Outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of Rise Uptown Hotel

4 out of 5
Rise Uptown Hotel
400 W Camelback Rd, Phoenix, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 728 out of 976 reviews" "
Rating 8 - Good. 141 out of 976 reviews" "
Rating 6 - Okay. 62 out of 976 reviews" "
Rating 4 - Poor. 32 out of 976 reviews" "
Rating 2 - Terrible. 13 out of 976 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Adore this place! All around a wonderful staycation
Stayed 1 night in May 2024
Response from Front Desk Team on 25 May 2024
Thank you Hope you are able to come back soon.

10/10 Excellent

Michelle, Lake Arrowhead

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best place you can stay in this area. Very well done, newly updated and lots of nice extras. Highly recommend.
Stayed 2 nights in May 2024
Response from kenya on 24 May 2024
Hello Michelle! We're so happy you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Asia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
One dislike pool was warm one day out of 5 days there water was cold even though it was hot outside so didn't really enjoy pool.Alot of the people was complaining .
Stayed 4 nights in May 2024
Response from kenya on 24 May 2024
We're glad you enjoyed your stay! We're sorry to hear that. We appreciate your feedback and will look into it.

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and the atmosphere
Stayed 1 night in May 2024
Response from Front Desk Team on 22 May 2024
Thank you glad you enjoyed your stay.

10/10 Excellent

Kameelah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 1 night in May 2024
Response from kenya on 23 May 2024
We're happy you enjoyed your stay, and we hope to see you again in the future!

6/10 Okay

Alejandra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This hotel is a mixed bag. On one hand, everyone we met that works there was fantastic! On the other hand, there were some big misses. The pool is shared with the public who have to make reservations in order to have access. Hotel guests have complimentary access but you have to “reserve” a space with the front desk 24 hours in advance. In reality, you’re not making a reservation as a guest because when we arrived to the pool, we were told we could sit anywhere that wasn’t reserved. Almost every space was reserved. Huh? I thought I made a reservation with the front desk. No, the only real pool reservations are the locals who are paying to use it. I ended up asking the hostess to move a reservation to the back so I could sit near the pool, which she accommodated. It seems like the hotel and the pool share the property but are separate entities. The chaise loungers by the pool were disgusting! I was thankful they provided towels to cover them up. The room was dirty. Baseboards and windowsills were covered in dust, and the rug made my feet black. The overall curb appeal is nice but amenity and room cleanliness was a HUGE miss. I’d give it another shot but only if there weren’t any other options available in town.
Stayed 3 nights in May 2024

2/10 Terrible

Milton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Online, the hotel looked nice. The rooms were chic, just like the pictures. The check in was above average. Staff here okay. Got to the room and no sooner did I put my bags down … the DJ from the pool area started his music. Okay. I wouldn’t have minded deep house, Buddha Bar, or something chill. Nope. The DJ started in with rap music and other dated tracks from the early 2000’s. I half expected to hear the “Candy” was going to dance on center stage. And it stayed loud and grew louder. The bass was thumping the windows. I tried to call down to the office and got put on hold for upward of ten minutes. It was just horrible. So… I had had enough and promptly checked out and requested a refund. They only gave half of my money back. Look. If you want to spend a night at in a frat party environment this is all you. If not, better to just bypass this crazy place and leave it to tone deaf DJ a few decades behind the trend. One star.
Stayed 1 night in May 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from kenya on 13 May 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Laura

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Rise Uptown. The rooms are meticulously neat and tidy. The complementary dog treats and boozy popsicles are the cherry on top!
Stayed 1 night in May 2024
Response from kenya on 13 May 2024
We are so happy you enjoy staying with us, Laura! We hope to see you soon and we appreciate the continuous support!

10/10 Excellent

kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a place that has good vibes good people good food good music overall good resort then this is a place to be. Honestly I can’t think of any negative things to say about this place. I stayed here with my husband for three days and it was the best time, thank you everyone at uprise hotel.
Stayed 2 nights in May 2024
Response from Team Rise on 14 May 2024
We are so happy to hear that you enjoyed your stay with us, We will continue to make your future stays just as pleasant we hope to see you again soon!

6/10 Okay

Kimberly

Liked: Staff & service
Disliked: Cleanliness
Pool area needs to be cleaned and sanitized. Concrete Floor in room was filthy. Rug was dirty.
Stayed 1 night in May 2024

10/10 Excellent

Vladislav

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very pet friendly, and in general stuff are very friendly and professional!!
Stayed 3 nights in May 2024
Response from Rise Uptown on 6 May 2024
So happy you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and comfortable!
Stayed 1 night in Mar 2024
Response from Rise Uptown on 6 May 2024
So happy you enjoyed your stay with us. We look forward to seeing you again!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool bar and drinks.
Stayed 2 nights in Apr 2024
Response from Rise Uptown on 6 May 2024
So happy you enjoyed your stay with us. We look forward to seeing you again!

4/10 Poor

Carol A.

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Rise Uptown on 7 May 2024
We are so sorry you didn't enjoy your stay with us. We hope that you give us another chance in the future

10/10 Excellent

raven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly 5 star. The moment you walk on the property it feels like a resort. The rooms are beautifully designed with the most comfortable bed I have ever slept on in a hotel. Every staff member deserves a raise because they truly make it feel like a 5 star hotel. I casually mentioned we were celebrating my wife’s birthday and within 20 mins of arrival, they brought us a card and free champagne. Tacos at Lylo were some of the best tacos we’ve ever tasted. Pool was very relaxing. Recommend staying in the poolside rooms you get free lounge chair reservations. The balcony is beautiful and you can sit outside and hear music all day. Resort is very quiet at night time and you’ll wake up to awesome views. Will definitely be back to visit!
Stayed 4 nights in Apr 2024
Response from Rise Uptown on 30 Apr 2024
So glad you had a good time! We strive to make everyone's stay the perfect one! So happy we were able to do that for you. We hope to see you again soon!

10/10 Excellent

Kathy, South Holland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing & friendly!!!! Our room was amazing with the balcony and it was so beautiful !!! Definitely will be back
Stayed 3 nights in Apr 2024
Response from Rise Uptown on 30 Apr 2024
So glad you had a good time! We hope you come back again soon.

8/10 Good

Natalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great room!
Stayed 2 nights in Apr 2024
Response from kenya on 22 Apr 2024
We appreciate your review! We are happy to hear that you enjoyed your time with us.

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the mud-century vibe and relaxing by the swimming pool.
Stayed 2 nights in Apr 2024
Response from kenya on 20 Apr 2024
Thank you for your review! We are so happy you enjoyed your stay with us!

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from kenya on 22 Apr 2024
Thank you for staying with us. We are happy to hear that you enjoyed your stay! We hope to see you again at Rise Uptown!

4/10 Poor

Bobby

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very dated, but the grounds are kept. Reminded me of staying in a motel in the 70s. They actually offer popsickles, a turntable and vinyl records at check in.
Stayed 2 nights in Apr 2024

8/10 Good

Kevin

Stayed 4 nights in Apr 2024
Response from Rise Uptown on 30 Apr 2024
So glad you had a good time. We hope you come back again soon.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from kenya on 22 Apr 2024
We appreciate your review! We are glad you enjoyed staying with us and we hope to see you again!

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from kenya on 22 Apr 2024
Thank you for your review! We are happy you enjoyed your stay, and we hope to see you in the near future!

10/10 Excellent

Scott

Stayed 2 nights in Mar 2024
Response from Rise Uptown on 30 Apr 2024
So glad you had a good time! We hope you come back again soon.

10/10 Excellent

Jessica Swena-

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so lovely, great vibe, pull and dining were fun!
Stayed 1 night in Mar 2024
Response from kenya on 4 Apr 2024
We appreciate your kind words, Jessica! We hope to see you again and enjoy another stay with us.

8/10 Good

Jeffrey, Spanaway

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from kenya on 22 Apr 2024
We appreciate your review, Jeffery. We are happy that you enjoyed your stay with us. We hope to see you again in the future.

6/10 Okay

Anthony

Liked: Cleanliness
Disliked: Property conditions & facilities
Having the front desk in a popsicle stand (seriously) was confusing. The roof bar was never open. The area is dangerous and has limited amenities (except the excellent 'Belly' restaurant across the street).
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra, Surprise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great! The room was spacious, updated, and the pool area was an awesome space to hang out! We picked our free boozy popsicles, enjoyed a drink during happy hour on the rooftop terrace, and had lunch at LYLO. Cartel coffee on site was a great stop before heading to the pool! We really enjoyed this place and will definitely be back for another staycation in AZ :)
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, hip, and upscale.
Stayed 2 nights in Mar 2024

4/10 Poor

Ian

Stayed 3 nights in Mar 2024

4/10 Poor

Ana

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We got in at 4:15p and our room wasn’t ready. Were told to hang out at the hotel bar, where my complimentary drink voucher wasn’t accepted. Shower also leaked into the room.
Stayed 1 night in Mar 2024

2/10 Terrible

Amber

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
We stayed on the 3rd floor directly beneath the rooftop bar and it was actually miserable. The bass shook our entire bed and the mirrors were literally bouncing off the wall. I get better sleep camping at music festivals than I did staying in my hotel room here. If you’re going to have rooms that close to an outdoor rooftop bar playing music loud af with a subwoofer vibrating the entire building, you absolutely need to make sure those rooms have SOME soundproofing. I am not one to complain ever, especially about noise, but I have never experienced worse noise issues in a hotel in my entire life and if I had known this was going to be an issue, I never would have stayed here. Not worth it at all. I stayed here with my mom which was a big mistake. The rooftop bar has their hours listed as closing at midnight. I When I called the front desk to complain about the noise, they then stated it was ending at 2am. They said that they had already received several noise complaints from other guests and that they would relay the message and ask them to turn it down. They didn’t. In fact, it got LOUDER between 12-2am. There is a noise ordinance and they are not following it whatsoever. We had to be up by 5am the next morning and I was fuming. The staff did nothing to remedy the issue, even though so many guests were infuriated. There is a city noise ordinance and they aren’t following it whatsoever.
Stayed 4 nights in Feb 2024

8/10 Good

Sinthuja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay at the hotel. We loved the check-in popsicle and the complimentary drink everyday was a nice touch. The overall aesthetic was very nice!
Stayed 4 nights in Mar 2024
Response from kenya on 11 Mar 2024
We appreciate your review! We're happy you enjoyed your stay and the yummy popsicles! We hope to see you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from kenya on 11 Mar 2024
We appreciate your review! We're so happy you enjoyed your stay!

10/10 Excellent

Sari, Tampa

Stayed 2 nights in Mar 2024

10/10 Excellent

SUSAN P

Liked: Cleanliness, staff & service, property conditions & facilities
What a cool gem of a stay at Rise. Very friendly staff and love the boozy and non boozy popsicles at check in, as well as never ending waters. The decor of my room was cool - love the space and record player - comfortable bed. No in room coffee maker if that matters to travelers. Room was nice and clean - smallest bit of mildew in shower on shelf but not a true issue. Nice robes. The pool area is fun and comfortable with more friendly staff. Didn’t get to sit at bar but loved the way it was done. Very close to light rail as well. As a solo female traveler I felt safe but did wish there was more lighting when I had to walk a far corner alone to access my hallway. Another bonus was Cartel Coffee is right there and down the street an easy to walk to other dining establishments. Happy hours at Rise also from 4-6pm. Make it a point to book a stay here. It’s unique, well appointed and offers a great location.
Stayed 3 nights in Mar 2024

4/10 Poor

Edward

Liked: Staff & service
Disliked: Amenities
There is a hidden resort fee of about $35/day which increased my daily rate to $300/night. When I found out about it on check-in an asked if I had a choice, I was told no. It is for parking (I took a Lyft from the airport), water and a popsicle. I got one free popsicle for $163.25. It felt very deceptive.
Stayed 5 nights in Feb 2024
Response from Rise on 17 Mar 2024
Hello Edward. I do apologize that you were not made aware of the Rise Experience Fee. When booking through Expedia, it is listed in the pay details. If you made the reservation over the phone, They should have told you about the pricing during the booking. The Rise Experience Fee, includes parking, popsicles, unlimited water, free social hour cocktail and lounge chairs. Like many hotels who have resort fees, they are not optional. I do hope you give us another chance

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous fun place and the staff was outstanding!
Stayed 3 nights in Feb 2024
Response from kenya on 2 Mar 2024
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Czarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 2 nights in Feb 2024
Response from kenya on 25 Feb 2024
We appreciate your review! We're happy you enjoyed your stay. Please come visit us again soon!

4/10 Poor

Edo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
2 star motel at a 4 star price
I booked 2 rooms at this hotel since it looked fun and new. And I like Mexican food. It seemed to be the perfect fit for my daughter and me. Once we arrived in our rooms we were kind of shocked. They are much smaller then the images made you believe. And they were filthy. The same counts for the balcony. It’s marketed as ab upscale hotel but ultimately it felt like a multi story motel. 2 stars at best. No Lounge to hang out when it’s 50F outside. Not cool. I called reception several times but no answer. I finally headed down myself to talk to the person who checked us in. They offered text service instead. The response time was very long. After numerous messages they said they were sorry we didn’t like the rooms and offered a cancellation for the 2nd and third night without fees. So we left after the first night. That was the only reasonable thing to do. But did nothing else for us. Sad. I suggest they take the “upscale” off of the description and lover their price significantly after reducing the rat3 by at least 100$ per night. Unbelievable that they get 9.4 rating on hotels.com
Stayed 3 nights in Feb 2024

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Be aware of “Experience Fee”
Very short stay and not a lot of time at the hotel. A bit surprised at “the experience” fee I was charged at check out as I was not informed about prior. It included parking and 2 popsicles and I have no idea what else?? I didn’t have a car there and grabbed popsicles at checkout since I basically paid for them.
Stayed 2 nights in Feb 2024
Response from Rise on 21 Feb 2024
So glad you had a good time with us. The Rise Experience fee is something new we introduced in September. It should be listed on the Expedia website or they should be informing if you book with an agent. I am sorry you were not made aware. We hope you come back again soon

8/10 Good

ANNA SHANTEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from kenya on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great and super fun. Our room was directly under the rooftop bar, which made sleeping difficult. I would advise anyone making an appointment to avoid that area. Also, when I booked through Expedia, there was no mention of a resort fee. The fee didn't break the bank, but it was an additional $120 that wasn't expected. The staff were outstanding!
Stayed 4 nights in Feb 2024

10/10 Excellent

jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am typically a hotel "snob" but I went with a friend and we needed a less expensive hotel.......I have stayed at all of the super nice hotels in Phoenix, and I have to say this is a FAVORITE!!! They upgraded my room and it was FABULOUS. The decor is so so cute! The property is really cute as well! We just sat at the pool - and almost had it all to ourselves! I will be back for sure!!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Alicia

Stayed 1 night in Feb 2024
Response from kenya on 19 Feb 2024
We appreciate your review! We hope you stay with us again in the near future!

10/10 Excellent

George

Stayed 2 nights in Jan 2024