"Rooms were very nice, comfy beds.
Pool area (bigger side) service was horrible, seems like they didn’t like to work, we ask questions about the food and drink menu and not very helpful, responded in a rude manner.
The smaller pool side was great, Luis a great bartender and staff around him were nice too. Better food options as well."
"Housekeeping was very disappointing. It was extremely difficult to get ahold of anyone when assistance was needed. Also, the hotel advertises itself as pet-friendly, but that was not our experience at all. The information provided was misleading and caused unnecessary frustration during our stay."
"I was disappointed that the cafe Crave did not have fresh pastries on Sunday. Additionally, the pool Oasis was not very clean. There were napkins on the ground and dirty plastic cups under the lounge chairs. The pool Oasis did not look like it was swept. A lot of bugs and foliage in the pool."
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