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Reviews of Hilton Garden Inn Philadelphia Center City

3 out of 5
Hilton Garden Inn Philadelphia Center City
1100 Arch St, Philadelphia, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 556 out of 1064 reviews" "
Rating 8 - Good. 293 out of 1064 reviews" "
Rating 6 - Okay. 107 out of 1064 reviews" "
Rating 4 - Poor. 58 out of 1064 reviews" "
Rating 2 - Terrible. 50 out of 1064 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Suengwon

Liked: Cleanliness
Close to downtown
Stayed 3 nights in May 2024
Response from Jeffrey K on 25 May 2024
Thank you Suengwon

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jennifer on 23 May 2024
Thank you for your feedback we look forward to having you back someday:)

10/10 Excellent

jane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Near all places that we planned to visit.
Stayed 1 night in May 2024
Response from Jeffrey K on 19 May 2024
Thank you Jane

8/10 Good

Madenia, Bethesda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Convention Center
Stayed 1 night in Mar 2024
Response from Jeffrey K on 20 May 2024
Thank you

4/10 Poor

francis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hairs in the bath, No towels, Noisy...Hilton Honors employees trying to press gang you on the way in and out of the lobby. Avoid.
Stayed 1 night in May 2024
Response from Jeffrey K on 11 May 2024
Good afternoon we are sorry you had issues during your stay and will pass your feedback on to our team

10/10 Excellent

Lynne, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to City Winery venue. Helpful staff!
Stayed 1 night in Feb 2024
Response from Jeffrey K on 11 May 2024
Thank you Lynne

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient and clean. Workers were very helpful and pleasant. I had a nice stay.
Stayed 2 nights in May 2024
Response from Jeffrey K on 11 May 2024
We hope you return soon

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jeffrey K on 9 May 2024
Thank you Gina

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, need some up dates
Stayed 4 nights in May 2024
Response from Jeffrey K on 7 May 2024
Thank you Ron. We are currently upgrading our restaurant furniture and many other changes in the near future

8/10 Good

Faye

Travelled with family
Liked: Cleanliness, property conditions & facilities
I especially liked how neat and organized our rooms were
Stayed 2 nights in Apr 2024
Response from Jeffrey K on 7 May 2024
Thank you

10/10 Excellent

Carlisle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked how close it was to chinatown and the convention center, the room was bigger than i expected
Stayed 4 nights in May 2024
Response from Jeffrey K on 6 May 2024
Thank you Carlisle It's great to see other than our clean and comfortable hotel you enjoy our Historic neighborhood

10/10 Excellent

Thomas

Stayed 2 nights in May 2024
Response from Jeffrey K on 26 May 2024
We hope to see you again Thomas

8/10 Good

Ala

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location close to Chinatown and city center
Stayed 3 nights in Apr 2024
Response from Jeffrey K on 3 May 2024
Thank you Ala

4/10 Poor

Jeanie

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
The staff at the front desk were very nice. The room felt unkept. The bed linens had an unclean smell and felt very thin. Not enough pillows and no extra blanket. Would not stay here again.
Stayed 2 nights in Apr 2024
Response from Jeffrey K on 3 May 2024
We are sorry your room did not have the cleanliness we expect for our guest

6/10 Okay

Anbo

Loud, charge the wrong fee.
Stayed 4 nights in Apr 2024
Response from Jeffrey K on 1 May 2024
We would like to discuss your experience further if possible

10/10 Excellent

Allie, Long Beach

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was walkable to everything
Stayed 3 nights in Apr 2024
Response from Jeffrey K on 30 Apr 2024
Thank you Allie

8/10 Good

CryingSparrow

Stayed 1 night in Mar 2024
Response from Jeffrey K on 16 May 2024
Thank you

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great however be prepared to be stopped in the lobby every time you walk through so someone can try to sell you a Hilton timeshare. Not exactly an enjoyable experience and there is no way to avoid using the main lobby when entering or exiting.
Stayed 3 nights in Apr 2024
Response from Jeffrey K on 26 Apr 2024
Gerald I am happy to hear you enjoyed our hotel however we will consider your feedback on the Hilton representatives

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything and everyone was great
Stayed 1 night in Apr 2024
Response from Jeffrey K on 24 Apr 2024
Thank you Maureen

10/10 Excellent

Robert, Mentor

Stayed 1 night in Apr 2024
Response from Jeffrey K on 14 May 2024
Thank you Robert

10/10 Excellent

Miki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jeffrey K on 24 Apr 2024
Thank you Miki

6/10 Okay

Anna Maria

The room was fine. We had minimal involvement with the desk staff, but the restaurant, while pricey, was very nice and the food very good. The surrounding area was awful. I prefer a lighter and brighter atmosphere and this hotel is situated below a parking garage.
Stayed 2 nights in Apr 2024
Response from Jeffrey K on 23 Apr 2024
Anna thank you for your feedback. We are proudly situated in the center of everything Philadelphia. For example the LibertyBell/Constitution Center and the Art Museum to name a few.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No discounted parking option
Stayed 3 nights in Apr 2024
Response from Jeffrey K on 16 Apr 2024
Thank you

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming for the weekend
Stayed 2 nights in Apr 2024
Response from Jeffrey K on 15 Apr 2024
Thank you T

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except for when you needed. Something brought to your room by the cleaning crew who did not refill the coffee station or put toilet paper in the bathroom
Stayed 8 nights in Apr 2024
Response from Jeffrey K on 14 Apr 2024
We are so happy you enjoyed your stay. We will be coaching out team to provide more efficient service

10/10 Excellent

Tiffani

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, location close to everything I needed.
Stayed 2 nights in Apr 2024
Response from Jeffrey K on 12 Apr 2024
Great feedback thank you Tiffany

8/10 Good

amy

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was great. Rooms were a bit dim.
Stayed 2 nights in Apr 2024
Response from Jeffrey K on 12 Apr 2024
Thank you amy

6/10 Okay

Cody J

Stayed 2 nights in Apr 2024
Response from Jeffrey K on 12 Apr 2024
Thank u.

10/10 Excellent

TURA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go stay here again... everything was GREAT.... ZERO COMPLAINT...
Stayed 2 nights in Apr 2024
Response from Jeffrey K on 10 Apr 2024
Great feedback . Thank you

6/10 Okay

Sharlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The beds were not comfortable at all. They need new mattresses. Did not sleep well at all. Staff were polite. I would never go back.
Stayed 4 nights in Apr 2024
Response from Jeffrey K on 9 Apr 2024
Thank you for taking time to give your feedback

10/10 Excellent

Thomas William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing. Great staff also!
Stayed 7 nights in Apr 2024
Response from Jeffrey K on 9 Apr 2024
Thank you Thomas!

10/10 Excellent

Cher, Olean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was tense because they did not read my check in instructions that I would not be arriving until the middle of the night. The rest of the staff for my stay was phenomenal. I have an over sized vehicle so parking was terrible but finally found an open lot, so just be aware if you are traveling with an over sized vehicle. I found a nice spot on Summer Street. The restaurant on the 10th floor is awesome, check it out!
Stayed 3 nights in Apr 2024
Response from Jeffrey K on 9 Apr 2024
Thank you for giving such detailed feedback about your stay. We will be coaching are team so that future guest don't have the same issues

6/10 Okay

Betsy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very friendly and helpful, room was clean and comfortable. Appreciated fridge, microwave and coffee maker. Gym was disappointing and indoor pool we expected was not operational. Biggest disappointment was trying to sit down for dinner at 920 pm and being told that restaurant was no longer serving…although close time was 10pm
Stayed 4 nights in Apr 2024
Response from Jeffrey K on 12 Apr 2024
Betsy we are sorry you had that experience in the restaurant. We will be coaching our team to provide better service but we are delighted to hear the front desk team were friendly and the rooms clean

10/10 Excellent

Lawrence

Travelled with group
Liked: Property conditions & facilities
Great place great stay very friendly workers
Stayed 3 nights in Apr 2024
Response from Jeffrey K on 8 Apr 2024
Thank you

10/10 Excellent

Michelle, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and nice
Stayed 1 night in Apr 2024
Response from Jeffrey K on 8 Apr 2024
Thank you Michelle. We take pride in providing a clean comfortable hotel.

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location.
Stayed 3 nights in Apr 2024
Response from Jeffrey K on 8 Apr 2024
Great feedback Jody

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for dining & historical areas.
Stayed 1 night in Apr 2024
Response from Jeffrey K on 6 Apr 2024
We look forward to seeing you soon

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didn't know that there was no parking on sight. We had to park in the garage and that was pricey. $40 a day .
Stayed 1 night in Apr 2024
Response from Jeffrey K on 5 Apr 2024
Thank you

8/10 Good

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is fantastic location with super accessible parking, but the restaurant doesn't do takeout or room service so in-hotel food options are very limited. Wonderful staff, easy breezy check in and out.
Stayed 1 night in Mar 2024
Response from Jeffrey K on 4 Apr 2024
Brittany thank you for taking time to provide feedback

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Jeffrey K on 4 Apr 2024
Thank you Barbara

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Slightly faded lobby. Expensive parking which should be partially subsidized by the hotel. Very nice rooftop restaurant with nice ambiance and good food.
Stayed 1 night in Apr 2024
Response from Jeffrey K on 3 Apr 2024
John thank you for taking time to give your feedback

8/10 Good

Iris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good one night stay over Easter weekend, just didn’t like being woken up at 6am by a false fire alarm. I also think parking cost should be included, 40 dollars for a night parking when you are a guest at the hotel is insane.
Stayed 1 night in Mar 2024
Response from Jeffrey K on 2 Apr 2024
We are sorry you were disturb by the alarm . We would love to add parking to your rate however we do not own or operate any parking garage

10/10 Excellent

Kathy, Toronto

Travelled with family
Liked: Cleanliness, staff & service
Good location convenient to Reading Terminal Market and walking distance to the important sights.
Stayed 2 nights in Mar 2024
Response from Jeffrey K on 3 Apr 2024
We are happy you enjoyed your stay and the surrounding neighborhood

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Mar 2024
Response from Jeffrey K on 7 Apr 2024
Great feedback Walter

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024
Response from Jeffrey on 19 Apr 2024
Thank you Sandra

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, the room was clean and quiet. We are right in the heart of Philadelphia. So far it’s been a good trip!!
Stayed 1 night in Mar 2024
Response from Jeffrey K on 30 Mar 2024
Leslie we are happy to hear you enjoyed your stay and the surrounding cultural community

8/10 Good

Kristin

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool wasn’t open but was still listed as an amenity. And they don’t validate parking.
Stayed 1 night in Mar 2024
Response from Jeffrey K on 29 Mar 2024
Kristin thank youi for your feedback. We are sorry to say that some 3rd party or more websites may have not updated our information however we have updated the pool information on the Hilton site. The pool has been closed for about 4 years now.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Like place is wonderful staff is friendly Dislike. Parking garage very tight next to hotel
Stayed 2 nights in Mar 2024
Response from Jeffrey K on 29 Mar 2024
Steven that you for taking time to share your feedback

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The Housekeeper on the 7th Floor knocked on my door 3 times after I told her that my stay was extended to 12pm the first time she knocked. She also was very short with me each time she came to the door. The hotel as was enjoyable outside of that interaction.
Stayed 1 night in Mar 2024
Response from Jeffrey K on 25 Mar 2024
Thank you for you feedback Robert as we use this to coach our team members. We do provide DND signs for each room so that we are not disturbing you unnecessarily

2/10 Terrible

Edward

Travelled with family
Disliked: Property conditions & facilities
Heater rattled snd made loud noices all night. No sleep!!
Stayed 1 night in Mar 2024
Response from Jeffrey K on 25 Mar 2024
Edward we are sorry the heating and cooling system affected your stay.