Outdoor pool, pool umbrellas, pool loungers
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Reviews of Holiday Inn Express & Suites Phoenix - Tempe, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Phoenix - Tempe, an IHG Hotel
670 N Scottsdale Rd, Tempe, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 184 out of 310 reviews" "
Rating 8 - Good. 71 out of 310 reviews" "
Rating 6 - Okay. 22 out of 310 reviews" "
Rating 4 - Poor. 14 out of 310 reviews" "
Rating 2 - Terrible. 19 out of 310 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel was clean and pleasant, but we experienced a few issues during our stay. Firstly, there was a leak in the sink which was a bit inconvenient. Secondly, the room we had reserved with two queen beds only had one king bed and a sofa bed. We had specifically paid for and requested two queen beds, but unfortunately, the hotel was already fully booked and the staff were unable to accommodate our request.. But overall, the hotel is clean and nice. They just need to fix those issues.
Stayed 1 night in May 2024
Response from Tiffany on 11 May 2024
Maria,Thank you for staying with us. Sorry about the issues you had. We really hope you give us another try so we can make things right. Sincerely Tiffany Marquez

10/10 Excellent

Teresita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very accessible
Stayed 2 nights in May 2024
Response from Tiffany on 11 May 2024
Teresita,Thank you for staying with us and for the high rating. Please come stay with us again. Best Regards,Tiffany Marquez

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to walk to Sundevil stadium from here. About half a mile walk. Easier to walk than drive and find parking.
Stayed 1 night in May 2024
Response from Tiffany on 11 May 2024
Gail,Thank you for the high score. Respectfully,Tiffany Marquez

10/10 Excellent

Erica, Yuma

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was so nice and helpful, she suggested the Brewery next door and that’s now our new favorite spot if we visit again! Clean and comfortable rooms…
Stayed 1 night in Apr 2024
Response from Tiffany on 11 May 2024
Erica,Thank you for staying with us and for the great review. We cant wait to see you again .Sincerely Tiffany Marquez

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this location to go to ASU Graduation at Mountain America Stadium. We could walk there, and we had easy parking at the hotel. Our stay was great, and we would go back.
Stayed 2 nights in May 2024
Response from Tiffany on 9 May 2024
Diana,We are so happy to hear you enjoyed your stay. Thank you for the review and for the high eating. Sincerely Tiffany Marquez

10/10 Excellent

Tadayuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is kind of tucked away. I felt very safe in the area. Lyft was easily accessible. I was here for my daughter’s ASU graduation. Transportation costs were minimal. The gym was great and the breakfast was good. The rooms are very clean. We enjoyed our stay!
Stayed 1 night in May 2024
Response from Tiffany on 9 May 2024
Tadayuki,Thank you for staying with us and for the great review. We are happy to hear you enjoy the gym and breakfast. We hope to see you soon. Best wishesTiffany Marquez

10/10 Excellent

Meriah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tiffany on 8 May 2024
Meriah,Thank you for the high rating. We hope to see you again. Best Regards,Tiffany Marquez

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel. Pool area was great, staff was great, tons or restaurants in the area, walking distance to hiking trails, brewery next door, housekeeping was great, breakfast was delicious.
Stayed 2 nights in Apr 2024
Response from Tiffany on 1 May 2024
Albert,Thank you for your kind words. We are very happy to hear you loved our hotel. We look forward in seeing you again. Tiffany

2/10 Terrible

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There was a hole in a planter in the parking lot that is a hazard. That night there seemed to gun shots out my window on the hi-way side. I was unable to sleep due to the noise from the freeway. I can not stay at this location again.
Stayed 1 night in Apr 2024
Response from Tiffany on 30 Apr 2024
Dan, We are sorry to hear you did not enjoy your stay. We really hope you give us another try to make things better for you. Thank youTiffany

10/10 Excellent

Areanna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly and courteous.
Stayed 2 nights in Apr 2024
Response from Tiffany on 1 May 2024
Areanna, Thank you so much for the review. Please come stay with us again. Thank you Tiffany

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very efficient and friendly.The location is convenient, since it's right next to the freeway. Noise there was obvious for that same reason, but not overwhelming. The rooms have very modern furnishings that look almost new, but a bit spartan. The bed was comfortable. But a few things didn't work well: The shower was a dribble, and its temp could not be controlled. Dispensers for the body wash, shampoo and conditioner shot in every direction. Same for the lavatory faucet. The table in the room was very rickety, impossible to use for writing or to support a laptop.
Stayed 1 night in Apr 2024
Response from Tiffany on 30 Apr 2024
Lyle,Thank you for staying with us and for the great review. We hope to see you again soon. Thank youTiffany

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give this property a good rating for the staff and cleanliness, It is in a difficult traffic area, and the parking is tight.
Stayed 1 night in Mar 2024
Response from Tiffany on 27 Apr 2024
Joseph,Thank you for staying with us and for the review. Tiffany

10/10 Excellent

Christine Eloisa

Stayed 3 nights in Apr 2024
Response from Tiffany on 27 Apr 2024
Christine,Thank you for the rating. Please come see us again soon. Tiffany

8/10 Good

Sarah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice hotel but the hwy noise is terrible. Didn't get very much sleep!
Stayed 1 night in Apr 2024
Response from Tiffany on 27 Apr 2024
Sarah,Thank you for the review. Sorry about the freeway noise. We hope you stay again. Tiffany

10/10 Excellent

Jessie

Stayed 1 night in Apr 2024

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Convenient location.
Stayed 1 night in Apr 2024
Response from Tiffany on 20 Apr 2024
Jon,Thank you for the review. Come see us again soon. Thank youTiffany

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tiffany on 17 Apr 2024
Roger,Thank you for the high rating. Please come see us again soon. Tiffany

10/10 Excellent

Sabrina

Stayed 1 night in Apr 2024
Response from Tiffany on 8 May 2024
Sabrina, Thank you for the high rating. Please come stay with us again soon. Respectfully,Tiffany Marquez

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice a convenient
Stayed 1 night in Apr 2024
Response from Tiffany on 14 Apr 2024
Michael,Thank you for the great review. We hope to see you again soon. Tiffany

8/10 Good

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice rooms but unsafe due to too many homeless people. Bad comminication regarding the constrution . Had to move car while sleeping due to construtions . No communication regarding parking
Stayed 1 night in Apr 2024
Response from Tiffany on 12 Apr 2024
Armando,Sorry about inconvenience. We really hope to see you again. Tiffany

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice abd easy check-in. Staff were pleasant and helpful. The hotel is very conveniently located.
Stayed 3 nights in Mar 2024
Response from Tiffany on 12 Apr 2024
Donna,Thank you for the review. Please come stay with us again soon. Tiffany

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cleaness of the room very friendly staff only issue was it was right by the freeway but honestly loved my stay there would recommend 10/10 would stay there again
Stayed 1 night in Apr 2024
Response from Tiffany on 12 Apr 2024
Nancy,Thank you so much for the great review. We can not wait to see you again. Tiffany

2/10 Terrible

Ariol

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i did not like anything there.
Stayed 1 night in Mar 2024
Response from Tiffany on 12 Apr 2024
Ariol, I’m sorry to hear your did not like anything about your stay. We strive to make sure things are better than what you experienced. Hope you will give us another try to change your mindTiffany

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 5 nights in Mar 2024
Response from Tiffany on 12 Apr 2024
Darren,Thank you for the review. Please come see us again soon. Tiffany

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a lot of dining options within walking distance.
Stayed 3 nights in Mar 2024
Response from Tiffany on 12 Apr 2024
Jason, Thank you for the great review. Tiffany

10/10 Excellent

taiho

Stayed 1 night in Mar 2024
Response from Tiffany on 12 Apr 2024
Taiho,Thank you for the review. Tiffany

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tiffany on 12 Apr 2024
Carlos,Thank you for staying with us.Tiffany

10/10 Excellent

Darell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the noise from freeway
Stayed 1 night in Mar 2024
Response from Tiffany on 12 Apr 2024
Darell,We are sorry about the freeway noise. We hope you stay with us again. Tiffany

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tiffany on 12 Apr 2024
Matthew,Thank you for staying with us. Tiffany

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from Tiffany on 12 Apr 2024
Kevin.Thank you staying with us. Tiffany

10/10 Excellent

Jacob

Stayed 4 nights in Mar 2024
Response from Tiffany on 12 Apr 2024
Jacob,Thank you for the high score. Please come stay with us again. Tiffany

4/10 Poor

Cadee, Clovis

Disliked: Staff & service
Right by the freeway... incredibly loud all night long
Stayed 1 night in Mar 2024
Response from Tiffany on 12 Apr 2024
Cadee,Sorry about the freeway noise. If you come stay with us again please request a room on the side away from the freeway. Tiffany

10/10 Excellent

Claudia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was friendly, spacious clean room
Stayed 1 night in Mar 2024
Response from Tiffany on 12 Apr 2024
Claudia,We love that the front desk staff were friendly and the rooms are clean. Please come stay with us again.Tiffany

10/10 Excellent

Kristi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and very quiet!
Stayed 1 night in Feb 2024
Response from Tiffany on 12 Apr 2024
Kristi,Thank you for the great review. Tiffany

10/10 Excellent

Bridget Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tiffany on 12 Apr 2024
Bridget Lee,Thank you the high rating. Tiffany

10/10 Excellent

Christopher

Stayed 2 nights in Feb 2024
Response from Tiffany on 12 Apr 2024
Christopher,Thank you for the high rating. Tiffany

10/10 Excellent

Duyen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really like this location. Will come back ! They let me check in early so I don’t have to wait.
Stayed 1 night in Feb 2024
Response from Tiffany on 12 Apr 2024
Duyen,We strive to make sure our guest have a great stay. We cant wait to see you again. Tiffany

8/10 Good

Dan

Stayed 6 nights in Feb 2024
Response from Tiffany on 12 Apr 2024
Dan,Thank you for staying with us. Tiffany

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room especially for Price
Will definitely stay again. Convenient to major thoroughfares. Very clean and updated hotel. Very good linens and comfortable beds. The only issue was traffic noise outside. Sounded like drag racing. We left bathroom fan and white noise app on all night to drown out sound. Recommend requesting inside room. Will definitely stay here again when visiting family in Mesa. Stayed here to attend WM Golf Tournament. Other hotels were far more expensive and less quality. Thank you for reasonable price.
Stayed 4 nights in Feb 2024
Response from Tiffany on 12 Apr 2024
Sheila,Thank you for the review. If you come stay again please request a room away from traffic when you make the reservation. Tiffany

2/10 Terrible

Qiang

Disliked: Cleanliness, property conditions & facilities
Room next to highway and extreme noisy. Staff is rude and not willing to refunds
Stayed 1 night in Feb 2024
Response from Tiffany on 12 Apr 2024
We strive to make sure things are better than what you experienced. Hope you will give us another try to change your mind.Front Office Manager

6/10 Okay

John, Tucson

Stayed 1 night in Jan 2024
Response from Tiffany on 12 Apr 2024
John,Thank you for staying with us. Tiffany

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cody Nunn- Front Office Manager on 2 Feb 2024
Thanks so much for the score!

10/10 Excellent

Kyle

Stayed 1 night in Jan 2024
Response from Tiffany on 12 Apr 2024
Kyle,Thank you for the high score. We hope to see you again. Tiffany

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Hilton Inn Express
Great place to stay. Clean. Friendly staff. Great breakfast buffet. Would stay there again in a heartbeat.
Stayed 1 night in Jan 2024
Response from Cody Nunn - Front Office Manager on 2 Feb 2024
Thanks for commenting.

10/10 Excellent

jay

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Everything was good.
Stayed 2 nights in Jan 2024
Response from Cody Nunn - Front Office Manager on 2 Feb 2024
I appreciate the score!

8/10 Good

JEFFREY, aliso viejo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor breakfast
Stayed 1 night in Jan 2024
Response from Cody Nunn on 22 Jan 2024
Sorry to hear that you had a poor experience. We will do a better job.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great staff very accommodating. Everything is in walking distance. Quiet area.
Stayed 3 nights in Jan 2024
Response from Cody Nunn on 22 Jan 2024
Thanks so much for your comments. We appreciate that you were are guest. I would like to thank you for choosing us! Well let the team know.

8/10 Good

Kristopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel for the price was great. It had many food and drink options near by and good access to highways. Breakfast was included and above average for hotels these days. Beds were comfortable and the hotel was very clean. Hot tub and pool was nice but the jets were not functioning well. All and all, I would recommend this hotel if your like me and don’t spend much time at your accommodation when traveling.
Stayed 2 nights in Jan 2024
Response from Cody Nunn - Front Office Manage on 2 Feb 2024
Sorry to hear your stay was less than perfect

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room faced the freeway. Unfortunately, it sounded like our window was open all night.
Stayed 1 night in Jan 2024
Response from Cody Nunn - Font Office Manger on 2 Feb 2024
I am sorry that the window was open. And you were faced the freeway side. The white noise is sometimes too noisy for some people.

10/10 Excellent

Manjula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time!! Location was very accessible to freeway and airport.
Stayed 5 nights in Dec 2023
Response from Cody Nunn - Front Office Manager on 2 Feb 2024
Thanks for the perfect score