All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Heavy Marijuana smell, cluld not locate our reservation, understaffed, bathroom floor was dirty, did not answer front desk phone at 2am as our neighbors were noisy and inappropriately loud. We had to go to the front desk and complain.
Easy access to and from airport otherwise a basic hotel not near dining or other outside amenities. Had to stay due to overnight flight delays so it would be nice if the bar was open past 9pm.
We had booked this room, paying an extra $30 for parking. But, when I checked in, the hotel had no info about parking, and said that Expedia doesn’t offer park & fly for their hotel, Why did I pay extra for parking thru Expedia?
Anita
Stayed 1 night in May 2024
Response from Pinky on 15 May 2024
We are happy we were able to take care of this for you before check out and you were comfortable in the professional way it was handled. Thankyou for your return visits and we look forward to many more.
Hello Gloudina, thank you for your kind survey about our great hotel, and we appreciate your feedback please do come back soon!
6/10 Okay
Rebecca, Danville
Travelled with family and small children
28 Apr 2024
Liked: Cleanliness, staff & service, amenities
We booked a 2 Queen suite with a pull out couch for our large family. We were given a king suite with pull out couch, which was not enough room for us all. We were told the queen had maintenance issues and were brought a roll away bed and portable crib.
Rebecca
Stayed 1 night in Apr 2024
Response from AGM, Mindy on 1 May 2024
Hello Rebecca we are deeply sorry for the inconvenience caused by the sudden change, in rooms , your feedback is very important to us, we do hope you return in the future!
8/10 Good
Marilyn, Avon Lake
Travelled with family
27 Apr 2024
Disliked: Property conditions & facilities
The shuttle bus had stained seats.
Marilyn
Stayed 1 night in Apr 2024
Response from AGM, Melinda on 1 May 2024
Hello Marilyn, we apologize for any inconvenience caused by the stained , we are looking into this matter to ensure it is revolved, thank you again!
I comment.
We are happy with facilities and service.
Carole
Stayed 1 night in Apr 2024
Response from Mindy. AGM on 2 May 2024
Hello Carole we are super happy to hear how you enjoyed our hotel, we hope that you will visit again real soon!
6/10 Okay
anne
23 Apr 2024
Liked: Property conditions & facilities
I stayed here for convenience for just one night. I particularly wanted the airport shuttle. They do not make it clear that to get the shuttle you have to CALL them. Since I have a phone that is from out of the country it made it extremely difficult for me. The hotel itself is alright, nothing special. The TV in the room does not provide any of the major networks ---ABC, CBS etc. I would not stay there again
anne
Stayed 1 night in Apr 2024
Response from Mindy. AGM on 2 May 2024
Hello Anne, we are sorry for any inconvenience caused by our television, we are looking into your concern to ensure it does not happen again ,thank you for bringing it to our attention, We also are sorry you were confused by having to call the shuttle to be picked, as is custom for most hotels, so that we can assure when guest arrive and when they would like to be picked up. We hope that you have a great day! Please visit again.
Pros. Location, parking, cleanliness, staff.
Con: charge for breakfast....$15 all you can eat. Too much for same breakfast thats free in other hotels.
Lamont
Stayed 3 nights in Apr 2024
Response from Mindy. AGM on 23 Apr 2024
Hello Lament thank you so much for your feedback, we appreciate your honesty and will take your feedback into consideration, we are happy to hear you enjoyed your stay we do hope you will return in the future.
Easy to deal with for shuttle from airport, check-in, and a nice room. Would recommend.
Nicholas
Stayed 1 night in Apr 2024
Response from Mindy. AGM on 23 Apr 2024
Hello Nicholas , thank you so much for the kind review we are happy to hear you enjoyed our shuttle service and nice room, we hope to see you back soon!
Comfortable bed, clean rooms, quiet.
It helped having transportation to the airport. I wish they had free breakfast.
Karen
Stayed 1 night in Apr 2024
Response from Mindy. AGM on 23 Apr 2024
Hello Karen, we are thrilled to hear you enjoyed your stay and the comfortable rooms , we do apologize that one of our amenities is not free breakfast, however we do try to offer a more extensive All you can eat breakfast with different items to be able to service all guest.
A nice hotel but not for the price (expensive). As others have said, for the price, free breakfast should be included. We could hear somebody walking on the floor above us all night long. It was convenient being so close to the airport. I would probably not stay again... too expensive for what you get.
Scott
Stayed 1 night in Apr 2024
Response from AGM Mindy, on 22 Apr 2024
Hello thank you so much for your feedback it is important to us, we understand your feedback on the price and appreciate your honesty, we do try toto offer a great value then some of our competitors offer, we do appreciate your feedback and take all concerns very seriously. Thank you so much!
We arrived at the airport after a long day of traveling and the hotel was immediately able to send a shuttle for us! The hotel staff were kind & helpful and the hotel room was super cozy and clean! Would stay here again :)
Lindsay
Stayed 1 night in Apr 2024
Response from Agm Mindy, on 22 Apr 2024
Thank you so much Lindsey for such a great survey we certainly enjoyed hosting you please do return soon!
Hello Ivan, we thank you for your recent stay , we value your feedback so please visit again.
4/10 Poor
Mike
Travelled with family
14 Apr 2024
Disliked: Property conditions & facilities
Loud rooms... $$ for cafeteria style dinning.
Mike
Stayed 1 night in Apr 2024
Response from Mindy. AGM on 15 Apr 2024
Hello Mike, we apologize for any inconvenience by any loud noises, I also apologize you were not satisfied with the dining room setting I do hope you were satisfied with our home cooked dinner , made from scratch and made fresh every day, we appreciate your feedback please visit again.
The room was large with a living room area and very nice
Lisa
Stayed 1 night in Apr 2024
Response from Mindy. AGM on 10 Apr 2024
Hello Lisa we are thankful to hear you enjoyed your stay and the spacious rooms, we look forward to having you return in the future!
6/10 Okay
Walter
9 Apr 2024
Stayed for a night before heading to the airport; the employees at the desk seemed nice.
The shuttle is very convenient, and the driver was pleasant.
The hotel seems to be a bit older , some wallpaper was peeling off by the bathrooms at ground level.
Walter
Stayed 1 night in Apr 2024
Response from Mindy. AGM on 10 Apr 2024
Hello Walter thank you for your recent stay and your most honest feedback we sincerely appreciate you and hope that you will return in the future!
I think it’s a little ridiculous that for the price breakfast isn’t included. But the property is clean and close to the air port.
Grayson
Stayed 1 night in Apr 2024
Response from Mindy. AGM on 10 Apr 2024
Hello Mr. Grayson, we apologize that we do not offer free breakfast, since it is a paid breakfast we do try to offer several different choices to taylor to all our guests needs, we thank you for noticing the cleanliness of our hotel and hope to have you back son.
For the amount of money I paid there should have been a free breakfast and better customer service. The room should have been cleaner as well.
Nicole
Stayed 1 night in Mar 2024
Response from Pinky on 2 Apr 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations.We understand the importance of value and quality service, and we regret that we fell short in providing these during your stay. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made.Regarding breakfast, we do offer various packages that include complimentary meals, and we apologize if this was not communicated effectively during your booking process. Additionally, we deeply regret any lapses in cleanliness as this does not reflect our usual standards. We will reinforce our cleaning protocols to prevent such occurrences in the future.We appreciate your valuable feedback as it helps us to continually enhance our services. Should you give us another opportunity, we would be grateful to provide you with a much-improved experience.Thanks.
The bed we had in our hotel room seemed broken from the left side. It would make noise every time with a slight movement.
Ismael
Stayed 1 night in Mar 2024
Response from Mindy. AGM on 27 Mar 2024
Hello Ishmael , thank you so much for bringing the hotel bed to our attention we will have our team look into immediately, we also like to thank you for choosing to stay with us we have to have you back soon.
Only thing I want to add is about internet connection on floor 5, they can be improved. Overall it was a nice stay here.
Ankur
Stayed 5 nights in Mar 2024
Response from Mindy. AGM on 27 Mar 2024
Hello Ankur, thank you, so much for choosing to stay at our hotel, we apologize for any inconvenience by the internet connection we are addressing your concern, and hope to have it resolved soon . We truly appreciate your business and we hope you had a comfortable and enjoyable stay. Please visit again.
10/10 Excellent
Raelynn
25 Mar 2024
Raelynn
Stayed 1 night in Mar 2024
Response from Mindy. AGM on 15 Apr 2024
Hi Raelyn, we appreciate you giving us a fabulous score we were happy you choose us for your stay , we look forward to your return!
Thank you, Lora, for your recent visit to our Hotel we hope that you had a great stay please visit again!
4/10 Poor
Teresa
Travelled with family
17 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great hotel but the parking lot was full and had to park on the dirt lot wasn’t the greatest because of the recent rains it was very muddy. The pull out sofa bed, had no true mattress, just like a futon type pull out, it was very uncomfortable for two people.
Teresa
Stayed 2 nights in Mar 2024
Response from Mindy. AGM on 21 Mar 2024
Hello Theresa, thank you for taking the time to leave a review on your recent stay, we are happy to hear you enjoyed our hotel, we sincerely apologize for any inconvenience caused by the lack of parking, uncomfortable sofa bed and incliment weather, during your stay. We strive to continuously improve the guest experience, We hope to have the have opportunity of welcoming you back!
Hello Matan, Thank you for taking time to give us a great survey we appreciate your feedback, we are thrilled you enjoyed your stay!
4/10 Poor
hannah
Travelled with family
11 Mar 2024
Tv did not work. Mattress was sagging badly.
hannah
Stayed 1 night in Mar 2024
Response from Mindy. AGM on 11 Mar 2024
Hello Hannah, we do apologize that your TV was not functioning properly also that the mattress was not as firm as you would like , we are looking into and will make the necessary adjustments , thank you for bringing to our attention and allowing us to fix these issues.
Super close to a lot of stores, ease of getting on and off of the freeway. Nice dining, great breakfast brunch menu. Everyone was super ni e.
Cindy
Stayed 4 nights in Mar 2024
Response from Mindy. AGM on 11 Mar 2024
Hello Cindy , Thank you so very much for your kind survey our team works very hard on making a great experience for all our guest. We are pleased to hear you enjoyed your stay and look forward to having you back!