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Reviews of La Quinta Inn & Suites by Wyndham Phoenix West Peoria

2.5 out of 5
La Quinta Inn & Suites by Wyndham Phoenix West Peoria
16321 N 83rd Ave, Peoria, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1010 reviews" "
Rating 8 - Good. 302 out of 1010 reviews" "
Rating 6 - Okay. 151 out of 1010 reviews" "
Rating 4 - Poor. 101 out of 1010 reviews" "
Rating 2 - Terrible. 74 out of 1010 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elevators questionable, breakfast could have been better- poor coffee.
Stayed 1 night in Apr 2024

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Apr 2024

6/10 Okay

Matthew

Dirty. Carpets smelled like mold. No hot water in the shower. Staff was unfriendly. Nothing terrible the essentials in the room. Hotel needs updating for sure.
Stayed 2 nights in Apr 2024

4/10 Poor

katie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff, noisy, clean outdoor areas, room/vending areas dirty and tub drain was backed up in both rooms rented
Stayed 3 nights in Apr 2024

8/10 Good

Joan Elaine

Travelled with partner
Very clean. Older but kept up. Pleasant staff
Stayed 5 nights in Apr 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location off freeway.
Stayed 1 night in Apr 2024

8/10 Good

Jess

Liked: Staff & service, amenities, property conditions & facilities
Prompt, friendly, as I expected
Stayed 2 nights in Apr 2024

8/10 Good

Ryan

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Property is a little older, carpet is a little musty but not terrible. A solid 3 star hotel with decent free breakfast. Excellent location for things to do.
Stayed 2 nights in Apr 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Jennifer, East Leroy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Patrick, Everett

Travelled with family
Liked: Cleanliness, staff & service
Great stay but the pool was a bit cold.
Stayed 5 nights in Mar 2024

6/10 Okay

michael

Travelled with family
Liked: Cleanliness
great location for our activities
Stayed 7 nights in Mar 2024

2/10 Terrible

SAKURA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst hotel I have ever stayed at. It is extremely outdated, run down, and dirty. There were stains on our bedding, stains in the carpet, the desk had nails coming out of it, the chair was broken, the tv is extremely small and doesn’t work properly, and the elevator wasn’t functioning properly either. It was quite scary actually. I would not recommend this hotel to anyone, especially for the hefty price it costs to stay here. Run away!
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrea

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Close to restaurants and shopping
Stayed 1 night in Mar 2024

8/10 Good

Peter

Stayed 2 nights in Mar 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service
Very close to Peoria Sports Complex. Many dining options in walking distance.
Stayed 1 night in Mar 2024

2/10 Terrible

steve

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old property. Old is just fine as long as it is maintained and clean. This hotel was not acceptable on so many levels. The pool and spa were unusable because they were so dirty. Housekeeping is not provided on a multi night stay unless 24 hours notice of need is given - that was not communicated. The room carpets, shades and furniture are filthy. Hotel breakfasts are just fine for me. This one is not. At least put out some scrambled eggs. Two of our four mornings the only protein was processed bacon or sausage. To top it all off - the food is cold. Food is not being held to proper temperature. Now the staff - an abomination. Several (not all) front desk staff were rude - beyond rude in one case. I tried to communicate that our television was non functioning - so the next person might be able to watch TV. The young female at the desk actually threw and slammed a NOT available plastic hard cover notice at me. If your only desire is to be close walking distance to the Padres/Mariner's stadium this serves that purpose - otherwise The Hampton is just a tiny bit further away.
Stayed 5 nights in Feb 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed close to ballpark and restuarants
Stayed 1 night in Feb 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Jessica

Stayed 2 nights in Feb 2024

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and run down. Dirty rooms. Breakfast was very limited as well as seating. Only thing going for this hotel is location (closed to ball fields).
Stayed 3 nights in Feb 2024

10/10 Excellent

JR

Stayed 1 night in Feb 2024

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff and clean, safe property.
Stayed 1 night in Feb 2024

4/10 Poor

Daniel

Travelled with pets
Disliked: Property conditions & facilities
The entrance door by our room was broken, and had been for a while and there was no one to fix it. The outlet for our TV was out and, again. no maintenance person available. We were informed that he was on his days off. Since things were broken when we got there they should have been fixed before his days off .
Stayed 2 nights in Feb 2024

8/10 Good

Michael, Framingham

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel is older. It is fine due to the convenience of the area. But definitely older and needs upgrades
Stayed 2 nights in Jan 2024

4/10 Poor

Philip

Liked: Cleanliness, amenities
Disliked: Staff & service
They allow pets for an additional fee, but both nights I could hear a dog barking in an adjacent room every time somebody walked down the hallway, including after 10 pm, and I had to be at work early. Commented to the desk clerks twice, one was dismissive, the other said she would call up to the room. The first night the noise was supplemented by a family with rowdy, noisy kids in the next room yelling at each other and whining. The "Free" breakfast was cheap and unremarkable, including tasteless bacon and those nasty powdered eggs made from who knows what. The older rickety elevators were making weird scary noises, glad I did not get trapped in one for the weekend. Other than that, the room itself was nice and the location was good, but it was not cheap either.
Stayed 2 nights in Jan 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very clean,easy check in
Stayed 2 nights in Jan 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Accommodating. Clean facility. Walking distance to a lot of different food places.
Stayed 1 night in Jan 2024

4/10 Poor

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty bathroom!
Bathroom a disgrace. Shower tile had mold and pretty wide spread. Tile in the entire bathroom was dirty and overhead light was burnt out. They had given us a handicapped room which was not requested.
Stayed 1 night in Jan 2024

6/10 Okay

Kim

Stayed 2 nights in Jan 2024

2/10 Terrible

Tyler

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
If I could give 0 stars I would. The property was dirty. There were stains on the couch and carpet. Everything was sticky and rusted, not at all up to date. There was a mildew smell in the rooms. They refused us check out when we had to find another hotel because of the conditions and continued to run our reservation even though we asked 3 times to check out and have refused our refund even when we left within 2 hours of checking in. 0/10 would NOT recommend to anyone.
Stayed 4 nights in Jan 2024

10/10 Excellent

Marion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay was great. Customer service, cleanliness, amenities were all great. The only issue I had was the buzzing of the alarm clock. There was something wrong with it.
Stayed 1 night in Jan 2024

4/10 Poor

RaeJean

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was excellent. Smelled like sewer in our entire stay and party people on floor 5 the entire time.
Stayed 3 nights in Jan 2024

8/10 Good

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed in my room was hard, I was having an issue with my card key every time when I tried to enter the room. The clerk said something was wrong with the door handle that I would need to lift the handle while I was putting the card key in.
Stayed 2 nights in Jan 2024

10/10 Excellent

rhonda

Stayed 1 night in Jan 2024

2/10 Terrible

Ernest, lake havasu city

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
What we didn’t know was that the hotel was locked closed from 11pm to 6am. My husband had a long surgery and he was discharged from the hospital at 12:30am. We arrived back at the hotel to find the doors locked. Unfortunately the two exterior doors we found did not accept our room key. Here we are, two old people, one who could not walk and was in post surgery pain. It was too cold to stay in the car and too late to find another hotel. We drove around the parking lot looking for someone to help us. We then saw a third door that was propped open with a rock. Finally we were in bed at 1:30am. This could have ended badly. I contacted the chain head office who offered nothing, not even an apology.
Stayed 1 night in Jan 2024

2/10 Terrible

Javier

Stayed 2 nights in Dec 2023

4/10 Poor

K W

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad News
Not so good. We visit every year and this was the worst experience we have had....The place was filthy and run down....It needs maintenance......
Stayed 2 nights in Jan 2024

6/10 Okay

Mary K

Travelled with family
Liked: Staff & service
It's getting shabby and the rooms are dark & dingy, but fairly clean. It was pretty noisy, and someone had a large dog that had a very large bark, which he/she used a lot.
Stayed 1 night in Dec 2023

10/10 Excellent

Micha

Liked: Cleanliness, staff & service, property conditions & facilities
Toilet is too low and very noisy when flushed. Need a fan in the bathroom. Need one solid door in the bathroom and the showerhead is too high.
Stayed 2 nights in Dec 2023

2/10 Terrible

Todd, Golden

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

BETH ANN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Service

6/10 Okay

Maurice

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needs new carpet and elevator

10/10 Excellent

Dana, Yuma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, convenient to shopping and food choices next to sports complex.
Stayed 1 night in Dec 2023

10/10 Excellent

Ruth

Stayed 2 nights in Dec 2023

4/10 Poor

Peter

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
For starters, orbitz claimed on the website that there was no pet fee. Upon checking in the hotel charged us a $75 pet fee. This was not expected. The rooms are in need of a complete remodel. Everything is outdated. I would expect a little more from a La Quinta hotel. I’ve stayed at really nice La Quintas before. Our particular room was not the cleanest. The bathroom cleanliness was questionable. The bathtub had a clogged drain so when we took a shower we were standing in 3 inches of water. The room had a musty odor and the air conditioner unit sounded like a jet engine. I will not be staying at this particular hotel again.
Stayed 3 nights in Nov 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our door was difficult to open, it would take 3 or 4 attempts. The room was nice & the staff was great
Stayed 3 nights in Nov 2023

4/10 Poor

Lloyd

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and run down. 2 outlets and the bathroom fan did not work. The queen beds sure felt more like full beds. Ran out of coffee both days we were there. Acoustic ceilings and stained carpet. Would not recommend
Stayed 2 nights in Nov 2023

10/10 Excellent

Kara

Stayed 3 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Remodel
This place is in need a remodel. It’s decent but a remodel is much needed. The shower head was rusty. Around the toilet was rusty as well. The shower wouldn’t drain the water right away, by the time I got Out of the shower the water in the tub was above my ankles. The floor has red stains all over. Honestly such a nice location for the hotel to look like that. What a shame.
Stayed 1 night in Nov 2023