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Reviews of Best Western InnSuites Phoenix Hotel & Suites

2.5 out of 5
Best Western InnSuites Phoenix Hotel & Suites
1615 E Northern Ave, Phoenix, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 484 out of 1003 reviews" "
Rating 8 - Good. 317 out of 1003 reviews" "
Rating 6 - Okay. 114 out of 1003 reviews" "
Rating 4 - Poor. 53 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

JASPREET SINGH

Liked: Staff & service
Check in staff was very friendly, but the room was not very clean
Stayed 1 night in May 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very nice and quiet
Stayed 1 night in May 2024

6/10 Okay

Gregory, Worthing

Liked: Cleanliness, staff & service
Decent location on good roads out of town. Room OK but a bit tired.
Stayed 1 night in May 2024

10/10 Excellent

Jereme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Heidi

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a motel not hotel. I waited forever for someone to check me in. Upon entering my room I found crumbs on the floor, a dirty towel, beds were not neatly made, and a light cover missing in the bathroom. Second room I tried also did not have a neatly made bed, a TON of caulk surrounding the bathtub, and a bathmat in the bathtub that was all black. There was a homeless man crawling into the dumpster on the property grounds (I’d post a picture if I could). I will say the staff was pleasant about canceling my reservations and refunding me. Overall, this motel is not safe or clean.
Stayed 3 nights in May 2024

10/10 Excellent

Luke

Stayed 6 nights in Apr 2024

6/10 Okay

Shawn

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Joshua

Travelled with family, Travelled with pets
Liked: Staff & service
The staff is great! The shower water smelled a bit moldy and the road noise was loud but overall not a bad experience.
Stayed 1 night in Apr 2024

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service
Rooms were not clean and people and staff are smoking rright outside the door, staff was fine and breakfast was great, needs some work in housekeeping
Stayed 1 night in Apr 2024

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.we experienced a medical emergency while there and I can't say enough about the staff--so kind and caring.
Stayed 1 night in Apr 2024

8/10 Good

Jill, Prescott Valley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything at the property was good but not great. The room was good but not great. Staff was good but not great. Breakfast was good. The pool area was OK. It was kind of hard to access. I got a rash on my legs after being in the hot tub and I’m not sure what caused it
Stayed 4 nights in Apr 2024

6/10 Okay

jimmie

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Had an issue with my card on file with a fraudulent transaction and was frozen until I could contact the card company. The hotel tried to run my card before I go checked in and it was declined due to the recent activity. Instead of trying to call me and let me use a different card they just cancelled my room. Poor customer service if you ask me.
Stayed 1 night in Apr 2024

6/10 Okay

Rebecca

Travelled with group
Liked: Staff & service, amenities
Close drive to Scottsdale. Our room was right next to the pool so it was a little noisy. Front desk staff was nice and the continental breakfast was good.
Stayed 1 night in Apr 2024

10/10 Excellent

Denton

Liked: Cleanliness, staff & service, property conditions & facilities
Checked in a bit ago. Seems good so far. A better review later.
Stayed 1 night in Apr 2024

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Easy check in. Clean. Good strong showers. Phone didnt work, When I went to office, they said they were working on it.
Stayed 1 night in Apr 2024

8/10 Good

Randy

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Dennis, Chino Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

jessica

Stayed 1 night in Apr 2024

8/10 Good

Brandon

Stayed 2 nights in Apr 2024

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service, amenities
staff was great, our phone cord had been ripped out of wall, my husband fixed it, sink drain was very slow,
Stayed 1 night in Mar 2024

8/10 Good

Patricia

Stayed 2 nights in Apr 2024

4/10 Poor

Darren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Larry, Old Toronto

Travelled with partner
Great
Stayed 1 night in Mar 2024

4/10 Poor

Krisat

Disliked: Property conditions & facilities
Changed hotels after two nights. Bed wasn't at all comfortable. Shower dripped nonstop. Loud location near a major road. Ok for a night or 2 but not a week
Stayed 7 nights in Mar 2024

6/10 Okay

Mark

Travelled with partner
Disliked: Amenities
This is an mediocre property in a great area of Phoenix. Close to the Mountain Preserve with tons of good hiking as well as the Biltmore area for great food and shopping. The place is more of a Motel.... We had a pool-facing room and I would advise against it. Probably better to be on the back side of the building. Staff were helpful but not friendly. Room had a humid feeling and while fairly clean you could still smell old cigarette. For budget conscious travelers, it does the job. Just don't expect anything more than a Motel 6 as far as amenities and service.
Stayed 9 nights in Mar 2024

4/10 Poor

Dean

Disliked: Amenities, property conditions & facilities
The owner of this place sees no advantage to keeping it up. Staff seems apathetic. The lock on my door remained inoperative during my stay despite numerous complaints
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The complimentary breakfast was good and the room was clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options!
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all good
Stayed 2 nights in Mar 2024

8/10 Good

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not know where elevator was located. Made it hard walking upstairs.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tim, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ted

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024

6/10 Okay

Darren

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient.
Stayed 2 nights in Mar 2024

10/10 Excellent

Todd

good
Stayed 1 night in Mar 2024

8/10 Good

DALE

Travelled with family
Liked: Cleanliness, staff & service
Very noisy
Stayed 1 night in Mar 2024

6/10 Okay

James, Bloomington

Travelled with family
Liked: Cleanliness, staff & service
The staff was friendly but this property is too close to the road. Very noisy. We had trouble sleeping...
Stayed 1 night in Feb 2024

10/10 Excellent

Lynn Renata, Harmony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here three years now. Great location for all our needs. Breakfast is plentiful. Environment is cheerful and staff is available when needed. We will be staying again.
Stayed 6 nights in Feb 2024

8/10 Good

Timothy

Travelled with family, Business traveller
I
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, and great breakfast.
My wife and I were both impressed with the cleanliness and the wonderful breakfast. We enjoyed our stay and would readily use this hotel again our next time in Phoenix.
Stayed 2 nights in Feb 2024

8/10 Good

Vasyl, Pelham Manor

Liked: Cleanliness, property conditions & facilities
Would have been five stars if the rooms were nicer. Shampoo dispenser fell of the wall and was inside the bath tube when we arrived. The pool was warm, breakfast was very good!
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is easy to get to and we were showing horses at Westworld so only about 20 mins away. They have a great free breakfast as well. Close to main roads so sometimes noisy at night. Overall a good place to stay.
Stayed 6 nights in Feb 2024

6/10 Okay

Ingrid

Travelled with group
Liked: Cleanliness, staff & service
Definitely need a car if staying here. Nosiy as the windows rattle when you walk in the room. Can also hear the highway. Breakfast was included and had a nice selection. Staff friendly and helpful. Pool and hot tub was clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Belma

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean room. Perfect for a short stay
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and jacuzzi were very nice. The room was clean and the staff were very friendly!
Stayed 5 nights in Feb 2024

8/10 Good

Behyar

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024