Desk, free cots/infant beds, free WiFi, bed sheets

Reviews of Motel 6 Phoenix, AZ - Airport - 24th Street

2 out of 5

Reviews

6.0
Rating 10 - Excellent. 113 out of 563 reviews" "
Rating 8 - Good. 110 out of 563 reviews" "
Rating 6 - Okay. 115 out of 563 reviews" "
Rating 4 - Poor. 82 out of 563 reviews" "
Rating 2 - Terrible. 143 out of 563 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property clean room a bit noisy because of the airport a little over priced for a motel 6
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 22 May 2024
Hi Lawrence,Thank you for your feedback. We're glad to hear that you found our property and room clean. Maintaining a clean and comfortable environment for our guests is a top priority, and we're glad we could meet your expectations in this regard. We understand that noise can disrupt your stay and we will do our best to minimize its impact on future guests. Regarding pricing, we regularly review our rates to ensure they reflect the value and quality of our accommodations and services. We appreciate your input and will take it into consideration as we continue to make improvements. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

ANDREA

Liked: Staff & service, property conditions & facilities
The room was clean and the shower was hot.
Stayed 1 night in May 2024
Response from Guest Relation Management on 22 May 2024
Hi Andrea,We're glad to hear that you found your room clean and the shower hot! Providing a clean and comfortable environment for our guests is a top priority, and it's great to know that we met your expectations in this regard. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 Good

Rodney

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 18 May 2024
Hi Rodney,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Darin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Prepaid reservation not found had to pay cash got charged twice
Stayed 1 night in May 2024
Response from Guest Relation Management on 16 May 2024
Hi Darin,It is concerning that your reservation was not found and that you had to pay cash, resulting in being charged twice. Please rest assured that we take these matters seriously, and we will investigate the situation promptly to rectify the payment issue and ensure that you are appropriately refunded for any overcharges. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

arthur

Liked: Cleanliness, staff & service
no ice for guest
Stayed 3 nights in May 2024
Response from Guest Relations Specialist on 13 May 2024
Hi Arthur,We appreciate your positive rating and are glad to hear you enjoyed your stay overall. Regarding the issue with the ice, we sincerely apologize for any inconvenience caused. Rest assured, we constantly strive to improve our services, and your feedback will be shared with the relevant team to ensure such oversights are addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even more satisfying experience in the future.

4/10 Poor

Angel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The room smelled like cigarettes because I'm sure nobody cares that it's a non-smoke room. Check in lobby, the room, and area were very rundown. Will not be returning.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 10 May 2024
Hi Angel,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Michael

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 4 May 2024
Hi Michael,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

Aquera

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Wish they would stop switching roads
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 4 May 2024
Hi Aquera,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

2/10 Terrible

Aquera

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I wish that they would stop false advertising the rooms that are never available. I have had to pay way more than usual due to it and it makes me want to take my money elsewhere more reliable than this motel 6..
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 4 May 2024
Hi Aquera,We're genuinely sorry for any frustration you experienced with availability. However, we assure you that our team works diligently to provide accurate information regarding room availability. While we understand your disappointment, it's essential to note that our rates can fluctuate based on demand and other factors. We appreciate your feedback and hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

danny, hillsborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 6 May 2024
Hi Danny,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

Aquera

Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 20 May 2024
Hi Aquera,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere very friendly and professional
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 25 Apr 2024
Hi Ruslan,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the atmosphere at our hotel and that our staff provided friendly and professional service during your visit. Creating a welcoming and pleasant atmosphere for our guests is important to us, and we're delighted that you had a great experience with us. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

6/10 Okay

rakesh kumar

Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Rakesh,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good for the price if you are trying to avoid the higher prices downtown.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 13 Apr 2024
Hi Jason,We're delighted to hear that you found our hotel to be a valuable option, especially considering the premium prices typically found in downtown areas. Providing affordable accommodations without compromising on quality is a key priority for us, and we're thrilled that you recognized the value we offer. While we understand that every guest experience is unique, we strive to consistently exceed expectations and provide a comfortable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

2/10 Terrible

Ankit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 9 Apr 2024
Hi Ankit,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Carrick

Business traveller
Liked: Staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 3 Apr 2024
Hi Carrick,Thank you for sharing your feedback! We're delighted to hear that overall, you had a good stay with us. Your satisfaction is our top priority, and we're glad that you enjoyed your time at our hotel. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Bobby

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend this property.
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on 27 Mar 2024
Hi Bobby,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Emilio

Business traveller, Travelled with partner
Disliked: Amenities
No bad, nothing extraordinary normal to stay pne night
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 26 Mar 2024
Hi Emilio,Thank you for sharing your insights with us! We strive to provide the best possible experience for our guests and we're delighted that we were able to met your expectations. We hope to have the opportunity to serve you again soon!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 27 Mar 2024
Hi Gabriel,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Alisha

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 13 Apr 2024
Hi Alisha,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Poor

Charles, Merced

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 13 Apr 2024
Hi Charles,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Purushotham

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience.
Stayed 6 nights in Feb 2024
Response from Guest Relation Management on 21 Mar 2024
Hi Purushotham,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Winnie

Liked: Cleanliness, staff & service
Property is older but like other said maintained overall well. Stephanie at check in was very nice with great customer service. 2 stars for the room due to the shower head not turning on, only the tub faucet. Wanted to mention it at checkout around 9 but no one was at the front.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 19 Mar 2024
Hi Winnie,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property well-maintained and that Stephanie provided you with excellent customer service during check-in. We have taken note of your concerns, and we will address this issue promptly with our maintenance team to ensure that it is resolved for future guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Juan carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 10 Mar 2024
Hi Juan Carlos,We're thrilled to hear that you experienced good service during your stay with us. Providing exceptional service is our top priority, and it's gratifying to know that we met your expectations. Our dedicated team works tirelessly to ensure that every guest feels welcomed and attended to throughout their visit. Your positive feedback motivates us to continue delivering outstanding hospitality experiences. We look forward to welcoming you back in the future.

2/10 Terrible

Rebecca

Travelled with family
Disliked: Staff & service, property conditions & facilities
I knew staying at a motel 6 it wasn’t going to be high end but this was the most disgusting motel room I’ve ever seen. It smelled like smoke and human, the toilet was coming off the floor, the floors were dirty, sheets ripped, bedding stained, shower lukewarm.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 10 Mar 2024
Hi Rebecca,We're truly sorry to hear about your disappointing experience during your stay. At our establishment, cleanliness and comfort are paramount, and it's disheartening to learn that we fell short of your expectations. We strive to maintain high standards throughout our rooms, ensuring they are fresh and inviting for all guests. Your feedback is invaluable as it allows us to address any issues promptly and make necessary improvements to enhance the overall guest experience.

2/10 Terrible

Jasmin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The one and only "good" thing about this motel is its proximity to the airport. I paid $180 for two people to be put in a small room with one towel, one small bed and all that is dirty, loud and doesn't seem safe to me at all. This motel looks like one of those that are rented by the hour. Everything about this place is terrible! it shouldn't be more than $20 per night. Don't stay here!
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 13 Mar 2024
Hi Jasmin,We appreciate your feedback regarding the cleanliness, noise levels, and safety concerns you experienced during your stay. Please know that we take these matters very seriously, and we have immediately addressed your concerns with our housekeeping and maintenance teams to ensure that such issues are rectified. We understand the importance of providing our guests with comfortable accommodations, and we regret that we fell short of this during your visit. Your feedback is invaluable to us as we continually strive to improve our services and facilities. This is not reflective of the high standards we aim to maintain, and we will review our room preparation procedures to ensure that each guest receives the appropriate amenities. We hope you will consider giving us another opportunity to exceed your expectations in the future.

2/10 Terrible

Elizabeth, Thornton

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on 13 Mar 2024
Hi Elizabeth,Thank you for choosing us for your accommodation needs. Your satisfaction is our top priority, and we would love to learn more about your stay to address any concerns you may have had. If you could kindly provide us with additional details about your experience, we would be grateful for the opportunity to make things right. We appreciate all feedback from our guests, as it helps us identify areas where we can improve our services. We hope to have the chance to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estefanía was an awesome receptionist at motel6
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 3 Mar 2024
Hi Monica,We're thrilled to hear that you had a positive experience with Estefanía during your stay at Motel 6. Our team takes great pride in delivering exceptional customer service, and Estefanía's dedication reflects that commitment. We strive to ensure all our guests feel welcomed and valued from the moment they arrive, and it's wonderful to know that Estefanía contributed to your enjoyable stay. We appreciate your feedback and look forward to welcoming you back to Motel 6 in the future.

6/10 Okay

Fanuel

Stayed 1 night in Feb 2024
Response from Guest Relation Management on 22 Mar 2024
Hi Fanuel,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

4/10 Poor

Rachel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a very strong smell, the bathroom floor was incredibly sticky, and the bed wasn't terribly comfortable.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 1 Mar 2024
Hi Rachel,Thank you for taking the time to share your feedback with us regarding your recent stay. We're disappointed to hear about the strong smell in your room, the sticky bathroom floor, and the discomfort of the bed. Providing a comfortable and pleasant experience for our guests is of utmost importance to us, and it's clear that we fell short of meeting your expectations in these areas. Please know that we take your comments seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure that necessary improvements are made. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Andrea

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t do it
This place was disgusting. The smell was awful, dead things and a full ashtray is how best to describe it. Didn’t feel comfortable taking my shoes off. Bed linens had cigarette burns. Security latch was busted off the door.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 27 Feb 2024
Hi Andrea,Thank you for taking the time to provide feedback on your recent stay at our hotel. Rest assured, your comments have been shared with our housekeeping and maintenance teams, and immediate steps are being taken to address the issues you encountered. We are committed to ensuring that our facilities are always well-maintained and spotlessly clean for our guests' comfort and satisfaction. Your feedback is invaluable to us as we strive to continuously improve our services. We hope for the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

2/10 Terrible

Erik

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would stay somewhere else if you’re able.
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on 27 Feb 2024
Hi Erik,Thank you for sharing your feedback with us, if you have more detailed information for us to investigate and review this thoroughly, we would appreciate it. We do hope that we can have another chance to serve you and provide you with the level of service and accommodation that we are known for.

8/10 Good

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 27 Feb 2024
Hi Catalina,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Tanya

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dont stay here unless you have no choice. I regretted paying more than 200 dollars here, would rather pay more for clean bed, daring to use the shower, breakfast and a clean, comfortable bed..😳
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 27 Feb 2024
Hi Tanya,Thank you for sharing your feedback with us. We understand the importance of cleanliness, comfort, and value for money in creating a positive guest experience, and we regret that we did not meet your expectations in these areas. Your comments have been taken seriously, and we will use them to improve our services moving forward. Please be assured that we are committed to providing clean and comfortable accommodations for all our guests. We will review our pricing and amenities to ensure they align with the value we aim to offer. Your feedback is invaluable to us as we continually strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more improved stay.

2/10 Terrible

Denisse

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water to the rooms was shut down without notice.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 27 Feb 2024
Hi Denisse,Thank you for sharing your experience during your stay. Please be assured that we have taken your comments seriously and have already taken steps to address the issues you highlighted. Our maintenance team is working diligently to ensure that our services and facilities are working at all times. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience that exceeds your expectations.

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
It was incredibly clean
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 25 Feb 2024
Hi Roman,We deeply appreciate your positive feedback regarding the cleanliness of our hotel. Maintaining a high standard of cleanliness is one of our top priorities, and we are delighted to hear that it was evident during your stay. Our dedicated housekeeping team works diligently to ensure that every corner of our premises is immaculate, providing guests like yourself with a comfortable and enjoyable environment. Your satisfaction is paramount to us, and we look forward to welcoming you back for another exceptional experience in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I booked a non smoking room me and my boyfriend walked in instantly smelt like cigarettes. We also found a half lit cigarette in the bathroom and there was a pad on the peep hole. The bed smelt so bad we hardly slept was very uncomfortable overall bad experience.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 20 Feb 2024
Hi guest,Thank you for bringing this to our attention. Maintaining a smoke-free environment is a top priority for us, and we regret that your non-smoking room did not meet our usual standards in this regard. We have addressed this issue with our housekeeping and maintenance teams to ensure that thorough inspections are conducted before guests check in to prevent any recurrence of such incidents. Your comments have been shared with our management team to investigate and take corrective measures to improve the quality of our accommodations. We hope to have the opportunity to welcome you back and impress you with the service and quality that we are known for.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What A Pleasant Surprise- Call Them
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 20 Feb 2024
Hi Patrick,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 Excellent

Lucille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 20 Feb 2024
Hi Lucille,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

6/10 Okay

Leticia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 13 Feb 2024
Hi Leticia,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not have running water
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 9 Feb 2024
Hi Sean,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and rest assured this has already been resolved by our team as soon as possible. This is not the experience and service that we wanted you to have, and we hope that you can give us another chance to serve you and provide you the level of accommodation that we are known for.

2/10 Terrible

Jeff, Kelowna

Stayed 1 night in Jan 2024
Response from Guest Relation Management on 21 Mar 2024
Hi Jeff,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Andrew

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok but needs wirk
Hotel is well worn in need of upgrade. Room amenities are minimal (soap). Very little storage. Door locks need adjustment. Was listed as non smoking but had strong smoke odor and cigarette burn makes on counters. Also very noisy(trains and planes)
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 1 Feb 2024
Hi Andrew,Thank you for taking the time to share your feedback following your recent stay at our hotel. We appreciate your valuable insights, as they assist us in identifying areas for improvement and ensuring a better experience for our guests. Rest assured, we have taken note of your comments regarding the need for upgrades, room amenities, storage space, and door lock adjustments. We will review these aspects carefully and take appropriate measures to address them promptly. We hope to have the chance to welcome you back in the future and provide you with a more enjoyable stay.

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Convenient to the airport
It's a cheap and cheerful place convenient to the airport. No frills and a bit loud at night with people hanging out on the stairs. My room shook from the nearby train. It worked out well, only needed it for a little while before my flight for a nap and a shower. We easily rebooked for another night after our flight got cancelled
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 23 Jan 2024
Hi Christy,Thank you for sharing your feedback about your recent stay with us. We appreciate your honest comments and are glad to hear that the accommodations served your needs well for a short stay before your flight. We also understand the importance of a quiet environment for a restful stay, and we will address these concerns with our team to see how we can improve. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more comfortable stay in the future.

2/10 Terrible

Karsten, Seattle

Disliked: Staff & service
I got charged twice for my stay
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 16 Jan 2024
Hi Karsten,Thank you for your feedback. We recommend reaching out to Expedia support for clarification as we only get payment once the reservation is confirmed on their end. We do hope that our service and amenities exceeded your expectations and we hope to welcome you again in the future!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to go
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 4 Jan 2024
Hi Thomas,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

2/10 Terrible

Manuel

Stayed 1 night in Dec 2023
Response from Guest Relation Management on 26 Dec 2023
Hi Manuel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 23 Dec 2023
Hi Kathryn,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Iran

Stayed 1 night in Dec 2023
Response from Guest Relation Management on 19 Dec 2023
Hi Iran,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Jonathan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had to checkout early still waiting on my refund Hotel was disgusting.
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on 11 Dec 2023
Hi Jonathan,We sincerely apologize for any inconvenience you may have experienced during your stay. Our team is committed to maintaining high standards of cleanliness, and we regret that we fell short of your expectations. We understand the importance of a prompt resolution, and we are actively investigating the situation surrounding your early checkout. Your feedback is invaluable to us, and we appreciate your patience as we address this matter thoroughly.