Suite, 2 Queen Beds | Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of GreenTree Inn & Suites Phoenix Sky Harbor

3 out of 5
GreenTree Inn & Suites Phoenix Sky Harbor
4234 S 48th St, Phoenix, AZ

Reviews

6.8
Rating 10 - Excellent. 313 out of 1105 reviews" "
Rating 8 - Good. 255 out of 1105 reviews" "
Rating 6 - Okay. 199 out of 1105 reviews" "
Rating 4 - Poor. 168 out of 1105 reviews" "
Rating 2 - Terrible. 170 out of 1105 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Susan

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from FOM on 17 May 2024
Good afternoon Susan, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from FOM on 17 May 2024
Good afternoon Erin, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Good

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick to answer emails. Arriving late at night was a long check in however.
Stayed 1 night in May 2024
Response from FOM on 14 May 2024
Good morning Carla, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope you will book with us again the next time you are in Phoenix.Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I almost didn't reserved this hotel scared by the bad reviews for cleaningless, I'm glad we did book our room here. Apparently they are under new management and boy they did improved and the hard work is showing. Rooms are very clean, areas are pretty and nice, they did really turned around this place. Breakfast is good, everything was available all the time and no food ran out while tables were clean and well organized. They did provided a Pack n Play for our infant to sleep and took it to our room. We ordered food and was delivered to our room door. We definitely enjoyed our stay and will book again when in the area. Don't overpay on "Nice Hotels", this one is as nice as those say they are.
Stayed 1 night in May 2024
Response from FOM on 13 May 2024
Good morning Adrian, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope that you will book with us again the next time you are in the area. We have worked very hard over the last few months to get this property up to our standards and are so happy to hear that work is starting to break through and get noticed by the guests. Thank you againJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are really spacious, clean and quiet place, friendly staff specially lady from dining room, very helpful. Only thing didn't like was cable service on Room TVs, only able to tune 1 in every 5 or 7 channels
Stayed 1 night in May 2024
Response from FOM on 7 May 2024
Good morning Eduardo, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope you will book with us again the next time you are in Phoenix.

10/10 Excellent

Benson

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from FOM on 7 May 2024
Good morning Benson, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope you will book with us again the next time you are in the Phoenix area. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Rishanti

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is amazing super helpful. Front desk Kelly Miles is absolutely beautiful! She was kind and helpful. The room was clean & had everything as mentioned
Stayed 1 night in May 2024
Response from FOM on 6 May 2024
Good morning Rishanti, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope you will book with us again the next time you are in Phoenixthank you Jon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Okay

Arnoldo

Travelled with family
Liked: Staff & service
Nice place and service given by their staff. There are some problems at the room, including the bed, air conditioned (noisy), water pipes (water is dripping at the bath).
Stayed 1 night in May 2024
Response from FOM on 6 May 2024
Good morning Arnoldo, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. thank you Jon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Scott

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from FOM on 6 May 2024
Good morning Scott, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. thank you Jon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and well run
Stayed 1 night in Apr 2024
Response from FOM on 4 May 2024
Good morning Lance, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay, and do hope you will book with us again the next time you are in the Phoenix area.Thank you,Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and courteous staff
Stayed 2 nights in May 2024
Response from FOM on 4 May 2024
Good afternoon Doug, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and do hope you will book with us again the next time you are in phoenixJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Apr 2024
Response from FOM on 3 May 2024
Good morning Albert, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay, and do hope you will book with us again the next time you are in the phoenix area. Thank you again,Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Celsa

Stayed 1 night in Apr 2024
Response from FOM on 22 May 2024
Good afternoon Celsa, thank you for taking the time to leave us this review, we are constantly striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay with us and do hope you will book again the next time you are in PhoenixJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Veronica

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from FOM on 3 May 2024
Good morning Albert, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Thank you again,Jon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Okay

Stephany

Hot water 💦 & continental breakfast were abundant but stuff was broken. Jacuzzi, one of the 2 elevators & juice machine were all down. Shower was not clean, but great staff and nice room otherwise. I’d say it’s more of a 2 star hotel.
Stayed 1 night in Apr 2024
Response from FOM on 3 May 2024
Good morning Stephany, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are in the process of making many improvements to our property, and hope that you will come back to us the next time you are in town to see the improvements we are makingThank you again,Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Megan

Stayed 1 night in Apr 2024
Response from FOM on 18 May 2024
Good morning Cynthia, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stayed, and do hope you will book with us again the next time you are in town. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Okay

Cynthia

Stayed 1 night in Apr 2024
Response from FOM on 18 May 2024
Good morning Cynthia, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable i that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated. No towel racks or closet. Ok for an overnight stay. Did appreciate vouchers for airport and car return rental
Stayed 1 night in Apr 2024
Response from FOM on 27 Apr 2024
good morning Susan, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regardJon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Okay

Weihong

Travelled with family
Clean, but not well equipped
Stayed 1 night in Apr 2024
Response from FOM on 26 Apr 2024
good afternoon Weihong, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Coleen

Disliked: Cleanliness, property conditions & facilities
Washroom was very dirty - floors sticky and lots of hair in tub. Front desk personnel was friendly.
Stayed 1 night in Apr 2024
Response from FOM on 26 Apr 2024
good afternoon Coleen, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We have heard your complaints, and will work with our housekeeping staff to ensure our floors and tubs are up to our standardsJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, exactly as described, more than adequate space in bathroom, could have used a longer shower curtain and larger towels, but everything worked! I really appreciated that we had the options like a hot breakfast and that there is a laundry room! I would stay there again!
Stayed 1 night in Apr 2024
Response from FOM on 26 Apr 2024
good afternoon Julia, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay with us and do hope that you will book with us again the next time you are in PhoenixJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Marianna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast
Stayed 1 night in Apr 2024
Response from FOM on 26 Apr 2024
good afternoon Marianna, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay with us and do hope that you will book with us again the next time you are in PhoenixJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Wyn

Liked: Cleanliness, property conditions & facilities
Breakfast
Stayed 2 nights in Apr 2024
Response from FOM on 23 Apr 2024
Good afternoon Wyn, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay and do hope that you will book with us again the next time you are in townJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Seth

Stayed 1 night in Apr 2024
Response from FOM on 12 May 2024
Good afternoon Seth, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard.

10/10 Excellent

Tracy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice convenient place to stay the night for early flight the next day. Close to rental car return center at PHX
Stayed 1 night in Apr 2024
Response from FOM on 20 Apr 2024
Thank you Tracy for taking the time to leave us this review. We are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and do hope you will book with us again the next time you are in the area. Thank you and have a great day!Jon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Terrible

Ulises

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty and old . Bathroom was dirty , bathtub was stained
Stayed 2 nights in Apr 2024
Response from FOM on 18 Apr 2024
Good Morning Ulises, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are upset to hear you did not enjoy your stay, but completely understand as this week we have begun the process of redoing our bathrooms.

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FOM on 17 Apr 2024
Good Morning Janet, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Okay

Megan

Travelled with family and small children
Liked: Staff & service
It wasnt great but wasnt terrible either. It was pretty outdated but worked for a late night arrival and early departure. They dont have their own airport transportation, its a taxi voucher.
Stayed 1 night in Apr 2024
Response from FOM on 16 Apr 2024
Thank you for taking the time to leave us this review, we are always striving to improve ourselves, and you're feedback is invaluable in that regard.Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Dragan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor pool, Jacuzzi in the overnight fire pit
Stayed 1 night in Apr 2024
Response from FOM on 13 Apr 2024
Good morning Dragan, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay with us and do hope you will book with us again the next time you are in the Phoenix area.Thank youJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Kevin, Tempe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FOM on 13 Apr 2024
Good morning Kevin, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and do hope you will book with us again the next time you are in the Phoenix area.Thank youJon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Terrible

Dorrit

I tried to cancel but no-one would answer the phone. Initially they answered but then put me on "hold" where I could hear people talking to the receptionist and everyone coming into the hotel. Then my husband tried calling and the same thing happened to him. We then got stuck with a one night fee. I can't comment on anything about the hotel other than it was terrible service with the booking and cancellation.
Stayed 1 night in Apr 2024
Response from FOM on 12 Apr 2024
Good morning Dorrit, thank you for taking the time to provide this review, we are always striving to improve ourselves, and your comments are invaluable in that regard.

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from FOM on 12 Apr 2024
Good morning Bruce, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay with us and do hope you will book again the next time you are in the Phoenix area.thank you againJon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Okay

John

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checking in and out was unorginized.
Stayed 2 nights in Apr 2024
Response from FOM on 10 Apr 2024
Good afternoon John, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. I apologize for any confusion during the checkin/checkout process, we recently switched to a new property management system and are still figuring out the quirks. I do hope the next time you are in town you will give us a second chance to show you how we are improving. thank you again for taking the time.Jon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Good

Monica, Mesa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and the room was huge loved it
Stayed 2 nights in Mar 2024
Response from FOM on 10 Apr 2024
Good morning Monica, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope you will book with us the next time you are in the Phoenix area.Thank youJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Avi

Stayed 1 night in Mar 2024
Response from FOM on 26 Apr 2024
good afternoon Avi, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay with us and do hope that you will book with us again the next time you are in PhoenixJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Dennis, Moreno Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FOM on 5 Apr 2024
Good Morning Dennis, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regardThank you again for taking the timeJon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Good

Sara, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a disconnect at the hotel. Called from hotel for airport shuttle and nobody answered. manager very nice and reimbursed my uber but other employee could care less. When I checked out and called for my reciept, staff told me they were not allowed to give me a reciept because I booked through Expedia. Expedia told me the opposite. I just waited to call the next day to speak to someone who was whilling to help.
Stayed 1 night in Apr 2024
Response from FOM on 3 Apr 2024
Hello Sara, thank you for taking the time to leave this review, we are sorry that our phone system was down, but we have since gotten it back up. Regarding your expedia receipt, they are very clear with hotels that we are not to give their guests receipts. in most cases this is due to the fact that we do not actually know what price you agreed to pay. I do hope this clears this up for you and that the next time you are in phoenix you will stay with us. Have a great dayJon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there were a couple of places to eat near by (both Taco places though), and the room was comfortable. The only thing I didn't like was that my room was right by the road and the parking lot, so it was noisy. Next time I would ask for a different area.
Stayed 1 night in Mar 2024
Response from FOM on 2 Apr 2024
Hello Margaret, thank you for taking the time to leave us this review. We are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and look forward to hosting you again the next time you are in town. We would be more than happy to oblige you in your request for a room in a quieter area of the hotel. Thank you againJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Maggie

Travelled with family
Room had not been vaccumed. I found crumbs on the carpet. Towels were scratchy. Room was very small. Shower curtain had no magnets so water was all over the bathroom floor.
Stayed 1 night in Mar 2024
Response from FOM on 1 Apr 2024
Hello Maggie, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your comments are invaluable in that regard. We apologize that your stay did not meet expectations, and we will be working with the housekeeping department to ensure this does not happen againJon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Terrible

Vidal

Stayed 1 night in Mar 2024
Response from FOM on 17 Apr 2024
Good Morning Guillermo, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not maintained. Stale and little food for breakfast.
Stayed 2 nights in Mar 2024
Response from FOM on 29 Mar 2024
Good evening Elizabeth, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Terrible

Gabriel

Travelled with family
Disliked: Amenities, property conditions & facilities
Bathtub was dirty and rusty. Hallway were with patch of painting. Very run down hotel. The only good thing was the front desk lady, helpful giving instructions on filing the complaint.
Stayed 1 night in Mar 2024
Response from FOM on 29 Mar 2024
Good evening Gabriel, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. We apologize for our appearance, we are in the process of making the updatesJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Saoimoana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Response from FOM on 29 Mar 2024
Good evening Saoimoana, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Good

Viviana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No conditioner. No body lotion. Called down to ask for regular coffee and not decaf and they said nobody was available to bring it up. Breakfast was immediately closed down at 9 AM even though we were there grabbing our food. The bathtub was dirty comfortable beds. Comfortable place to sleep but wouldn't book again
Stayed 1 night in Mar 2024
Response from Lilo on 26 Mar 2024
Hello Viviana, thank you for taking the time to provide us with this feedback, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We will take your comments into account and discuss ways to improve the time management strategies at the front desk. Thank you again for your time. Lilo (Front Desk Agent)

6/10 Okay

Bradley

Liked: Staff & service
The elevator floor was dirty, sticky and had broken tiles. Some hallways had patches on the drywall which were not complete. Soap dispenser was not working and not fixed after being reported. Front staff was very helpful.
Stayed 3 nights in Mar 2024
Response from Lilo on 26 Mar 2024
Good afternoon Bradley, thank you for taking the time to provide us with some feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. I am happy to hear that our staff was helpful to you, and we do apologize that the room did not meet expectations. We will take your comments into account as we work on updating the hotel. Thank you again for taking the time and we hope you have a great day. - Lilo (Front Desk Agent)

10/10 Excellent

Sai Prateek

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on 29 Mar 2024
Good evening Sai, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect accommodation after a long flight
Stayed 1 night in Mar 2024
Response from FOM on 22 Mar 2024
Hello James, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and do hope you book with us the next time you are in PhoenixJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Colby

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is in rough shape. The area around the hotel is also rough. Shower valve wouldn’t shut off. TVs didn’t work. Pool was not clean. We reserved 4 nights for a baseball tournament and decided to leave a day early so we didn’t have to stay there a other night. The staff was kind and helpful, but seemed overwhelmed.
Stayed 4 nights in Mar 2024
Response from FOM on 22 Mar 2024
Good Morning Colby, thank you for taking the time to leave us this feedback, we are always striving to improve and your comments are invaluable in that regard. We do nope the next time you are in town you will give us a second chance to prove our commitment to customer service to youJon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Good

Cash

Business traveller
Nice
Stayed 5 nights in Mar 2024
Response from FOM on 21 Mar 2024
Hello Cash, thank you for taking the time to provide us with this feedback, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Thank you again for your timeJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place was a dump! There was a crack in the wall, the heating/cooking unit was cracked and broken, and the towels were small, scratchy, and thin and they reeked of bleach. The chair under the desk was totally worn out, and there was only one ceiling light in the bathroom - in the front corner - so you couldn't see in the shower. The staff was very nice, but I'd NEVER stay here again.
Stayed 1 night in Mar 2024
Response from FOM on 12 Apr 2024
Good morning Nancy, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable in that regard. thank you againJon KreitlerFront Office ManagerGreenTree Inn and Suites