Dear Kristine, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Alicia, Thank you for evaluating your stay with us. We strive to offer outstanding service along with clean and well-maintained accommodations for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to prevent this from happening again. On a positive note, we were glad to read your comments about the excellent service you received from our front desk associate, Marie. We hope you will consider a return visit to show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Lovina, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. Thank you again for bringing this to our attention, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Jake, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Spencer, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. It's disheartening to learn that the accommodations did not meet your expectations and that you encountered noise disturbances and issues with the comfort of our bedding. Please accept our sincere apologies for any inconvenience this may have caused. Your feedback is valuable to us, and we'll address your concerns with our respective teams to ensure an enhanced stay for our guests moving forward. Should you reconsider staying with us in the future, we would welcome the opportunity to make it right and provide you with the fantastic accommodations you deserve.Sincerely,Hotel Management

Dear Morgan, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value your patronage and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Michael, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Julian, We appreciate you choosing our hotel and providing your feedback. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to welcome you again and demonstrate our commitment to delivering outstanding stays.Sincerely,Hotel Management

Dear Richard, Thank you for taking the time to share your feedback with us. We appreciate your loyalty and regret to learn that your recent stay did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused by the noise concerns. Your comfort is important to us, and we understand the impact external factors like noise can have on your stay. We will do our best to ensure a more peaceful environment for our guests in the future. We hope for the opportunity to welcome you back for a more seamless stay in the future.Sincerely,Hotel Management

Dear Lori del, Thank you for posting a review of your recent stay with us. We apologize for the noise disturbance you experienced during your stay. Providing a peaceful environment for our guests is important to us, and we regret any inconvenience caused. We are actively addressing noise concerns to ensure a more enjoyable experience for all guests. Your feedback is invaluable, and we appreciate your patience as we work to rectify this issue. Thank you for your feedback and we hope to welcome you again.Sincerely, Hotel Management

Dear Mary, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean and safe hotel. We love to hear when a guest has had a fantastic night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for allowing us to host your visit, and we hope to provide you with another great stay soon. Sincerely,Hotel Management

Dear Evan, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize for not making that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Karen, Please accept our apologies for anything other than a completely satisfying stay. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Isaiah, Thank you for taking the time to review your experience. We sincerely apologize for not meeting your comfort expectations this time and for your less-than-perfect stay. We aim to provide our guests with the best service and accommodations to ensure a seamless visit. Reading your comments proved we have room for improvement. We hope you give us another opportunity to make it up to you on your next visit.Sincerely,Hotel Management

Dear Sergio, We sincerely apologize for the inconvenience you experienced during check-in. Your time is valuable, and we regret any frustration caused by the delay and lack of on-site assistance. Please know that your feedback is taken seriously, and we will address this issue with our team to ensure it doesn't happen again. We understand your disappointment and assure you that steps are being taken to improve our service. We hope to have the opportunity to provide you with a much smoother and more pleasant experience in the future.Sincerely,Hotel Management

Dear Martha, We're sorry to hear about the challenges you faced during your stay. We strive to provide a comfortable and convenient experience for all our guests, and it's disappointing to read that we fell short of your expectations. Your feedback is valuable, and we will use it to improve our services. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Luis, We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback regarding cleanliness and the overall condition of the property is deeply concerning and not reflective of the high standards we strive to uphold. We regret any discomfort or inconvenience caused to you and your family. Please know that we take your comments seriously and will address these issues internally to ensure a more positive experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust with an improved experience on your next visit.Sincerely,Hotel Management

Dear Katie, Thank you for recognizing Maria's exceptional service during your recent stay. However, we sincerely apologize for the issues you encountered with the room's cleanliness and unpleasant odor. Your feedback is essential, and we will address these concerns to prevent any recurrence. It's disappointing to hear that your experience fell short of expectations, and we regret any inconvenience caused. We appreciate your patience and understanding during this time. Please know that we are committed to making improvements based on your feedback. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Robert, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the inconvenience you encountered during your recent visit. Your experience does not align with our commitment to providing a welcoming and comfortable environment. We take your feedback seriously and will address these issues with our team to ensure improvements. We are truly sorry for any discomfort caused, and we understand the importance of a safe and pleasant stay. We value your input and hope you will reconsider staying with us in the future to experience the high standards of service we strive to maintain.Sincerely,Hotel Management

Dear Christopher, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We are also sorry for the difficulties you encountered due to noise from unruly guests staying in our hotel. We will address these issues immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Akash, Thank you for taking the time to review your stay. Please accept our apologies for the wait time for your room and for the inconvenience this caused you. We are sorry to hear our services did not meet your expectations. To provide a more home-like experience for our guests, we offer housekeeping services on a weekly basis. However, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications going forward.Thank you once more, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Heidi, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for taking the time to write about your stay; we look forward to your return visit.Sincerely,Hotel Management

Dear Timera, Thank you for evaluating your stay. We are happy to read that you enjoyed most of our services. However, it looks like we overlooked a few issues in preparing your room before your arrival, and we apologize for the inconvenience. We have discussed this appropriately with our housekeeping team. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Francine, It was a pleasure to read your fantastic review of Extended Stay America. We're delighted to hear that you enjoyed most aspects of your visit. Your comments about the bed, TV, and shower are duly noted, and we appreciate your insights. We hope to welcome you back for another great experience.Sincerely,Hotel Management

Dear Michelle, We're sorry your experience did not meet your expectations. We value your feedback and take it seriously. Our goal is to provide a positive experience for our guests, and we appreciate your input as it helps us improve. Thank you for sharing your thoughts, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Enjoli, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Arturo, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Sincerely,Hotel Management

Dear Reyna, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review our hotel. We are delighted that you loved our clean beds and got a great night's sleep. However, we are sorry to hear that we did not live up to your expectations during your stay. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Cecilia, Thank you for reviewing our hotel. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We aim to provide the best customer service possible and regret not meeting this expectation. We know apologies will not make up for the inconvenience, but we indeed are sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Victoria, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are also deeply sorry that our staff were not available when you needed, and we apologize for any inconvenience caused. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Michael, Thank you for sharing your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. Thank you again for your candid feedback. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely, Hotel Management

Dear Yvonne, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. We are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management

Dear Beth, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you comfortable. Also, we regret the other issues mentioned. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management