It was an interesting check-in due to computers being down, so an authorization form was required to fill out and submit via my cell phone. The process was handled well overall; however, once I was in my room a couple used their access card to enter my room. Since I had secondary latch down they physically couldn’t enter, so they knocked. Since this happened my room cards were subsequently disabled which voided my access to WiFi. I had already driven hours and worked a full ER shift, so I was too exhausted and painful to go back to the lobby. I had asked when checking in if there was anyone to assist with checkout the following day since I had an early shift. I was told yes. When I went to check out, no one was there so I left the defective key cards on the desk. There was also no remote control for the television.