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Reviews of Hyatt Place Tempe / Phoenix / University

3 out of 5
Hyatt Place Tempe / Phoenix / University
601 E 6TH STREET, BUILDING 2, Tempe, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1013 reviews" "
Rating 8 - Good. 197 out of 1013 reviews" "
Rating 6 - Okay. 80 out of 1013 reviews" "
Rating 4 - Poor. 37 out of 1013 reviews" "
Rating 2 - Terrible. 33 out of 1013 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Joshua

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Norma, El Paso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel 🏨
Stayed 1 night in May 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from Natalie O on 25 May 2024
We look forward to welcoming you back very soon!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got upgraded on check in which was great! The rooftop pool was a clean nice area, just very small and gets crowded at times. The staff were great !
Stayed 5 nights in May 2024
Response from Natalie O on 25 May 2024
Thank you so much for the wonderful review and your kind words regarding staff . We are very lucky to have them on our team. We look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

richard

Need my receipt for my stay
Stayed 4 nights in May 2024
Response from Natalie O on 25 May 2024
We cannot think of a higher compliment than a return visit. We are delighted to know that you enjoyed your stay.

8/10 Good

Avionna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Natalie O on 25 May 2024
We cannot think of a higher compliment than a return visit. We are delighted to know that you enjoyed your stay.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying for all future valley trip's.
Stayed 1 night in May 2024
Response from Natalie O on 25 May 2024
We are pleased to hear that your experience has been so enjoyable with us. We cant wait to welcome you back in the future.

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind accommodating staff and facilities were clean and modern.
Stayed 2 nights in May 2024
Response from Natalie O on 25 May 2024
We look forward to welcoming you back to our hotel soon.

8/10 Good

Eve

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Natalie O on 25 May 2024
Thank you for the perfect score! We look forward to welcoming you back for another amazing stay at the Hyatt Tempe again soon!

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is next to the light rail tracks and they go by every 20-30 all night and ring bell/ blow horn.
Stayed 1 night in May 2024
Response from Natalie O on 25 May 2024
It is our hope that you give us another opportunity to serve you.

10/10 Excellent

Victoria

Stayed 1 night in May 2024
Response from Natalie O on 21 May 2024
Thank you for the perfect score! We look forward to welcoming you back for another amazing stay at the Hyatt Tempe again soon!

10/10 Excellent

Fadi, Fairfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy nice and good for a quick trip
Stayed 2 nights in May 2024
Response from Natalie O on 21 May 2024
We cannot think of a higher compliment than a return visit. We are delighted to know that you enjoyed your stay.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast availability makes it even better choice
Stayed 1 night in May 2024
Response from Natalie O on 17 May 2024
Thank you so much for the wonderful review and your kind words regarding breakfast. We look forward to the opportunity of welcoming you back in the near future.

8/10 Good

Mercedes

Liked: Staff & service, property conditions & facilities
Everything was very nice and super clean with a very professional, friendly staff. Breakfast was great! But unfortunately the housekeeping is every other day and the air condition in our room did not cool very well. I don’t fault the hotel we did not say anything cause it was bearable and I did not feel like packing up again and changing rooms! But I’m sure the hotel would have try to fix it. Overall I thought our stay was wonderful.
Stayed 4 nights in May 2024
Response from Natalie O on 15 May 2024
Thank you so much for taking the time to write a review about your experience at the Hyatt House Tempe. We take great pride in the level of service that we provide. We would be honored to have you with us again during your next visit to the Tempe area.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ASU awesome location close to eatery and safe!
Stayed 3 nights in May 2024
Response from Natalie O on 15 May 2024
Wow! Thank you for your amazing 5-star review!

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time and plan to return, accomodating staff, great area
Stayed 1 night in Apr 2024
Response from Natalie O on 15 May 2024
Wow! Thank you for your amazing 5-star review!

10/10 Excellent

Darren, Bonney Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly across from ASU’s Mountain America Stadium is great and a short walk to Mill Street
Stayed 3 nights in May 2024
Response from Natalie O on 11 May 2024
What a pleasure for us to receive your exceptional review of your recent stay Hyatt in Tempe. Come back soon!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family was there for my daughter's graduation from ASU. The parking was so convenient and having the room was exceptional. Thank you!
Stayed 1 night in May 2024
Response from Natalie O on 10 May 2024
Thank you for sharing your thoughts with us. We are pleased to hear that your experience has been so enjoyable with us and we have shared your positive comments with our team. Congrats to your daughter #FORKSUP

10/10 Excellent

Suhey

Stayed 1 night in Apr 2024

10/10 Excellent

Maria, San Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool at the top roof.. breakfast was really good, food from the H Bar was good as well. Bed's weren't that comfortable and no water for coffee.
Stayed 1 night in May 2024
Response from Natalie O on 7 May 2024
We cannot think of a higher compliment than a return visit. We are delighted to know that you enjoyed your stay.

10/10 Excellent

Suk Hyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Natalie O on 7 May 2024
Thank you for the perfect score! We look forward to welcoming you back for another amazing stay at the Hyatt Tempe again soon!

10/10 Excellent

Ghassan, Rancho Cucamonga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A like the service, rooms, breakfast, training room, the pools.
Stayed 1 night in May 2024
Response from Natalie O on 4 May 2024
Thank you for your review. We look forward to welcoming your back.

10/10 Excellent

Rafael, Lancaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from Natalie O on 4 May 2024
We cannot think of a higher compliment than a return visit. We are delighted to know that you enjoyed your stay.

10/10 Excellent

Delyte

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive and hidden fees for one night
Stayed 1 night in Apr 2024
Response from Natalie O on 1 May 2024
Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance in the future, please contact me directly.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again! Beautiful get away!
Stayed 1 night in Apr 2024
Response from Natalie O on 1 May 2024
Thank you for the perfect score! We look forward to welcoming you back for another amazing stay at the Hyatt Tempe again soon!

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Natalie O on 28 Apr 2024
We take great pride in the level of service that we provide. We would be honored to have you with us again during your next visit to the Tempe area.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option if you need somewhere to stay in Tempe. Easy airport access and a much better bet than downtown Phoenix.
Stayed 3 nights in Apr 2024
Response from Natalie O on 27 Apr 2024
Thank you for your kind words. We appreciate your feedback and it will certainly be shared with the entire team. We take great pride in the level of service that we provide. We would be honored to have you with us again during your next visit to the Tempe area.

10/10 Excellent

VASILKA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Modern. Friendly staff. Love the rooftop pool and bar. Loved the breakfast.
Stayed 2 nights in Apr 2024
Response from Natalie O on 27 Apr 2024
Thank you so much for taking the time to write a review about your experience at the Hyatt Tempe. We take great pride in the level of service that we provide. We would be honored to have you with us again during your next visit to the Tempe area.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Natalie O on 27 Apr 2024
Wow! Thank you for your amazing 5-star review!

2/10 Terrible

Derek

Stayed 1 night in Apr 2024
Response from Natalie O on 10 May 2024
It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and approachable. The breakfast options was really good. Although the pool is very small for that many rooms, it was very nice. If you are traveling to look at the college, no car is needed you can walk right on campus.
Stayed 4 nights in Apr 2024
Response from Natalie O on 18 Apr 2024
Thank you for your review. We look forward to welcoming you back .

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to dining options and the campus. It served well as a central hub for our needs.
Stayed 1 night in Apr 2024
Response from Natalie O on 18 Apr 2024
We cannot think of a higher compliment than a return visit. We are delighted to know that you enjoyed your stay.

6/10 Okay

Charles, Saco

first we have a miscommunication with expedia we never have a confirmation text and on the app eithe. So we gonna ask to be refund because we rent a another hotel !!!!
Stayed 1 night in Apr 2024
Response from Natalie O on 18 Apr 2024
It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance in the future, please contact me directly.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and comfortable. Recommended
Stayed 2 nights in Apr 2024
Response from Natalie O on 18 Apr 2024
We are pleased to hear that your experience has been so enjoyable with us and we have shared your positive comments with our team.

10/10 Excellent

Barb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We came to participate in Pat's Run. It couldn't have been any easier or convenient. Great location and everything was like new in the room.
Stayed 1 night in Apr 2024
Response from Natalie O on 18 Apr 2024
We cannot think of a higher compliment than a return visit. We are delighted to know that you enjoyed your stay.

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to where we’re running tomorrow.
Stayed 1 night in Apr 2024
Response from Natalie O on 13 Apr 2024
Thank you so much for the wonderful review. We look forward to the opportunity of welcoming you back in the near future. Hope you had a fantastic time at Pats run.

10/10 Excellent

DeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
It was a safe, comfortable hotel. We enjoyed our stay!
Stayed 2 nights in Apr 2024
Response from Natalie O on 12 Apr 2024
We cannot think of a higher compliment than a return visit. We are delighted to know that you enjoyed your stay.

10/10 Excellent

Phuong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the beds were comfy! Rooms were also spacious.
Stayed 2 nights in Apr 2024
Response from Natalie O on 10 Apr 2024
Thank you for taking time to share your feedback. We are glad to hear you enjoyed your room accommodations. We look forward to the opportunity of welcoming you back soon for another relaxing visit.

10/10 Excellent

Bradford

Stayed 2 nights in Apr 2024
Response from Natalie O on 28 Apr 2024
We cannot think of a higher compliment than a return visit. We are delighted to know that you enjoyed your stay.

10/10 Excellent

Maia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the breakfast that was included.
Stayed 1 night in Mar 2024
Response from Natalie O on 9 Apr 2024
Maia, We look forward to the opportunity of welcoming you back soon for another relaxing visit.

10/10 Excellent

Kathleen

Stayed 3 nights in Apr 2024
Response from Natalie O on 9 Apr 2024
Kathleen, we look forward to the opportunity of welcoming you back soon for another relaxing visit.

6/10 Okay

john

Liked: Cleanliness, property conditions & facilities
Room was a closet. No amenities other. Than a bar of soap. Not a real good experience
Stayed 3 nights in Mar 2024
Response from Natalie O on 6 Apr 2024
It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance in the future, please contact me directly.

10/10 Excellent

Cory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to downtown Tempe. 5 min walk to the train, which goes to chase field and the airport. Mullet arena is a 2 minute walk away. Great breakfast, nice roof top patio, pool is very small but was never busy.
Stayed 3 nights in Apr 2024
Response from Natalie O on 6 Apr 2024
Thank you for choosing us during your visit and taking the time to share your feedback. We are truly happy to learn you had such a wonderful experience and to have earned your recommendation. We look forward to your next visit.

10/10 Excellent

Elijah

Stayed 3 nights in Mar 2024
Response from Natalie O on 27 Apr 2024
Wow! Thank you for your amazing 5-star review!

8/10 Good

Jose

Stayed 1 night in Mar 2024
Response from Natalie O on 27 Apr 2024
We cannot think of a higher compliment than a return visit. We are delighted to know that you enjoyed your stay.

4/10 Poor

Bikram

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Room service never came even after asking front desk. Kept asking if we declined room service which I kept saying no to.
Stayed 3 nights in Mar 2024
Response from Natalie O on 4 Apr 2024
I apologize that you had that experience while staying at our property and that your stay was anything less than satisfactory.

8/10 Good

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Natalie O on 4 Apr 2024
I apologize that you had that experience while staying at our property and that your stay was anything less that satisfactory.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was amazing!!!
Stayed 3 nights in Mar 2024
Response from Natalie O on 30 Mar 2024
We cannot think of a higher compliment than a return visit. We are delighted to know that you enjoyed your stay.

10/10 Excellent

Molly

Stayed 1 night in Mar 2024
Response from Natalie O on 18 Apr 2024
Thank you for taking time to share your feedback. We look forward to the opportunity of welcoming you back soon for another relaxing visit.

2/10 Terrible

Lacey, NEW PLYMOUTH

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice and in a good location. Unfortunately I was woke up at 4:30 am every morning to very loud trucks outside my window. Banging noises, loud beeping it was awful. Would not recommend staying here unless you want to be woken up at 4:30 every morning.
Stayed 3 nights in Mar 2024
Response from Natalie O on 30 Mar 2024
It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance in the future, please contact me directly.