Property amenity

Reviews of Best Western North Phoenix Hotel

2.5 out of 5
Best Western North Phoenix Hotel
9455 N Black Canyon Highway, Phoenix, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1003 reviews" "
Rating 8 - Good. 264 out of 1003 reviews" "
Rating 6 - Okay. 67 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool was not open. Work being done on pool. Did not tell us before we booked. Otherwise very satisfied.
Stayed 7 nights in May 2024

6/10 Okay

William, Las Vegas

Liked: Cleanliness, property conditions & facilities
The greeting staff was not very friendly
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
We apologize that our greeting staff did not meet your expectations for friendliness. We will address this to ensure a warm welcome for all our guests.We look forward to welcoming you back on your next visit to Phoenix.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in excelent condition.
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our hotel. We hope to see you again soon.

10/10 Excellent

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night this time but met our needs. Checking in was quick with very friendly and informative young man and checking out the same. We'll be back.
Stayed 1 night in May 2024
Response from Front Desk on 16 May 2024
We're thrilled to hear that your recent stay with us met your needs and that our team provided you with efficient and friendly service. Ensuring a smooth check-in and check-out process, as well as offering helpful information, is a top priority for us. We can't wait to welcome you back for another enjoyable stay. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and showers. Was very quit during our stay. Breakfast was quite nice with different options on different days.
Stayed 2 nights in May 2024
Response from Front Desk on 13 May 2024
Thank you so much for sharing your experience with us! We are delighted to hear you enjoyed your stay at Best Western North Phoenix. We look forward to welcoming you back for another enjoyable stay in the future!

2/10 Terrible

Esperanza

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed renovated no sofa bed in room like we reserved app said pet friendly but when we got here they said no pets .
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
The pool renovation has been listed on the websites since January. We do accept Pets, and YOU DID NOT book a room with a sofa. When you checked in the supervisor did confirm your room type. Not sure where the disconnect is. Room TypeStandard Room, 1 King Bed, Non Smoking, Refrigerator & MicrowaveThis what you booked. Not a King Sofa Pet Friendly.

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful!
Stayed 3 nights in May 2024
Response from Front Desk on 10 May 2024
We're delighted to hear that you found your experience with us peaceful! Creating a tranquil atmosphere for our guests is one of our top priorities, so it's wonderful to know that you were able to relax and enjoy your time with us. Thank you for taking the time to share your feedback, and we hope to have the pleasure of welcoming you back for another peaceful stay in the future!

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool nice eating area and the food was delicious
Stayed 4 nights in Apr 2024
Response from Front Desk on 10 May 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our pool and dining area. It's always our goal to create a relaxing and enjoyable environment for our guests, and we're delighted that you found it to your liking. We take pride in our food offerings, so it's especially rewarding to hear that you found the food delicious. We hope to have the pleasure of welcoming you back again soon for another fantastic experience!

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at BW. Front desk clerk Matthew was very nice. Our room was fine and our 2 night stay was pleasant. I would recommend
Stayed 2 nights in May 2024
Response from Front Desk on 9 May 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay at Best Western and that Matthew provided you with excellent service at the front desk. It's always rewarding to know that our team members contribute to our guests' positive experiences. We're glad to hear that your room met your expectations and that you had a pleasant two-night stay with us. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please feel free to let us know. Safe travels!

10/10 Excellent

TAKATOSHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from cici on 7 May 2024
I'm glad you enjoyed your stay with us.

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great hotel and would stay again!
Stayed 2 nights in May 2024
Response from cici on 5 May 2024
great

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean with friendly staffs.
Stayed 2 nights in May 2024
Response from cici on 5 May 2024
great

10/10 Excellent

Tammie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
From the staff working at the desk to house keeping, everyone was friendly and went out of their way to make our stay enjoyable, the hotel was full but you wouldn't know it by the staff doing such a great job
Stayed 4 nights in Apr 2024
Response from cici on 3 May 2024
glad you enjoyed your stay

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service
The king sized bed was very comfortable and housekeeping cleaned our room nightly, which for some hotels this is not the case. The room was very nice.
Stayed 2 nights in Apr 2024
Response from cici on 3 May 2024
I'm glad you enjoyed your stay

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Shamsul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Quiet
Stayed 1 night in Apr 2024
Response from Front Desk on 1 May 2024
Hello Shamsul, Thank you for your review and for choosing to stay with us. We appreciate your rating and hope to see you again in the future.

10/10 Excellent

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked two nights at location due to close access near medical facilities. Perfect spot and hotel was back from freeway for quiet nights. Check in was quick with friendly staff. Need to return in two weeks and will stay here again.
Stayed 2 nights in Apr 2024
Response from Front Desk on 1 May 2024
Thank you Linda for taking the time to leave us a review. We are thrilled to hear you enjoyed your stay. We look forward to your next visit with us. Have a great day.

10/10 Excellent

Tana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept and nice
Stayed 1 night in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank you so much Tana for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our hotel. We hope to see you again soon

6/10 Okay

Cathy, Shawnee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very nice, clean,comfortable and quiet and the staff were nice and helpful. It’s right off the highway so not an area to walk around or hike.
Stayed 1 night in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your rating and hope to have the opportunity to provide an even better experience for you in the future. Have a great day

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in, we could smell the cleanliness in this hotel. The room was also very clean! This place is very well kept! First time staying at a Best Western hotel and will not be the last time for sure!
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Thank you so much Ana for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our hotel. We hope to see you again soon.

8/10 Good

Dwight

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Signage needs to be more clear of which driveway to go in much needed lighting
Stayed 2 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you Dwight for your review. We appreciate the feedback regarding our signage and we understand the importance of clear signage and adequate lighting, especially when it comes to navigating driveways. We apologize for any inconvenience caused by the current setup.

10/10 Excellent

Ezra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from cici on 26 Apr 2024
thank you for enjoying your stay with us.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and helpful staff, good breakfast. Rough neighborhood.
Stayed 1 night in Apr 2024
Response from CICI on 23 Apr 2024
THANK YOU

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CICI on 23 Apr 2024
THANK YOU JOHN

6/10 Okay

Dana

Stayed 2 nights in Apr 2024
Response from CICI on 23 Apr 2024
THANK YOU

10/10 Excellent

Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Christopher Ray on 16 Apr 2024
Hey there Luis, thank you for staying with us at Best Western North Phoenix. We are glad that you had a great stay with us. Please book with us again in the future. We would love to see you again.

8/10 Good

Nate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience overall. Friendly staff, room was clean. Good breakfast, although the breakfast room was very small for how busy the hotel was. Convenient location right off 17. Would stay again.
Stayed 1 night in Apr 2024
Response from Tran on 15 Apr 2024
Thank you Nate, we appreciate having you as a guest at our Best Western location.

10/10 Excellent

Kala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property, clean and the staff was nice. The EV charger could use an upgrade as it was the lowest and slowest level possible!
Stayed 1 night in Apr 2024
Response from Ruben on 15 Apr 2024
Thank you for the review! We appreciate your kind words and hope to see you again soon.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western us clean, the staff very helpful and the rooms are great! I would definitely visit them again!
Stayed 1 night in Apr 2024
Response from Christopher Ray on 13 Apr 2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel. Looking forward to your next visit!

10/10 Excellent

Richard

Travelled with family
Liked: Amenities, property conditions & facilities
Very clean with professional Ana friendly staff. Highly recommend.
Stayed 3 nights in Apr 2024
Response from Christopher Ray on 13 Apr 2024
Richard, Thank you for choosing to stay with us! We're delighted to hear that you had a positive experience during your time at our hotel. It was a pleasure hosting you, and we hope to welcome you back again soon for another enjoyable stay.

6/10 Okay

Toni Ann

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very dated, ok staff, asked for extra towels that never came we had to walk and get them ourselves. Breakfast and especially the eggs and coffee were lousy. Not sure why it’s rated so well. Bathrooms should not have a dirty ring on the silicone caulking around the tub. Bleach is a remedy.
Stayed 2 nights in Apr 2024
Response from tt on 9 Apr 2024
Sorry you where unhappy with your stay.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well kept. The staff were friendly and helpful. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 9 Apr 2024
Thank you for your wonderful review Monica. We are happy to hear you enjoyed your stay. We hope to see you again in the future!

8/10 Good

Fredericka

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 9 Apr 2024
Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay. We hope to see you again in the future!

6/10 Okay

Dawit

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too priced for the place
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Thank you for sharing your feedback with us. We understand your concern about pricing and appreciate your perspective.We strive to offer competitive rates that reflect the value and amenities we provide to our guests. It's worth noting that our pricing is in line with other hotels in the surrounding area, considering the amenities and services we offer.

10/10 Excellent

Darryl, Marana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Awesome room!
Stayed 1 night in Apr 2024
Response from Front desk on 6 Apr 2024
Thank you Darryl for the wonderful review. We are happy to hear you enjoyed you stay and hope to see you again in the future.

8/10 Good

Jennifer

Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you so much for staying with us we appreciate the feedback and hope to see you again in the future.

10/10 Excellent

AARON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is spot on amd a great price love it because it is close to train ,close trail to run on, close to food ,walmart and castels and coster for those adrenalin junkies ... thanks guys keep up the good work . I will most deff be staying and recomending this spot ..
Stayed 1 night in Mar 2024
Response from Front Desk on 4 Apr 2024
Thank You for leaving feedback, we appreciate that you like the area with most of the necessities for travel near by the hotel, we look forward until your next stay! Have a amazing day!

2/10 Terrible

Ingrid

Disliked: Amenities
Rob me as a single mom
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Hi Ingrid, you knew the rate when you paid for the room online, not sure how we are robbing you. Please refrain from the lies you are spewing. DONT BOOK A PREPAID RESERVATION IF YOU CANT AFFORD IT.

10/10 Excellent

Angel, Westminster

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice place for that price. I can’t complaint. Five stars
Stayed 3 nights in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for your wonderful review Angel. We are happy to hear you enjoyed your stay. We hope to see you again in the future!

10/10 Excellent

Murad, Grand Island

Stayed 1 night in Mar 2024
Response from Christopher Ray on 13 Apr 2024
Murad, we thank you for staying with us at Best Western North Phoenix. We would like to hear more about your experience. So, we may have the chance to hence, improve, and grow. Thank you again and looking forward to hearing from you.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the place was very good. I would definitely stay here again.
Response from Front Desk Agent - Maggie on 23 Mar 2024
“Thank you so much for choosing to stay with us here at Best Western North. We hope you enjoy the rest of your day and we are glad to hear that you enjoyed your experience with us!!

8/10 Good

Yijing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, room is small.
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you for staying with and your feedback. We look forward to seeing you again!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very central for Spring Training access. Breakfast is good.
Stayed 6 nights in Mar 2024
Response from Front Desk on 17 Mar 2024
Thank you for taking the time to leave a review we hope to see you again soon have a wonderful day!

10/10 Excellent

DAWN, Bozeman

Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Thank you for staying with us we are happy to see you enjoyed your stay. We welcome you back in the near future.

4/10 Poor

Wennan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The facility is old, outdated and at a very quirky location. In my opinion, definitely far from Good or Excellent value.
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Mar 2024
Thank you for sharing your thoughts on your recent stay with us. We appreciate your candid feedback and take your comments seriously.We regret to hear that you found our facility to be old and outdated. It's important to note that our hotel is only six years old, and we strive to maintain a modern and comfortable environment for our guests. We conduct updates every year to ensure that our facilities and amenities meet the highest standards.Regarding the quirky location, we understand that preferences vary, and we aim to offer a unique and distinctive experience. We're sorry if the location did not meet your expectations.We value your opinion, and your feedback will certainly help us in our ongoing efforts to enhance the guest experience. If there are specific areas or features you feel need improvement, we would appreciate more details to address them effectively.Thank you for choosing our hotel, and we hope to have the opportunity to better meet your expectations in the future.

10/10 Excellent

Aaron, Lodi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean hotel. Never a problem, keep up the good work!
Stayed 3 nights in Feb 2024
Response from Front Desk Agent on 6 Mar 2024
Thank You for taking the time to leave your feedback on your stay we look forward to having you again, stay safe and have a wonderful day!

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice outside space to sit, around pool and behind breakfast room.
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Mar 2024
Thank you so much for staying with us we appreciate the feedback and hope to see you again in the future.

8/10 Good

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on 26 Mar 2024
Thank you for taking the time to leave a review we hope to see you again soon have a wonderful day!

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness
Location
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Mar 2024
Thank you for taking the time to leave a review we hope to see you again soon have a wonderful day!

10/10 Excellent

Penny, Denison

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the week for baseball Spring Training Very comfortable and accommodating for the in and out all week
Stayed 6 nights in Feb 2024
Response from Front Desk on 5 Mar 2024
Thank you so much for staying with us we appreciate the feedback and hope to see you again in the future.