20 S 33rd Street, University City, Philadelphia, PA
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Bare minimum, no outlet by the nightstand for phones, which is very rare and inconvenient and inconsiderate. Barely any counter space in the bathroom. No cofee/tea maker no fridge in the room. The only upside is it’s vicinity to the campus.
QinQin
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Hi QinQin, we are sorry to hear you missed the phone charger atop the alarm clock in your room. As our guest, you are more than welcome to join for our complimentary coffee and tea every morning from 6AM to 10AM, however, we also deliver coffee makers, microwaves, fridges, additional side table, etc. to the room when requested. Please keep it in mind for your next visit and I'm sure you will feel right at home!
Hi Mariia, we're glad to see you enjoyed your stay with us!
6/10 Okay
Raj
Travelled with family, Business traveller
22 May 2024
Liked: Cleanliness
near Drexel
Raj
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Hi Raj, we're sorry to see your stay was not as pleasant as we hoped. Please reach out to us with further feedback as it's helpful to improve our guest experience.
Everything was good. The gym is much better than most hotel gyms. We just had one slight glitch when housekeeping didn’t replace the soiled towel I left on the floor. I called down and got extra towels promptly so not really a complaint. It would be nice if coffee and tea were left out all day.
M
Stayed 3 nights in May 2024
Response from Guest Services on 15 May 2024
Hi M, thank you for your feedback. We're glad to hear we were able to resolve your issue with quickness -- I apologize for the inconvenience. We have a limited quantity of coffee makers and kettles available to be placed in guest rooms at no additional cost. Let our front desk know if you would like this accommodation next time!
Liked the property, wished there was a fridge in the room and more convenient transportation in the area (especially to the airport)
Joseph
Stayed 4 nights in May 2024
Response from Guest Services on 12 May 2024
Hi Joseph, we have a limited number of fridges, microwaves, and kettles available if requested from our front desk. If you feel anything is missing from your stay with us, don't hesitate to reach out!
I love this property , very minimal mid century vibe but the young girl working the front desk on Saturday morning has no business working with the public . Extremely rude and very sassy abrasive personality and statements made . The restaurant also served us very rare burgers and my son was ill within two hours of dinner . Order medium well if you want medium and the pasta was also not edible .
Jill Renay
Stayed 1 night in May 2024
Response from Guest Services on 18 May 2024
Jill, we appreciate your stay and are sorry to hear your experience was less-than-stellar. A manager did attempt to reach out to you to discuss these issues, however, we have not heard back from you. Again, we apologize for any inconveniences you faced during your stay and hope to see you return for a better one next time.
Thoroughly enjoyed my stay, No complaints. Extremely friendly and welcoming. Check-in was very easy. We ended up on the street instead of using the hotel parking.
Ailey
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
Thank you for your stay & feedback, Ailey! We hope to welcome you again for your next visit to the UC area!
Jennifer, we are sorry to see your stay was less than stellar. Please reach out to the front desk during your next visit so we can understand how to help make your stay more enjoyable.
Room next door full of teenagers without supervision. Noisy until past 2 am. Otherwise great hotel nice location
Basil
Stayed 1 night in Apr 2024
Response from Jailyn on 28 Apr 2024
Hello,I would like to first apologize for that disturbance during your stay. It was reported that multiple calls were made regarding this room and our Security department made sure to take care of it.
The convenience of this property with the Children’s Hospital Philadelphia. And the University of Pennsylvania. The co-op restaurant was amazing. The food was wonderful. Great coffee in the morning in the lobby and lots of areas to work on my laptop. Staff was wonderful rooms were super clean.
Karen
Stayed 2 nights in Apr 2024
Response from Oreste Mercado on 18 Apr 2024
Hello Karen, We thank you for choosing to stay with us! The amazing review means a lot to us and we are appreciative of it!
10/10 Excellent
Lisa
15 Apr 2024
Great location for UPenn visiting, nice bar downstairs, very comfortable rooms
Lisa
Stayed 3 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Hi Lisa, we're so glad to see you enjoyed your stay with us. Thank you for taking the time to leave a review, and we hope to see you next time you're in Philadelphia!
10/10 Excellent
jacqueline
14 Apr 2024
jacqueline
Stayed 2 nights in Apr 2024
Response from Guest Services on 5 May 2024
Hi Jaqueline, thanks for the review! We're glad to see you enjoyed your stay with us.
The staff was amazing and very friendly. I was in the area to attend a WWE event and the staff recommended that I take the train. Knowing it was my first time (alone with many others attending the same event) they took the time to print instructions to and from the event. The room was very cozy and quiet. Would definitely go again if I’m in the area.
James
Stayed 1 night in Apr 2024
Response from Guest Services on 13 Apr 2024
Hi James, we're so glad to see you enjoyed your stay with us! It was quite a busy weekend, and we're happy to be of assistance to you in any way we can. Thank you for taking the time to provide us with feedback!
6/10 Okay
Caroline
13 Apr 2024
Caroline
Stayed 2 nights in Apr 2024
Response from Guest Services on 6 May 2024
Thank you for your rating, Caroline. Please feel free to reach out to the front desk during your next stay, so we can help make your stay more comfortable.
8/10 Good
Sarah
11 Apr 2024
Liked: Cleanliness, staff & service, amenities
One of the coolest designed rooms I have seen in a hotel. I loved the bookshelves full of real books! Room was quiet enough (can’t help the constant honking outside). The staff were friendly and put coffee out earlier than normal since so many of us were departing before 6am. Two things I didn’t love: 1) no in room tea/coffee and lobby was just in the morning. 2) While eating in the fancy restaurant a mouse ran around and under my chair. I told the staff and they did not seem surprised or bothered! I was clearly a bit shaken so the server comp’d my beverage. I guess rodents come with the city.
Sarah
Stayed 2 nights in Apr 2024
Response from Guest Services on 11 Apr 2024
Sarah, we appreciate your open and honest feedback about your recent stay. We love being able to host you at The Study and at CO/OP & hope you come back for many future visits. During your next stay, please do not hesitate to reach out about any extra items you may need in your room. This can include a fridge, coffee maker, tea kettle & mugs, you name it! While I cannot speak for what the critters have planned, we unfortunately experience a ton of construction in the area and recently 2 earthquakes that have disrupted their home. Please understand that this is NOT the norm for CO/OP or The Study, and we are doing everything we can to mitigate the issue. Hoping to have you return for a better stay next time!
6/10 Okay
Ying
9 Apr 2024
Ying
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for leaving a rating! We hope your next visit is a 5/5 and we can help make it more comfortable for you. Please do not hesitate to reach out to the front desk during your next visit to The Study so we are able to do what we can to make your stay more enjoyable.
Not that many food options around there. It’s basically on a campus so you would have to travel to the heart of the city for different food options.
Nashawn
Stayed 3 nights in Apr 2024
Response from Guest Services on 9 Apr 2024
Thank you for your rating and feedback. We are sorry to hear you could not find many eateries in the area, but good thing we have a restaurant on property! Next time, check out CO/OP at The Study, with mid-lantic cuisine & great cocktails!
Good Day,Thank you for your feedback and we are happy to hear that you enjoyed your stay with us. We welcome any feedback that could've made your stay a 5 out of 5.
10/10 Excellent
Michael
6 Apr 2024
Michael
Stayed 1 night in Apr 2024
Response from Jailyn on 26 Apr 2024
Good Day,Thank you for your feedback and we are happy to hear that you enjoyed your stay with us. We hope to see you again soon.
Restaurant needs some work. Entree was very salty...waiter took off bill....at one point i had my appetizer. Soup and entree all at same time despite asking not to be and telling server..about it
Dave
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your review & feedback. We have shared this with the General Manager of the CO/OP and they will reach out to you separately.