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Reviews of Residence Inn by Marriott Phoenix Mesa East

3 out of 5
Residence Inn by Marriott Phoenix Mesa East
10243 East Hampton Avenue, Mesa, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 291 out of 400 reviews" "
Rating 8 - Good. 71 out of 400 reviews" "
Rating 6 - Okay. 17 out of 400 reviews" "
Rating 4 - Poor. 7 out of 400 reviews" "
Rating 2 - Terrible. 14 out of 400 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay. Super clean.
Stayed 3 nights in May 2024

10/10 Excellent

PETE

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 2 nights in Apr 2024

10/10 Excellent

Patti

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and had everything you needed and more.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Neal

It’s very hard to find good people to work these days…..
Stayed 7 nights in Apr 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Stephanie

Travelled with family, Travelled with partner
Disliked: Staff & service
We booked a king suite and got there and they gave us queen beds.
Stayed 1 night in Mar 2024

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate how lit up the parking area around the hotel. Breakfast provided many options. Pool was perfect for my 7 and 10 year old. Front desk staff was so nice and quick to help. I was able to drop off bags early due to a later check in time. They keep the facility clean and clean rooms every other day, but provide any requested supplies on demand (towels/tp). Always had hot water for showers! Right off the highway and across the street from a hospital. Many many good options in the area. 35-40 min on highway from Scottsdale. Good place for families!
Stayed 5 nights in Mar 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Yadira

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay 😃
Stayed 1 night in Mar 2024

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room.
Stayed 5 nights in Mar 2024

10/10 Excellent

Michelle

Stayed 5 nights in Feb 2024

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 5 nights and so loved the comfort and design of the room, varied breakfast, gym,etc.
Stayed 5 nights in Feb 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Would stay there again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly
Stayed 5 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great!
Stayed 10 nights in Feb 2024

10/10 Excellent

ANGELINA PORELL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms. Clean and modern. Pleanty of parking. Good for business trips.
Stayed 2 nights in Jan 2024

8/10 Good

Sheron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows are flat and mattress is too firm. But, to each his own, right?
Stayed 4 nights in Jan 2024

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, last night we had some very noisy guests above us but that’s always a gamble
Stayed 5 nights in Jan 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was absolutely amazed at the cleanliness, convenience, and efficiency of this hotel!! Loved staying here!!
Stayed 6 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Feels like home
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023

10/10 Excellent

tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay, my only complaint is the staff is stingy with the linens. They would not give us a fitted sheet for the pull out bed. They said they didn’t have enough. We had 5 people checked into the room and they only gave us 3 towels. We we asked for more, they would not bring them to us. Hotel was clean, staff was a little rude. Also they deactivated our room keys an hour before checkout and we got locked out of our room.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Nice and perfect for our family. Great beds.
Stayed 3 nights in Dec 2023

8/10 Good

Kendyl

Stayed 7 nights in Dec 2023

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Elisea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Stayed 4 nights in Dec 2023

10/10 Excellent

emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Evelyn j

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Danuta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very good hotel but the location is a little isolated - no restaurant to walk to, you have to drive everywhere. We had a 1-bedroom apartment, very comfortable.
Stayed 5 nights in Dec 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Tyson

Stayed 5 nights in Nov 2023

10/10 Excellent

rodolfo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, kitchenette, Great breakfast!
Stayed 1 night in Nov 2023

10/10 Excellent

Edward, Mendon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility! Very quiet.
Stayed 1 night in Nov 2023

10/10 Excellent

Karen, Arlington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacob, the Manager, is excellent in customer service. The rooms are new, spacious and appointed well for families.
Stayed 4 nights in Nov 2023

10/10 Excellent

Dayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious rooms friendly people exactly what we are looking for when we booked
Stayed 3 nights in Nov 2023

10/10 Excellent

Marcie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to be in the valley for a week while my mother was in hospital. I was pleasantly surprised at how nice the hotel was. Plus, with the furnished apt like room I was able to fix my own meals. Plus, the breakfast selection was beyond continental. I will always look for this hotel when I have to travel. Diffidently worth the price of the stay. Thanks
Stayed 5 nights in Nov 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
The facility was v.ery nice. We had no body was and had to tell the desk clerk the next morning. We reported that the pillows on both pillows on the sofa had the corners chewed from what we assumed was a dog. The clerk said he would have housekeeping take care of it but they did not. Finally took the pillows down to the desk
Stayed 7 nights in Nov 2023

10/10 Excellent

Michele

Stayed 5 nights in Nov 2023

2/10 Terrible

madhu

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Worst customer service, room smelled like Skunk
After check in we went to the room, It had a strong smell of skunk or similar. We had our 80yr old mom, who couldn't breath due to the smell. The AC was not working and the floors were dirty(seemed like it was not vacuumed for days). We went to ask the front desk to have someone clean the room, but the front desk girl (short black girl) gave us so much attitude telling us we can not do much since there is no manager on duty. She told us that she will send someone to fix the AC. We had to wait in the lobby for 30-40 mins. Even the AC repair guy was super rude to my husband telling him not to touch the AC.
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel with big rooms and big bathrooms. The pet policy isn’t clear when booking online so may be a good idea to call and clarify.
Stayed 1 night in Nov 2023

8/10 Good

Martha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was overall amazing. Well booked through a third party (Expedia) and where overbooked and cancelled our reservation once we had arrived with no notice. It was late and we needed a place to stay. The staff was great in helping but we had to go to another location and was very inconvenient, especially when traveling with children.
Stayed 1 night in Nov 2023

2/10 Terrible

rachel

Stayed 1 night in Oct 2023

2/10 Terrible

John Bruce

Stayed 1 night in Oct 2023

10/10 Excellent

Patricia, Apache Junction

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it all! Clean and very nice!
Stayed 1 night in Oct 2023