We had no hot water in the room, it took us 1 hour of arguing for someone to give us another room to shower, the person in the hotel that I was talking to told me he was not the receptionist, he was just there watching and that there was no manager or receptionist after 7pm, she had already left. There is no hotel personnel at night either, only a security guard from 11pm. The phone in the room wasn’t working, the place looked like a storage room, random stuff everywhere. We understand it was destroyed by the hurricane last year but they should open the rooms that are not ready and they should store their things in out of order rooms not in the middle of the hallways and every empty space in the hotel. We met the manager the next morning, she said she had nothing to apologize and was very very rude. She was told she would give us a full refund but did not give us the refund receipt so we called the bank to make sure we would get our money back and we were told the money was pending that they would monitor and block if the hotel tried to charge and they did! Even though the promised a refund they tried to charge us 2 days after we checked out. Would not recommend, this hotel should not be open until it improves, specially the customer service!