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Rating 10 - Excellent. 1056 out of 1558 reviews" "
For it being an expensive hotel i dont like that you have to pay for parking and that you have to call room service to control the Air conditioner. Very nice hotel though
Jorge
Stayed 1 night in May 2024
Response from Tieysha on 11 May 2024
Hello Jorge,Thank you so much for your 5 out of 5 rating as well as your review. We are so pleased to know that you enjoyed our nice hotel. We are very sorry that our parking fee didnt meet your expectations as well as having to call room service to control the air conditioning. We hope we will have the pleasure of welcoming you back to Hyatt Regency Phoenix in the future.Best Wishes,
Dear Sabrina,Thank you for your rating and review on our Hyatt Regency Phoenix. We are happy to hear you liked the Compass restaurant. There are some spectacular views of the Phoenix Metropolitan area from the Compass. We hope to welcome you back again the next time you are in our downtown area.Warm regards,
Greetings Luis,Thank you for providing feedback. We're pleased to hear that our hotel's location was convenient for you, as well as that you enjoyed the cleanliness and felt comfortable. We hope to see you again the next time you visit Phoenix!
It was our 40th anniversary and they gave us the best room. Wonderful place!
Gayle
Stayed 2 nights in May 2024
Response from Ana on 9 May 2024
Dear Gayle,We appreciate your feedback. Thank you for staying with us while in Phoenix. We're pleased to hear you enjoyed your room. We look forward to providing you with another memorable experience the next time you visit!
Dear Erina,Thank you for the excellent feedback and rating. We are happy that you enjoyed your stay with us. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,
Hello Bernadette, Thank you for taking the time to leave a rating review of our hotel. We are so glad that you enjoyed your stay! We hope to welcome you again at Hyatt Regency Phoenix!Best regards, Jamison
Dear Dan, Thank you so much for the 5-star rating. We love hearing that your stay with us was enjoyable. We hope to have the opportunity to welcome you back in the near future. Best regards,
Dear Jerome,Thank you for providing your feedback. It was a pleasure to host you while you were in Phoenix. We are delighted to hear that you found our location convenient. We hope to see you again soon!
Dear Michael,Thank you so much for your patronage and for providing your rating. We truly hope you had an enjoyable stay and we hope to have the opportunity to welcome you back soon. Best regards,
10/10 Excellent
Taylor
Travelled with family, Travelled with family and small children
Great location! We had a blast at the Diamondbacks game and had fun walking around and seeing the restaurants and stores!
Taylor
Stayed 2 nights in Mar 2024
Response from Ana on 30 Apr 2024
Dear Taylor,Thank you for taking the time to provide feedback. We're delighted to hear our hotel's location was convenient for you. We hope to provide you with another amazing experience the next time you visit Phoenix!
Hello Sara,Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for failing to provide warm, welcoming, and friendly customer service. We appreciate you bringing your concern to our attention so it can be addressed and improved upon to ensure our staff provides exemplary service to our guests. We would love to welcome you back for a better stay experience. If you would like to share further details about your stay, please get in touch with us via our social or chat channels.Best regards, Angela
Great location in Downtown Phoenix. Walk to everything. Nice bar and patio area. Comfortable beds. Valet parking. Good food.
Arlene
Stayed 1 night in Apr 2024
Response from Laura on 29 Apr 2024
Dear Arlene,Thank you for taking the time to provide your feedback. We are happy to hear that you were comfortable during your stay with us and that our location was perfect for your needs. We hope to have the opportunity to welcome you back in the near future. Best regards,
10/10 Excellent
Lizbeth
Travelled with family, Travelled with family and small children
Such a wonderful experience with great staff that go above and beyond to make you feel welcome.
Lizbeth
Stayed 2 nights in Apr 2024
Response from Jamie on 28 Apr 2024
Dear Lizbeth,Thank you for your wonderful review and 5/5 rating for our Hyatt Regency Phoenix! It was such a pleasure to hear that you enjoyed your stay with us, and that our team's service helped contribute to an enjoyable stay. We hope to welcome you back as our guest on your future visits to Phoenix!Warm regards,Jamie
6/10 Okay
Marcedeez
26 Apr 2024
Marcedeez
Stayed 2 nights in Apr 2024
Response from Angela S on 28 Apr 2024
Hello Marcedeez,We appreciate your decision to stay with us and thank you for rating your experience. We hope you enjoyed your stay and look forward to welcoming you back for an even better experience in the future.Best regards,Angela
Dear Kelly,We appreciate your feedback. It makes us happy to hear that you had a wonderful stay at our hotel. We hope to see you again when you next visit Phoenix!
FD Agent Kasia was so friendly and helpful without me even needing to ask. BB Market was perfectly located with comfortable seating throughout. A great place to relax and or do some work.
Brandi
Stayed 3 nights in Apr 2024
Response from Shelly on 26 Apr 2024
Dear Brandi! Thank you for your feedback and rating. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. We are so glad that you had a great stay. Love that Kasia was so friendly and helpful Thank you. Hope that you will come and stay again! Warm Regards, Shelly
Hello Eduard,Thank you for the 5-star rating. We are happy that you loved the property and would return back for a stay with us. We look forward to welcoming you back as a guest with us.Warm regards,Tania
Dear Mike, Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,
Pool area is way too small for the size of this hotel, not enough chairs and it was a zoo, way too crowded. No bar or restaurant at the pool either.
Pamela NMN
Stayed 2 nights in Apr 2024
Response from Angela S on 15 Apr 2024
Hello Pamela NMN,Thank you for choosing to stay with us. We apologize for not meeting your expectations. We appreciate your comments and will consider them as we work to provide guests with a better stay experience. If you need further assistance, please get in touch with us via our social or chat channels.Best regards, Angela
Dear Aline,Thank you for your rating and review. We are overjoyed to hear that you enjoyed your stay with us!! We would love to have you back again!! Best Wishes,
Hello Michael,Thank you for your review. We are happy to hear that the location was convenient for you! We would love to welcome you as our guest again soon!!Warm Wishes,
Hello Jen,Thank you for the 5-star rating. We are glad that you had a nice stay with us. We look forward to welcoming you back soon here at Hyatt Regency Phoenix.Best wishes,Tania
Hello Jordan!Thank you for taking the time to provide your 5-star rating of our hotel. We are glad to know you enjoyed your stay and look forward to having you back as our guest again soon. Warm Regards, Travis
Great location to catch a game at Chase Field. Facility was nice and clean and staff were very helpful.
Amber
Stayed 1 night in Apr 2024
Response from Krista on 9 Apr 2024
Hi there Amber, Thank you so much for your wonderful rating and review of your stay with us here at the Hyatt Regency Phoenix. We are so happy to hear that you enjoyed your stay with us, and that you received helpful service from our hotel staff! We hope to welcome you back again sometime. Warm Regards, Krista
Really close to Chase Field and all employees were very friendly.
Jeremy
Stayed 1 night in Apr 2024
Response from Lindsey on 7 Apr 2024
Dear Jeremy,Thank you for your five-star rating. We are happy to hear the location was convenient for you and the staff was friendly!! We hope to welcome you back when you are in the area again!!Best Wishes,
Dear Judd,Thank you for taking the time to leave a rating for our Hyatt Regency Phoenix! We were glad to see that you enjoyed your stay with us. We hope to have the opportunity to welcome you back as our guest for an even better stay experience in the future!Warm regards,Jamie
6/10 Okay
Kathy J
Travelled with family
5 Apr 2024
Liked: Cleanliness
It was clean and updated.
We haven't traveled in a bit so when we got on the elevator and it didn't seem to work we didn't understand. Another guest mentioned that we probably needed to use our key. Would have been nice for the check-in clerk to mention this as a courtesy; our family staying in another room had the same issue.
Our family in another room didn't sleep at all due to noise from other guests.
I'd say half the staff was attentive while other half seemed disinterested.
Kathy J
Stayed 1 night in Mar 2024
Response from Krista on 6 Apr 2024
Hello Kathy J, Thank you for taking the time to review our Hyatt Regency Phoenix. We sincerely apologize for any inconvenience you faced during your stay. We appreciate your feedback regarding the check-in process, as well as the noise you experience in your room. Your feedback is valuable and has been shared with our management team to address any potential improvements. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable experience.Kind regards, Krista
10/10 Excellent
Hanh
4 Apr 2024
Hanh
Stayed 1 night in Apr 2024
Response from Tania on 25 Apr 2024
Hello Hanh,Thank you for the 5-star rating. We hope to have the opportunity to have you as a guest again here at Hyatt Regency Phoenix.Best wishes,Tania
Dear lilian,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Phoenix again soon!Warm regards,Melinda
Hello Susan,Thank you for the 5-star rating, we are happy that you enjoyed your stay, and we hope to have the pleasure of having you as a guest with us again.Best wishes,Tania
8/10 Good
Diana
4 Apr 2024
Diana
Stayed 2 nights in Apr 2024
Response from Tania on 5 Apr 2024
Hello Diana,Thank you for your rating, we hope to have the opportunity to welcome you back as a guest with us in the future.Warm regards,Tania
Dear Stefanie,Thank you for the amazing 5-star review! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back to Hyatt Regency Phoenix in the near future. Kind Regards,Ciara
Dear Kimberly,Thank you for taking the time out to leave us a 5-star rating as well as your review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to Hyatt Regency Phoenix in the future.Kind Regards,Ciara
8/10 Good
Yvonne
Travelled with family
3 Apr 2024
Liked: Cleanliness, staff & service, amenities
Hotel is nice, and it is within walking distance to the Chase Field and Capital One area. The onsite restaurant is good. The parking structure is right next to the hotel, but it costs $32. The bathtub drains very slowly. Overall we had a pleasant stay for one night to the Dbacks game, and we will come back.
Yvonne
Stayed 1 night in Apr 2024
Response from Ciara on 4 Apr 2024
Dear Yvonne,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay and that our restaurant was great. We truly appreciate the time you have taken to leave your feedback; we hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara
Hello Jarom,Thank you for adding this post for our Hyatt Regency Phoenix. I am glad you had a good time. I look forward to your next visit.Best Regards,John
10/10 Excellent
Linda, Ramona
2 Apr 2024
Linda
Stayed 1 night in Apr 2024
Response from John on 24 Apr 2024
Hello Linda,I am happy to to see you enjoyed our Hyatt Regency Phoenix. Thank you for giving us this score. I hope you can stay with us again soon.Best Regards,John
Dear Ann! Thank you for your five-star feedback. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your overall stay. We hope to welcome you back for another wonderful stay in the future. Sincerely, Shelly
Hi there Gracie, We weanted to take a moment to thank you for providing us with a rating and feedback of your stay with us here at the Hyatt Regency Phoenix. We are happy to know that you had a comfortable stay. We would love to have you as our guest again, please remember us next time you choose to stay in Phoenix! Warm Regards, Krista
Hello MELISSA,We are truly grateful for your 5-star rating. We hope to see you again soon.
10/10 Excellent
Jeffrey
Travelled with group
30 Mar 2024
Liked: Cleanliness, amenities
Nice staff
Jeffrey
Stayed 1 night in Mar 2024
Response from Jamie on 31 Mar 2024
Dear Jeffrey,Thank you for your great rating and review for our Hyatt Regency Phoenix! It was a delight to hear that you enjoyed your stay with us and that our team's service helped contribute to an enjoyable stay. We hope to welcome you back as our guest on your future visits to Phoenix!Warm regards,Jamie
Was a joke of a 4 star hotel. Should’ve saved myself 800 bucks and stayed at a Marriott lol
Brayden
Stayed 2 nights in Mar 2024
Response from Travis on 31 Mar 2024
Hello Brayden! Thank you for taking the time to write your review of our hotel. We are sorry to hear about your experience and we would like to have the opportunity to discuss your stay with us further. Please reach out to us via any of our social or chat channels. Warm Regards, Travis
Dear Michelle,Thank you for the five-star rating. We are happy to hear that you enjoyed your balcony!! We would love to have you as our guest again soon!Best Wishes,
Dear Sherry,Thank you for the excellent rating. We are so glad you had a great visit. We look forward to welcoming you back in the future! Warm Wishes,
The location to the Convention Center was perfect. Easy walk. Lots of restaurants near by as well as food options in the hotel.
Room was very clean and comfy!
Tracy
Stayed 4 nights in Mar 2024
Response from Betsy on 26 Mar 2024
Dear Tracy,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our location was perfect. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,