value your input and we're pleased to learn you had a positive stay. Your observation on breakfast timing is also noted and will be considered for future improvements. We look forward to the opportunity of welcoming you back.

6/10 Okay

Jane

Travelled with family
Liked: Cleanliness, amenities
No regular room service and we were not informed about it at checkout. Otherwise nice clean and comfortable hotel with good breakfast and friendly front desk.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Jane, we appreciate you taking the time to share feedback about your recent stay. Your remarks concerning housekeeping service have been noted. We are gratified to hear you found our accommodation clean, comfortable, and our breakfast gratifying. Our front desk team enjoys ensuring our guests feel welcome. Your observations help us improve the experience for future guests. We hope to welcome you back for a seamless stay.

10/10 Excellent

VERONICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a family vacation
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Veronica, it's heartening to hear that Sonesta ES Suites Scottsdale Paradise Valley was a perfect match for your family vacation. We strive to provide an exceptional experience for all our guests, and we're so pleased that you enjoyed your stay. We look forward to welcoming you and your family for more memorable moments in the future.

10/10 Excellent

Lisa R

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Lisa, it's terrific to hear that you had a delightful stay at Sonesta ES Suites Scottsdale Paradise Valley. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 2 weeks. It was very quiet and staff was wonderful and helpful. Breakfast was great every day and someone always asking if you need anything! Laundry room was clean and easy to use. Pool is very nice. All in all a nice experience
Stayed 14 nights in Feb 2024

10/10 Excellent

Michael Harvey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent base for all kinds of activities and dining.
Stayed 7 nights in Feb 2024
Response from Customer Service on 7 Mar 2024
Michael, thank you for your valuable feedback. It's wonderful to hear that your stay at the Sonesta ES Suites Scottsdale Paradise Valley served as a fantastic hub for activities and dining experiences. We strive to offer our guests a convenient and versatile location and we're glad to note we hit the mark with you. We look forward to welcoming you back in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 5 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Robert, it's wonderful to hear that our team members at Sonesta ES Suites Scottsdale Paradise Valley made a positive impression during your visit. They'll be pleased to hear you appreciated their kindness. We welcome the opportunity to serve you again in the future.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, full kitchen, bbq area, great pool, spa and bed was comfortable 👌
Stayed 3 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Sherry, it's wonderful to hear how much you enjoyed your stay at Sonesta ES Suites Scottsdale Paradise Valley. We're thrilled that the equipped kitchen, barbecue area, and our excellent recreational facilities matched your expectations. We're also glad to know that you found our beds to be comfortable. We hope to have the pleasure of your stay again in the near future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The suite was large, updated and very clean. The kitchen had some stainless steel cookware which was a real plus…most rentals have damaged teflon. The staff made us feel so welcomed. Everything about our stay there was excellent.
Stayed 7 nights in Feb 2024
Response from Customer Service on 18 Feb 2024
Catherine, it's fantastic to hear such positive feedback about your stay at Sonesta ES Suites Scottsdale Paradise Valley. We're thrilled you appreciated the spacious, modern suites and the high-quality kitchen features. It's equally wonderful to know that our team members helped make you feel welcome. We strive to provide excellent experiences, and it seems we succeeded with your visit. Looking forward to hosting you again in the future!

8/10 Good

Sateesh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overalll, good. clean property, friendly front desk staff
Stayed 2 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Sateesh, we appreciate your feedback on your recent stay at Sonesta ES Suites Scottsdale Paradise Valley. It's delightful to hear your praise for our well-maintained premises and courteous front desk team members. Thank you for choosing us, and we hope to serve you again soon.

8/10 Good

Paula

Travelled with partner
Liked: Amenities
Rooms seemed a bit dark. Room cleaning not always satisfactory. Crumbs left on floor in kitchen area. Would be nice to have coffee and tea available all day in lobby.
Stayed 22 nights in Jan 2024
Response from Customer Service on 15 Feb 2024
Paula, thank you for sharing your experience at Sonesta ES Suites Scottsdale Paradise Valley. We're glad you stayed with us. We note the feedback about the lighting and room cleanliness, and our team is addressing these points. Your suggestion to extend the availability of coffee and tea in the lobby throughout the day is also duly noted. We continually strive to enhance the guest experience. We're looking forward to welcoming you back for an even better stay.

10/10 Excellent

Michael, Broomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Everyrhing was great
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Michael, thank you for the wonderful feedback! We're ecstatic to know your stay at Sonesta ES Suites Scottsdale Paradise Valley met your expectations. Our team members strive to provide an optimal experience for all of our guests. Looking forward to welcoming you back in the future!

10/10 Excellent

Julie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed outdoor pool and hot tub.
Stayed 3 nights in Jan 2024
Response from Customer Service on 8 Feb 2024
Julie, we are thrilled to hear that you enjoyed the outdoor pool and hot tub at Sonesta ES Suites Scottsdale Paradise Valley. We hope to see you again soon for another relaxing visit. Thank you for your wonderful review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked the two-bedroom suitr
The two-bedroom suite worked very well for a couple and an adult traveling together. The common area was adequate. Good location.
Stayed 5 nights in Jan 2024
Response from Customer Service on 5 Feb 2024
John, it's wonderful to hear that the two-bedroom suite at Sonesta ES Suites Scottsdale Paradise Valley was a good fit for your travel group. We're glad you found our common area suitable and the location advantageous. We truly appreciate your feedback and look forward to hosting your group again soon.

10/10 Excellent

Kimberly Marsh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff has been extremely kind and helpful. My room was inviting and lovely. Sheets and towels smelled good. The room was quiet and breakfast was good. Thank you!
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Kimberly, it's wonderful to hear that you had such an enjoyable stay at Sonesta ES Suites Scottsdale Paradise Valley. We're thrilled our team members contributed to your experience and you found the room to be cozy and quiet. Your kind words on our pleasing scents of sheets and towels, as well as our breakfast, are appreciated. We can't wait to welcome you back for another inviting and comfortable stay.

10/10 Excellent

Leticia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the two bedroom suites with two bathrooms. Awesom for our little family. The staff is friendly and it’s clean and close to everything. It’s definitely a great experience!
Response from Customer Service on 3 Feb 2024
Leticia, thank you for your fantastic review of Sonesta ES Suites Scottsdale Paradise Valley. We're delighted to hear that you found our two-bedroom suite perfect for your family's needs. Our team members strive to maintain a clean environment and provide friendly service; knowing we achieved this during your stay is immensely rewarding. We're also glad to hear you found our convenient location beneficial. Your compliments truly motivate us! We look forward to your next stay with us for another great experience.

8/10 Good

Kenneth, LEXINGTON

Disliked: Cleanliness
No room clean up 3 days extended room one night and would not clean room
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
Kenneth, it's regrettable that you experienced some difficulties with housekeeping during your extension. We aim to maintain a high standard of cleanliness and your feedback provides us with an opportunity to assess our procedures. We appreciate your stay at Sonesta ES Suites Scottsdale Paradise Valley and thank you for your feedback as we continually aim to improve our guest experience.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming to this property since 2009, first for work and now for a bit of a winter getaway. What has remained true through the years and ownership changes is the friendliness of the staff. This spot is great as it is close to many food and shopping options.
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Deborah, thank you for your ongoing support for Sonesta ES Suites Scottsdale Paradise Valley. We're absolutely thrilled to have been welcoming you since 2009, both for work and for relaxing winter getaways. It's rewarding to know that our team's consistent friendliness has been a stand-out feature during your stays. We're also delighted that you appreciate our prime location near several food and shopping establishments. We look forward to welcoming you back in the near future!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and accommodating. We ran into some issues with our flights changing and they worked with us on early check in and late check out, which was great. The breakfast was super good, the rooms clean. Overall it was a great stay and we definitely will be back!
Stayed 3 nights in Jan 2024
Response from Customer Service on 27 Jan 2024
Sarah, it's wonderfully encouraging to hear about your positive experience at Sonesta ES Suites Scottsdale Paradise Valley. Our team members always aim to be helpful and accommodating, and it's fantastic to see they achieved that during your stay. We're delighted you enjoyed the breakfast and found the rooms well-maintained. We eagerly anticipate your return. Thank you for this delightful feedback!

8/10 Good

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival
Stayed 6 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Amanda, thank you for choosing Sonesta ES Suites Scottsdale Paradise Valley for your recent stay. It sounds like your visit didn't start as smoothly as it could have. We take note of this area for improvement while also working towards enhancing every guest's experience. We hope to see you again and have another opportunity to serve you better.

10/10 Excellent

Michael

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Thank you for the 5/5 rating, Michael!It's excellent you enjoyed your time at Sonesta ES Suites Scottsdale Paradise Valley so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service at reception desk & in the breakfast area. They truly seemed to enjoy their jobs. Breakfast was also excellent. Comfortable & spacious rooms. We’ll be back!
Stayed 3 nights in Jan 2024
Response from Customer Service on 19 Jan 2024
Robert, it's heartening to know you appreciated the warm hospitality of our team members at the reception and breakfast area at Sonesta ES Suites Scottsdale Paradise Valley. We're pleased that the breakfast and room comforts were to your liking too. We eagerly anticipate your return, ensuring your next experience is as welcoming as the previous one.

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
ABANDON HOPE ALL YE…
The facilities were very run down and far from modern. Unfortunately, the ceiling in the shower was bubbling paint and moldy from neglect, which is gross. Not once during my stay did housekeeping come by to replace towels or empty the trash. The front desk had a vending machine where you could purchase candy but not shaving cream or toothpaste. They charged an additional undisclosed parking fee and an additional 40 dollar incidental fee (no idea what this could have covered since it was an up front advanced charge) which were not disclosed when I supposedly paid in full well in advance via hotels.com. Also, the walls were paper thin and I could hear nearly everything that was going on in the rooms adjacent and above at all hours of the night. The breakfast that was offered was as bottom barrel as it gets - crappy watery and leaking powdered eggs and microwaved sausage patties. I am not a picky person and I’ve lived in extremely austere conditions so my bar is low. This place just wqs plain not good. This is all a reflection of ownership and management and not on the individual emplyees. There are so many other options nearby 1 I’d recommend staying away.
Stayed 2 nights in Jan 2024
Response from Customer Service on 19 Jan 2024
John, we sincerely regret reading about your dissatisfaction with your recent stay. Distress over the room's maintenance and cleanliness are concerns we take earnestly, and we feel sorry for not meeting your expectations. Our team members are committed to continual improvement of guest experience and your feedback is valuable in driving that goal.In regards to your comment about the vending machine and the undisclosed fees, your suggestion highlights a crucial area for us to consider and work upon. Noise disturbances during your stay is truly regrettable as we aim to assure tranquility for all guests. We are also sorry to hear that the breakfast didn't live up to your expectations.We encourage you to consider us again in the future to demonstrate our commitment to improvement and to better serve you. Your insightful feedback is crucial to us as we persistently strive to elevate the guest experience. We hope to have the opportunity to welcome you back soon.

8/10 Good

michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Great room but bed was really hard.
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Thanks for the great rating, Michaela!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta ES Suites Scottsdale Paradise Valley soon, we'd love to have you back!

8/10 Good

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 12 Jan 2024
Thank you for the great rating, Dana!It's great your time at Sonesta ES Suites Scottsdale Paradise Valley was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Thanks for the amazing rating, Jan!We're thrilled you enjoyed your time at Sonesta ES Suites Scottsdale Paradise Valley so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Barbara, we're thrilled you enjoyed your stay at Sonesta ES Suites Scottsdale Paradise Valley. Thank you for your rating — we look forward to welcoming you back soon on your next visit. Safe travels!

10/10 Excellent

Cheyenne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Cheyenne, thank you for your rating of Sonesta ES Suites Scottsdale Paradise Valley. Your feedback helps us maintain the high-standard guest experiences we strive for. We're looking forward to your next visit.

10/10 Excellent

Brandon, South Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well done for families and convenient with good space
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Brandon, we're thrilled to hear your stay at Sonesta ES Suites Scottsdale Paradise Valley met your expectations. Our team members are committed to delivering a tidy environment with ample room, particularly for families and we're glad to note we hit the mark with you. It's pleasing to know that you found our location to be convenient too. We look forward to welcoming you and your family back for another enjoyable stay.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay at Sonesta ES Suites. Our room was neat and clean. The staff was courteous and competent. We will definitely stay there on our next trip to the area.
Stayed 5 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Steven, we’re thrilled to know you had a pleasant experience at Sonesta ES Suites Scottsdale Paradise Valley. Your compliments about our tidy rooms and skilled team members are truly appreciated. We're delighted to hear you'll choose us again for your next visit to the area. Safe travels until then!

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
David, thank you for your 5-star Expedia rating for Sonesta ES Suites Scottsdale Paradise Valley. We appreciate your support and look forward to welcoming you back for another outstanding experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
We appreciate the perfect score and are delighted to know your stay at Sonesta ES Suites Scottsdale Paradise Valley met your expectations. Thank you for taking the time to rate us, and we hope to welcome you back.