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Reviews of The Great Duke Phnom Penh

5 out of 5
The Great Duke Phnom Penh
296 Mao Tse Toung Boulevard (245), Regency Complex, Phnom Penh

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 68 reviews" "
Rating 8 - Good. 17 out of 68 reviews" "
Rating 6 - Okay. 7 out of 68 reviews" "
Rating 4 - Poor. 6 out of 68 reviews" "
Rating 2 - Terrible. 0 out of 68 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

SHU LONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jean on 19 May 2018
Dear Valued Guest Appreciate if you can provide us your comment and suggestion to improve the quality of service of our Hotel

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel charge per night was different from the price listed by Hotel.ca.
Response from Jean on 13 Apr 2018
Dear Mr Gary, First of all we would like to thank you for staying with us. We appreciate your comment and would be grateful if you can provide us a screenshot of the rate difference for us to be able to direct to the concern if there is system error or there is a need to update/refresh the system. Appreciate your kind understanding. Looking forward to welcome you again on your next trip to Phnom Penh.

6/10 Okay

AL, SINGAPORE

Hotel in need of desperate renovation..........? .....?....................
Stayed 2 nights in Dec 2017
Response from Jean on 14 Dec 2017
Dear Valued Guest First of all we would like to thank you for staying in our Hotel and for leaving a recommendation and rest assured that this will be discussed with the management for the betterment of the hotel.

8/10 Good

Merijn

Liked: Cleanliness, staff & service, room comfort
OK, not amazing
Service is very good. Hotel feels and smells a bit old, interior a bit dated. Would expect more for this price. Breakfast is good.
Stayed 4 nights in Nov 2017
Dear Valued Guest First of all we would like to thank you for staying with us. We apologize for the inconvenience ion your stay. Your comment is very important to us, this will contribute in improvement of the Hotel. Our Housekeeping staff are briefly instructed with regards to room cleaning and maintenance in order not have the same issue of bad smell. Again, thank you so much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The hotel is excellent and the staff very friendly. Great stay!
Stayed 4 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Pleasant hotel with terrible location
The Intercon Phnom Penh is pretty dated. It's not particularly beautiful but you'll rest fairly comfortably. Be sure to ask for room way above or below the 6th floor. There are spotlights illuminating the building on that floor and if you open your curtains at night, you'll probably have a difficult time sleeping. The location is terrible and requires a long ride to the major scenic locations. It is closer to the airport than the rest of the city though.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Open, relaxed Hotel made for a good business trip
Very nice hotel, relax atmosphere. Large room, with comfortable bed and full facilities including both bath and shower. Good facilities for working, including convenient multi-socket power-points and wifi on a good-sized desk. Lounge served a good High Tea.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel
Great hotel, very comfortable stay.

8/10 Good

LAURENT DOMINIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

KDG Property, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT 5 STAR BENCHMARK
Many congratulations to the management team of this excellent hotel, an international brand and very well maintained, all the staff attentive and take pride in their hotel which is lovely to see.

6/10 Okay

Anan

Liked: Cleanliness, staff & service, room comfort
Building and refurbishment upgrade required
Staff very pleasant. However rooms and facility is dated and could do with an upgrade to befit the 5 star international brand.

10/10 Excellent

Kurita, Ooeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the concierge are excellent
their work are perfect. when i asked them to do so difficult things to concierge desk of here, two staffs started to try so hard to help me by listening to my ask so carefully and understood what i really asked them to do so soon. and they had my really difficult asks done so quickly with superb attitudes and reliable smiles for me. i've never met such a capable concierge before in my life... he called to 5〜6 places with the phones of the concierge desk and his own mobile and typed and serched everything by”google”so quickly. and he looked like”i've or will never waste his or anyone's time.” i was really impressed! thank you so much!! he should be awarded a gold medal of”the best concierge in the world”.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time at the Intercontinental hotel, Phnom Penh. The hotel staff were very helpful, friendly and did their very best to ensure we had a nice time.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay here. Location is good (only 25 mins from the airport without traffic) and close to many sights and things to do. Room was good - large, comfortable and a nice bed and shower. Breakfast offers a good selection and the staff are very helpful with arranging taxi's and for advice. A good hotel for business and having stayed in other hotels in the city this is the best for location for my needs.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and safe area
I enjoyed every minute of it it's a nice hotel in a good location with good facilities. I'm sure this spot is difficult to beat in Cambodia

10/10 Excellent

lars, glenning valley australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
excellent service at front desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel and employees

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

f, hong kong

Liked: Cleanliness
Good location ONLY
The location is good but the hotel is old and kind of run out.. The breakfast are bad and saw insects walking around the cold cuts. A bit far from our expectation..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent enough
My short stay here was ok and the hotel was fine in that the rooms were nice a big, clean, comfortable etc. The shower was good and the facilities for the gym and pool were nice. The location was good for me however i can see that it may not be the best location for sightseeing etc. It was only about 30 mins from the airport, a little longer in rush hour due to the poor traffic. Staff were excellent and very helpful and the breakfast was good. Getting a taxi was a bit of an issue (usually a 20 min wait) but there were tuk tuk's outside all of the time. The hotel feels quite old and lacks any character so has a business and functional feel about it. It was quite pricey for what it was but did everything i needed it to so i would happily recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intercontinental-PP
Far from the madding crowd. A haven after a day of touring with excellent breakfast and great food in the restaurants. Staff very polite always helpful and I would recommend the hotel. Definitely will be staying there in future visits.

10/10 Excellent

veros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel! With incredible staff
The staff very helpfull all the time, incredible experience, great hotel, delicious breakfast !!!

10/10 Excellent

Dan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Great
Stayed here twice a year. Always great, clean and service is always excellent

10/10 Excellent

MOHAMED RAFI, SINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I HAVE ENJOYED MY STAY AND CLEAN AND COMFORT
I HAVE ENJOYED MY STAY AND CLEAN AND COMFORT I CAN REWARD WITH 100 OUT 99.999

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD HOTEL IN CAMBODIA..
I loved the location and everything. The lobby's tea is very good.

10/10 Excellent

CCS, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Luxury
A very well taken care of property, nice comfortable rooms, good A/C, extremely friendly staff. Definitely what you expect when staying at an Intercon.

6/10 Okay

james, los Angeles

Liked: Cleanliness, property conditions & facilities, room comfort
nickel and dime
As you can expect with all intercontinental hotels the level of amenities and srvices are great. But they will charge you every penny to get that. Internet; parking ; breakfast are really expensive.

4/10 Poor

An

Disliked: Property conditions & facilities
Good location, not so great hotel
Good and convenient location, but the hotel seems old and run down. Doesnt really meet the Intercontinental standard in my opinion.

8/10 Good

David, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lifesaver
After travelling around Cambodia we wanted a great, full facility hotel to relax for our last night. The room was clean and the facilities were great.

10/10 Excellent

carlos, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
I have been several times at the intercontinental in PNH. Always impeccable, the staff is my family, food are,good,but are better options nearby, the rooms are perfect. I,really like this hotel!

8/10 Good

RS, US

Liked: Cleanliness, staff & service, room comfort
good quality but a little tired
People are wonderful. Food excellent. Rooms are comfortable but feel a little tired. There is really nothing in the neighborhood for tourists

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

carlos, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
is a good choice hotel
the hotel building is the typical intercontinental rom the 60, niece, well maintained, The staff is niece and friendly despite that don't speak good English I has a one pleasant week. Is a business hotel amd they know their business.

4/10 Poor

Katherine, Seattle, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, unless you need wireless internet access
Lovely hotel with male "club-like" atmosphere and decor. The biggest issue is the Intercontinental Phnom Penh's internet access: if you're planning to use a small computer or iPad or any device that does not accept WIRED connections (the only choice in the rooms), you have to go to the LOBBY to use wireless internet access, since that's the only place wireless is available. Not only that, but you have to pay $15 extra for wireless internet access-- on top of your room rate-- for the inconvenience of having to sit in the lobby instead of your room in order to get wireless. Take a taxi from the airport instead of calling the hotel to pick you up: taxi is $9 and they know how to find it (about 20-25 minutes from airport), hotel shuttle is $25.

10/10 Excellent

Pattttt

Liked: Cleanliness, staff & service, room comfort
very nice hotel
Location is great, staff is friendly, good food, I will recommend to my friends.

10/10 Excellent

Pattttt

Liked: Cleanliness, staff & service, room comfort
great hotel
this is a great hotel in PNH. great location, nice staff, rate is reasonable.

8/10 Good

John, Zurich, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phnom Phen
Well located and the staff were very helpful and attentive was a little too noisy in the main lobby when some guests were being inconsiderate but overall very good

10/10 Excellent

Cole wang

Liked: Cleanliness, staff & service, room comfort
Business trip
The price is the only down side. However, the overall of the hotel is great

10/10 Excellent

Pang, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located to tourist attractions

8/10 Good

M+A, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Business hotel
The Intercon is an excellent business hotel. The public areas are modern and stylish, the rooms good, the views over the city interesting. Excellent is breakfast: the staff, the room, the ambiance, the food. Excellent is the pool, very relaxing. Pretty good is also the gym. Annoying is the icecold airconditioning in the bar area - it certainly does not invite to stay. The big asset is the hotel's staff who are most friendly and helpful.

8/10 Good

Tweed Heads

Liked: Cleanliness, staff & service, room comfort
Great respite after a 6 hour bus trip form Siem Reap. facilities very comforting
After a 6 hour bus trip from Siem Reap we found this Hotel a total Oasis, totally unexpected for a city like Phnom Penh. Beds very comfortable, shower amazing, very happy with all that the Hotel offered including the snacks provided with our cocktails.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
3 Star Service
Service was 3 star at best. Skip these guys and go to Sofitel or Raffles!

8/10 Good

Den, hk

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to airport.
Location is good. I arrive late and depart early the next day, so I do not have much time travel around . The hotel itself is ok, the room and the facility is a bit old. restaurant is good, staff are helpful and friendly

10/10 Excellent

Marvin, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel Aimed at Business Traveller Rather than Leisure
We chose this hotel largely based on price and favourable reviews. It is a 5 star at a very affordable rate. We had no complaints. The hotel met international standards, staff was helpful and we enjoyed our one night here. Arrived in Phnom Penh by air from Bangkok. Picked up by an acquaintance. Drive from the airport to the hotel is about 20 minutes. The hotel is located on Mao Tse Toung Blvd. is close to the city centre but not really in the heart of it. I guess it's about 3.5 km. (2 miles) from the centre. if you choose to stay here you might need a taxi, a tuk-tuk or make an arrangement for a car to access Phnom Penh's main sites. Phnom Penh is relatively compact and if you have the time you can walk downtown easily enough. Note - it can be very hot and humid and it really does rain in the rainy season. The building is a low rise structure on large relatively secluded grounds. On arrival, your bags will be taken by the bellman to check in which in our case was rapid. The bellman then aided us up yo our room. The room is clean, comfortable and relatively large. TV included several English language options. Some of the furniture looked slightly old but overall I would rate the room as 4.8 out of 5. We did not use any of the facilities as we went sight seeing about 40 minutes after arrival, came back late and checked out early to catch a bus to Siem Reap. Overall impression - comfortable room in a hotel of international standards but no distinctly Cambodian flavour.

10/10 Excellent

ChanSim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

ChanSim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

ChanSim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

ChanSim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018