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Reviews of Hyatt Place Phoenix / Downtown

3 out of 5
Hyatt Place Phoenix / Downtown
150 W ADAMS ST, Phoenix, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1163 out of 1777 reviews" "
Rating 8 - Good. 375 out of 1777 reviews" "
Rating 6 - Okay. 130 out of 1777 reviews" "
Rating 4 - Poor. 67 out of 1777 reviews" "
Rating 2 - Terrible. 42 out of 1777 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aubrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy in and out for seeing a concert downtown Phoenix at the Footprint Center! Lots of options nearby that were walkable and room was comfortable!
Stayed 1 night in May 2024

10/10 Excellent

Myln

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to parking lot, close proximity to every place we wanted to see, friendly staff, multiple options for breakfast.
Stayed 2 nights in May 2024

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Shania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a show at The Van Buren and for a good price!
Stayed 1 night in May 2024

6/10 Okay

ALMA, PROGRESO

Travelled with partner
Disliked: Cleanliness
In the middle of Downtown, very convenient, many restaurants in the area
Stayed 2 nights in May 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
I love it.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jeremy

Travelled with partner
Parking structure was confusing to get to but other than that it was great!
Stayed 1 night in May 2024

6/10 Okay

lisa

Travelled with family
Liked: Cleanliness
We booked a room with a king bed and a double couch bed- we didn’t get what we booked. The hotel said it was expedias fault
Stayed 1 night in May 2024

8/10 Good

muna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service
Stayed 1 night in May 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and a beautiful place to stay.
Stayed 1 night in May 2024

10/10 Excellent

Adriana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Room was very comfortable for the 4 of us and very clean.
Stayed 1 night in May 2024

10/10 Excellent

WANDA

Everything was very good
Stayed 1 night in May 2024

10/10 Excellent

angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carrie, DOO on 16 May 2024
Thank you for staying with us. We look forward to seeing you on your next trip!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carrie, DOO on 16 May 2024
Thank you for staying with us. We look forward to seeing you on your next trip!

10/10 Excellent

Karim, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place overall
Stayed 2 nights in May 2024
Response from Carrie, DOO on 16 May 2024
Thank you for staying with us. We look forward to seeing you on your next trip!

10/10 Excellent

Art, Sonoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place! Very conscientious location and even though it was right by the arena! The staff was very helpful. Very clean!
Stayed 3 nights in Apr 2024
Response from Carrie, DOO on 16 May 2024
Thank you for staying with us. We look forward to seeing you on your next trip!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Keely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carrie, DOO on 16 May 2024
Thank you for staying with us. We look forward to seeing you on your next trip!

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carrie, DOO on 16 May 2024
Thank you for staying with us. We look forward to seeing you on your next trip!

8/10 Good

Gopan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Carrie, DOO on 16 May 2024
Thank you for staying with us. We look forward to seeing you on your next trip!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carrie, DOO on 16 May 2024
Thank you for staying with us. We look forward to seeing you on your next trip!

6/10 Okay

RENA R.

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
The staff was not accommodating and the hotel was not the cleanest
Stayed 2 nights in Apr 2024
Response from Carrie, DOO on 16 May 2024
I apologize you did not experience the standard level of service our property typically executes.

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Carrie, DOO on 16 May 2024
Thank you for staying with us. We look forward to seeing you on your next trip!

10/10 Excellent

Crystal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional. Dinner on site was wonderful.
Stayed 2 nights in May 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. Glad you were able to enjoy Adams Table while you were here. We look forward to seeing you again.

10/10 Excellent

Keemberly

Business traveller
Liked: Amenities, property conditions & facilities
Clean and spacious rooms. Very convenient location
Stayed 3 nights in May 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The parking amd the parking fee was the absolute worst. Not enough amd no clear answer on which garage was for the guests
Stayed 2 nights in Apr 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel everything was walking distance
Stayed 1 night in Apr 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We look forward to seeing you again.

8/10 Good

Shara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Sport venues. Quiet hotel. Breakfast is amazing!!!
Stayed 2 nights in Apr 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We are glad to hear you were able to stop by breakfast during your visit. We look forward to seeing you again.

10/10 Excellent

michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff friendly and helpful! Good location and great food.
Stayed 1 night in Apr 2024
Response from Carrie, DOO on 16 May 2024
Thank you for staying with us. We look forward to seeing you on your next trip!

8/10 Good

Linda, Peoria

Stayed 1 night in Mar 2024

8/10 Good

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t fit truck in parking garage. Valet was able to make room for it at front of hotel.
Stayed 1 night in Apr 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay very much.
Stayed 3 nights in Apr 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Lacey

Stayed 1 night in Apr 2024

10/10 Excellent

Trennon

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I booked this room last minute for an event downtown. We were very happy with our choice. The hotel was in the perfect location. The room was clean & bed very comfy. It was a pleasant surprise to find out breakfast was included. Added bonus was the great breakfast selection. We plan on staying at the Hyatt Place Phoenix/ Downtown for any future events.
Stayed 1 night in Apr 2024
Response from Carrie, DOO on 5 May 2024
We are glad you were able enjoy the complimentary breakfast during your stay. Come see us again!

10/10 Excellent

Byron, Los Angeles

Liked: Amenities
Nice
Stayed 2 nights in Apr 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Joanna

Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how friendly and professional the front desk staff were.
Stayed 1 night in Apr 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We look forward to seeing you again.

2/10 Terrible

Amanda, Chicago

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Checkin with employee was very cold, she didn’t speak to us, very dry and not inviting at all
Stayed 1 night in Apr 2024
Response from Carrie, DOO on 5 May 2024
I apologize you did not feel welcome at check in. Your comments will be used as a learning opportunity for our team.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. The staff were all nice and helpful. Would recommend.
Stayed 1 night in Apr 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We look forward to seeing you again.

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was parking. They had valet parking only. And even valet parking was full.. but stuff was nice and they helped us
Stayed 1 night in Apr 2024

10/10 Excellent

Jair Abdon Galindo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We look forward to seeing you again.

6/10 Okay

Lorraine, Brooklyn

Business traveller
Liked: Cleanliness, staff & service
I was in town for a conference and stayed at this property for 4 nights. Staff were friendly and helpful. Location was close to airport and walking distance to restaurants, and it was easy to request a Lyft from the hotel. My only complaint was the noise. All guest room doors are heavy and sound like they are slamming shut, even when you try to close them slowly and quietly. And the walls are quite thin. I could hear the guests next door pulling their window shades up/down every morning. It must be an acoustics thing because it sounded like it was coming from my own room. There also was a lot of shouting on the streets around the hotel, seemingly from unhoused people.
Stayed 4 nights in Apr 2024

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Brian

Stayed 5 nights in Apr 2024

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and comfy
Stayed 1 night in Mar 2024
Response from Carrie, DOO on 5 May 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Colton

Stayed 1 night in Apr 2024
Response from Carrie, DOO on 16 May 2024
Thank you for staying with us. We look forward to seeing you on your next trip!