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Reviews of Comfort Inn & Suites Phoenix North / Deer Valley

2.5 out of 5
Comfort Inn & Suites Phoenix North / Deer Valley
17017 N Black Canyon Hwy, Phoenix, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 335 out of 1001 reviews" "
Rating 8 - Good. 308 out of 1001 reviews" "
Rating 6 - Okay. 161 out of 1001 reviews" "
Rating 4 - Poor. 113 out of 1001 reviews" "
Rating 2 - Terrible. 84 out of 1001 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Diana

Disliked: Cleanliness, property conditions & facilities
I like that this hotel is right off the freeway. I didn’t like that the hotel was raggedy. Example, there was a hole in the bathroom door and the bathroom paint seems to be unfinished etc etc. This was my last time staying at a Comfort Inn.
Stayed 1 night in May 2024
Response from Nick on 21 May 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

8/10 Good

Basilio

Small parking lot
Stayed 1 night in May 2024
Response from Nick on 9 May 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

10/10 Excellent

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and in need of repair
Stayed 1 night in May 2024
Response from Nick on 9 May 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for a better stay.

2/10 Terrible

Matt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only plusses about our stay was that the staff was pleasant and the room was quiet. This property needs a major upgrade, maintenance and housekeeping help. I would not stay here again, would not recommend it to family or friends and wish we could either get our money back or I had spent more to stay elsewhere.
Stayed 3 nights in Apr 2024
Response from Nick on 4 May 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

6/10 Okay

Kailie

Liked: Staff & service
Disliked: Cleanliness
The first night we were there, they had a leak. There were puddles in our room, they did give us a new room. A refund for the one night would have been better.
Stayed 3 nights in Apr 2024
Response from Nick on 2 May 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to I-17
Stayed 5 nights in Apr 2024
Response from Nick on 2 May 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

6/10 Okay

Tamara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stay here often and have had a great experience any other time. However this time the staff was rude and rolling her eyes every time she had to deal with me. My room card kept needing to be reactivated as well.
Stayed 2 nights in Apr 2024
Response from Nick on 2 May 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. I apologize for the staff member being rude. I will address this directly. We hope to see you again in the future for another stay.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
I was skeptical at first reading the other comments but stuck with it and it wasn’t bad. It’s a 3-star hotel and that’s it. I do feel it’s overpriced but that’s literally everything right now. Have I gotten a better value staying at the Drury Inn or even Holiday Inn Express? Absolutely. But the room was [mostly] clean. Nothing that was a complete deal killer. A little outdated with the furniture and I was worried the shower/bath faucets were going to break from the wall but that was about it. Would I stay here again? If I had to sure but not my immediate go-to. Other than that it was ok.
Stayed 3 nights in Apr 2024
Response from Nick on 23 Apr 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

8/10 Good

Laurel

Stayed 1 night in Apr 2024
Response from Nick on 23 Apr 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Nick on 23 Apr 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

10/10 Excellent

Darlene

Stayed 3 nights in Apr 2024
Response from Nick on 23 Apr 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

2/10 Terrible

Janusz, West Hills

Travelled with group
Disliked: Staff & service, amenities
The TV didn't work and we stayed for 2 days. We were told by Kylie somebody would come up and fix it they did not. After I checked out I asked if I could use the restroom they said no sorry restrooms are only for patrons of the hotel. I had to drive to a gas station to use the restroom.
Stayed 2 nights in Apr 2024
Response from Nick on 29 Apr 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

8/10 Good

Danytza

Liked: Staff & service
Good customer service. Bad area. Too many homeless people walking around
Stayed 2 nights in Apr 2024
Response from Nick on 16 Apr 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in my shower and the shower curtain was falling down from the walls so the floor was always wet
Stayed 3 nights in Apr 2024
Response from Nick on 5 Apr 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. I have shared your comments with the staff so we can improve where we have failed you. We hope to see you again for another stay.

2/10 Terrible

Khoi

Disliked: Cleanliness, property conditions & facilities
Very rundown property that needs urgent remodeling
Stayed 1 night in Mar 2024
Response from Nick on 4 Apr 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again for another stay.

8/10 Good

Niraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, clean beds. Bathroom can use an upgrade. Safe parking.
Stayed 1 night in Apr 2024
Response from Nick on 4 Apr 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again for another stay.

6/10 Okay

Amlan, Scotch Plains

Travelled with family
Liked: Staff & service
Alright
Stayed 1 night in Mar 2024
Response from Nick on 4 Apr 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again for another stay.

8/10 Good

Kevin

Travelled with partner
Was close to Costco and restaurants
Stayed 1 night in Mar 2024
Response from Nick on 1 Apr 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, amenities
I always stay at this property because of the proximity to everything. It's actually a nice place. It does have a homeless population in the surrounding areas, but they keep away from the visitors and the property. Most staff is nice, but the desk staff can be pushy. I was lied twice on this visit about a maintenance issue. There was a leak coming from the vent in the bathroom. Maintenance never came to look at it. I think it was coming from the toilet above me. After I complained the second time, I was given a room change. A Cleaning and Breakfast
Stayed 3 nights in Mar 2024
Response from Nick on 27 Mar 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback so we can improve on our day to to day. We hope to see you again in the future for another stay.

8/10 Good

Ricky, Kamiah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there last year. Seemed a bit less maintained than before. Seen several homeless sleeping on sidewalk across parking lot at empty businesses. That building was not empty last year. Made ya be more aware at night when coming in but still felt relatively safe.
Stayed 4 nights in Mar 2024
Response from Nick on 27 Mar 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback so we can improve on our day to to day. We hope to see you again in the future for another stay.

8/10 Good

Janet

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Older property, good location
Stayed 1 night in Mar 2024
Response from Nick on 21 Mar 2024
Thank you for taking the time to do an online review of our property. We hope to see you again in the future for another stay.

8/10 Good

Toma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean and had plenty of space. Handicap bars in restroom were well placed and much appreciated. The breakfast was very bland and did not meet the standards I have experienced at other choice hotel locations.
Stayed 4 nights in Mar 2024
Response from Nick on 21 Mar 2024
Thank you for taking the time to do an online review of our property. We hope to see you again in the future for another stay.

4/10 Poor

mayette, tampa

Disliked: Cleanliness, property conditions & facilities
There was mold in the shower.
Stayed 1 night in Mar 2024
Response from Nick on 14 Mar 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. Your comments have been shared with the staff so we can improve where we have failed you. We hope to see you again for a better stay.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 5 nights in Mar 2024
Response from Nick on 13 Mar 2024
Thank you for taking the time to do an online review of our property. We hope to see you again for another stay.

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We had issues with our phone, refrigerator, and shower. Hotel was full so we couldn’t move rooms, but Kylie at the front desk was great.
Stayed 2 nights in Mar 2024
Response from Nick on 13 Mar 2024
Thank you for taking the time to do an online review of our property. I have shared your comments with the staff. We hope to see you again in the future for a better stay.

4/10 Poor

Keith

Disliked: Staff & service, amenities
Our room was on the ground floor right a cross from the guest washer and dryer. On numerous occasions you could here people talking outside our room. The last night of our stay there were people do laundry from 11pm to 2am, with the washer making all kinds of noise at 11:30pm. That and us having to get up at 3:30am to leave for the airport at 5am. The breakfast area was constantly out items. The first day of our stay they have Danish and apple juice, then no more the rest of our week long stay. Most days there were no sausages in the trays. Will not be staying in a Comforts suites hotel for a long time now. .
Stayed 7 nights in Feb 2024
Response from Nick on 7 Mar 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better stay.

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness
The TV never worked. We called the front desk and were told they were updating it, but it never did work. The breakfast never had any fruit and the lotion was never refilled.
Stayed 1 night in Mar 2024
Response from Nick on 7 Mar 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better stay.

2/10 Terrible

Dale

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are in very bad condition. Very small elevator.
Stayed 6 nights in Feb 2024
Response from Nick on 5 Mar 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I do apologize for failing to exceed your expectations. We hope to see you again for a better stay.

10/10 Excellent

Piyush K

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place in itself is quite good. The locality, however, seems like a far off place. There are conveniences at quite far off, unless you have your own transportation.
Stayed 7 nights in Feb 2024
Response from Nick on 29 Feb 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future.

8/10 Good

JOI, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the hot breakfast 😋🍳
Stayed 3 nights in Feb 2024
Response from Nick on 29 Feb 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again for another stay!

4/10 Poor

Joaquin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick on 24 Feb 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I do apologize for failing to exceed your expectations. We hope to see you again for a better stay.

6/10 Okay

Kathleen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Overall the it appeared run down. Carpet needs replacing throughout the complex. The painting quality of the walls was very poor. They were missing fixtures in the bathroom for a towels. It just needs an overall update —-what was fabulous was the bed! One of the comfiest I’ve been in in years. Some areas of the hotel were very clean however the breakfast area the first day we arrived, was not attended to, and was a bit messy, and the tables were quite sticky.. The location was great for our needs..
Stayed 3 nights in Feb 2024
Response from Nick on 22 Feb 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better experience.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
yes
Stayed 4 nights in Jan 2024
Response from Nick on 22 Feb 2024
Thank you for taking the time to do an online review of our property. We hope to see you again for another stay.

10/10 Excellent

Kelly

Stayed 3 nights in Feb 2024
Response from Nick on 22 Feb 2024
Thank you for taking the time to do an online review of our property. We hope to see you again for another stay.

6/10 Okay

Jodi

Business traveller
Liked: Cleanliness, room comfort
A so-so experience
The best part of my stay was the bed. It was so comfortable, and I loved the assortment of pillows and their thicknesses. I appreciated they triple sheeted the bed. The lady who checked me in and out was great! The other front desk lady was less than professional. I had trouble getting into my room (305) every evening when I returned since neither of my key cards would work. I told the one lady I thought it might be the card reader since I would get no response for 5-6 times then I'd get a red light and then several times of nothing. She responded with minimal interest in my situation and stated I wasn't the card reader and if it was, she would have to call in the maintenance guy, which she did not appear to want to do. She re-entered both my key cards and I went up again and after multiple more attempts, I finally got in.
Stayed 3 nights in Feb 2024
Response from Nick on 22 Feb 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better experience.

4/10 Poor

Destiny

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Overdue for a remodel
Our keys weren’t working the entire time after going down stairs and getting new ones. It smelled like mold when we got in the room initially. We had to leave the window open every time we left to keep it aired out. House keeping was definitely the highlight. She was very kind and helpful and cleaned our room really well. Definitely needs a remodel!
Stayed 2 nights in Feb 2024
Response from Nick on 14 Feb 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better stay.

6/10 Okay

MARYLOU

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It was convenient to where I was working. However the entry off of Bell Rd was scary and unsafe. The air conditioner was loud all night and kept me awake.
Stayed 2 nights in Jan 2024
Response from Nick on 8 Feb 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better stay.

4/10 Poor

Glenn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick on 8 Feb 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better stay.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very comfortable had zero issues.
Stayed 2 nights in Jan 2024
Response from Nick on 23 Jan 2024
Thank you for taking the time to do an online review of our property. Always happy to hear guests enjoying their stay with us. We hope to see you again in the future.

4/10 Poor

Sarah

Travelled with family
Liked: Cleanliness, staff & service
There were quite a few homeless people in the area and someone asked for drugs.
Stayed 2 nights in Jan 2024
Response from Nick on 23 Jan 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. I have shared your comments with the staff so we can improve where we have failed you. We hope to see you again for a better stay.

10/10 Excellent

Jadynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick on 19 Jan 2024
Thank you for taking the time to do an online review of our property. Always happy to hear guests enjoying their stay. We hope to see you again for another stay.

6/10 Okay

Tom

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Nick on 19 Jan 2024
Thank you for taking the time to do an online review of our property. We appreciate all feedback. We hope to see you again for another stay.

6/10 Okay

BJ

Liked: Cleanliness, staff & service
The staff were friendly, but the room smelled stale, the water never got hot and one bed only had a sheet but no blanket or comforter.
Stayed 1 night in Jan 2024
Response from Nick on 23 Jan 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. I have shared your comments with the staff so we can improve where we have failed you. We hope to see you again for a better stay.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick on 18 Jan 2024
Thank you for taking the time to do an online review of our property. Glad to hear you enjoyed your stay. We hope to see you again in the future.

2/10 Terrible

adriana

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick on 18 Jan 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

6/10 Okay

Robert, Phoenix

Disliked: Cleanliness, staff & service, amenities
Staff was too nosey . I didnt book to make friends.
Response from Nick on 19 Jan 2024
Thank you for taking the time to do an online review of our property. My staff is in general friendly and I apologize if it came across as nosey. It's their job to ask questions so they can assist in any way or help guide you, if you are new in town. Either way we appreciate the feedback. Hope to see you again for another stay.

6/10 Okay

Thomas

Stayed 3 nights in Jan 2024
Response from Nick on 18 Jan 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback as it allows us to improve our day to day operations. We hope to see you again for another stay.

4/10 Poor

Charlotte

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I wasn’t expecting a 5 star hotel but I was at least expecting cleanliness and care put into the rooms. It’s not necessarily the staffs fault as they tried their best but
Stayed 5 nights in Jan 2024
Response from Nick on 18 Jan 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

10/10 Excellent

Tracey

Stayed 1 night in Jan 2024
Response from Nick on 13 Jan 2024
Thank you for taking the time to do an online review of our property. Glad you enjoyed your stay. We hope to see you again in the future for another stay!

6/10 Okay

Marlene

Liked: Staff & service
Disliked: Property conditions & facilities
The sheets and towels looked clean, but nothing else did. Breakfast was great: Hot and cold foods, with teas, pastries, and fruit.
Stayed 1 night in Jan 2024
Response from Nick on 13 Jan 2024
Thank you for taking the time to do an online review of our property. I have shared your comments with the rest of the staff so we can improve where we have failed you. We hope to see you again for another stay.